Extended Stay America Suites - Charleston - Mt Pleasant

Hotels
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Extended Stay America Suites
7 (584 reviews)
304 Wingo Way , Charleston , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Cons:
Cleanliness issues
Limited breakfast choices

Categories

Cleanliness
5.33
Multiple reviews noted roaches, dirty bathrooms, and a reported rat in the room.
Service
8.3
The staff was frequently praised for being friendly and helpful.
Location
8.84
Multiple reviews mentioned a good location close to important places.
Room Quality
6.29
Comments on outdated facilities and issues with room maintenance were noted.
Amenities
6.32
Lack of essential kitchen utensils and limited breakfast options affected the score.
Value for Money
7.28
There were mixed sentiments regarding value, but reasonable rates were mentioned.
Food and Beverage
6.33
Many reviews criticized the breakfast options as lacking variety.
Overall Experience
7.3
While there were notable issues, some guests mentioned they would consider staying again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:39

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of having a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge. Cook your own meals and feel at home during your extended stay.

Complimentary Amenities
Benefit from free WiFi, 24-hour front desk service, and free grab-and-go breakfast with a selection of breakfast bars, muffins, hot cereal, coffee, and tea. Start your day right without any extra cost.

Convenient Location and Attractions
Located in Mt. Pleasant, our hotel is close to Charleston City Market, Patriots Point Naval and Maritime Museum, and Isle of Palms Beach. Explore the area easily and make the most of your stay with us.

Book now for a comfortable and convenient extended stay at Extended Stay America - Charleston - Mt. Pleasant!

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7
Based on 584 reviews
Cleanliness: 5.33
Service: 8.3
Location: 8.84
Room Quality: 6.29
Amenities: 6.32
Value for Money: 7.28
Food and Beverage: 6.33
Overall Experience: 7.3
K
Kevin • solo_traveller • us
10
Extended stay
Pros:

The front desk staff were the friendliest I've seen at a hotel. Especially Rick

Cons:

Beds were a little uncomfortable but we managed

2026-04-22 • via Nuitee
M
Marco Antonio • couple • co
9
Pros:

The people was so kidness

Cons:

The elevator no works

2026-04-18 • via Nuitee
C
Christopher • solo_traveller • us
1
2026-04-14 • via Nuitee
M
Mckelvey • family_with_children • us
9
Pros:

The staff was very polite and our room was very spacious and clean. I like the kitchen being in the room also for the time we chose to stay in and cook.

Cons:

I like a walk in showers without the tub, but other than that everything was great.

2026-04-11 • via Nuitee
L
Laura • solo_traveller • us
3
Very disappointing
Pros:

Your staff was friendly and fairly helpful.

Cons:

The first room I was assigned had roaches. The elevator buttons are a known issue that haven’t been resolved, the “upgrade” I was supposed to get to offset the issue with the first room was no different from the first room, just two floors up. The other guests were loud day and night.

2026-04-09 • via Nuitee
S
Shavonne • solo_traveller • us
2
2026-04-04 • via Nuitee
L
larriane Gantt • family_with_children • us
7
Pros:

Location was excellent property was well maintained upper management staff very knowledgeable

Cons:

Checking in was a nightmare staff on duty was unable to find reservations for myself and several other people that had used booking.com .also they attempted to charge me more than I was told upon booking this room. Staff was rude stating he couldn't help us. After much discussion I paid and received my room key

2026-03-30 • via Nuitee
A
Andrew • family_with_children • us
5
2026-03-28 • via Nuitee
M
Michael • couple • us
7
Good stay for the price
Pros:

Location, kitchen and fridge

Cons:

Limited breakfast

2026-03-02 • via Nuitee
K
Karen • couple • us
8
2026-03-02 • via Nuitee
D
Dajuan • couple • us
1
Never again
Pros:

Nothing

Cons:

Staff took over a hr just to come down and check us in the hotel (waited until 12am). Then when we got checked in, there were roaches right when you open the door. We ended up leaving immediately and had to find someone else to stay. Requesting a refund.

2026-02-27 • via Nuitee
E
Elizabeth • couple • us
8
2026-02-23 • via Nuitee
C
Carlos • extended_group • us
1
2026-02-22 • via Nuitee
W
Washington • couple • us
10
Pros:

Everything was great

2026-02-10 • via Nuitee
C
Carissa • couple • us
8
2026-01-26 • via Nuitee
D
Dhandapani • family_with_children • us
10
Room was clean and excellent, no bad smell.
Pros:

Breakfast is not good, there is no many options, that is the only drawback. They mentioned breakfast but just a snacks in tea time,

Cons:

BreakFast

2026-01-23 • via Nuitee
S
Stephanie • extended_group • us
5
Pros:

The location was great.

Cons:

We had a late check-in on Friday night. I had called to let them know we would be arriving around 12:30am. The lady on the phone said as long as we arrive before 1:15 am, it will be fine. We arrived at 12:50am. Everything was locked up and there was no one in the front lobby. I used the phone to call and the gentleman on the other line was very kind and helpful. After I gave him our confirmation number, he said someone will be right there to let us in and check us in. We were waiting in the lobby (a guest let us in) and a young man came from the stairway and threw the gate for the front desk up and did not greet us at all. We could tell he was not happy that he had to check us in. We stood there for a good 5 or so minutes before he finally said something to us....he asked for our IDs. For some reason my name wasn't on the reservation. Instead of my name it said "NULL". I told him that is our reservation and he said it was for "the Nulls". I told him it's not and I don't know why my name or any name for that matter wasn't on the reservation. After an 8 hour drive, I wanted to cry. We were very patient with him. If someone works in the hospitality business, they should learn to be hospitable. Every other staff member we encountered was very nice, however, we will not stay there again.

2026-01-20 • via Nuitee
R
Ryan • solo_traveller • us
5
I want my refund from booking.com
Cons:

Booking.com over booked the hotel so when I got there they had 0 rooms available, booking.com took my money and I want it back.

2026-01-19 • via Nuitee
T
Theresa • couple • us
6
Pros:

The staff was helpful and friendly. Room clean.

Cons:

The mattress needs replacing in room. Very uncomfortable.

2026-01-19 • via Nuitee
D
David • couple • us
10
Pros:

Good place

Cons:

Everything was fine

2026-01-19 • via Nuitee