Macrossan House Boutique Holiday Apartments

Hotels
9.1 (307 reviews)
19 Macrossan Street , Port Douglas , au

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
BBQ facilities
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Helpful hosts
Clean and comfortable rooms
Excellent amenities
Cons:
Annoying barking dog at times

Categories

Cleanliness
9.13
Clean rooms and comfortable beds were frequently mentioned as positives.
Service
9.3
Hosts were described as very helpful and informative.
Location
9.54
Location is fantastic, with easy access to essential services and attractions.
Room Quality
9.09
Beautiful and well-maintained apartments, very comfortable.
Amenities
8.92
Amenities were noted as sufficient and well-stocked.
Value for Money
8.88
Guests felt they received good value for their stay.
Food and Beverage
8.63
Restaurants in the area were noted positively in general.
Overall Experience
9.3
Guests enjoyed their stay, with mentions of being relaxed and satisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:12

Property Description

Luxurious Accommodation in the Heart of Port Douglas

Nestled in the heart of Port Douglas, Macrossan House offers stylish and peaceful 4-star accommodation. The self-contained apartments are perfect for couples and singles looking for a getaway.

Convenient Amenities for a Relaxing Stay

Guests can enjoy a heated pool, spa, and BBQ facilities at the property. With a short stroll to the beach and marina, and surrounded by cafes and restaurants, convenience is at your doorstep.

Easy Access and Tranquil Environment

Located just a scenic drive away from Cairns Airport, guests can easily reach the property with various transfer options available. Escape to this private oasis for a tranquil holiday experience.

Book your stay at Macrossan House now for a memorable Port Douglas getaway!

Important information:

Please note that there is a 2.5% charge when you pay with an American Express credit card.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an existing bed.
    People no matter the age stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 307 reviews
Cleanliness: 9.13
Service: 9.3
Location: 9.54
Room Quality: 9.09
Amenities: 8.92
Value for Money: 8.88
Food and Beverage: 8.63
Overall Experience: 9.3
J
John couple us
10
Relaxed and enjoyable
Pros:

Great location.

2026-01-19 via Nuitee
J
Jeffrey couple au
9
2026-01-19 via Nuitee
D
Darren couple au
9
For a couple staying ten nights and who spend most days out and eating out, is all that is required and is good value wi
Pros:

Location, right in the middle of town and next-door to a Coles. Water pressure in the shower. Value.

2026-01-06 via Nuitee
T
Tim solo_traveller au
10
2025-12-28 via Nuitee
S
Stuart couple au
10
A weeklong stay visiting our friend … and we had a great time
Pros:

Everything is perfect with this property . Location Location fantastic .

Cons:

Nothing

2025-11-18 via Nuitee
G
Gaylene couple au
9
Great comfortable
Pros:

Close to everything im the main street. Kitchenette was fully stocked with everything you needed. Clean rooms and comfortable beds. Room overlooked the pool and was very private 😌 Pool was excellent.

Cons:

Nothing

2025-11-09 via Nuitee
N
Nicole couple au
9
Will definitely stay again
Pros:

Location, cleanliness, comfort, underground parking, great shower

Cons:

Pool was hot, but it was around 35c that weekend

2025-11-04 via Nuitee
D
David couple au
10
2025-11-04 via Nuitee
B
Barbara couple gb
10
Super holiday accommodation in Port Douglas
Pros:

Beautiful apartment with every facility, super comfy beds and very very clean and fresh. Super cool air con and perfectly located round the corner from a Coles, the main bar street and eating places. We had a great 6 day stay, thanks xx

Cons:

Nothing

2025-11-02 via Nuitee
B
Barb couple au
10
Location, comfort, facilities, staff ALL GREAT!!!
Pros:

Location, comfort, facilities, staff. ALL GREAT! We loved being smack bang in the middle of town but set back from Main Street so lovely and peaceful.

Cons:

NOTHING This was our second time here. Wouldn’t even look for anywhere else to stay when visiting Port Douglas

2025-10-29 via Nuitee
N
Nadja couple de
10
Wohlfühloase
Pros:

Sehr schöne Ferienwohnung mit allem, was man braucht. Hier haben wir uns richtig wohl gefühlt! Ein richtiger Herd wäre vielleicht gut (statt nur zwei Kochplatten), aber das Angebot an Restaurants in Port Douglas ist im Vergleich zu sehr sehr vielen anderen Orten sehr gut.

2025-10-27 via Nuitee
B
B. van solo_traveller nl
10
Super appartement op perfecte lokatie met geweldige hosts
Pros:

Zeer centraal gelegen appartement met alle voorzieningen, een heerlijk bed en kussens, goeie airco, Fijne badkamer, heerlijk balkon. Het zwembad is lekker en er is ook een BBQ voor algemeen gebruik. Het is op loopafstand van de haven en 4 mile Beach. Jo en Gary zijn supervriendelijk en hebben hele goeie tips (ze raadden snorkelen met Wavelength aan, absolute aanrader!). Communicatie is snel en ze waren vantevoren ook zeer informatief.

Cons:

Als ik iets moet zeggen: de deur is van binnen niet op slot te doen (maar qua veiligheid is dat niet nodig want de buurt is heel veilig en de appartementen zijn ‘s avonds gesloten)

2025-10-25 via Nuitee
M
Martin couple de
10
super erholung in Port Douglas
Pros:

zentral zu allem
5 minuten zu Coles und Liquor Store
10 minuten zur 4 Miles Beach
10 minuten zum Sonnenuntergang im Park
Top

Cons:

nichts

2025-10-25 via Nuitee
A
Adele solo_traveller au
10
Would stay there again and recommend. 😊
Pros:

Great place to stay. Jo and Gary were very helpful with advice. Central to everything. Very clean, quiet and everything I needed for a week’s stay.

Cons:

Nothing to dislike

2025-10-20 via Nuitee
H
Hearne couple au
7
We didn’t get off to the best start. The manager was on the phone to her husband, the dog was barking at us and we were
Pros:

The location was very good and close to shops

Cons:

We didn’t realise the managers’ had a dog, a very yappy dog. It was barking wildly when we arrived and continued throughout our stay. It was very annoying. The owners looked after it nicely, walking it regularly but it still liked to bark.

2025-10-13 via Nuitee
M
Margaret couple au
9
We enjoyed our stay here and found it very relaxing.
Pros:

The location was great, close to services and eateries. Having a car park made things easier. Hosts were informative and helpful. Accommodation was well equipped, functional and attractive.
Everything we needed for our stay with good security.

2025-10-09 via Nuitee
K
Karen partner
10
Pros:

Room was very clean. Staff very friendly and helpful. Macrossan House was right in the main street - easy access to everything. Walk to both beaches, walk to marina and cruises. Absolutely wonderful and beautiful place to stay. Would highly recommend and would definitely book again!

2025-10-05 via Nuitee
L
Lynne partner
4
Pros:

The accommodation is well situated in the centre of town, close to shops, the marina and Four Mile Beach. The room is a decent size, with a screened-off bedroom, and a balcony. The self catering facilities consist of fridge-freezer, microwave and a hot plate.
The low marking is entirely due to the claimed accessibility, and the arrogance of the owners when we pointed out its shortcomings.
As I am a wheelchair user, we chose to stay here because we were attracted by the claims to be accessible-friendly, with “accessible parking”, “accessible reception” and “accessible room”. We asked for a ground floor room. The room is adapted. I would not, however, call it accessible. The parking is underground, with no elevator and a very steep slope up to the ground level. The reception is up yet another, similar slope (and from my chair I was unable to see the reception staff unless they were standing up). The room is on this level, but everything else - swimming pool, barbecue patio, laundry facilities - is downstairs, with absolutely no access for a wheelchair user. The downstairs area itself is not disabled friendly - access to the sunbeds being via a stepping stone over part of the pool, and the sunbeds being on a raised platform. The owner was quite dismissive of the idea that a residence boasting of its access should property ensure that the disabled person has access to all (or at least most) of the facilities, and not just the room.

2025-10-01 via Nuitee
C
christine couple au
9
Spot on location and extremely helpful staff
Pros:

Excellent amenities and location is excellent.

Cons:

Nothing

2025-10-01 via Nuitee
L
Les couple au
10
We enjoyed every minute we were there
Pros:

We liked everything

Cons:

There was nothing to dislike

2025-09-28 via Nuitee