Holiday Inn Express Hotel & Suites Sherman Highway 75 by IHG

Hotels
•
Holiday Inn Express
6.2 (167 reviews)
2909 Michelle Drive , Sherman , US
+1 903-892-3300

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Children allowed

Facilities

Fitness facilities
WiFi available
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and helpful staff (notably manager Kevin)
Good/very good breakfast mentioned by multiple guests
Quiet, dark rooms suitable for sleeping (some guests)
Some guests found rooms clean and safe
Cons:
Serious cleanliness issues (mold, soaked carpet, urine/blood stains)
Room condition problems (AC failure, loose tiles, lumpy mattress)
Overpriced relative to condition / deposit refund issues
Occasional loitering/noisy guests outside and broken amenities (ice machine)

Categories

Cleanliness
2
Multiple reviews report serious cleanliness problems: mold, soaked carpets, urine and blood stains, stained sofa bed and generally not clean.
Service
10
Several guests praised staff friendliness and helpfulness (notably the manager Kevin who provided exceptional assistance); breakfast/front-desk staff also described as professional and attentive.
Location
9.5
Location cited as a pro by one guest and rooms described as quiet and dark for sleeping, though a few mentions of people loitering outside at night slightly temper the score.
Room Quality
3
Multiple reports of poor room condition: AC not cooling, loose/unsafe floor tiles, architectural issues by tub, lumpy mattress, damp carpets and general disrepair.
Amenities
7.6
Breakfast amenity is frequently mentioned positively, but some practical amenities are problematic (broken ice machine, limited extras); overall mixed but slightly above average due to breakfast quality.
Value for Money
4
Several guests felt the hotel was overpriced given the cleanliness and room-quality issues; one guest reported an unresolved deposit refund.
Food and Beverage
8
Breakfast received multiple positive mentions (described as amazing by some), though one guest only ate yogurt — overall food/breakfast generally favorable.
Overall Experience
5.5
Mixed experiences: a few glowing service-related stays but several severe negatives (cleanliness, mold, room defects) lead to an overall below-average impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Spacious Rooms with Modern Amenities
The Holiday Inn Express Hotel & Suites Sherman Highway 75 offers comfortable rooms equipped with free Wi-Fi, flat-screen TVs, and convenient appliances like microwaves and refrigerators.

Relaxation and Fitness Options
Guests can unwind in the indoor pool, hot tub, or fitness room during their stay. The hotel provides a perfect balance of leisure and wellness facilities for a rejuvenating experience.

Convenient Location with Complimentary Services
Located near attractions like the Red River Historical Museum and Midway Mall, this hotel also offers a daily breakfast, business center, and free access to Wi-Fi, ensuring a hassle-free and enjoyable stay for all guests.

Book your stay now at the Holiday Inn Express Hotel & Suites Sherman Highway 75 for a delightful and convenient experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Mar 4, 2026 until Sun, Dec 27, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.2
Based on 167 reviews
Cleanliness: 2
Service: 10
Location: 9.5
Room Quality: 3
Amenities: 7.6
Value for Money: 4
Food and Beverage: 8
Overall Experience: 5.5
H
Hedrick • couple • us
9
Nice stay
Pros:

Clean safe and quiet

Cons:

N/a

2026-10-14 • via Nuitee
T
Terry • couple • us
4
Won't go back
Pros:

Breakfast was just fine and the staffer was very friendly

Cons:

The bathroom in room 322 was terrible. There were loose floor tiles that were actually dangerous. Someone could fall easily. I told the clerk at checkout that the room should not be rented until the tiles are repaired. Prior repairs were obvious and shoddy. The room was not clean overall.

2026-10-12 • via Nuitee
D
Debora • couple • us
10
Very refreshing!
Pros:

Very clean and workers very nice! The breakfast was amazing!

2026-09-19 • via Nuitee
L
Lowry • solo_traveller • us
1
2026-09-17 • via Nuitee
S
Stefan • solo_traveller • us
1
Soaked carpet - Mold in the air....Yuck
Cons:

There was a bad mold problem. In the AM I realized the AC was pouring all the condensate on the carpet that was soaked.
Woke up sic from it. Not staying there again.

2026-09-10 • via Nuitee
R
Rodrigo Vicente • extended_group • us
7
2026-08-26 • via Nuitee
M
Marsha • extended_group • us
1
Most horrible experience ever.
Pros:

Location

Cons:

The air conditioning never cooled the room. The floor was architectural unsound by the tub and the air conditioner. There was mold around the tub. There was a lumpy mattress with a mound in the middle. The stench in the room was urine. Hopefully the pet kind. But just got worse after given room spray. We were told there was no queen rooms to move to, or we would have. We were moving our student into the dorm, and were exhausted or we would have left.

2026-08-24 • via Nuitee
S
Sharon • solo_traveller • us
5
Expected better
Pros:

Bed was comfortable. Room location was quiet.

Cons:

We arrived late & there were 2 cars parked in the turnout with several people hanging around the cars, sitting in & around them, car doors open, smoking. As a result my daughter couldn't drop me off at the door. I have mobility issues. No close spots due to a party in room off lobby (these people were party guests). Noone at front desk, phone ringing repeatedly, someone shows up after about 10 min. & apologizes. 4th fl. Had a musty smell, both hall and room...no ice machine, one on 3rd floor broken. Carpet damp in places in room.

2026-08-17 • via Nuitee
M
Michael • solo_traveller • us
10
2026-08-17 • via Nuitee
E
Edwina • family_with_children • us
10
2026-08-03 • via Nuitee
M
maria • family_with_children • us
10
Pros:

its good

Cons:

more friut and more good kookeig behter

2026-07-11 • via Nuitee
A
Ashley • solo_traveller • us
10
2026-07-07 • via Nuitee
K
Kevin • couple • us
5
Cons:

The property needed updating. And was not very clean. Only ate yogurt from the breakfast buffet.

2026-06-29 • via Nuitee
T
Thomas • solo_traveller • us
8
Quiet and able to sleep in a nice dark room.
Pros:

The room was clean and neat, bed a little comfortable, nice and dark for sleeping,the staff very friendly and attentive.

Cons:

The room was to be handicapped accessible, the toilet very low, toilet seat was loose and shifted. There wasn’t a shower hand held , just the one way up that wasn’t handy at all.

2026-06-13 • via Nuitee
R
reyna • solo_traveller • us
10
2026-06-01 • via Nuitee
B
Baskin • solo_traveller • us
10
Great stay
Pros:

Kevin the manager went above and beyond what would be required to perform his job. We had issues with our door cards. The issue was our fault due to my cellphone cover had a magnet and erased our cards. He came up and helped us get in and then reprogrammed our cards. Learned something LOL. I actually observed him later with 2 other guest checking in and he was so professional and just as helpful. Due to the road construction he recommended 2 restaurants that where easy to access from the hotel to avoid dealing with traffic. All my times of using motels/hotels this was the best customer service I had ever experienced. Kevin provides 10 star customer service.

Cons:

Was nothing that I didn't like. Room was great and the morning breakfast was very good as well. The morning staff overseeing the breakfast and front desk was professional and very friendly.

2026-05-31 • via Nuitee
M
Mark • couple • us
9
2026-05-29 • via Nuitee
C
Casey • family_with_children • us
3
Very dirty and over priced.
Pros:

The hotel was very dirty. We booked a suite with 2 queen beds and a pullout sofa. The sofa bed was stained with what was probably pee, and the springs of the bed were broken. There was blood stains on the carpet, among other mysterious stains. There were a group of people sitting outside drinking and smoking until 12am in the morning. This was the worst hotel we stayed in on our vacation and one of the most expensive. I was supposed to receive a $50 deposit back, and I have not yet received anything.

Cons:

Cleanliness could have been way better. There were blood stains everywhere. The price for the rooms could have been better.

2026-05-28 • via Nuitee
F
Fieth • couple • us
5
It was ok but the room needed remodeling.
Pros:

The breakfast was really good!

Cons:

Rooms needed updating, shower head rusty didn’t look clean. Bathroom had hair on the floor in corners.

2026-05-25 • via Nuitee
J
Justin • extended_group • us
10
2026-05-12 • via Nuitee