Holiday Inn Express Brooklyn, an IHG Hotel

Second time staying here in two years, it's good value for money relative the cost of hotels in Brooklyn as you get breakfast included, but the rooms are looking really tired now. Marked walls and tired carpet, it really needs a refresh. The breakfast is good, however a queue everyday to find a seat and you feel quite rushed as there is a 30 minute window to eat in so everyone gets a chance to eat. The elevator was out of order for 3 out of the 4 nights and when it does work its slow. Location wise great and it does the job. Good powerful shower and decen bathroom. Would return again but would be nice to see things given a lick of paint and some new room doors as these are looking tatty.

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No washcloths were provided. I had to request a washcloth. This was annoying.

The vibe was nice

The location is perfect. There is a subway station at the end of the block. The breakfast was very good and the employees are ere very friendly and attentive. The only drawback was the bed was very hard and uncomfortable.

Firstly, room cleaning - which I requested as advised on arrival - never got done during my stay. The front desk worker said housekeeping was made aware but for some unknown reason they did not do it.

Secondly, my room (213) was located immediately adjacent to the dining area. I’m not even sure why this exists as a room given that the noise overnight and in the morning is unacceptable for any guest. This room is essentially a continuation of the common space with absolutely no privacy. I’m not sure why I was given this room when I had made the booking a while ago. Interestingly, on my arrival Thursday it was being used as a storage for luggage.

Thirdly, your front desk workers were apathetic and unhelpful. I know they can’t do much to help, but there’s no need to act like they don’t care.

I would avoid this hotel if possible.

They screwed up my reservation and couldn't or wouldn't interact with Expedia. You guys need to have much better interaction with hotel properties and work much harder to solve customer problems.

We did not have any housekeeping our whole visit Thursday-Sunday. We didn’t get clean towels or our trash emptied at all. Our trash bins were overflowing by Sunday.

Given a room not requested offers to change but not allowed.felt more appropriate for more than one person
Cleaning of room not up to scratch and allotment of towels limited
Dining facilities and breakfast provision fantastic

Only issue was the elevator that was slow when it was working, had to walk up to the 7th floor

excellent free breakfast only one slow elevator

It’s not as it is on the pictures and the room smelled really bad. Furniture is old and not comfortable. The only thing I liked was breakfast.

The room was small forv a king sized bed. I couldnt get the shower head to work , water was leaking from bathroom sink. Im disabled and the small refrigerator was left in the corner on the floor. I was on the second floor, it was very loud and noisey coming from the lobby where you check in.

This is my go to spot when I travel to Brooklyn. It's priced right and clean. Also safety is above all for my family. I have never questioned my safety beyond the normal common sense rules. I stayed there 5 times so far. Elevator was slow as heck but they do work. They have a good breakfast selection.

so so area

The elevator is pretty slow outdated since I stayed there in 2019, same elevator same problem. The room was not serviced, no clean towels and bed was not made. The breakfast and front desk was very professional and very friendly. The location is good, 1/2 block from subway. Overall it is okay to stay.

Kudos to Rachel! She went above and beyond to make our stay comfortable and was especially helpful with our local transportation.

We felt very safe at this facility. Room key required to enter the property.

The Truth
- The property is in an industrial area. Two old auto body shops and an overgrown dirty vacant lot across the street.
- When checking in a couple who had dropped off their bags in the morning and had reservations were told they did not have a room and were sent to a hotel of Holiday Inn's choosing.
-I was stuck in the elevator twice. Each time more than one floor was pressed. Then decided walked the 7 flights of stairs for the rest of the stay.
- The furniture in the room was all chipped and badly water damaged.
- I requested room service 3 times. It finally happened on day 8 of a 9 day stay.
- On the plus side the subway is close and it is an easy ride to Manhattan.
- Breakfast was fine. What you would expect from a Holiday Inn Express

Just over night stay,clean comfortable room

There was a used condom on the bed when I arrived. The carpet was wet and smelled like the sewer with cigarettes(in a no smoking room). When I asked for a refund to go elsewhere the guy at the front desk said there was nothing he can do. They couldnt even switch our room due to policy. Terrible place I ended up leaving and paying for another place on top of this.