Share this hotel
Facilities
Property facilities
-
WiFi available
-
Free WiFi
-
Parking
-
Non-smoking rooms
-
Air conditioning
-
24-hour front desk
-
Business center
-
Heating
-
Lift / Elevator
-
Laundry
-
Luggage storage
-
Safety deposit box
-
Fax/photocopying
-
Tour desk
-
Soundproof rooms
-
Facilities for disabled guests
-
Ironing service
-
Meeting/banquet facilities
-
Dry cleaning
-
Valet parking
-
Non-smoking throughout
-
Private parking
-
Daily housekeeping
-
Accessible parking
-
Parking garage
-
Concierge service
-
Allergy-free room
-
Vending machine - drinks
-
Toilet with grab rails
-
Vending machine - snacks
-
Higher level toilet
-
Visual aids: Braille
-
Staff adhere to local safety protocols
-
Laundry washed per local authority guidelines
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Invoice provided
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Shared stationery like menus, pens are removed
-
Guest room sealed after cleaning
-
Physical distancing in dining areas
-
Key access
-
Food delivered to guest room
-
CCTV outside property
-
CCTV in common areas
-
Process in place to check health of guests
-
24-hour security
-
Delivered food - securely covered
-
Security alarm
-
Breakfast takeaway containers
-
Key card access
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Convenient Location
Located on Mexico City’s vibrant Reforma Avenue, Holiday Inn Express Mexico Reforma is just steps away from Reforma Metro Station, making exploring the city a breeze.
Modern Amenities
Enjoy a comfortable stay in our bright, air-conditioned rooms equipped with flat-screen cable TV, a safe, work desk, coffee maker, and a private bathroom with a hairdryer. Stay connected with free Wi-Fi and start your day right with a complimentary continental breakfast.
Convenience and Services
Benefit from our on-site gym, laundry/dry cleaning service, currency exchange, and optional parking. With Chapultepec Park and Castle a short distance away, your leisure options are endless.
Experience comfort and convenience at Holiday Inn Express Mexico Reforma. Book your stay now!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.
Property Policies
-
Internet
WiFi is available in all areas and is free of charge.
-
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
-
Pets
Pets are not allowed.
-
Parking
Private parking is possible on site (reservation is not needed) and charges may be applicable.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 13 years old to 16 years old stay for US$42 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Me gustó la habitación esquinera con amplia luz, además el desayuno estuvo bueno y lo mejor la ubicación
quizas el lobby es pequeño cuando vas en grupo
la ubicacion
Nos asignaron una habitación que no se reservó. El personal no da soluciones. No te ofrecen alternativas, la habitación no tiene friobar.
Location
Staff members initial attitude
Location
Staff welcoming attitudes
Excellent location, big and amazing breakfast. The staff is so kind, the cleaners, waiters, everyone
The restaurant staff, especially Jorge and the hostess, were wonderful. Guadalupe, who cleaned our room, also did an excellent job. Everyone we interacted with outside of reception was friendly, helpful, and made us feel welcome.
Unfortunately, our experience with most of the reception staff was very different. The gentleman who checked us in seemed to be in a bad mood and came across as unfriendly from the start. On another occasion, I went to reception because my room key wasn't working. Instead of helping politely, another receptionist responded in a disrespectful tone, telling me that the first elevator doesn't require a room key. There was no way for me to know that, especially since the other elevators work differently.
To be fair, there was one young woman at reception who was genuinely kind and helpful, and I really appreciated her attitude. However, the rest of the reception team could benefit from additional customer service training. A welcoming and respectful attitude at the front desk makes a huge difference, as it is the first and last impression guests have of the hotel.
The reception staff
Siempre limpio, personal atento, excelente ubicación
No aplica
Ubicación excelente y las habitacion con una vista espectacular
El personal amable, la limpieza de laa habitacion, la comodidad
Ambiente agradable ,excelente atención
Habitación cómoda y tranquila
Location
Breakfast
Your guide to the flawless travel experience
Popular Countries
Get our app
