Holiday Inn Express Mexico Reforma by IHG

Hotels
•
Holiday Inn Express
8.8 (413 reviews)
Paseo De La Reforma, 208 Colonia Juarez , Mexico City , MX
+52 55 9150 5900

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Cons:
Service issues
Temperature control problems

Categories

Cleanliness
8.63
Room cleanliness was acceptable but some guests noted issues with maintenance.
Service
7.6
Service was criticized for lack of responsiveness and empathy during a crisis situation.
Location
9.64
Excellent location with easy access to local attractions and restaurants.
Room Quality
8.59
Rooms were spacious and comfortable, though some issues with temperature control were mentioned.
Amenities
9.12
Good amenities offered, including complimentary breakfast and bottled water.
Value for Money
9.58
Overall value for the price paid is considered good based on location and amenities.
Food and Beverage
8.63
Breakfast offered good options, but some guests noted temperature issues.
Overall Experience
8.6
Mixed experiences with both positive aspects and serious concerns affecting the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:06

Property Description

Convenient Location
Located on Mexico City’s vibrant Reforma Avenue, Holiday Inn Express Mexico Reforma is just steps away from Reforma Metro Station, making exploring the city a breeze.

Modern Amenities
Enjoy a comfortable stay in our bright, air-conditioned rooms equipped with flat-screen cable TV, a safe, work desk, coffee maker, and a private bathroom with a hairdryer. Stay connected with free Wi-Fi and start your day right with a complimentary continental breakfast.

Convenience and Services
Benefit from our on-site gym, laundry/dry cleaning service, currency exchange, and optional parking. With Chapultepec Park and Castle a short distance away, your leisure options are endless.

Experience comfort and convenience at Holiday Inn Express Mexico Reforma. Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.8
Based on 413 reviews
Cleanliness: 8.63
Service: 7.6
Location: 9.64
Room Quality: 8.59
Amenities: 9.12
Value for Money: 9.58
Food and Beverage: 8.63
Overall Experience: 8.6
S
Santiago • couple • co
8
2026-09-16 • via Nuitee
O
Omar • extended_group • mx
9
Please help me I forgot 2 denim jackets in room 301. Blue and black coloured. With band patches
Pros:

Location was perfect

2026-09-15 • via Nuitee
L
Luis Amando • solo_traveller • mx
1
Tiene una excelente ubicación lastima que este descuidado
Pros:

Solo me gustó la ubicación

Cons:

Todo lo demás, mala habitación parece que la cama tenía ácaros, la comida del desayuno horrible

2026-09-09 • via Nuitee
C
Clara • solo_traveller • us
10
2026-09-05 • via Nuitee
J
JAVIER • family_with_children • mx
10
2026-09-03 • via Nuitee
G
Gizem • family_with_children • tr
9
Pros:

Staff at reseption was very kind and helpful. They helped us to store our luggages until checkin and gave support about our questions.

2026-08-29 • via Nuitee
M
Maria Cristina • solo_traveller • ec
5
Won’t be back.
Pros:

Good location. Older very commercial hotel. Not the cleanest (musty odors, toilet not flushed when I got there) did not pick desk call late at night when another host next door was super noisy. Bed was comfortable though.

Cons:

Lack of attention to detail and cleanness

2026-08-27 • via Nuitee
F
Francisco • couple • cr
10
Excelente todo
Pros:

Muy céntrico

Cons:

Nada

2026-08-24 • via Nuitee
L
Loretta • couple • fr
8
Pros:

La localisation, le calme et lits confortables

Cons:

Le mobilier était un peu vieillot

2026-08-22 • via Nuitee
ピヨドゥ • solo_traveller • jp
10
Pros:

アクセスがとても便利。

Cons:

値段が少し高い

2026-08-17 • via Nuitee
A
Armando • family_with_children • us
9
2026-08-17 • via Nuitee
K
Katrin • extended_group • us
10
Awsome, would definitely come again.
Pros:

The breakfast was really good, it provided various hot and cold options and it included everything I needed, it was tasty and fresh. Service was super helpful and nice. The location of the hotel was perfect for exploring the city and tourism. The room was clean and comfortable with a beautiful view of the city from the 10th floor.

2026-08-14 • via Nuitee
E
Ernesto • solo_traveller • pa
8
Pros:

Did not get my miles awarded to my connect Milles account.

Cons:

Did not get my miles awarded to my connect Milles account.

2026-08-10 • via Nuitee
J
Jennifer • family_with_children • pr
10
Pros:

very well located, breakfast was good, the room was clean.

Cons:

was told that the laundry dryer in the facilities didnt work. But there are places to clean your clothes close by.

2026-08-06 • via Nuitee
L
Laura • couple • co
10
lo ame
Pros:

todooooooo es un hotel completo atención e instalaciones

Cons:

el tiempo que estuve allí muy poquito jajajaj

2026-08-05 • via Nuitee
J
Juan • couple • us
10
Perfecta
Pros:

Excelente

Cons:

Bueno

2026-08-04 • via Nuitee
H
hilda • extended_group • gt
10
Confortable
Pros:

Excelente ubicación y desayuno

Cons:

Todo bien

2026-08-04 • via Nuitee
P
Pamela • couple • mx
10
Cómoda
Pros:

Buena ubicación y trato del personal

Cons:

No tengo quejas

2026-08-03 • via Nuitee
L
Luis José • solo_traveller • mx
9
2026-07-25 • via Nuitee
I
IRIS • solo_traveller • mx
9
2026-07-20 • via Nuitee