Holiday Inn Express & Suites Columbia-Fort Jackson by IHG

Hotels
•
Holiday Inn Express
8.3 (764 reviews)
7329 Garners Ferry Road , Columbia , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean
Nice staff
Great location
Good value
Cons:
Issues with cleanliness
Unfriendly check-in staff
Room maintenance problems
Limited breakfast options

Categories

Cleanliness
7.38
Some complaints about cleanliness, including liquid spots on bedside tables and an overall lack of cleanliness noted.
Service
7.85
Mixed reviews with some positive notes about staff, but also a significant complaint about unhelpful management during check-in.
Location
9.39
Multiple reviews highlight location as a strong point, particularly its proximity to the VA hospital and convenience.
Room Quality
7.34
Complaints mentioned about room conditions, including maintenance issues in bathrooms and uncomfortable mattresses.
Amenities
8.37
Overall amenities viewed positively, though there were specific issues experienced with breakfast offerings.
Value for Money
9.33
Many guests felt they received good value considering the location and overall experience.
Food and Beverage
7.88
Some positive feedback about the breakfast but also noted limitations regarding hot meal offerings.
Overall Experience
8.85
Despite some issues, many guests felt that the overall experience was pleasant, with highlights in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:39

Property Description

Convenient Location
Located just 1 mile from Fort Jackson Army Base and near Interstate 77, our hotel offers easy access to key destinations in Columbia.

Modern Amenities
Enjoy rooms with refrigerators, microwaves, and coffee makers, along with a daily hot breakfast buffet. Stay connected with our business center and stay fit in our fitness center.

Nearby Attractions
Explore popular spots like the University of South Carolina, Columbia city center, and Riverbanks Zoo, all within a short drive from the Holiday Inn Express Hotel & Suites Columbia-Fort Jackson.

Experience comfort and convenience at our hotel. Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAE

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 3 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 764 reviews
Cleanliness: 7.38
Service: 7.85
Location: 9.39
Room Quality: 7.34
Amenities: 8.37
Value for Money: 9.33
Food and Beverage: 7.88
Overall Experience: 8.85
K
Kimberly • couple • us
9
2026-04-11 • via Nuitee
J
Jessica • couple • us
10
2026-04-11 • via Nuitee
J
Jes • family_with_children • us
9
Great location
Pros:

Location is great. Driving distance to Myrtle Beach, Charleston, and Augusta is not bad.

Cons:

Our ice machine was broke on the 5th floor and there isn't one on the first floor/lobby area, so had to go to a different floor for ice. We survived tho.

2026-04-09 • via Nuitee
T
Tamera • family_with_children • us
10
Excellent Hotel
Pros:

The most comfortable beds I've ever slept in!

2026-04-04 • via Nuitee
S
Spencer • family_with_children • us
8
2026-03-27 • via Nuitee
D
DONALD • extended_group • us
10
100% satisfied.
Pros:

We didn’t eat breakfast.

Cons:

No issues.

2026-03-20 • via Nuitee
J
Jackson • family_with_children • us
8
Pros:

The cleanliness

Cons:

The water pressure was poor and hot water wasn't hot. So I went down stairs and mentioned it the guy working the counter and he did care. My only issue

2026-03-15 • via Nuitee
A
Ariel • family_with_children • us
10
Pros:

Friendly staff, clean, softest hotel beds I've ever been on, good breakfast and great location!

Cons:

Needs to have another trash can in the room by the desk.

2026-03-15 • via Nuitee
R
Rembert • solo_traveller • us
1
2026-03-14 • via Nuitee
J
julie • family_with_children • ca
6
Pros:

Should've had Gluten free options for breakfast and way way overpriced. Definitely did not meet my expectations compared to other hotels we stopped at on this trip at even lower prices.

Cons:

Everything was passable. But for the price charged I should've been even a little impressed.

2026-03-13 • via Nuitee
C
Carla • family_with_children • us
9
2026-03-09 • via Nuitee
G
Gretta • couple • us
10
We felt very comfortable with the location and the room was very comfortable.
Pros:

The room was very spacious and nice.

2026-03-03 • via Nuitee
J
John • extended_group • us
10
Enjoyed my stay
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-03-02 • via Nuitee
C
connie • solo_traveller • us
10
2026-03-02 • via Nuitee
F
Frank • couple • us
10
2026-02-24 • via Nuitee
D
darenzo • couple • us
7
Pros:

Location

Cons:

My tub was stained, ceiling was not cleaned

2026-02-14 • via Nuitee
H
Harvey • family_with_children • us
3
2026-01-29 • via Nuitee
W
Walter • couple • us
7
Cons:

The couch in our suite was broken, no supporting springs, unusable.

2026-01-22 • via Nuitee
P
Patricia • couple • us
10
2026-01-21 • via Nuitee
R
Robert • couple • us
8
All and all good stay very convenient for my appointments at the VA hospital
Pros:

Location is great right next to the VA hospital.

Cons:

Have stayed at this location several times, this was the first time the room was not clean. Bed side tables had liquid spots on them not stains actual liquid of some sort. Luckily my wife always brings disinfectant wipes and some cleaning products to clean the toilet especially.

2026-01-20 • via Nuitee