Holiday Inn Express & Suites Columbia-Fort Jackson by IHG

Hotels
•
Holiday Inn Express
8.3 (808 reviews)
7329 Garners Ferry Road , Columbia , us
+1 803-695-1111

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean
Nice staff
Great location
Good value
Cons:
Issues with cleanliness
Unfriendly check-in staff
Room maintenance problems
Limited breakfast options

Categories

Cleanliness
7.38
Some complaints about cleanliness, including liquid spots on bedside tables and an overall lack of cleanliness noted.
Service
7.85
Mixed reviews with some positive notes about staff, but also a significant complaint about unhelpful management during check-in.
Location
9.39
Multiple reviews highlight location as a strong point, particularly its proximity to the VA hospital and convenience.
Room Quality
7.34
Complaints mentioned about room conditions, including maintenance issues in bathrooms and uncomfortable mattresses.
Amenities
8.37
Overall amenities viewed positively, though there were specific issues experienced with breakfast offerings.
Value for Money
9.33
Many guests felt they received good value considering the location and overall experience.
Food and Beverage
7.88
Some positive feedback about the breakfast but also noted limitations regarding hot meal offerings.
Overall Experience
8.85
Despite some issues, many guests felt that the overall experience was pleasant, with highlights in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:39

Property Description

Convenient Location
Located just 1 mile from Fort Jackson Army Base and near Interstate 77, our hotel offers easy access to key destinations in Columbia.

Modern Amenities
Enjoy rooms with refrigerators, microwaves, and coffee makers, along with a daily hot breakfast buffet. Stay connected with our business center and stay fit in our fitness center.

Nearby Attractions
Explore popular spots like the University of South Carolina, Columbia city center, and Riverbanks Zoo, all within a short drive from the Holiday Inn Express Hotel & Suites Columbia-Fort Jackson.

Experience comfort and convenience at our hotel. Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAE

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 808 reviews
Cleanliness: 7.38
Service: 7.85
Location: 9.39
Room Quality: 7.34
Amenities: 8.37
Value for Money: 9.33
Food and Beverage: 7.88
Overall Experience: 8.85
K
Katrina • family_with_children • us
1
The floors are Sticky. The staff is rude. And they took my money when I was only staying 2 nights they charged for 3 nig
Pros:

They never refunded a stay I never stayed.

Cons:

They took my money.

2026-08-14 • via Nuitee
P
Park • family_with_children • us
9
2026-08-10 • via Nuitee
B
Baggett • family_with_children • us
9
Cons:

Fold out bed mattress needs replacing. Not very comfortable and looks worn.

2026-08-03 • via Nuitee
C
Connie • solo_traveller • us
1
Pros:

Nothing never stayed here.

Cons:

Reservations and Customer service VERY RUDE AND UNPROFESSIONAL

2026-07-21 • via Nuitee
D
Diane • couple • us
10
Very pleasant stay
Pros:

Convenient easy access to facilities. Noticed the washer & dryer . We didn't need to use it this time but good to know for future.

Cons:

Not a thing. We tend to use holiday inn express (over the T-u) locations

2026-07-21 • via Nuitee
H
Herman • family_with_children • us
1
Demoralizing
Pros:

It was not the location I chose and therefore everything was not acceptable for me and my family

Cons:

Everything was off because the location and accessibility to the area me and my family were supposed to visit was way off

2026-07-19 • via Nuitee
K
Karen • couple • jp
1
Racist family (white) verbally and physically accosted me (black) at the pool and the manager (black) put me out for sta
Pros:

Location to where I needed to go was close.

Cons:

Front desk manager was very unprofessional.

2026-07-17 • via Nuitee
J
Jennaine • couple • us
9
Clean and comfortable
Pros:

Comfortable and clean 😌 👌

Cons:

Deposit was a little high, almost the price of the room

2026-07-14 • via Nuitee
A
Alexis • solo_traveller • us
9
2026-07-14 • via Nuitee
M
Malayna • couple • us
10
2026-07-03 • via Nuitee
A
Anthony • solo_traveller • us
8
Pros:

Breakfast and the comfort

2026-07-02 • via Nuitee
M
Michele • solo_traveller • us
9
Pros:

Excellent breakfast.....plentiful and good protein options. The gym had a full set of dumbells i used for my workout and all various machines available. It was so nice that the pool was inside so we could swim even though it was raining outside. The staff were all friendly and made the atmosphere of the hotel a great place to be!

Cons:

The hotel in general is a little outdated but well cared so it made up for that.

2026-06-28 • via Nuitee
M
Marty • solo_traveller • us
10
2026-06-25 • via Nuitee
B
Billie • extended_group • us
8
2026-06-21 • via Nuitee
B
Billie • extended_group • us
8
Nice beds and coffee
Pros:

The beds!

Cons:

The bathroom needed updating. The grout was black under the sink rim. The bath tub needed replacing. Two of the three days the pool was closed for repairs. That was one of the reasons we picked the hotel.

2026-06-21 • via Nuitee
M
Myia • solo_traveller • us
9
2026-06-17 • via Nuitee
M
MARIJANE • family_with_children • us
10
2026-06-12 • via Nuitee
M
Monica • solo_traveller • us
9
Convenient location, nice room. I would stay again.
Pros:

The location way very convenient and had a few restaurants and fast food locations nearby. The hotel seemed to be newly remodeled. The room was very spacious and had everything I needed in the main space. I left before breakfast.

Cons:

My only complaint about the room was there was no storage in the bathroom, just a small counter space with nowhere to place your toiletry bag. Also nowhere to hang your towel while you were in the shower.

2026-06-10 • via Nuitee
M
Misty • solo_traveller • us
8
2026-06-10 • via Nuitee
T
Tom • couple • us
8
2026-06-09 • via Nuitee