Holiday Inn Atlanta/Roswell by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.6 (212 reviews)
909 Holcomb Bridge Road , Roswell , US
+1 770-817-1414

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location
Helpful/polite staff (several mentions)
Good value/price
Clean rooms reported by many guests
Comfortable beds for several reviewers
Quiet and secluded for short stays
Breakfast described as good
Cons:
Reports of roaches and pests in rooms
Broken/stuck elevator and poor elevator response
Dirty/cloudy/old pool
Low shower water pressure
Isolated but severe negative customer service incidents (specific staff named)
Leaking water pipe/ceiling in at least one room
Aged property and maintenance issues
Too-soft/midbed dip mattress for one guest

Categories

Cleanliness
6
Mixed reports: several guests praised clean rooms and bathrooms, while multiple reviews reported roaches, cloudy/dirty pool and an overall aged property — net negative impact on cleanliness.
Service
8.9
Generally positive staff interactions and helpful reservation/front-desk service noted multiple times (assistance for disabled guest, praise for Donna/Keke, reservation staff). However, there are a few strong negative reports about specific managers (Jessica, Donna) which lower but do not negate the otherwise solid service impressions.
Location
9
Consistently called convenient, close to restaurants and a 24hr CVS, and quiet/secluded for some stays — location is a clear strength.
Room Quality
7.4
Rooms described as comfortable and in some cases very clean and with good beds, but there are reports of aged property, an overly soft/puffed mattress for one guest, and occasional maintenance issues (leaks). Overall slightly above average.
Amenities
6.2
Amenities had notable negatives: elevator repeatedly broken and one incident of being stuck, pool described as dirty and old; breakfast is available but pool/elevator issues reduce the amenities score.
Value for Money
8.8
Multiple guests cited good rates, price and value positively; one guest questioned the final taxed total but value impressions are overall strong.
Food and Beverage
8
Breakfast was called good in more than one review; otherwise little mention of other F&B services, so modestly positive based on the available remarks.
Overall Experience
6.5
Mixed overall: many guests praised location, staff and cleanliness for some rooms, but recurring issues (pests, maintenance problems, broken elevator, isolated severe customer service incidents) produce an overall below-target experience for some visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Outdoor Pool and 24-Hour Fitness Centre
Enjoy a refreshing dip in the outdoor pool or keep up with your fitness routine at the 24-hour fitness centre during your stay at this Roswell hotel.

Convenience Store and Magnolia's Restaurant
Indulge in the convenience of the on-site convenience store and treat yourself to delicious American cuisine at Magnolia's restaurant for breakfast and dinner.

Ideal Location
Located just 2 miles from Andretti Indoor Karting and Games and 5 miles from the Chattahoochee Nature Center, this Holiday Inn offers easy access to popular attractions.

Experience comfort and convenience at Holiday Inn Atlanta-Roswell. Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note the hotel is undergoing renovations through November 2017.

Rooms with breakfast include a USD 20.00 breakfast coupon for the hotel restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 212 reviews
Cleanliness: 6
Service: 8.9
Location: 9
Room Quality: 7.4
Amenities: 6.2
Value for Money: 8.8
Food and Beverage: 8
Overall Experience: 6.5
S
Sharon • couple • us
8
2026-09-12 • via Nuitee
R
Robin • solo_traveller • us
5
Convenient location
Pros:

Overall the staff was polite and location was convenient.

Cons:

Saw roaches and gnats in my room when I got up didn't have time to go to different hotel. I was there because I was on call for emergencies at the hospital so leaving wasn't an option that late.

2026-09-02 • via Nuitee
D
Danielle • extended_group • us
5
Very old run down hotel
Pros:

The location was very convenient

Cons:

When we checked in, we were told that the elevator was broken so we would need to carry our bags up the stairs. No worries, it's easy as on tour room is on the second floor (really???)
The next morning, we got in the elevator to go check out and got stuck in the elevator. The emergency button did not work and no one answered the emergency call.
Eventually someone thought to manually pry the doors open and we were able to exit the elevator. Back down the stairs with all our luggage we went... We informed the front desk attendant that the elevator was not functioning and that we got stuck in it. He replied that it was working fine earlier (again, really???) It wasn't worth the argument and aggravation so we just checked out

2026-08-27 • via Nuitee
K
katie • solo_traveller • us
8
2026-08-20 • via Nuitee
M
MARINA LELIA • family_with_children • us
10
Customer Service
Pros:

Customer Service stands out at this location, specially reservation staff

2026-08-14 • via Nuitee
M
Melissa • solo_traveller • us
10
Great value
Pros:

Location and how clean it was.

2026-08-02 • via Nuitee
M
Michael • solo_traveller • us
5
Cons:

Pool was dirty and cloudy. Looked old and we did not use. Room was ok. Property overall looked aged

2026-07-23 • via Nuitee
A
Annlynn • solo_traveller • us
7
Staff were very pleasant and helpful to my disabled sister during her visit.
Pros:

Location and price

Cons:

Roaches and water pipe leaked through ceiling

2026-07-20 • via Nuitee
M
Marieke • family_with_children • nl
6
2026-07-19 • via Nuitee
R
Rhonda Annette • couple • us
10
Pros:

Price
But I thought the total price with taxes was $125

Cons:

The mattress was too soft and it puffed up in the middle between my husband and I.

2026-07-08 • via Nuitee
N
Nick • family_with_children • us
4
2026-06-30 • via Nuitee
E
Eileen • couple • us
9
Perfect for our 1 night stay!
Pros:

Quiet and secluded. Breakfast was good. The room and bathroom were clean. Bed was very comfortable.

Cons:

The shower water pressure was the worst I have ever experienced! Glad it was just a one night stay!!!

2026-06-29 • via Nuitee
G
George • couple • us
10
2026-06-26 • via Nuitee
T
Traveka • couple • us
3
2026-06-15 • via Nuitee
K
Kim • family_with_children • us
8
2026-06-15 • via Nuitee
K
Kallie • family_with_children • us
10
Great, comfortable nights sleep would stay again
Pros:

Very clean, nice staff, comfortable room

Cons:

Nothing

2026-06-10 • via Nuitee
C
Cruiser259841 • Solo travel
2
Terrible customer service, Jessica is nasty, Donna is disgusting
Pros:

The staff are nasty, had no respect for me, did not treat me nicely
I do not feel comfortable being around maintenance workers, so I asked Dan at the front desk if someone was a maintenance worker and he said he needed to report that I asked that to the manager. I asked the manager, Jessica, a question about if a maintenance worker was next to me, holding a garbage bag over his shoulder, what was in the garbage bag, and she said she would ask him and email me. She did not email me, so I called, and during the conversation, she hung up the phone on me. What kind of manager is that? She has no business being a manager. I called the front desk and asked Donna about when the housekeeping staff was working, she threatened to call the police if I called back and hung up the phone on me. I am not afraid of her, I didn't do anything wrong. What a nut Donna is, she has no clue how to treat a guest. I was still staying in Atlanta, so I tried making another reservation, and because I asked about maintenance, they canceled my reservation. What a waste of money to stay at this hotel. They don't deserve any of my money. Jessica and Donna should be fired. I hope they have no success.

2026-06-03 • via Tripadvisor
J
Jeffrey • couple • us
8
Good Rate Nice Location
Pros:

Location

Cons:

Water pressure was low for the shower.

2026-06-01 • via Nuitee
R
ROBERT • family_with_children • us
10
Family reunion
Pros:

Staff was great

Cons:

n/a

2026-05-31 • via Nuitee
R
ROBERT • family_with_children • us
10
Family reunion
Pros:

Staff was really nice

Cons:

N/a

2026-05-31 • via Nuitee