Holiday Inn Kansas City Airport by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.6 (276 reviews)
11728 North Ambassador Drive , Kansas City , US
+1 816-801-8400

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Good/great breakfast (several mentions)
Friendly and helpful front desk/manager
Convenient location near airport and 24/7 shuttle
Clean and comfortable rooms reported by many
Ample parking
Cons:
Isolated but serious cleanliness incidents (stained/bloodied towels)
Slow restaurant/service and delayed drink orders
Maintenance and safety issues in some rooms (mirror off wall, toilet, door locks)
Occasional unresponsive communication for airport pickup
Higher price during events

Categories

Cleanliness
7.2
Mixed reports: many guests call the hotel 'very clean' but there are serious isolated incidents (stained towels, blood on towels, visibly dirty rooms) that lowered overall cleanliness sentiment.
Service
9.2
Generally strong front desk and manager praise (friendly, helpful, excellent customer service, shuttle service available 24/7), though isolated poor interactions (insulting check-in staff, slow restaurant service, missed pickup communications) were noted.
Location
9.9
Consistently praised for proximity to Kansas City airport, easy to find, ample parking and convenient shuttle; only drawback is limited walkable surroundings.
Room Quality
7.6
Several positive comments about large, comfortable rooms and beds, but notable negatives include maintenance issues (mirror off wall, toilet not flushing, doors not locking), overly soft beds for some guests, and the cleanliness problems affecting room quality.
Amenities
9
Breakfast and shuttle are frequent positives (good/very good breakfast, shuttle included/24/7, parking), supporting a strong amenities score overall.
Value for Money
8.4
Mixed: many guests felt the stay was 'money well spent' given service and cleanliness, but some noted high prices (e.g., during events like the World Cup) which tempered value perception.
Food and Beverage
8
Breakfast receives repeated praise as a highlight, but there are complaints about bland food in one review and slow restaurant/bar service (20-minute wait for a beer), producing a mixed but generally positive view.
Overall Experience
9.5
Majority of reviews describe a positive stay (friendly staff, clean rooms, convenient location and shuttle), though there are some severe negative outliers; overall guest experience trends positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy a relaxing stay at Holiday Inn Kansas City Airport with an indoor swimming pool and an on-site restaurant, Kems Café and Lounge, offering delicious American cuisine.

Modern Comforts: Each room is equipped with cable TV, a coffee machine, and a private bathroom with complimentary toiletries. Stay connected with free WiFi access during your visit.

Convenience at Your Fingertips: Take advantage of the fitness center, meeting facilities, and tour desk. With the KCI Expo Center next door and Kansas City attractions just a short drive away, your stay promises both leisure and productivity.

Book now to experience the perfect blend of comfort and convenience at Holiday Inn Kansas City Airport.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that for any room including breakfast, the rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.

Please note free parking is hotel guests only. Contact hotel for airport parking, charges are applicable.

Please contact hotel directly before bringing a pet. A USD 30 fee per stay is charged, nonrefundable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Fitness center is closed from 2026-09-30 until 2026-08-10
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Location

Guest Reviews

8.6
Based on 276 reviews
Cleanliness: 7.2
Service: 9.2
Location: 9.9
Room Quality: 7.6
Amenities: 9
Value for Money: 8.4
Food and Beverage: 8
Overall Experience: 9.5
D
Diane • extended_group • us
8
2026-10-29 • via Nuitee
D
Dale • couple • us
7
Pros:

Breakfast was great, we thought it was included, desk comped us.

2026-10-22 • via Nuitee
P
Paul • couple • us
10
2026-10-21 • via Nuitee
R
Redding • family_with_children • us
10
2026-10-20 • via Nuitee
N
nathan • family_with_children • us
9
Cons:

Food was bland.

2026-10-18 • via Nuitee
K
KSera • solo_traveller • us
8
Pros:

good breakfast!

2026-10-07 • via Nuitee
H
harold • solo_traveller • us
10
Pros:

The front desk workers

Cons:

The service in the restaurant was slow and it was not busy. Took 20 min to get a beer

2026-10-07 • via Nuitee
B
Bonnie • couple • us
5
Pros:

I stay at this property a lot because I go to the doctor in Kansas City

Cons:

I was not informed about it being under construction was very disappointing. Had company from Florida bragged about the motel, but was very disappointing and it’s under construction.

2026-09-16 • via Nuitee
M
Moore • couple • us
8
We had a great not at the Holiday Inn Airport KC!!
Pros:

The manager, not sure of his name but it might be Lee, He was SUPER friendly, helpful and provided excellent customer service❗️❗️❗️

2026-09-10 • via Nuitee
S
Susan • solo_traveller • us
7
Pros:

The room was comfortable and clean.

Cons:

The man who checked us in thought he was funny but was insulting. Poor customer service.

2026-09-06 • via Nuitee
C
Carlita • family_with_children • us
10
2026-09-01 • via Nuitee
S
Shaobo • solo_traveller • cn
9
2026-08-29 • via Nuitee
J
Jones • solo_traveller • us
10
2026-08-22 • via Nuitee
T
Teresa • solo_traveller • us
10
2026-08-18 • via Nuitee
M
Melgar • solo_traveller • ec
6
Ok
Pros:

Desayuno

Cons:

Ok

2026-08-15 • via Nuitee
V
Venetta • extended_group • us
10
2026-08-10 • via Nuitee
M
Mariana Isabel • solo_traveller • ar
10
2026-08-09 • via Nuitee
A
Allana • solo_traveller • us
10
Great, clean, space
Pros:

Large room, lots of space, location, clean

Cons:

None

2026-08-05 • via Nuitee
P
Plastic_Playz • extended_group • us
1
Dirty, and uncomfortable.
Pros:

There wasn’t really anything exceptional about the facility.

Cons:

The towels had blood on them, stains, etc. overall the rooms were dirty. When we talked to the manager he wasn’t gonna do anything until we asked him to comp at least one of the rooms due to the blood being wiped across a body.

2026-08-02 • via Nuitee
T
Tammy • solo_traveller • us
10
Pros:

Location

2026-07-23 • via Nuitee