Holiday Inn Express Charles Town by IHG

Hotels
•
Holiday Inn Express
9 (456 reviews)
681 Flowing Springs Road , Shenandoah Junction , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Clean rooms
Cons:
Need for room updates
Some maintenance issues

Categories

Cleanliness
8.33
Some reviews mentioned clean rooms, but issues with upkeep and renovations were noted.
Service
9.8
Staff were consistently described as friendly and helpful.
Location
9.34
Positive comments on location being close to the casino and attractions.
Room Quality
7.79
Rooms noted as clean but in need of updates and maintenance.
Amenities
9.32
Good breakfast and convenient shuttle service were highlighted.
Value for Money
9.28
Positive feedback regarding the overall value for the price paid.
Food and Beverage
8.83
Breakfast received many positive remarks, with suggestions for improvement.
Overall Experience
9.3
Overall satisfaction expressed, with small areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:27

Property Description

Convenient Location and Amenities

Located just off the intersection of Route 340 and Highway 9, the Holiday Inn Express Charles Town offers an ideal spot for both leisure and business travelers. Enjoy the outdoor swimming pool and whirlpool for relaxation after a busy day of exploring.

Comfortable Rooms and Breakfast

The hotel's rooms provide modern conveniences such as free Wi-Fi, cable TV, microwave, refrigerator, and in-room coffee maker. Start your day right with a hot breakfast buffet featuring delicious omelets, bacon, and biscuits, ensuring a satisfying morning meal.

Fitness and Business Facilities

Stay on top of your fitness routine with the cardio equipment in the on-site fitness center. For business needs, take advantage of the business center, and keep your wardrobe fresh with the available laundry facilities.

Experience comfort and convenience at the Charles Town Holiday Inn Express - book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BWI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 456 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 7.79
Amenities: 9.32
Value for Money: 9.28
Food and Beverage: 8.83
Overall Experience: 9.3
M
michael • family_with_children • us
10
Pros:

Breakfast, Value, Staff

Cons:

NOTHING

2026-04-04 • via Nuitee
A
Albert • family_with_children • us
8
Pros:

Clean

Cons:

Nothing

2026-03-27 • via Nuitee
R
Robin • couple • us
9
2026-03-22 • via Nuitee
D
Denise • family_with_children • us
10
Pros:

Friendly staff very clean!
Hot breakfast with many options

Cons:

Everything was great!

2026-03-20 • via Nuitee
J
Jerome • family_with_children • us
5
Pros:

Front desk staff.

Cons:

The sprinkler broke down.

2026-03-02 • via Nuitee
D
Douglas • family_with_children • us
10
Pros:

Staff very friendly.
Breakfast 🍳 was a nice spread

Cons:

Nothing

2026-03-02 • via Nuitee
L
Lauren • couple • us
9
2026-02-10 • via Nuitee
R
Richards • family_with_children • us
8
Pros:

The staff and the shuttle to take your knee to go.

Cons:

The Bay is a spring mattress and not very comfortable.

2026-01-22 • via Nuitee
S
Sonya • couple • us
10
Great breakfast, shuttle bus, and wonderful staff.
Pros:

Best hotel with great service and staff is wonderful.

Cons:

N/A

2026-01-20 • via Nuitee
D
Dale • couple • us
9
2026-01-19 • via Nuitee
G
Garrett • solo_traveller • us
7
2026-01-19 • via Nuitee
S
SALLY • couple • us
10
2026-01-19 • via Nuitee
W
Wesley • couple • us
1
Do not stay at this place!
Pros:

It’s close to the casino

Cons:

2nd and 3rd floor smell of mold and mildew. It’s very dated and in need of repair and moisture control. The mold and mildew smells were very potent in the rooms on those floors. Also visible mold inside and on the ledge of the ac/heat unit. After being in the room for a little more than an hour, I became congested and stuffy. We had to leave and pay for a room in a different hotel.

2026-01-19 • via Nuitee
K
Kate • couple • us
10
2026-01-19 • via Nuitee
S
Stanley • couple • us
8
2026-01-19 • via Nuitee
R
ron • couple • us
7
Pros:

Staff

Cons:

Unable to close curtains on window letting parking lot lights in. Bed was not comfortable.

2026-01-19 • via Nuitee
J
Jamie • couple • us
7
Cons:

Just an FYI Microwave didn’t work and toilet handle broke. The staff was nice enough to let us use the microwave behind the desk and they sent a maintenance guy within the hour to fix handle.

2026-01-15 • via Nuitee
L
Long • solo_traveller • us
9
Pros:

Everything was good.

Cons:

My room and breakfast.

2026-01-07 • via Nuitee
C
Chad • couple • us
9
2026-01-05 • via Nuitee
A
Ashley • family_with_children • us
10
Pros:

We stay here when we go home every time and it's always great. Never had an issue here & the staff is amazing. The staff goes above and beyond honestly. Everyone is friendly. The room is always clean and they keep you stocked up on everything you need. The breakfast every morning was good as well with a good variety for the whole family. Our family recommends this hotel.

2026-01-03 • via Nuitee