The Oaksmere

Hotels
8.5 (670 reviews)
The Oaksmere Hotel, Rectory Road, Brome Nr. Eye, Suffolk , Eye , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Comfortable bed
Helpful staff
Lovely location
Cons:
Cleanliness issues
Value for money concerns
Room quality not meeting expectations

Categories

Cleanliness
7.89
Several reviews mentioned issues with cleanliness, such as mould in the bathroom and a dirty coffee machine.
Service
9.36
Staff were frequently praised for being helpful and accommodating.
Location
9.4
Consistently mentioned as ideal, in a lovely area.
Room Quality
7.85
Some issues reported like uncomfortable beds and cold rooms made the quality less than perfect.
Amenities
8.38
Amenities were rated positively, although some expressed a desire for better heating.
Value for Money
7.34
Some reviews indicated the price did not reflect the quality of the accommodations.
Food and Beverage
8.89
Food received mixed reviews; while some enjoyed it, it could be improved in terms of temperature.
Overall Experience
8.86
Most reviews stated an overall positive experience despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:54

Property Description

Luxurious Accommodations
Experience ultimate comfort in each room at The Oaksmere with a Hypnos bed, Nespresso coffee machine, and a large Sky HD TV. Indulge in luxury Elemis toiletries and towels provided in the en suite bathrooms for a pampering stay.

Gourmet Dining Experience
Savor a culinary delight at The Oaksmere restaurant, offering freshly prepared meals crafted from seasonal ingredients. Dine in style on the impressive terrace or enjoy pre-drinks with a view of the extensive grounds.

Convenient Location
Perfectly located in Brome near Diss, The Oaksmere provides easy access to Norwich and the Norfolk Broads, both less than an hour's drive away. Explore the city or enjoy outdoor activities, making your stay both relaxing and adventurous.

Book your stay at The Oaksmere for a luxurious retreat in the heart of Norfolk-Suffolk.

Important information:

Any bookings of 5 rooms or more will be classed as a group booking and different terms and conditions will apply, including but not limited to an extended cancellation policy. Deposits may be required dependent on the date, room nights and how many rooms are part of the group reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NWI

Location

Guest Reviews

8.5
Based on 670 reviews
Cleanliness: 7.89
Service: 9.36
Location: 9.4
Room Quality: 7.85
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 8.89
Overall Experience: 8.86
D
Des solo_traveller gb
8
Pros:

Very good all round some minor issues which staff sorted very quickly.

2026-07-25 via Nuitee
J
Jane couple gb
10
A great experience with exceptionally friendly and helpful staff.
Pros:

A lovely historical property which has been extended and modernised in a very sympathetic and tasteful way.

2026-07-19 via Nuitee
A
Adam family_with_children gb
9
Great family overnight getaway
Pros:

Hotel appeared recently refurbished. Was an excellent all round experience

2026-07-19 via Nuitee
J
Jones couple gb
10
A very pleasant surprise
Pros:

The food is excellent and the wine list is very good as well. The WiFi has good coverage. Walking around the well-maintained grounds is a nice experience.

Cons:

Coffee could be better.

2026-07-19 via Nuitee
J
Joanna family_with_children ky
9
2026-07-19 via Nuitee
P
Paula couple gb
10
Highly recommended
Pros:

Such a lovely place to relax, eat and sleep. Exceptional food, service and quality venue. Love this place!

Cons:

Not enough milk & tea self serve in the room.

2026-07-19 via Nuitee
M
Mark solo_traveller gb
5
Overall, not a bad stay, no enthusiasm to come back to a lovely bathroom with a warm shower,
Pros:

Bed and chairs , air con , liked the cobweb in the corner of the bathroom , liked the mirror in the bathroom
liked the effort the guy in glasses went to getting the air con fixed and up and running , bloody good nights sleep , fantastic,

Cons:

no english tea bags , no earl grey tea bags , no biscuits , water in kettle , warm water shower only, barely hot , not a nice shower experience , old pee splashes in front of toilet , ( clearly been there some time ) no tray or shelf in the shower to put the shampoo , soap etc , sticky surface on top of the fridge area , no marmalade with breakfast

2026-07-19 via Nuitee
I
Isabella couple gb
10
Perfect
Pros:

Amazing and picturesque! The rooms were beautiful and the outside area was so lovely! The staff were very accommodating and set the room up nicely for a birthday celebration!

2026-07-18 via Nuitee
S
Steve couple gb
10
2026-07-17 via Nuitee
V
vivienne solo_traveller gb
9
Cons:

No grab bar in bath.

2026-07-14 via Nuitee
A
Alaina couple gb
10
Fantastic
Pros:

Clean, neat, modern

Cons:

Nothing but the mymusic near all the seating was a bit much. Couldn’t escape it

2026-07-13 via Nuitee
B
Bradley couple gb
10
Fantastic place, great staff, great food, would thoroughly recommend
Pros:

The location is stunning and the rooms have a lovely rustic feel to them. The spa bath was lovely and the food was amazing. The staff were extremely friendly and couldn't do anymore for you to make your stay perfect.

Cons:

Our room didn't have Aircon and the fan was quite loud but we needed it on and there were just a few little parts of the room that could do with a touch up but nothing major. They had a Bluetooth speaker system that didn't work and the chair in the room was quite scuffed

2026-07-12 via Nuitee
C
Christa couple gb
10
We had a comfortable two nights at the Oaksmere. It was good to have air-con in the room.
Pros:

We were lucky that the weather was really warm, so we had our dinner outside. The food and the service were excellent!
Lovely place with lovely grounds. A superb place to celebrate our wedding anniversary.

Cons:

N/A

2026-07-11 via Nuitee
D
Daws couple gb
8
2026-07-06 via Nuitee
L
Laura couple gb
8
Pros:

Nice comfortable room in a peaceful location with good facilities

Cons:

Speakers didn't work in the room

2026-07-05 via Nuitee
C
Christine couple gb
9
2026-07-04 via Nuitee
J
Jason couple gb
9
2026-07-04 via Nuitee
B
Ben couple gb
10
2026-07-02 via Nuitee
S
Sallyanne extended_group gb
10
Our stay was exceptional, wonderful professional friendly staff
Pros:

Peaceful and tranquil.
A stunning setting in beautiful grounds.
An incredible building with a perfect blend of old and new.

Cons:

There’s nothing we didn’t like

2026-06-29 via Nuitee
A
Andrew couple gb
9
A very enjoyable place to stay.
Pros:

Nice room, nice staff, nice setting, nice grounds.

Cons:

The blinds in our room had problems. We told Manager on leaving, so will most likely get sorted.

2026-06-29 via Nuitee