The Riverside House Hotel

Hotels
8.8 (851 reviews)
17 Mill Street , Mildenhall , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable accommodations
Good value for money
Cons:
Firm beds
Occasional noise from the street

Categories

Cleanliness
8.2
Overall cleanliness not specifically mentioned but generally implied effective.
Service
9.2
The staff were consistently described as friendly and helpful, making a significant positive impact.
Location
9.2
The location was praised multiple times for being convenient and charming.
Room Quality
8.7
Rooms were generally described as comfortable and spacious, despite some comments on firmness.
Amenities
8.7
Standard amenities provided, but some areas could use improvement.
Value for Money
8.7
Value perceived as high given the quality of service and accommodations.
Food and Beverage
8.7
The food was generally described as good, although there were some issues with service.
Overall Experience
9
Overall experience was highly rated with satisfaction expressed across all aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:21

Property Description

Picturesque River Views and Charming Period Features
Experience the tranquil beauty of the River Lark from The Riverside House Hotel, where enchanting period features meet contemporary charm.

Dining Excellence at Riverside Terrace Restaurant
Indulge in a culinary journey at the Riverside Terrace Restaurant, offering a diverse menu crafted from the finest local ingredients.

Convenient Location and Local Exploration
With easy access to nearby towns like Bury St Edmunds and Cambridge, The Riverside House Hotel is the perfect base for exploring the historic Mildenhall and beyond.

Book now to immerse yourself in riverside serenity and exceptional hospitality at The Riverside House Hotel.

Important information:

Cots and high chairs are available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Location

Guest Reviews

8.8
Based on 851 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9
H
H972ZNsams • Family
10
Excellent service, food and in a wonderful setting
Pros:

Once again, we were looked after so well by Carla and Ben when we visited for dinner. The service and food were excellent.

2026-07-28 • via Tripadvisor
J
jacquelinefS5121LX • Couples
10
A great nights sleep!
Pros:

lovely location and great facilities. Great staff and bar area had a lovely atmosphere. Morning breakfast was delicious with attentive staff.
Rooms were very quiet, hotel had a lift which is very convent as the steps are steep to the 2nd floor. The rooms are a little tired and the bathroom window privacy screening is in desperate need of replacement.
Kettle is completely scaled up and cups were also dirty so this needs to be addressed. Ok Value if the above were dealt with then it would be good value.
I would stay here again even so as the bed was very comfortable and overall had a lovely stay.

2026-07-28 • via Tripadvisor
J
Juliana • couple • gb
9
Charming comfortable stay
Pros:

AC was most welcome and the room was a generous size. Staff very approachable.

Cons:

N/A

2026-07-23 • via Nuitee
K
Karen • solo_traveller • gb
9
Comfortable Stay.
Pros:

I arrived late and received a very warm welcome from reception. Room was clean and spacious. Very good breakfast the next morning. Large carpark.

2026-07-22 • via Nuitee
K
Krystyna • solo_traveller • gb
7
Could be a great Hotel
Pros:

The staff were great and the breakfast was very good. Nice building, great garden

Cons:

The hotel was tired and needs updating. A bottle of water in the room would have been good especially as it was a very warm day. The room could have been great with its large windows, unfortunately the windows were not cleaned.It was not worth the price

2026-07-22 • via Nuitee
G
Gijs • family_with_children • nl
8
best hotel during our recent UK trip
Pros:

Great breakfast, nice, big and comfortable rooms. Friendly and helpfull staff.

2026-07-21 • via Nuitee
T
Tony • couple • gb
10
Pros:

It was nice and quiet

Cons:

Nice to sit in the garden

2026-07-21 • via Nuitee
V
Vanessa • solo_traveller • gb
8
Will be back!
Pros:

Stopped here for 2 nights for work. I had a garden room which I found to be spacious and clean. Bed was comfy and the pillows perfect for a good nights sleep.
Evening meals were okay, albeit they were a little limited. The cheese and onion quiche on the light bites menu was delicious.
Breakfast was good and very generous. On my second breakfast I ended up taking half my bacon & sausage sarnie as a doggie bag 😂
Staff were really friendly, I'll be stopping again!

Cons:

Limited evening meal choices.

2026-07-20 • via Nuitee
N
Nicola • solo_traveller • gb
10
Cute little stay
Pros:

Everything we have been 3 years in a row

2026-07-20 • via Nuitee
8
898markd898 • Friends getaway • Louveciennes, Yvelines, Ile-de-France
2
Very tired and lacking charm. Staff very pleasant.
Pros:

Entering the front door of this attractive looking hotel one is immediately struck by its tired, unkept and rather dusty inside. The bedroom was functional but impossible to open the windows. The room had drab curtains and not a single picture as decoration. The bathroom was very small with a shower that had no power. We were a group of golfing friends so we had dinner. The grilled sirloin steaks were grey, the hamburger was frozen. We did not have breakfast and left early. Senior nanagement was nowhere to be seen.

2026-07-19 • via Tripadvisor
B
Bridget • couple • gb
3
Have stayed here twice in the last 2 years. Wouldn’t recommend at that price and service
Pros:

Very little.

Cons:

Price £173 for 1 night
Dated rooms
Poor breakfast
Not enough staff at the bar

2026-07-18 • via Nuitee
B
Brian • couple • gb
7
2026-07-17 • via Nuitee
C
Chris Hull • solo_traveller • gb
10
Pros:

Peace and quiet lovely room with breath taking veiw

2026-07-17 • via Nuitee
S
Steven • couple • gb
9
Comfortable stay
Pros:

Location and that it was a traditional hotel

Cons:

Nothing

2026-07-16 • via Nuitee
L
leilabeggs • Family
10
Beautiful stay
Pros:

We had our wedding here in July, everything was perfect! Food was great, staff were lovely and the room was beautiful! Thank you so much!

2026-07-13 • via Tripadvisor
M
Michael • couple • gb
7
A pleasant budget hotel
Pros:

The staff were excellent, warm and friendly and very human. The garden is very nice

Cons:

The building is somewhat less smart than we expected and the food for dinner was disappointing.

2026-07-13 • via Nuitee
L
Lenny • couple • gb
8
2026-07-13 • via Nuitee
K
Kelsey • solo_traveller • gb
2
Not for me
Pros:

Beautiful location

Cons:

Staff were miserable not once did they crack a smile when being served, Ben the bar staff was the only descent one that was outgoing and smiling and engaging with guest.

Was not informed there would be private functions all weekend even tho we had booked a year in advance, was only informed upon arrival, therefore unable to use all facilities ( garden as we felt like we was gate crashing the weddings ) due the the wedding guests being in the garden and main room, on the Saturday we sat in the back bar away from the weddings and the wedding guests and bride then came through to the back bar taking pictures so again felt like we was crashing it for them.

The 2 more expensive rooms we paid was were suppose to be the same however 1 was just like being in the hotel.

The silicones around the back and shower desperately need re-doing, the paint work in 1 of the rooms could also do with a freshen up and the other room has wood lice.

NO complaints with the rooms inside the hotel itself, only the external rooms which is ironic seeing as we paid more for these rooms.
Overall will not be returning

2026-07-13 • via Nuitee
L
Lee • extended_group • gb
1
Waste of money staff are rude all young kids just an absolute joke
Pros:

All staff was rude we had no TV in our room that works. The room is dirty. We was told we could not use facilities because there was a wedding going on even though we’ve booked over a year ago it was a very poor

Cons:

Nice size room just very dirty breakfast was horrible just a waste of money we stayed in that location loads of times and there is much better places to say don’t waste your money

2026-07-13 • via Nuitee
F
F4763LFzoeb • Family
10
Fantastic place
Pros:

Stayed two days for my wedding which was amazing the staff are fantastic and nothing was too much trouble.
The food was one of the best we have ever had

2026-07-12 • via Tripadvisor