Rutland Arms

Always great stay, good location, great food, friendly staff, had a good night sleep, lovely rooms and comfortable beds.

Stayed here with my wife for 5 days when visiting my daughter place really needs a facelift carpet thread bare in places rooms tired good breakfast staff pleasant except for a chef that nearly knocked my wife of her feet in a corridor upstairs when I held the door open for her he just pushed through walking into her no apology at all very ignorant room we stayed in very small overlooking the courtyard kitchen extractor fan heard running from 6 in the morning to late had asked for a quite room don't think we would stay her again .

Very old looking hotel which is due a refurb in 2020. Staff were good. would dI book again...yes I would.

The sooner it closes for the new owners to do it up the better.The staff know this and it is reflected in attitude. No one gives a monkeys.It feels like you are going to a shop thats about to go bust. Why put a completely untrained under age person behind a Bar? I felt sorry for him he got into a panic....with no help from his colleagues. There is no management to complain too. Change the name to The Shambles.

Comfortable Bed. Room very small. Public areas shabby, carpets threadbare. Breakfast service poor but quality of food OK. Overall overpriced for the quality on offer.

Terrible

The property is set in a good location ,good parking facilities and very welcoming staff ,foid was good and rooms were clean and tidy as was hotel .
There was nothing to dislike we will be staying there again.

The friendly staff made us feel most welcome. Bar food was excellent.

This hotel has definitely seen better days. The carpets both in public and bedrooms are worn, and gives a poor impression of the place. The plumbing in the bathroom was terrible and the shower and bathroom suite would have been modern in the 1970s. It certainly is not value for money and I was pleased to leave after spending 2 nights there on business.
Breakfast was good, but you felt you were imposing on the staff by interrupting their private chats to ask to order some coffee.

Food was Terrible room smelt of smoke
And was disgusting, the bed was like an
Ironing board.

I asked for an Old Fashion. They pretended to know what it was, but then served me a single shot of bourbon with some ice in a snifter...
Okay...
I tell the bar tenders that I was not served an Old Fashion. They then ask me how to make an Old Fashion. I explain; syrup or sugar cube, bitters, bourbon, orange. They dont know what bitters are.
This is not the staff's fault. The management, primarily the Chief Executive, Nole, has failed the employees. How is a business supposed to be successful if the front-line doesn't have the tools to execute the objective?
This needs to be addressed or the Rutland will fail.

Beds are very uncomfortable, springs poking in my back all night. Woke up with bad back, rooms are very old and need updating. Breakfast wasn’t much better, undercooked eggs and cold. Paid £160 for one night which is very overpriced for what it is. Wouldn’t stay again.

Our room was filthy. The beds were badly made, with a grease stain on a decorative cushion. The windows and frames were really dirty as was the desk and the coffee and tea tray. Worst of all was the bathroom. The underside rim of the toilet was dirty, the shower/tap combination corroded and the shower curtain grubby. The heated towel rail didn't work BUT worst of all there was BLOOD on the sink tap and the wall. Despite reporting this at once, nothing was done and the room remained the same. I cleaned up the blood. The hotel is very tatty with too few staff. Breakfast service on the first day was awful and there was no white bread available. The one good thing was dinner in the restaurant which was very nice. I was given a £50 refund, which on reflection I wish I had not accepted but was in a rush to leave. This hotel cost £120 per night, which under the circumstances is outrageous.

Hotel is in need of a revamp!! Bathrooms especially!! You literally have to run around in the shower to get wet. I live my life in hotels and I ask for a comfy bed and a decent shower!! Sadly this failed massively in the shower department.
Breakfast was nice and staff friendly but it’s let down by its amenities!!

Put in older rooms, showers are the worst I've had , you have to run round to get wet

Staff were lovely. The hotel is very tired and needs so much work. The actual building is beautiful. In saying that the beds were very comfy however the light bulb had gone in the bathroom so very dark. Great location

This is a lovely old hotel and keeps all its heritage , large room we stayed in with 4 poster bed was more like a suite , Lovely stay and very welcoming staff , even made it for breakfast on our check in day , Only on downside some of the fixtures are a bit worn but i suppose that comes with it being an old building , perfect for a place to stay after a day at the races

THINK IS MUST HAVE HAD A COUPLE OF BABY ELEPHANTS ABOVE ME

All the staff were helpful and friendly with nothing being too much trouble

Hotel was very comfortable and welcoming. Staff very nice. The menu could be a bit more varied.