Best Western Boerne Inn & Suites

Hotels
•
Best Western
7.9 (118 reviews)
36756 I 10 Johns Rd, Boerne, Texas, 78006 , Boerne , US
+1 830-249-1212

listing image 1
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Pets allowed

Facilities

Elevator
Fitness facilities
Golfing nearby
Hiking/biking trails nearby
Free breakfast
Safe-deposit box at front desk
Express check-out
Meeting rooms
Smoke-free property
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (day & night)
Good continental breakfast
Convenient location / easy highway access
Clean rooms reported by multiple guests
Well-lit parking, quiet on upper floors
Cons:
Frequent musty/strong odors in hallways and some rooms
Elevators often out of service
Stained carpet, ripped furniture, and other visible maintenance issues
Some guests reported very hard/uncomfortable beds
At least one serious service failure (guest belongings mishandled)

Categories

Cleanliness
6.8
Mixed signals: several guests called rooms 'clean' but there are repeated reports of musty/obnoxious odors in hallways and rooms, stained carpeting, and visible maintenance issues.
Service
8.2
Generally praised front‑desk and day/night staff as friendly and helpful, but there are notable lapses (poor communication about broken elevator and a serious incident where a guest's belongings were mishandled).
Location
8.5
Convenient location with easy access to the highway and generally described as convenient for travelers.
Room Quality
6.7
Rooms are described as comfortable by many (king beds, quiet 2nd floor) but others reported very hard beds, ripped furniture, small pillows, and bathroom tile/grout issues.
Amenities
6.5
Breakfast and parking/A/C are positive points, but frequent elevator outages and other maintenance shortcomings reduce the amenities score.
Value for Money
8.6
Multiple guests noted the accommodations were good value for the cost, citing comfort and breakfast as positives despite some maintenance problems.
Food and Beverage
8.5
Continental breakfast consistently described as good to excellent across reviews.
Overall Experience
9.4
Many guests report 'great' or 'excellent' stays and appreciate staff and breakfast; however persistent odor and maintenance issues tempered some experiences—overall more positive than negative in the reviews provided.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Recreational Amenities and Features - Dive into relaxation with our outdoor pool and stay fit at our fitness center. Complimentary Wi-Fi keeps you connected, and enjoy a delicious buffet breakfast served daily.

Convenient Amenities - Stay productive at our business center, and enjoy the ease of express check-out. Our 24-hour front desk is always here to assist you, and free self-parking is available for your convenience.

Comfortable Accommodations - Unwind in our air-conditioned rooms equipped with microwaves and LED televisions. Stay connected with complimentary Wi-Fi and enjoy satellite programming. Our private bathrooms come with free toiletries and hairdryers for your comfort.

Experience convenience and comfort at Best Western Boerne Inn & Suites. Book your stay now for a memorable getaway!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guests are provided with free hand sanitizer

  • Guest type

    Essential workers only - NO

  • General

    Staff wears personal protective equipment

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 118 reviews
Cleanliness: 6.8
Service: 8.2
Location: 8.5
Room Quality: 6.7
Amenities: 6.5
Value for Money: 8.6
Food and Beverage: 8.5
Overall Experience: 9.4
F
Frank • family
10
Pros:

Stay was excellent. Nice room, clean and quiet. Easy access to highway.

2025-09-18 • via Nuitee
C
Carol Ann • friends
10
Pros:

We enjoyed our accommodations especially the day and night staff.

2025-09-07 • via Nuitee
V
Verified traveler
10
Pros:

Everything was very good the size pf room, continental breakfast, comfort of the beds, shower temps, aie conditioning was great, silence of the 2nd floor, parking well lit, accommodations was extremely good for the cost!

2025-09-01 • via Nuitee
A
Ann
10
Pros:

Nice place, friendly staff,

2025-08-31 • via Nuitee
S
Sandra • family
8
Pros:

Third floor smelled stale, stained carpet in hallway, but on the positive side we got to check in early

2025-08-25 • via Nuitee
R
Reggie
10
Pros:

Clean, good breakfast, comfortable king bed, great staff

2025-08-16 • via Nuitee
D
Dragan
10
Pros:

convenient, clean and excellent breakfast.

2025-08-11 • via Nuitee
A
April
10
Good
Pros:

Last minute stay but ensuring was great

2025-08-02 • via Nuitee
V
Verified traveler
6
Odor
Pros:

Room was nice, but the odor was really bad. The hotel upon entry was smelly & the room mimicked that. Luckily, we had to stay jusy 1 night. The smell reminded me of an old vegas casino when smoking was allowed indoors.

2025-07-28 • via Nuitee
R
Ramon
10
Pros:

Room seemed a little dark in areas where lighting was insufficient

2025-07-27 • via Nuitee
S
Shelle • partner
10
Pros:

It was clean, but the room did have a weird smell to it. We only stayed one night as a stopping point on our roadtrip.

2025-07-14 • via Nuitee
M
Mariely
10
Pros:

Great

2025-07-08 • via Nuitee
F
Federico
10
Pros:

Clean

2025-07-07 • via Nuitee
P
Paul
4
Beds SUCK!
Pros:

The beds were hard as a rock. My wife and I both woke up in terrible pain. I will never stay here again.

2025-06-29 • via Nuitee
T
Tamara
10
Pros:

Great stay!!

2025-06-01 • via Nuitee
H
Heather • partner
2
Pros:

The elevator was broken and we were not made aware prior. The front desk lady said that it had already been broken for 2 months. They also put us on the 3rd floor and only mentioned that the elevator was broken as we were heading to the elevator. I asked her why if the elevator is broken she gave us the 3rd floor and didn’t say anything her response was that there was a sign on the doors. Unreal like people read those paper signs on doors. She could have just said something about it as she was asking if the 3rd floor was okay- if there is a working elevator no issue. This place also had an extremely musty smell in the hallway and stairwell. The room was also a little funky smelling, there were multiple pieces of furniture that had rips, the pillows were miniature sized, and the bathroom floor had missing grout in between the tiles and some of the tiles moved when you stepped on them. I would never stay here again.

2025-05-29 • via Nuitee
B
Bryan • family
8
Pros:

Nice hotel but the only issue was the elevator was not working. We were on the 3rd floor.

2025-05-24 • via Nuitee
V
Verified traveler
2
Absolutely Horrible!!!
Pros:

Our employee was staying there for a week and when he came back on Thursday evening, they had put all of his stuff in trash bags and given his room to someone else. The reservation began on a Monday and ended leaving Friday....They just gave it to someone else, said oops! and that they were full. Offered no help and no explanation as to why they gave a fully paid for room to someone else and bagged up his belongings.

2025-05-23 • via Nuitee
J
Jason • friends
4
Pros:

Elevators were not in service at the location. I carried my gear up and down three flights of stairs each day.

2025-04-14 • via Nuitee
M
Marine
4
Pros:

No elevator and for seniors that is huge. The room had semi-clogged drains in sink and shower. Holes in bathroom doors plus bites marks from animals.

2025-04-13 • via Nuitee