Holiday Inn Express Hotel & Suites Burleson/Ft. Worth by IHG

Hotels
•
IHG
7.8 (116 reviews)
13250 Jake Ct, Burleson, Texas, 76028 , Burleson , US
+1 817-426-0396

listing image 1
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Pets allowed

Facilities

ATM/banking
Gift shops or newsstand
Conference space
Television in common areas
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Express check-out
Internet access in public areas - high speed
Meeting rooms
See all facilities

Review Highlights

Pros:
Great location / easy access to dining and shopping
Friendly and helpful staff (in many cases)
Breakfast buffet described as delicious
Pool and hot tub popular with families
Comfortable beds
Some guests found rooms and property clean and quiet
Cons:
Mold, musty/dirty-foot odors and unvacuumed carpet reported
AC failures / hot rooms and noisy equipment
Rude staff incident involving cancellation over pet fee and lack of compensation
Ceiling leak forcing room move
Slow internet
Unexpected fees and poor perceived value (non-refundable disputes)

Categories

Cleanliness
6.2
Mixed but leaning negative: multiple guests reported mold, a musty/dirty-foot odor, rust in the tub and unvacuumed carpet, though some guests also noted rooms and common areas were clean.
Service
8.6
Mixed sentiment: several guests praised staff as friendly and super helpful (went above and beyond for a wedding), but there are serious complaints about a rude employee who canceled elderly guests over a pet fee and management refusing compensation.
Location
9
Consistently positive: guests repeatedly cited a great location with easy access to dining, shopping and getting around.
Room Quality
6
Multiple problems reported: AC failures resulting in hot rooms, noisy equipment/boiler, ceiling leak forcing room moves, smaller-than-expected rooms and instances of mold/odor.
Amenities
8.2
Generally positive: pool and hot tub are popular with families, breakfast buffet is liked and beds are comfortable; some complaints about slow internet.
Value for Money
6.5
Negative perceptions of value: unexpected pet fee, complaints about paying high rates for hot/non-refundable rooms and slow internet contributed to poor value impressions.
Food and Beverage
9
Positive: breakfast described as delicious and the breakfast buffet was enjoyed by multiple guests and families.
Overall Experience
8.9
Mixed overall: several strong positives (location, helpful staff in many cases, good breakfast and amenities) tempered by notable service incidents, room quality issues and value complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Recreational Amenities:
Enjoy the indoor pool, spa tub, and 24-hour fitness center for a relaxing stay.

Complimentary Offerings:
Benefit from free wireless internet, buffet breakfast, and self-parking during your visit.

Featured Amenities:
Make use of the 24-hour business center, express check-out, and event space for your convenience.

Book your stay at Holiday Inn Express Hotel & Suites Burleson/Ft. Worth now to experience comfort and convenience in a rural setting.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Alcohol is not served at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 116 reviews
Cleanliness: 6.2
Service: 8.6
Location: 9
Room Quality: 6
Amenities: 8.2
Value for Money: 6.5
Food and Beverage: 9
Overall Experience: 8.9
R
Ronald • family
2
Pros:

I booked the room for my 80-year-old parents who were taking a trip with my son, age 12. My dad was unaware of the pet fee and told the employee he would not book this hotel again. The hotel staff was emotionally unable to handle money comments from an old man and canceled their reservation on the spot—and told them if they ever came back, he would call security on them. My son was so upset over how rudely the employee spoke to his grandparents. We have relatives in the area and travel at least monthly. Not only will I never stay here, I hope you won’t either. It’s unthinkable to refuse to allow 80-yr-olds to use their paid reservation just because they think the cost is too high. Absolutely unthinkable.

2025-10-06 • via Nuitee
K
Keyonna • family_with_children
8
Pros:

Clean room it was alittle rust in the tub other than that it was good.

2025-10-05 • via Nuitee
T
Tony
2
Pros:

We stayed at room 306. I think it is because of the AC filter that was not well maintained. Every time we get back to the hotel, the room smells like dirty feet. The stairway AC also has the bad odor. Our shower room, above the shower tub, had molds.

2025-09-29 • via Nuitee
S
SARAH
10
Great place
Pros:

Great place for a night stay. Plenty of eating and shopping places close by. Breakfast was delicious and everything was clean. Awesome customer service.

2025-09-21 • via Nuitee
C
cathleen
10
Pros:

Our kids love the pool and hot tub and breakfast buffet!

2025-09-21 • via Nuitee
C
Carlos
2
Pros:

We had to move at 1 am to another room because the ceiling started to leak badly. Then, next night we couldn't sleep because a dog barked all night in the room just in front to ours. The hotel management wouldn't offer any kind of compensation.

2025-09-03 • via Nuitee
T
Terry • family
10
Pros:

I like the location of this hotel and it is easy to get around

2025-08-14 • via Nuitee
T
Terry • family
10
Pros:

easy to get around

2025-07-14 • via Nuitee
L
Liliya • family
10
Pros:

Great location! Easy access to dining and shopping. Stuff is friendly. Rooms are clean and well maintained. My room had everything I needed.

2025-07-13 • via Nuitee
L
Linda
8
Pros:

Nice n clean

2025-05-31 • via Nuitee
C
Christopher
2
Screwed
Pros:

Room was hot when my 6yr old son and i checked in. I stay at hotels often for work and travel.

2025-05-26 • via Nuitee
M
Marisol • friends
10
Pros:

The staff was super helpful. I had booked for a wedding and they did everything possible to ensure I could get into my room and ready in time for the wedding. They really went above and beyond to help me out.

2025-05-18 • via Nuitee
K
Kyle
6
Pros:

Wasn’t as big as the pics made it out to be and they must have

2025-05-18 • via Nuitee
C
Claudine • family
8
Pros:

All was very good

2025-04-27 • via Nuitee
R
Rafael • partner
10
Pros:

Good

2025-04-25 • via Nuitee
R
Rachel
10
Pros:

Every one was so nice to me and my dog. The rooms were pretty clean except for the carpet those coils have been at least vacuumed.

2025-04-22 • via Nuitee
B
brandon
10
Pros:

uj

2025-04-07 • via Nuitee
G
Gregory • family_with_children
10
Pros:

The staff was friendly. The facility was clean and the beds were comfortable.

2025-03-12 • via Nuitee
D
Dave • family
6
Pros:

Property is about due for an update

2025-03-10 • via Nuitee
H
Hussain • family_with_children
2
Pros:

I would never stay at the property again. The AC is my room was not working and it was so hot. The manager said since it’s so cold outside the AC’s don’t keep the rooms cool. I told I have been sweating all night. I didn’t pay almost $200 per night for a hot room. I filed a complaint and they said they would credit me for my room but now they don’t want to do that because my room was non-refundable. The internet is slower than a snail. Don’t waste your money staying at this hotel. Bad hotel.

2025-02-21 • via Nuitee