Holiday Inn Express Frisco Legacy Park Area by IHG

Will never stay at this place again!!!

This hotel requires significant improvements in various aspects. The bathtub was visibly stained with dirt, indicating a lack of cleanliness. While it is evident that the hotel is attempting to modernize, the bathtub should not be in such a state. Holiday Inn maintains a respectable standard, and this hotel falls short of that expectation. In my opinion, it resembles a Motel 6.

The room wasn’t clean I was told it was a remodel room. Still had paint on the tub. The floor was dusty the tv and ac kept going in and out

I booked based on he IHA group since I have stayed at their hotels before and it normally don’t have a high expectation but i was a bit disappointed this time.

First, i checked in late at night. The lighting in the lobby was horrible with with really harsh white lumens and apparently they are doing a renovation which I was not discolored at the website! They have drop cloths covering some walls and.down temperature furniture… I was shocked and kept asking myself if I was the right hotel!!! The Conceige came when I rang the bell ( is this a motel? and there was no one at the counter.

Service and accommodations were fine, but major complaint was that there was a lot of noise in the hallway with doors slamming, screams, and the noise carried on into late night. Also, tv was complicated to turn on, with having to use two remotes and figure out which tv settings ti get a signal. Front desk clerk apologized and said they are in process of changing over the cable and app features for streaming services. Maybe that issue will be solved soon. As for noise at night, perhaps it was just the other guests being loud, but it seemed extraordinarily loud outside the door to my room during my stay.

Dogs in the room next door woke me up at 1 AM and barked off and on ubtil 2 AM. Suggest they cahange their pet policy..
Otherwise, this was as pleasant as the last times i stayed there. Staff was very apologetic.

Someone was in our unit at check in

Mini fridge not cold. Tub stopper
Broke. Tv didn’t work.

Came from out of town for a doctor’s visit. The room was humid first time walking in. The TV stop working a few hours after checking in. Tried to call down to the desk and the phone didn’t work and yes I did check that it was plugged in. Next morning, went to take a shower and the there was very little water flow from either faucet. Informed the desk person when checking out and they couldn’t or maybe wouldn’t offer any discount.

Wifi was not working in my room ,upon reporting that no action was taken. Cold water in the tub was very very less, only hot water was coming due to this we should be very careful while opening the water, otherwise you are gonna to burn your hands. Cold water is very very less. I could not able to do my work in hotel due to WiFi was not working then I have to leave early. PLEASE FIX WIFI AND WATER ISSUES THESE ARE NOW BASIC AMENITIES.

would stay there again

The overall appearance of the hotel and part of the room was disappointing. The bathroom was in poor condition and not very clean (the shower). The light in the bathroom made a horrific noise. Ice machine in the hall was not functioning. The smoke detector in the room looked like it might not be connected. We have always been very happy with Holiday Inn but this did not feel like a Holiday Inn.

It was very pleasant

Great place

the staff is always great the hotel is still undergoing renovations

When we checked in the toilet would not flush they didn't fix it until the next day there was blood stains on comforter housekeeping never came and cleaned it made beds ,they were remodeling and paint fumes were awful.We stayed there due to I had surgery at 5 am down the street I was up all night with neighbors fight and a women screaming on and off for hours

There were roaches in our room and I hate the old 90s AC

When we entered the hotel lobby it had a very musty smell. The clerk at the desk reeked of cigarette smoke because he was out smoking on the walk where the handicap parking spaces are. We got up to the room fine but there were spots on the comforter meaning they eitherndid not get them clean or they had not been changed. When we got in thenrestroom there wasnonly 1/2 a roll of toiletnpaper. The drain on the bathtub was diety lookingnlike it had not been cleaned and I knkw they turn the a/c units off during the day but here in Texas you need to have them setnon something, even 78 or 76 so you can be half way comfortable instead of sweating waiting for thenroom to cool off. The breakfast was bread (to toast, bagels, muffins, yogurt, powdered eggs, bacon, sausage, yogurts and juices. They had already taken the pancakes or waffle stands taken out of the breakfast area and they were tonserve until 9:30 !,# we wentndown around 8:45.

There’s no lights in the parking lot. Tv don’t work . Not like pics

I went to the pool and there were children blowing snot in it. The uncle was cheering it on and saying how stringy and long it was. I did not get in.
The tub filled up with water and took forever to drain. Ankle deep water during my shower.
The linens on the bed had tears in them and there was writing on the wall outside of our room in permanent marker. The elevators had missing number on the buttons and the breakfast was mediocre.