Candlewood Suites Richmond North-Glen Allen by IHG

Hotels
•
Candlewood Suites
6.9 (369 reviews)
10609 Telegraph Road , Richmond , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty environment
Poor customer service

Categories

Cleanliness
4.93
Many reviews mention cleanliness issues, including dirty rooms, dust, and infestations.
Service
8.4
Mixed reviews on service, with some mentioning friendly staff but numerous complaints about customer service.
Location
8.94
Location received positive comments; convenient and accessible.
Room Quality
6.89
Room quality has mixed sentiments with a few positives, but notable complaints about condition and cleanliness.
Amenities
6.42
Amenities were mentioned positively in a few reviews, but overall satisfaction is low due to missing items.
Value for Money
5.88
Multiple reviews indicate that the hotel does not provide good value, mainly due to cleanliness and maintenance issues.
Food and Beverage
5.93
Lack of food and beverage options was noted with no free breakfast available.
Overall Experience
7.8
Overall, the experience was marred by several complaints but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:25

Property Description

Fully Equipped Kitchen and BBQ Facilities
The Glen Allen Candlewood Suites offers rooms with a fully equipped kitchen and dishwasher, perfect for guests looking for a home-away-from-home experience. Additionally, guests can enjoy picnic-style meals using the BBQ facilities located beneath the outdoor pavilion.

Convenient Amenities and Services
Enjoy cable TV, plush seating, a work desk, and ironing facilities in the cozy rooms at Candlewood Suites Richmond North-GlenAllen. The Candlewood Cupboard provides a variety of drinks and snacks throughout the day, ensuring a comfortable stay for all guests.

On-Site Fitness Center and Business Services
Stay active at the on-site fitness center or take advantage of the laundry facilities during your stay. The business center offers convenient services such as a public computer, fax, and printing services, catering to both leisure and business travelers.

Book your stay at Candlewood Suites Richmond North-GlenAllen for a convenient and comfortable experience near Downtown Richmond and the airport.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.9
Based on 369 reviews
Cleanliness: 4.93
Service: 8.4
Location: 8.94
Room Quality: 6.89
Amenities: 6.42
Value for Money: 5.88
Food and Beverage: 5.93
Overall Experience: 7.8
B
Buynovsky • family_with_children • us
3
Cheap for a reason.
Pros:

Good location to venue. Plenty parking. Big room and kitchen area

Cons:

Look its cheap for a reason. Its one of those places that when built was probably pretty nice but may have changed owners many times. It just shows signs of many many years of use. Carpets are filthy in hallways and rooms. Bathroom has several coats of paint on top of each other.
Our room was very musty and they clearly knew this and sprayed some nasty cologne or spray in the room.
I'm not sensitive and had to keep the window open all night bc it was so bad and this was february.
Everything stunk when we got back home including our cloths, hair even our suitcase stunk. Had to leave it outside.
It was freezing rain when we got checked in and the parking lot and main entrance sidewalk just pure ice.
When we left the next day still sheet of ice and zero salt.
Had two beds both with no top sheet just comforter.
Went to the front desk asking for sheets.
They said oh we dont do sheets just a comforter.
Based on everything I experienced low chance they wash every comforter between bookings.

2026-02-10 • via Nuitee
I
Ian • couple • us
9
2026-02-09 • via Nuitee
D
Daniel • couple • ng
8
2026-01-25 • via Nuitee
G
Gladys • couple • us
10
2026-01-21 • via Nuitee
K
Karen • couple • us
10
2026-01-19 • via Nuitee
V
Vanessa • solo_traveller • us
10
I will definitely come back to this hotel
Pros:

I am impressed with everything they have offered. I feel safer, secure and clean area

Cons:

None

2026-01-19 • via Nuitee
M
Markham • family_with_children • us
8
2026-01-19 • via Nuitee
S
Stephen • extended_group • us
8
Comfortable, good value, convenient location
Pros:

Staff was very helpful

Cons:

Common areas could’ve been a tad cleaner but overall no complaints

2026-01-19 • via Nuitee
B
Brenda • solo_traveller • us
5
Cons:

Towles we're stained with looks to be poo

2026-01-19 • via Nuitee
A
Aaron • solo_traveller • us
3
Spend your money elsewhere
Pros:

The bed was pretty comfortable, and the room's kitchen was pretty well stocked with dishes and such. WiFi also seemed fairly good and reliable, though I didn't get the chance to use it much.

Cons:

The overall feel of the hotel was "nobody cares about this place, and they haven't for a long time." I arrived well after midnight but the front doors of the hotel were standing wide open with nobody at the front desk. I had to use the lobby phone to call the front desk, and only after the phone rang several times did somebody emerge from a back room to check me in.

When I got to my room its walls had obvious scuffs, dents, and dings all over the place, the bathtub's floor was very stained, the faucets were loose and wobbly, and the overall feel of it suggested nobody had considered doing anything but cursory bits of maintenance or cleaning for quite awhile.

It should also be stated (though there's nothing that the hotel can really do about this) that noise from I-95 is LOUD within the building. Even in the middle of the night the road noise from passing cars and trucks was constant. So, if you need a quieter environment to sleep then that's probably going to be a huge deal breaker.

2026-01-19 • via Nuitee
T
Thomas • couple • us
3
I will not choose this IHG hotel again.
Cons:

No running water in the kitchen sink.
Infested with roaches,was given a different room on higher floor that room had stained sheets.

2026-01-19 • via Nuitee
A
Alan • couple • us
10
Cons:

People did not pick up after their dog. Thanks for allowing dogs! Someone needs to clean it up now, it’s difficult to walk at night in the dog area. Thanks

2026-01-15 • via Nuitee
S
Simon • couple • us
9
2026-01-15 • via Nuitee
D
Danielle • couple • us
1
I will never book here again.
Pros:

Nothing

Cons:

Infested
Rude customer service
Did not want to process refund

2025-12-28 • via Nuitee
T
Tysheanna • couple • us
1
DONT BOOK HERE!
Pros:

nothing!

Cons:

It had roaches in the bathroom , room was dusty , hallways were filled with trash, elevator had this musty smell, dogs everywhere, just not a place I wouldn’t book again!

2025-12-22 • via Nuitee
T
tina • family_with_children • us
10
Pros:

The front desk clerk went beyond the call of duty to help assist me excellent customer service

2025-12-18 • via Nuitee
C
Chris • family_with_children • us
9
2025-12-13 • via Nuitee
D
Darrell • family_with_children • us
10
2025-12-10 • via Nuitee
A
Alston • family_with_children • us
10
Pros:

The room was excellent! Great space, the amenities definitely was a plus! The commute area was perfect

Cons:

No complaints

2025-12-09 • via Nuitee
V
Vanessa • couple • gb
8
2025-12-05 • via Nuitee