Candlewood Suites Richmond North-Glen Allen by IHG

Hotels
•
Candlewood Suites
6.8 (282 reviews)
10609 Telegraph Road , Glen Allen , US
+1 804-262-2240

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location, close to restaurants and grocery store
Dog friendly
Rooms described as clean by several guests
Mini kitchen / kitchenette with provided pots, pans and utensils
Free laundry
Fitness center with decent weights
Snack shop on site
Spacious rooms and good water pressure/temperature (reported)
Cons:
Frequent complaints about poor or rude service and slow responses
Double charging / unresolved billing issues
Dirty rooms and smells reported by some guests
Noisy room issues (AC, fridge/fridge clicks) preventing sleep
Broken or non-working appliances (stove burners, ice maker)
Elevator problems (stuck or out of service)
Wrong room/bed assignments and lack of alternatives
No hot water, leaks, lack of towels and other maintenance issues

Categories

Cleanliness
6.2
Mixed reports — several guests praised rooms as clean, but multiple strong complaints about dirty rooms, smells (bug spray), wet floors and leaks lowered this score.
Service
5
Predominantly negative: repeated reports of slow or unhelpful front desk, rude staff, unresolved billing (double charge) and maintenance no-shows.
Location
9
Consistently positive: many guests said the location was ideal — close to restaurants, grocery store and local points of interest; also noted as convenient for activities.
Room Quality
5.8
Mixed to below average: some guests liked room design and spaciousness, but several reported uncomfortable beds, noisy AC/fridge, broken appliances, wrong bed types and HVAC issues.
Amenities
9
Generally strong: free laundry, a well-equipped fitness center, a snack shop and kitchenette provisions were praised, though some guests experienced broken appliances or ice maker failures.
Value for Money
5.8
Below target: issues with billing (double charge), unresolved refunds, and service failures reduced perceived value despite some useful amenities.
Food and Beverage
6.8
Neutral: limited mentions — a small snack shop and kitchenette options were available; no consistent positive or negative trend in dining reported.
Overall Experience
6.8
Mixed overall: location and amenities often praised but offset by frequent service failures, room/appliance problems, noise and occasional cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Fully Equipped Kitchen and BBQ Facilities
The Glen Allen Candlewood Suites offers rooms with a fully equipped kitchen and dishwasher, perfect for guests looking for a home-away-from-home experience. Additionally, guests can enjoy picnic-style meals using the BBQ facilities located beneath the outdoor pavilion.

Convenient Amenities and Services
Enjoy cable TV, plush seating, a work desk, and ironing facilities in the cozy rooms at Candlewood Suites Richmond North-GlenAllen. The Candlewood Cupboard provides a variety of drinks and snacks throughout the day, ensuring a comfortable stay for all guests.

On-Site Fitness Center and Business Services
Stay active at the on-site fitness center or take advantage of the laundry facilities during your stay. The business center offers convenient services such as a public computer, fax, and printing services, catering to both leisure and business travelers.

Book your stay at Candlewood Suites Richmond North-GlenAllen for a convenient and comfortable experience near Downtown Richmond and the airport.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Guest Reviews

6.8
Based on 282 reviews
Cleanliness: 6.2
Service: 5
Location: 9
Room Quality: 5.8
Amenities: 9
Value for Money: 5.8
Food and Beverage: 6.8
Overall Experience: 6.8
S
Suresh • solo_traveller • in
7
2026-10-22 • via Nuitee
C
Cecil • family_with_children • us
10
2026-10-19 • via Nuitee
K
Komi • solo_traveller • us
8
Besides the customer service there's nothing to talk about
Pros:

I like the design of the room and the bed.
Everything looks clean

Cons:

The staff were poor I've asked how to use the microwave and no one to help us

2026-08-23 • via Nuitee
N
Nico • solo_traveller • ar
8
2026-08-13 • via Nuitee
T
Taylor • solo_traveller • us
9
Definitely a good pick.
Pros:

Room was super clean. Bathroom was super clean. The fitness center actually had dumbbells up to 50s and the laundry was free to use!! They had a little snack shop with drinks snacks and food. Very close to a lot of restaurants and a grocery store. Water pressure is amazing and water temp gets super hot too.

Cons:

Honestly the only thing that could have been a bit better was one of the elevators was down but it wasn’t a huge deal. Didn’t ever have to wait too long.

2026-08-10 • via Nuitee
T
Todd • solo_traveller • us
5
Very noisy in room
Pros:

It was nice that we could bring our dog

Cons:

The bed was very hot and not very comfortable. The air conditioning was too loud but then when we turned it down the fridge made a clicking noise from the freezer and allowed fan noise from the fridge. We basically couldn't sleep because of all the noise.

2026-08-10 • via Nuitee
S
srikar • family_with_children • us
9
2026-08-05 • via Nuitee
D
Dajour • couple • us
1
2026-08-04 • via Nuitee
T
Tyree • couple • us
1
2026-07-23 • via Nuitee
B
Barry • extended_group • us
1
Cons:

I was double charged thru Booking.com and still don't have it resolved

2026-07-21 • via Nuitee
B
Brent • couple • us
5
2026-07-20 • via Nuitee
D
Derrick • solo_traveller • us
1
Cons:

Dirty rooms.and.stuck on elevator

2026-07-19 • via Nuitee
D
Daniya • couple • us
10
Pros:

location was good for me, it was close to my activities for the weekend! it did come with a mini kitchen and they also provided pots/pans and plates/cups and silverware if you wanted to cook! room was spacious and clean to my liking

Cons:

n/a

2026-07-13 • via Nuitee
M
Mia • couple • us
10
2026-07-01 • via Nuitee
A
Anita • solo_traveller • us
1
Never Again!
Pros:

The location

Cons:

They gave my double bed room away and I had to sleep on the couch. No air in the bedroom. One remote for 2 TVs.

2026-06-29 • via Nuitee
E
Eric • couple • us
1
I will take to social media if this is not corrected soon. Bad press
Cons:

I waited in the lobby at the desk for 20 minutes before being helped. The lady working was on her personal cell on a phone call. The door handle didn’t work correctly, forcing me to lift up and not down to enter which in my mind is a safety issue. There was one towel to dry off with. The floor next to the bed was sopping wet, like there was a leak or something. There was no hot water for the shower. Only 3 channels on the tv worked. I booked and paid for a king bed. The room a received was a double queen. I was not given an explanation for this. I could not be offered another room because none were left. I have no idea if I’ve been refunded. I left out of frustration 90 minutes after checking in. UNACCEPTABLE

2026-06-19 • via Nuitee
A
Alvarado • solo_traveller • us
10
2026-06-15 • via Nuitee
P
Polly • solo_traveller • us
9
Pros:

Location dog friendly

2026-06-02 • via Nuitee
D
Dione • couple • us
1
2026-06-01 • via Nuitee
T
Tawanda • solo_traveller • us
2
Cons:

None of my appliances worked and the hotel staff could careless.. I got the room for the stove.. Both burns were broke. The ice maker in the fridge was broke & staff told us because we got the room with the kitchenette they couldn't give us ice but would send maintenance who never came.

2026-05-29 • via Nuitee