Candlewood Suites Richmond North-Glen Allen by IHG

Hotels
•
Candlewood Suites
6.9 (389 reviews)
10609 Telegraph Road , Richmond , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty environment
Poor customer service

Categories

Cleanliness
4.93
Many reviews mention cleanliness issues, including dirty rooms, dust, and infestations.
Service
8.4
Mixed reviews on service, with some mentioning friendly staff but numerous complaints about customer service.
Location
8.94
Location received positive comments; convenient and accessible.
Room Quality
6.89
Room quality has mixed sentiments with a few positives, but notable complaints about condition and cleanliness.
Amenities
6.42
Amenities were mentioned positively in a few reviews, but overall satisfaction is low due to missing items.
Value for Money
5.88
Multiple reviews indicate that the hotel does not provide good value, mainly due to cleanliness and maintenance issues.
Food and Beverage
5.93
Lack of food and beverage options was noted with no free breakfast available.
Overall Experience
7.8
Overall, the experience was marred by several complaints but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:25

Property Description

Fully Equipped Kitchen and BBQ Facilities
The Glen Allen Candlewood Suites offers rooms with a fully equipped kitchen and dishwasher, perfect for guests looking for a home-away-from-home experience. Additionally, guests can enjoy picnic-style meals using the BBQ facilities located beneath the outdoor pavilion.

Convenient Amenities and Services
Enjoy cable TV, plush seating, a work desk, and ironing facilities in the cozy rooms at Candlewood Suites Richmond North-GlenAllen. The Candlewood Cupboard provides a variety of drinks and snacks throughout the day, ensuring a comfortable stay for all guests.

On-Site Fitness Center and Business Services
Stay active at the on-site fitness center or take advantage of the laundry facilities during your stay. The business center offers convenient services such as a public computer, fax, and printing services, catering to both leisure and business travelers.

Book your stay at Candlewood Suites Richmond North-GlenAllen for a convenient and comfortable experience near Downtown Richmond and the airport.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.9
Based on 389 reviews
Cleanliness: 4.93
Service: 8.4
Location: 8.94
Room Quality: 6.89
Amenities: 6.42
Value for Money: 5.88
Food and Beverage: 5.93
Overall Experience: 7.8
S
Sheniqua • couple • us
5
2026-04-27 • via Nuitee
T
Tonyasia • couple • us
5
2026-04-27 • via Nuitee
A
Andrea • family_with_children • us
7
Good for what we needed.
Pros:

Price was great and staff were nice and helpful.

Cons:

Beds were extremely low.

2026-04-27 • via Nuitee
E
Earl • solo_traveller • us
8
Pros:

Room was clean spacious and comfortable.

Cons:

No body wash in the dispenser had to ask several times before someone supplied me with some. The keycard to the room kept losing the ability to open the door and had to request them to reset it a few time, was told not to put in in my wallet with another cards or it would happen again. Then I wonder 🤔 what's the point of a card if you can't carry it in your wallet so it doesn't get lost.

2026-04-20 • via Nuitee
K
Kevin • family_with_children • us
4
We didn’t stay we had to go to another hotel and receive a refund
Pros:

Only like the location it was in

Cons:

There was a lot of smoking weed going on by other people who are staying there it smelled like moisture, and when we went in to our room, there was mold in the bathroom, and the bed sheets were torn, which also looked like some spotting of bedbugs.

2026-04-20 • via Nuitee
D
Dean • solo_traveller • us
9
Pros:

how clean and nice staff

Cons:

the bed was to hard for me

2026-04-12 • via Nuitee
P
Polly • solo_traveller • us
9
Pros:

Pleasant employee's, nice location

Cons:

Maids did not speak English but still were polite

2026-04-10 • via Nuitee
B
Brionna • family_with_children • us
3
2026-04-06 • via Nuitee
J
Jose Luis • couple • us
10
Pros:

Exelente todo muy limpio y confortable

2026-04-05 • via Nuitee
R
rebeca • family_with_children • us
9
2026-04-02 • via Nuitee
S
Steven • couple • us
7
2026-03-31 • via Nuitee
S
Santos • family_with_children • us
8
Pros:

It was close to venue for basketball tournament.

Cons:

Price was a little high.

2026-03-30 • via Nuitee
S
Steven • couple • us
8
2026-03-29 • via Nuitee
D
Darrell • family_with_children • us
10
2026-03-18 • via Nuitee
D
Drake • couple • us
8
2026-03-17 • via Nuitee
M
Morgan • family_with_children • us
8
2026-03-15 • via Nuitee
H
Howland • family_with_children • us
4
Pros:

The room

Cons:

The parking lot was a frozen mess and absolutely treacherous to navigate. We're lucky we didn't fall and hurt ourselves.

There was a fire alarm and we had to leave our room after a very long tiring day of travel.

There was no breakfast at this location and we didn't see that specified when booking.

2026-03-04 • via Nuitee
B
Buynovsky • family_with_children • us
3
Cheap for a reason.
Pros:

Good location to venue. Plenty parking. Big room and kitchen area

Cons:

Look its cheap for a reason. Its one of those places that when built was probably pretty nice but may have changed owners many times. It just shows signs of many many years of use. Carpets are filthy in hallways and rooms. Bathroom has several coats of paint on top of each other.
Our room was very musty and they clearly knew this and sprayed some nasty cologne or spray in the room.
I'm not sensitive and had to keep the window open all night bc it was so bad and this was february.
Everything stunk when we got back home including our cloths, hair even our suitcase stunk. Had to leave it outside.
It was freezing rain when we got checked in and the parking lot and main entrance sidewalk just pure ice.
When we left the next day still sheet of ice and zero salt.
Had two beds both with no top sheet just comforter.
Went to the front desk asking for sheets.
They said oh we dont do sheets just a comforter.
Based on everything I experienced low chance they wash every comforter between bookings.

2026-02-10 • via Nuitee
I
Ian • couple • us
9
2026-02-09 • via Nuitee
D
Daniel • couple • ng
8
2026-01-25 • via Nuitee