Holiday Inn Express Surprise by IHG

Hotels
•
Holiday Inn Express
9.2 (692 reviews)
16540 North Bullard Avenue , Surprise , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean environment
Good breakfast options
Friendly staff
Comfortable rooms
Cons:
Noise from other rooms
Bed bug incident
Cleaning staff oversight

Categories

Cleanliness
8.45
Several reviews praised the cleanliness, although a bed bug report and issues with room cleaning were noted.
Service
9.95
Numerous reviews highlighted exceptional service from staff across various departments.
Location
9.45
The location was frequently appreciated, although some found it slightly out of the way.
Room Quality
8.95
Rooms varied in comfort; some had issues but many found rooms clean and comfortable.
Amenities
8.95
Amenities such as the pool were enjoyed, though some wished for more fruit options.
Value for Money
8.95
Generally a good value based on breakfast and overall experience.
Food and Beverage
9.45
Breakfast received high praise for variety and quality, though a few wished for more options.
Overall Experience
9.45
Overall positive sentiment with minor complaints overshadowed by praise for service and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:42

Property Description

Prime Location near Surprise Stadium

Located opposite Surprise Stadium, the spring training home of the Kansas City Royals and Texas Rangers, the Holiday Inn Express Surprise offers a convenient stay for sports enthusiasts.

Relaxing Amenities

Guests can unwind in the outdoor pool and hot tub, stay connected with free Wi-Fi, and start their day right with a complimentary hot breakfast bar. The modern rooms are equipped with a flat-screen TV, refrigerator, coffee machine, and work desk for added comfort.

Convenient Facilities

The hotel boasts a 24-hour fitness centre for guests to stay active and a business centre for any work needs. Additionally, golf lovers can enjoy easy access to multiple golf courses, including the nearby Hillcrest Golf Club.

Book your stay at Surprise Holiday Inn Express for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 692 reviews
Cleanliness: 8.45
Service: 9.95
Location: 9.45
Room Quality: 8.95
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 9.45
Overall Experience: 9.45
L
Lindsey • solo_traveller • us
10
Pros:

Staff was amazing and room was clean

2026-07-03 • via Nuitee
S
Samantha • family_with_children • co
10
Was a great experience
Pros:

It was a great experience

Cons:

Double bed s and breakfast

2026-07-03 • via Nuitee
C
cynthia • solo_traveller • us
9
2026-06-30 • via Nuitee
J
James • solo_traveller • us
10
Pros:

It was quiet

Cons:

No improvement needed

2026-06-27 • via Nuitee
R
Ruth • couple • us
10
Great hotel!
Pros:

Area and convenience!

Cons:

N/a

2026-06-27 • via Nuitee
T
Tania • solo_traveller • us
9
I love Holiday Inn Pillows More Than Anything
Pros:

The pillows, the sheets, and the firmness of the bed are the best thing in the world to me. The are perfection!

Cons:

The breakfast is consistent at each property. I've stayed in NM, AZ, CA, TN. I prefer Holiday Inn Express over others. The meals are blah. Which is fine. But surprise me and do something just a little extra. I spit the scrambled eggs out cuz they were gross and the potatoes were like styrofoam.

2026-06-26 • via Nuitee
E
Elliot • solo_traveller • us
9
2026-06-16 • via Nuitee
G
Gaidos • couple • us
9
Great hotel, very clean and nice pool.
Pros:

I thought the breakfast selection was great. All of the food was fresh.

2026-06-07 • via Nuitee
D
Denise • solo_traveller • us
10
Pros:

The staff was incredible!! Breakfast was very good. Pool was clean and very refreshing.

2026-06-06 • via Nuitee
M
Mary-Ann • solo_traveller • be
7
2026-06-04 • via Nuitee
S
Shelly • solo_traveller • us
9
We have stayed here before and will come back in the future
Pros:

The little workout room was an excellent alternative to going out into the heat for exercise.

Cons:

At breakfast the only fruit choices were apples and bananas all 5 days we stayed. Other breakfast items varied.

2026-05-24 • via Nuitee
E
Edward • solo_traveller • us
9
2026-05-23 • via Nuitee
C
Carmen • family_with_children • us
9
2026-05-21 • via Nuitee
A
Alex • solo_traveller • us
8
Pros:

Everything was great. We like our rooms pretty chilled at night. The system couldn't support that.

Our stay was very nice.

2026-05-15 • via Nuitee
M
Matthew • couple • us
10
My bed was Comfortable and the stay was nice.
Pros:

Everything is clean and in good order.

Cons:

That I only booked 2 days. I ahould have booked a week.

2026-04-30 • via Nuitee
T
Tasha • solo_traveller • us
10
Pros:

Very close to the baseball field

2026-04-30 • via Nuitee
K
Katherine • couple • us
10
Pros:

Breakfast sucked but the staff were so nice

2026-04-28 • via Nuitee
M
Mary Lynn • couple • us
10
2026-04-24 • via Nuitee
• couple • us
10
2026-04-19 • via Nuitee
K
Kris • couple • us
9
We always stay at this hotel when we are in Surprise. It is clean, comfortable, with friendly staff!
2026-04-16 • via Nuitee