Holiday Inn Express Surprise by IHG

Hotels
•
Holiday Inn Express
9.2 (667 reviews)
16540 North Bullard Avenue , Surprise , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Clean environment
Good breakfast options
Friendly staff
Comfortable rooms
Cons:
Noise from other rooms
Bed bug incident
Cleaning staff oversight

Categories

Cleanliness
8.45
Several reviews praised the cleanliness, although a bed bug report and issues with room cleaning were noted.
Service
9.95
Numerous reviews highlighted exceptional service from staff across various departments.
Location
9.45
The location was frequently appreciated, although some found it slightly out of the way.
Room Quality
8.95
Rooms varied in comfort; some had issues but many found rooms clean and comfortable.
Amenities
8.95
Amenities such as the pool were enjoyed, though some wished for more fruit options.
Value for Money
8.95
Generally a good value based on breakfast and overall experience.
Food and Beverage
9.45
Breakfast received high praise for variety and quality, though a few wished for more options.
Overall Experience
9.45
Overall positive sentiment with minor complaints overshadowed by praise for service and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:42

Property Description

Prime Location near Surprise Stadium

Located opposite Surprise Stadium, the spring training home of the Kansas City Royals and Texas Rangers, the Holiday Inn Express Surprise offers a convenient stay for sports enthusiasts.

Relaxing Amenities

Guests can unwind in the outdoor pool and hot tub, stay connected with free Wi-Fi, and start their day right with a complimentary hot breakfast bar. The modern rooms are equipped with a flat-screen TV, refrigerator, coffee machine, and work desk for added comfort.

Convenient Facilities

The hotel boasts a 24-hour fitness centre for guests to stay active and a business centre for any work needs. Additionally, golf lovers can enjoy easy access to multiple golf courses, including the nearby Hillcrest Golf Club.

Book your stay at Surprise Holiday Inn Express for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 667 reviews
Cleanliness: 8.45
Service: 9.95
Location: 9.45
Room Quality: 8.95
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 9.45
Overall Experience: 9.45
R
Rizwan • family_with_children • us
8
2026-03-10 • via Nuitee
H
Henry • couple • us
9
2026-03-10 • via Nuitee
J
Julie • couple • us
10
We thoroughly enjoyed our stay. In fact, we stayed longer than first planned.
Pros:

Loved the breakfast. Lots of great options.
The staff was extremely friendly and helpful.

2026-03-05 • via Nuitee
L
Linda • solo_traveller • us
10
The hotel is new, clean, quiet, and serves a really nice breakfast.
Pros:

New, clean, safe, and near where I wanted to be.

Cons:

Nothing

2026-02-26 • via Nuitee
M
Mary-Ann • couple • be
8
2026-02-23 • via Nuitee
K
Kim • couple • us
10
Would stay again!
Pros:

Vince at check-in did an amazing job! Very fast, friendly and helpful!
Loved room 101 great spot for my handicap husband.
Breakfast was great, love the fresh coffee!

2026-02-13 • via Nuitee
B
Boomer • couple • ca
8
2026-02-11 • via Nuitee
P
Paul • extended_group • us
10
2026-02-09 • via Nuitee
J
Jackie • solo_traveller • us
9
Lovely clean room, wonderful breakfast! Staff friendly.
2026-01-29 • via Nuitee
T
Traci • couple • us
10
Quick trip from Texas, perfect location
Pros:

Very clean and comfortable, great breakfast and breakfast staff were very pleasant.

Cons:

nothing

2026-01-26 • via Nuitee
E
Evan • couple • us
8
Pros:

Comfortable beds. Clean, well kept property and rooms. Great breakfast and friendly staff.

Cons:

Water pressure in the shower was weak.

2026-01-23 • via Nuitee
R
Reyes • family_with_children • us
10
Friendly, clean and safe.
Cons:

Television did not have an option for Netflix or another app were you can sign in amd enjoy. I have been to several hotels who offer both regular Television programs and the apps. Other than that everything was perfect

2026-01-21 • via Nuitee
G
George • couple • us
10
2026-01-20 • via Nuitee
R
Randolph • family_with_children • us
6
2026-01-20 • via Nuitee
L
Libby • couple • us
10
2026-01-19 • via Nuitee
T
Thomas • couple • us
9
2026-01-19 • via Nuitee
N
Nicole • extended_group • us
10
2026-01-19 • via Nuitee
M
Michael • solo_traveller • us
10
Awesome!
Pros:

Best breakfast i have had a hotel in a longbtime.

Cons:

Very clean.

2026-01-19 • via Nuitee
A
Arline • couple • us
10
It was great.
2026-01-19 • via Nuitee
R
Roxanne • couple • us
9
Excellent
Pros:

Breakfast was exceptionally delicious. The coffee had great depth of richness.

Cons:

Air conditioning in king room was great

2026-01-19 • via Nuitee