Holiday Inn Express Hotel & Suites Dothan North by IHG

Desk clerk was pleasant

I would not stay at this Holiday Inn again. The room was not very clean—the floor was sticky, and the carpet looked dirty upon arrival. The breakfast was also disappointing, with very limited quality and selection.

The most frustrating part of our stay was the morning of checkout. Checkout is clearly listed as 12:00 p.m., yet at 9:00 a.m. a staff member began banging on our door. I told her we would be checking out before noon, and she responded, “What do you mean by a couple of hours?” in a rude tone before walking away. It was a very strange and unprofessional interaction that made us feel rushed out despite still having three hours before checkout.

If you’re traveling with children, I would recommend staying elsewhere. Between the cleanliness issues, poor breakfast, and the way we were treated by staff, this was not a pleasant experience.

Did not eat breakfast wasn’t opened when we left at 6:45

Beds were comfortable. Breakfast was great!

Great breakfast. Loved the walk-in shower, but the rainhead shower? Need a hand-held option.

It was clean and friendly.

Check in took a long time because “We have a new system and it’s hard to figure out.” Elevator wasn’t working properly and had a loud clunking noise. Bathroom mirror light didn’t work. Lampshade on light next to bed was missing. Just a bare lightbulb. Dog hair on the carpet. No in room coffee maker. Air conditioner sounded like a 18 wheeler and there were loud people inside and outside all night long. Unacceptable for a Holiday Inn Express.

Broken light in bathroom, no tv in front of the sofa, big hole in sofa, no coffee maker in the room! When I inquired at the front desk about a tv in the living room he simply stated our rooms only have one tv. Kind of defeats the purpose of a suite, wanting to watch tv while sitting on the sofa.
I inquired about a coffee maker and was told management did away with those in the rooms because they have the brewer machines in the lobby. Well then management needs to update their website and the pictures of their rooms that clearly show a coffee maker in the room!
I also said that the light on my mirror was falling apart and half didn’t work. I received an I am sorry sir

Perhaps two stars is too good of a rating. Definitely not worth the price of a suite at all. Go elsewhere

Awesome breakfast!

We stay at Holiday Inn Express often. We actually stayed at this hotel 2 years ago. This time, 2/27/1026, was a disappointment. After arriving in the room, we noticed a dirty washcloth in the tub. In addition, there were no clean washcloths in the bathroom. I went to the front desk to report the issues and was given two clean washcloths. No apology for the oversight or for the dirty washcloths. Later in the evening when I started to get in the shower there was no hot water! It was lukewarm at best but not warm enough to shower. Same issue with the lack of hot water, so no shower on this stay. Unacceptable in my opinion.

I would have given higher but unable to call them directly. I lost an ear ring at front door area. I tried 6 times calling- chatted with ING and was told I’d receive call back but as of two days later no call back! I would like a contact direct to hotel. I prob won’t stay at this location when passing thru again due to no return call and no ability to contact hotel directly. I call number and get hung up every time when I select front desk option.
The bed slept great, and nice pillows.
The breakfast has good biscuits and gravy; however, my complaint in this is NO ONE eats or likes COLD MUFFINS. Please stop serving muffins COLD!
Otherwise I would give them higher rating but there should be a person to answer phone at some point. Not a person in another country.

Nothing