Holiday Inn Express Hotel and Suites Valparaiso by IHG

Hotels
Holiday Inn Express
8 (296 reviews)
1251 Silhavy Road South , Valparaiso , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Good location
Excellent breakfast
Cons:
Hard bed
Issues with hot water
Noise from doors

Categories

Cleanliness
7.89
Mentioned as very clean, but inconsistent service due to issues at check in.
Service
8.36
Friendly staff mentioned in multiple reviews, but issues with check-in process.
Location
8.9
Good location noted multiple times as a pro.
Room Quality
7.35
Comments on hard bed and inconsistency with pillows.
Amenities
8.38
Excellent breakfast and useful room amenities noted, but furniture needs updating.
Value for Money
7.34
Comments on high rate for value, leading to lower satisfaction.
Food and Beverage
7.89
Breakfast was good with good choices, but some offerings were okay.
Overall Experience
7.86
Mixed reviews overall but some positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:35

Property Description

Indulge in Comfort and Convenience

Relaxation at Your Fingertips
Featuring an indoor heated pool and a 24-hour fitness center, unwind and rejuvenate during your stay at our hotel. Whether it's a refreshing swim or a workout session, we have you covered.

Home Away From Home
Our rooms are thoughtfully designed with your comfort in mind, offering amenities such as a 32-inch flat-screen cable TV, free Wi-Fi, coffee-making facilities, and a desk. Upgrade to our spacious suites for added luxuries like a sofa bed, microwave, and fridge.

Start Your Day Right
Begin your day with a delicious hot breakfast, complete with mouthwatering cinnamon rolls. For other meals, feel free to utilize our barbecue facilities for a delightful dining experience.

Book your stay at Holiday Inn Express Hotel and Suites Valparaiso now to experience all this and more!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 296 reviews
Cleanliness: 7.89
Service: 8.36
Location: 8.9
Room Quality: 7.35
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 7.89
Overall Experience: 7.86
S
STEVEN couple us
8
It all worked out well for us
Pros:

Place was clean, staff was pleasant and helpful, breakfast was very good

2026-05-03 via Nuitee
C
Cody family_with_children us
5
Fine.
Pros:

Room was comfortable.

Cons:

Women at the front counter was extremely rude. I put in a complaint and never heard from the property itself.

2026-05-01 via Nuitee
R
Rebecca solo_traveller us
10
Pros:

Very nice room.

2026-04-21 via Nuitee
N
Natalie solo_traveller us
10
Pros:

The lady at the front desk was very informative and sweet.

Cons:

The pool was closed when we arrived Friday, and it got shut down early Saturday due to unsupervised children. We are both over 21, but they said the pool was closed and we did not get to enjoy it.

2026-04-18 via Nuitee
A
Amanda family_with_children us
5
2026-04-06 via Nuitee
M
Mario couple us
10
100%recomendable
Pros:

Todo

Cons:

Nada

2026-03-27 via Nuitee
S
Samantha family_with_children us
10
Had a great stay. The place was nice & clean.
Pros:

Everyone was very friendly checking in

Cons:

Nothing

2026-03-17 via Nuitee
G
Gary solo_traveller us
8
Pros:

Breakfast clean

Cons:

Bed

2026-03-16 via Nuitee
J
John couple us
10
2026-03-03 via Nuitee
G
Greg couple us
1
Disappointed
Pros:

Nothing

Cons:

Everything was awful

2026-02-25 via Nuitee
N
Nancy solo_traveller us
10
Excellent. Above and beyond expectations
Pros:

Every aspects of my stay was wonderful. The room was clean and the bed was comfortable. Loved the shampoo/conditioner and soap dispensers in the shower. The breakfast buffet had a lot of choices including healthy ones and I loved the coffee machine available 24/7. Loved having the fridge and microwave in the room. Staff were friendly. Great location- close to VU campus. It was a lovely experience. Very luxurious. Thank you!

Cons:

The rate was a little higher than I wanted to pay when I booked. But I was willing to pay it.

2026-01-20 via Nuitee
D
Dorothy family_with_children us
10
Great stay!
Pros:

I am a stickler for a comfy bed and good pillows. I give the bed a 9/10 . The room was very clean and it was a great stay. The staff was helpful and always there when needed! Will definitely use this Hotel again!!!

Cons:

I didn't like the pillows. I like a large dense pillow but the ones on the beds were a bit flat and not enough to them.

2026-01-20 via Nuitee
D
Daniel family_with_children us
10
It was a nice overnight stay and the staff was nice.
Pros:

I only made it around the first floor. Everything was clean and easy to navigate.

Cons:

The only thing I can say is the side exit doors closed really loud.

2026-01-19 via Nuitee
K
Kelly couple us
4
Comfortable rooms with bad managers.
Pros:

Our room was spacious, the bed was comfortable, the sheets/comforter were soft, clean lobby and dining area, spacious parking lot

Cons:

The staff was extremely unprofessional in my opinion - they were arguing in front of us during check-in, rolling eyes and talking negatively about people they were on the phone with, smoking cigarettes outside right next to the entrance doors, loud personal conversations I could overhear from my hotel room (as they sat outside smoking). Rhonda was particularly rude and not at all representative of a manager of a business that specializes in customer service. We were in a rush to get to a concert and one of the lower level employees made a mistake and changed dates during check-in, Rhonda was impatient and insisted on us waiting around for them correct their own mistake - adding stress to our timeline to get to the concert we traveled for.
There was one woman (the lower level employee) who WAS extremely helpful and accommodating but I cannot remember her name. If it wasn’t for her, we may have walked out of the hotel lobby.

2026-01-19 via Nuitee
T
Tad couple us
6
Pros:

Convenient location. Breakfast was good but wish coffee service wasn't from a machine. Room was clean. Temp control worked.

Cons:

Room and facility could use an update. Stains on furniture. TV channels were a little difficult to navigate.

2026-01-19 via Nuitee
E
Erin family_with_children us
6
great staff, loud hotel.
Pros:

The location was very convenient. The staff was delightful, kind and competent.

Cons:

The hotel was just not very soundproof - the door didn't go to the floor, so hallway noise was very loud, and we were stuck in a room near the lobby, so we could hear EVERYTHING. In addition, the hotel was just loud - every sound seemed to carry - the sound of people walking (respectfully, normally) in the hallway above our room, or just walking in the room above us, conversations at normal volume in the hallway or neighboring rooms, we heard it all.

2026-01-19 via Nuitee
M
Michelle family_with_children us
10
2026-01-07 via Nuitee
C
Clarence couple us
10
I enjoyed my stay. It was clean, comfortable, and friendly with breakfast included.
Pros:

The food was good. There was plenty of it. The area was nice and clean. The person attending the area was very friendly.
The entire place, including the hallways, were clean. Access to stores and restaurants was easy but not walkable

Cons:

After breakfast we went back to the room and the keys didn't work, as though they had checked us out already. Also, Housekeeping knocked on the door before 11 and said I thought y'all were checking out. That made me feel like they were rushing us out.

2026-01-06 via Nuitee
G
Gino couple us
10
2026-01-02 via Nuitee
K
Kimberly couple us
10
Pros:

Very clean

Cons:

More towels

2025-12-28 via Nuitee