Leonardo Hotel Liverpool

Hotels
•
Leonardo Hotels
8.3 (11544 reviews)
No. 31 Keel Wharf , Liverpool , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Currency exchange
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Breakfast quality

Categories

Cleanliness
7.78
There was dust under the bed, and mold was visible in the bathtub and the window. Heavy condensation after each shower indicated poor ventilation.
Service
9.05
Staff were friendly and helpful throughout our stay, but there were some negative experiences reported, especially at checkout.
Location
9.29
Fabulous location on the docks, close to restaurants, shops, and attractions.
Room Quality
7.74
Some issues reported with room facilities, including broken items, and not meeting 4-star standards.
Amenities
8.27
Bar closing early and high prices for snacks were noted, but the lobby area and food/drink selection had positive remarks.
Value for Money
8.73
Good pricing for location and quality, but some felt it was expensive considering room issues.
Food and Beverage
7.28
Breakfast had limited choices and long queues, with some items not meeting freshness expectations.
Overall Experience
8.25
Guests highlighted the enjoyable location and friendly atmosphere, despite several noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:17

Property Description

Convenient Location
Leonardo Hotel Liverpool - formerly Jurys Inn is ideally located just a 5-minute walk from the city centre, making it the perfect base for exploring all that Liverpool has to offer.

Comfortable Accommodation
The bedrooms at the hotel are designed for both relaxation and productivity, featuring amenities such as flat-screen TVs, spa toiletries, work space areas, and tea/coffee making facilities to ensure a comfortable stay for all guests.

Exceptional Services
With a 24-hour reception, dry cleaning, and laundry services, Leonardo Hotel Liverpool goes above and beyond to meet the needs of its guests, ensuring a seamless and enjoyable stay.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Leonardo Hotel Liverpool - formerly Jurys Inn now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 12 per day.

Location

Guest Reviews

8.3
Based on 11544 reviews
Cleanliness: 7.78
Service: 9.05
Location: 9.29
Room Quality: 7.74
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 7.28
Overall Experience: 8.25
J
joanne • extended_group • gb
8
Great hotel excellent staff
Pros:

Location and staff

Cons:

Room was tired , carpets in hallway threadbare in places

2026-02-15 • via Nuitee
M
Mike • couple • gb
7
2026-02-14 • via Nuitee
T
Tracey • family_with_children • ie
8
Pros:

Convenience of hotel location

Cons:

Better food options

2026-02-14 • via Nuitee
A
Andrew • family_with_children • gb
9
Pros:

Fabulous central location and rooms big and spacious.

Cons:

Nothing

2026-02-14 • via Nuitee
C
Carolina • solo_traveller • gb
10
Great location, lovely smell and comfort
Pros:

The staff were all friendly and charming. From the desk to the bar and restaurant. The hotel smelt lovely and my room, bed and pillows were all very comfortable.

2026-02-14 • via Nuitee
K
Karen • family_with_children • gb
8
Cons:

Bathroom. Needs updatig

2026-02-14 • via Nuitee
B
Becky • family_with_children • gb
6
Pros:

Location

Cons:

Bathroom was dated, shower fixtures fell off the wall and mould around the bath

2026-02-14 • via Nuitee
B
Bernt • couple • no
4
2026-02-13 • via Nuitee
X
Xinpu • solo_traveller • gb
9
2026-02-13 • via Nuitee
S
Shelly • couple • gb
1
2026-02-13 • via Nuitee
R
Richard • solo_traveller • gb
3
£100 Deposit Disappointment
Pros:

Nice view over Albert Dock.

Cons:

Leonardo Hotel forced me to pay a £100 deposit for a late booking. When I demanded the refund the following day, they said housekeeping needed to inspect the room, which was fine. However, they were not available until after 9. I needed to leave the hotel before then for a work commitment, so it was not resolved. I still don’t know why a deposit was required for a late minute booking, why I should treated differently to someone who booked a day in advance. The staff had no idea either.

2026-02-13 • via Nuitee
P
Pauline • family_with_children • gb
8
3 day city break
Pros:

Quiet comfortable clean room basic with what we needed as a base for 3 day city break.

Cons:

Only thing disappointing was our room key card didn't work each time arriving at room but replaced at reception easily.

2026-02-13 • via Nuitee
M
Mariza • family_with_children • gb
10
Pros:

My Favourite Hotel

Cons:

None so far

2026-02-13 • via Nuitee
D
David • couple • gb
7
2026-02-13 • via Nuitee
A
Aine • extended_group • ie
7
Family enjoyed location and niceness of staff.
Pros:

Location

Cons:

Price of food and alcohol… but not hotels fault … this is country wide

2026-02-12 • via Nuitee
D
Denise • couple • gb
7
Pros:

Nice rooms, bathroom was dated and had a chip on the sink

Cons:

We stayed for 2 nights, first was perfect, but the second night the guests were slamming doors and aruging most of the night! Luckily my daughter is a deep sleeper.

2026-02-12 • via Nuitee
L
Lewisjai • extended_group • gb
10
Amazing, deffo will be back.
Pros:

This is the second time I have stayed at the hotel and it never disappoints me, the rooms are beautiful and open, especially our room 552 it has the arena, the big wheel and Albert dock view from our window.

Cons:

There is nothing I would change although the main light in our room 552 didn’t work we used the Lamps and it was grand.

2026-02-12 • via Nuitee
J
Janet • solo_traveller • gb
8
Suited me perfectly prior to boarding a cruise ship.
Pros:

Ann in reception was exceptional when I needed help and a hug.
Did not eat breakfast, only had a cup of tea. But food looked fine.
Very near hop on hop off city tour bus which was excellent.
Lovely city. Ubers readily available.

Cons:

The weather!
Really no downsides. Value for money busy, clean hotel . Not 5 star but not paying 5 star.

2026-02-12 • via Nuitee
H
Handel • family_with_children • gb
10
Fabulous
Pros:

Lovely hotel and great location.
Breakfast was very good

Cons:

N/A

2026-02-11 • via Nuitee
G
Georgina • extended_group • gb
8
Excellent location
Pros:

Average could be improved

2026-02-11 • via Nuitee