Hilton Garden Inn Mobile West I-65/Airport Blvd

Hotels
Hilton Worldwide
8.4 (179 reviews)
828 W. I-65 Service Road South, Mobile, Alabama, 36609 , Mobile , US

Pets allowed

Facilities

Fitness facilities
Express check-out
Fireplace in lobby
Electric car charging station
Free WiFi
Swimming pool
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Cleanliness of public areas
Delicious breakfast options
Cons:
Unclean rooms
Dated facilities
Poor handling of disturbances

Categories

Cleanliness
6.9
Multiple reviews mention unclean areas in rooms, including hair on countertops and a dirty bathtub.
Service
9.4
Positive experiences with staff, especially Kisha and Sue, highlight exceptional service.
Location
8.9
Conveniently located near the carnival port but affected by surrounding traffic.
Room Quality
7.9
Rooms are described as dated and in need of remodeling, but generally clean.
Amenities
7.9
Fitness equipment is dated and some items are missing or broken.
Value for Money
8.4
Some guests feel the prices are high for the quality received but appreciated some offerings.
Food and Beverage
9.4
Breakfast was mentioned positively, highlighted by delicious offerings.
Overall Experience
8.4
Mixed experiences overall with some guests expressing a desire not to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 19:10

Property Description

Recreational Amenities and Dining The hotel offers an outdoor pool, a 24-hour fitness center, and American cuisine at The Garden Grill & Bar with room service available. Comfortable Accommodations Guests can expect cozy guestrooms with premium bedding, complimentary Wi-Fi, and flat-screen TVs with satellite programming. Convenient Features Enjoy complimentary wired internet access, a business center, and event space in a strategic location near attractions like University of South Alabama and Mobile Botanical Gardens. Ready to experience these exceptional amenities? Book your stay at Hilton Garden Inn Mobile West I-65/Airport Blvd today!

Important information:

  • Pool access available from 5 AM to 10 PM.
  • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MOB

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 179 reviews
Cleanliness: 6.9
Service: 9.4
Location: 8.9
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 9.4
Overall Experience: 8.4
C
C9742LXscottk Business
10
Extremely satisfied
Pros:

It is very nice coming back from work and there is such a fine reception and care. Sue as well as Raichelle and others make you feel right at home.

2026-03-30 via Tripadvisor
U
U3435WUdavidb Family
8
Overnight stay
Pros:

Everything was pretty good over all. Other than being woken up by housekeeping to see if we were gone yet, even though we had the do not disturb sign on the door and it was only 9:30 AM. Also, if you’re not going to have vending machines, make sure the market isn’t wiped out with almost nothing in it.

2026-03-29 via Tripadvisor
P
patriciaqM2741MH Family
10
Great customer service!
Pros:

The staff is friendly and professional. Definitely close to the airport, which is always convenient.

2026-03-24 via Tripadvisor
H
hollandu2023 Family
10
Peaceful & clean
Pros:

Quiet, comfortable room to lay your head. Great breakfast as yogurt, berries, and nuts. just make sure the previous person hasn't set the alarm clock! All the staff was very accommodating and professional. Easy access right off of I 65 in Mobile.

2026-03-24 via Tripadvisor
9
946sieraw Family
10
Excellent service will definitely book again
Pros:

Love ittttt will definitely book this hotel again every time I come

2026-03-16 via Tripadvisor
I
Itraveloften1234 Business
10
Excellence started at Check-In
Pros:

Taylor greeted my team with a fun, energetic, and welcoming attitude. She was friendly, cheerful, and made the whole check-in experience enjoyable.

2026-03-10 via Tripadvisor
C
Cruiser39216391970 Business Lawrenceville, Georgia
10
Check in good experience!
Pros:

The girl at the front desk was incredibly attentive and friendly, and very helpful with everything I needed.
If I owned a hotel, I would definitely hire her!
As for the hotel, the rooms are very clean and tidy, and something very important to me is that the air conditioning works very well.
A1+

2026-03-03 via Tripadvisor
S
S6693XCandrewb Business
10
Great Experience in Mobile
Pros:

My experience was really excellent, and shout out to Taylor. She was so awesome assisting with swapping my room when it had a problem with drainage.

2026-02-28 via Tripadvisor
Y
Y9844VJmarkf Solo travel
10
EXCELLENT SERVICE!!!!
Pros:

I’ve tried to write this review like 4 times but Taylor & Madisen are amazing, they always go above and beyond to Make sure I get My favorite rooms, get my wake up calls and get my extra coffees every time I check In and I’m always greeted like I’m part of the family ! They rock! Give them a raise !

2026-02-26 via Tripadvisor
D
daniellewK9490FL Solo travel
10
Last minute travel
Pros:

Stayed one night at Hilton Garden Mobile — overall a great experience. The young lady who checked me in was wonderful (I wish I remembered her name) and made the process quick and pleasant. My room was very peaceful and comfortable; the decor felt a bit dated, but it didn’t take away from a relaxing stay. Would definitely return.

2026-02-23 via Tripadvisor
G
gregghT1166CL Business
10
Pleasant stay
Pros:

Comfortable room and a nice hamburger in the restaurant from a very pleasant lady

2026-02-20 via Tripadvisor
M
michaelbJ2326SP Business
10
Clean room ,conveniently located, staff was wonderful and the food was great.
Pros:

I stay at a lot of hotels with the company I work for (lots of over night travel) so it’s always a hit or miss with hotels but this staff was AWESOME. All my interactions with 6-7 different staff were very pleasant and courteous. They had a great menu and the food was prepared perfectly ( I had the ribeye steak, cheeseburger and even the French fries were perfectly cooked (not hard and greasy) and seasoned to perfection. I will definitely be staying at the location when I’m back in Mobile AL. Definitely 5 star service:) Thank you Hilton.

2026-02-20 via Tripadvisor
A
annasI360AD Solo travel
10
Great Location, Great Stay
Pros:

Had a wonderful stay for Mardi Gras. The room was comfortable and the staff was very professional and courteous. The location was so convenient to 1-65 and a variety of restaurants

2026-02-19 via Tripadvisor
A
angierK8316DH Solo travel
10
5 Stars to F&B staff
Pros:

5 stars because of Dinner bartender on my last night and breakfast staff at check out.

2026-02-18 via Tripadvisor
E
Excursion45944458193 Solo travel
10
Nice accomodations
Pros:

Nice room. Nice staff. Very clean.

2026-02-18 via Tripadvisor
B
brianmI7984ZN Business
10
Great Mobile Alabama Stay
Pros:

Nice hotel.
Friendly staff.
Excellent Restaurant.

2026-02-17 via Tripadvisor
J
jtS7584PY Friends getaway
8
Great Service
Pros:

Great staff. Everyone was so welcoming and friendly. Elizabeth at the bar was phenomenal. Taylor at the front desk was awesome. Tamika had the food just right. Great team of folks.

2026-02-14 via Tripadvisor
Q
Quest61892039536 Business Acworth, Georgia
10
Great hotel stay
Pros:

This is always my go to Hotel when I am in town for business. The hotel is clean, great service and comfortable rooms.

2026-02-13 via Tripadvisor
J
JSmith523616 Business Atlanta, Georgia
10
Excellent stay for a weary traveler
Pros:

Great experience! I was traveling for business and checked in late. The staff was very courteous and the room was great for the price.

2026-02-10 via Tripadvisor
J
jillcA9032VK Solo travel
10
Very nice hotel with great staff
Pros:

Very nice staff at front desk and the food in the restaurant was great Room was spacious and very nice. It was a very good stay!

2026-02-06 via Tripadvisor