Holiday Inn Express Hotel & Suites McDonough by IHG

Hotels
•
Holiday Inn Express
8.6 (271 reviews)
1315 Highway 20 West , Atlanta , US
+1 678-782-1100

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spotless/very clean rooms
Friendly, attentive and helpful staff (excellent customer service)
Good breakfast and well-managed breakfast area
Comfortable beds and strong water pressure
Convenient location near restaurants and easy access from expressway
Quiet property; pool available
Cons:
Broken coffee machines reported
No gluten-free or dairy-free breakfast options
Loud air conditioner in one room
Leaking deep freezer reported
Some guests found price/area a negative
Parking availability noted as a con

Categories

Cleanliness
9.7
Multiple reviewers repeatedly described the hotel as spotless and rooms very clean; strong positive cleanliness sentiment.
Service
9.9
Numerous comments praise staff as welcoming, empathetic and attentive (named associates and complimentary late checkout cited); outstanding service.
Location
9
Praised for easy access from the expressway and proximity to restaurants, though one reviewer noted the surrounding area as a minor concern.
Room Quality
9
Rooms described as beautiful and comfortable with good water pressure and comfortable beds; one report of a loud air conditioner.
Amenities
7.5
Breakfast operations and pool present and generally positive, but issues reported with broken coffee machines and a leaking deep freezer.
Value for Money
7
Overall positive experience but a few guests called out price/area as concerns, lowering perceived value for some.
Food and Beverage
7.5
Breakfast repeatedly praised as good and well-presented, but lack of gluten-free/dairy-free options and some equipment failures were noted.
Overall Experience
9.2
Majority of reviewers report excellent stays, would return, and highlight exceptional customer service; few minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Indulge in Comfort and Convenience

Luxurious Rooms and Suites: Experience spacious accommodations with modern amenities including a 32-inch flat-screen TV, free Wi-Fi, and a wet bar with a microwave, refrigerator, and coffee maker.

Relax and Rejuvenate: Take a dip in the indoor pool or start your day with a delicious continental breakfast featuring eggs, bacon, and fresh fruit. Stay active at the well-equipped gym during your stay.

Explore the Area: Conveniently located just 9 miles from Atlanta Motor Speedway, our hotel is also close to Green Valley Lake and Alexander Park. Book now for a memorable stay at Holiday Inn Express Hotel & Suites McDonough.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Guest Reviews

8.6
Based on 271 reviews
Cleanliness: 9.7
Service: 9.9
Location: 9
Room Quality: 9
Amenities: 7.5
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 9.2
E
Elaine • couple • us
10
Excellent hotel easy to get to from the expressway.
Pros:

It was very clean and was in close proximity to restaurants.

Cons:

I have no complaints.

2026-10-20 • via Nuitee
J
Jessica • family_with_children • us
10
I’ve never stayed here before but will definitely stay here again!
Pros:

I liked the location or the property first and foremost. I also liked how clean my room was and how friendly the staff were.

Cons:

Nothing.

2026-10-12 • via Nuitee
M
Mattox • solo_traveller • us
10
Pros:

Breakfast was good. Rooms beautiful as well.

Cons:

The deep freezer was leaking, that is all.

2026-10-12 • via Nuitee
F
Francine • solo_traveller • us
10
2026-09-08 • via Nuitee
E
Edwards • solo_traveller • us
10
2026-08-10 • via Nuitee
K
Karen • couple • us
10
Pros:

Friendly staff, very clean and comfortable, great water pressure, very quiet. The breakfast looked amazing but we were in a hurry to get home to FL and only got some coffee, it was perfect.

2026-08-03 • via Nuitee
D
Dusan • solo_traveller • us
9
2026-07-16 • via Nuitee
C
caitlynandomard • Couples
10
Superb customer service
Pros:

After a very disappointing experience at the Comfort Suites across the street, the staff at Holiday Inn Express were a breath of fresh air. They were welcoming, understanding, and genuinely empathetic. They checked us in immediately, made us feel valued as guests, and even offered us a complimentary late checkout. The overall experience—from the exceptional customer service to the clean accommodations and excellent breakfast—was outstanding. We truly appreciated their kindness and would definitely stay here again.

2026-07-15 • via Tripadvisor
A
A2485QGmarcust • Family • California
10
Spotless & Comfortable
Pros:

The staff are certainly polite and attentive, the associate that checked us in was warm and inviting, I think her name is "Precious" she was a joy to communicate with, the hotel is spotless, the breakfast staff was helpful and there was always someone present making sure everything was laid out perfectly for the guests, Felicia was so kind to my wife assisting her with her breakfast needs, she is certainly as asset to IHG, we were at this location 4 days and it was pure joy. The beds are comfortable and we had 6 pillows. This hotel is a "Must Stay" if you require excellence and comfort

2026-07-04 • via Tripadvisor
J
JLGGOLFN1 • solo_traveller • us
10
2026-07-02 • via Nuitee
J
Jeremy • family_with_children • us
8
2026-06-29 • via Nuitee
W
whitsel • family_with_children • us
4
Cons:

Both coffee machines were broken, the air conditioner in the room has loud, no gluten free or dairy free options for breakfast

2026-06-28 • via Nuitee
J
jazmine • couple • us
5
2026-06-23 • via Nuitee
N
Nicholas • couple • us
10
2026-06-16 • via Nuitee
M
Marvin • couple • us
9
I enjoyed my stay.
Pros:

The property was clean with a safe feeling around it.

Cons:

Well lite up and
Clean

2026-06-15 • via Nuitee
P
Patricia • couple • us
10
2026-06-10 • via Nuitee
K
Kimberly • solo_traveller • us
8
Pros:

Room, bed, cleanliness, staff, food

Cons:

Price, area

2026-06-09 • via Nuitee
S
Sisson • solo_traveller • us
10
2026-06-03 • via Nuitee
D
Deliard Richardson • family_with_children • us
10
Pros:

Pool

Cons:

Everything was good

2026-06-01 • via Nuitee
W
Whitney • family_with_children • us
10
2026-05-24 • via Nuitee