Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.33
Some guests reported unclean bedsheets and dust in the rooms.
Service
9.8
Staff received positive remarks for friendliness and helpfulness.
Location
9.84
Location was appreciated for its proximity to tourist attractions.
Room Quality
7.79
Rooms were noted to be outdated and somewhat cramped.
Amenities
8.82
Basic amenities were provided; however, some charges were unexpected.
Value for Money
8.28
Several guests feel that the value did not match their expectations.
Food and Beverage
6.83
Breakfast offerings were limited, with only coffee and a croissant.
Overall Experience
9.3
Overall, guests enjoyed their stay but noted several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:21

Property Description

Eco-Friendly Urban Retreat in Washington, D.C.

State-of-the-Art Amenities: Enjoy a stay at Hotel Zena, a Viceroy Urban Retreat, where you can indulge in modern amenities like a flat-screen TV, cocoon spiral showers, and luxurious bed linens.

Concierge Services: Need assistance or recommendations during your stay? Our 24-hour concierge services are here to make your experience seamless and memorable.

Prime Location: Situated just 1.6 km from the White House and 2 blocks from a subway station, Hotel Zena offers convenience for both leisure and business travelers. Explore nearby attractions like the Washington Convention Center and Verizon Sports Center within minutes.

Book your stay at Hotel Zena, a Viceroy Urban Retreat, and experience the perfect blend of luxury and sustainability in the heart of Washington, D.C.

Important information:

The guest amenity fee includes the following:

-Local phone calls
-Unlimited WI-FI access
-Printing/business services
-In room coffee/tea
-Complimentary bottled water
-Pool access (seasonal)
-24-hour fitness center access
-Refrigerator in room
-Discounts on Big Bus tours
-Discounts on DC trolley tours
-Discounts on D.C. United gamesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Tue, Sep 8, 2026 until Mon, May 31, 2027
Swimming pool: Closed from Tue, Sep 8, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DCA

Location

Property Video

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 1401 reviews
Cleanliness: 7.33
Service: 9.8
Location: 9.84
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 6.83
Overall Experience: 9.3
A
ada • extended_group • it
8
2026-08-07 • via Nuitee
A
alain • family_with_children • ch
9
2026-08-06 • via Nuitee
H
Haley • couple • us
10
Nice place!
Pros:

It was very nice and clean and the design was interesting! The front desk was very kind to us when we arrived. Our room was clean and organized!
Checking in and checking out was very easy.

Cons:

Our room had a large bathroom (I think we had the accessible room), and there was no where to hang the towels near the shower. So the floor would be very wet afterwards.

2026-08-06 • via Nuitee
F
Fábio • couple • br
9
2026-08-05 • via Nuitee
C
chickenloveyou • solo_traveller • fr
9
Pros:

Excellent séjour dans cet hotel. Piscine en rooftop super avec un bar. Très bien placé. Joli lobby avec un bar. Fontaine a eau disponible à l accueil et a tous les étages. Chambre tres jolie.

Cons:

Si je devais faire un reproche c'est que les chambres pour 4 sont un peu petites. Il n y a pas de rangement pour les valises du coup la chambre est très vitr encombrée.

2026-08-05 • via Nuitee
V
Victoria • extended_group • us
8
Great location and friendly staff, but a few maintenance quirks keep it from being exceptional
Pros:

Overall, location is pretty fantastic. About a 20 minute walk to the convention center. There are lots of restaurants around and a Wawa across the street. Hotel staff was very friendly and accommodating. Room and hotel was clean. They held on to our abundance of luggage on our check-out day for several hours which was nice. Overall, I would potentially stay there again if we got a great deal again, mainly for the location.

Cons:

It's a lot of 'little things'. Not enough to complain to hotel staff about, but overall I could see some people having issues. We had four rooms, and 2 out of 4, you had to pull shut or they stayed open. We had 2 separate occasions where housekeeping cleaned the room and didn't pull the door shut so we came back and our door was open. On 3 out of 4 rooms, the bathroom door did not lock. The door is heavy enough so it's not like someone can walk in, but again, a small thing. One room's bathroom light switch popped out a bit. Still functional, but -ish. And I will warn people, the shower is a bit strange. It winds around like a shell. The water puddles and doesn't drain well and you can see a blob outline from the room so the privacy staying with friends felt a little weird when showering. A side note that hotel parking is extremely expensive. With taxes, it was $70/a night. My friends found street parking on the rest of our stay because 'yikes'!

2026-08-05 • via Nuitee
J
Joost • family_with_children • nl
6
Great location, small rooftop swimmingpool with bar.
Pros:

Good location in close proximity to metro station. Parking (between 6.00 and 20.00hour acroos the street for 12 dollars fixed price).

Cons:

Wouldn’t recommend rooms that are connectrd to other rooms (for group purposes). I could literally hear conversations in room connected to ours (but closed with doors of course). Also better to be far away from elevator shaft if you like quiet (like we do).

2026-08-03 • via Nuitee
S
Shireena • family_with_children • us
7
2026-08-03 • via Nuitee
M
Moore • couple • us
1
2026-08-02 • via Nuitee
S
Sandra • solo_traveller • us
10
Great stay . The hallway needs to smell fresh.
Pros:

Great location, close to everything.

Cons:

The hallway smell stale…

2026-08-02 • via Nuitee
M
Marcus • family_with_children • gb
10
Fantastic hotel with great staff
Pros:

Great central location

Cons:

Nothing!

2026-08-02 • via Nuitee
A
Amexis • family_with_children • us
7
Nice but could be better
Pros:

The art design is nice and theme of hotel.The location is great and food was amazing.

Cons:

I didnt love my room it was on the second floor in front of hotel? The street light was hard to block the light out even with curtains. Room had a-lot of wear and tear very noticeable. I ask about switching room ms for noise control and the light issue they told me they would get back to me, I never received a call. The food was good but overly taxed with fees on everything a $43 dollar meal cast us $73 after fees were added. Staff is weird some nice but very stand off.

2026-08-02 • via Nuitee
B
Besong • couple • us
8
It was beautiful I loved my stay
Pros:

I loved the view at the roof top
Staffs were friendly and always ready to help with any information you needed I mistakenly booked two rooms and was charged but they understood my frustration and refunded the money for the room I didn’t take ❤️❤️

Cons:

I didn’t dislike anything

2026-07-25 • via Nuitee
B
Besong • couple • us
8
2026-07-25 • via Nuitee
A
Antonio • couple • us
10
My wife loved it. Would stay again.
Pros:

It was clean. It had valet. A bar. A rooftop. & nice staff

Cons:

Not checking in right away.

2026-07-24 • via Nuitee
M
Mike Skalský • solo_traveller • cz
9
Pros:

Vstřícnost většiny personálu, až na slečnu z rooftop baru, která nás se synem ignorovala a ačkoliv rozdala všem kolem popcorn, nám nedala.
Pokoj krásný s výhledem na křižovatku a kostel. Večer krásně nasvícení.
Postele velmi měkké, polštáře hodně velké a nepoddajne.
Celkově ale velmi hezký hotel s bazenem v dochozi vzdálenosti od bílého domu.
Zajímavě řešeny sprchový kout jako ulita.

Cons:

Viz výše shrnutí

2026-07-24 • via Nuitee
K
Kaylee • extended_group • us
7
2026-07-22 • via Nuitee
E
Emma • family_with_children • gb
6
2026-07-22 • via Nuitee
L
Luciana • solo_traveller • us
4
It was ok but I was double charged for my stay, despite I mentioned to the receptionist that I received 2 charges.
Pros:

It was ok so far, the room was clean and comfortable.

Cons:

The bathroom

2026-07-21 • via Nuitee
J
Jalell • solo_traveller • us
10
My stay was flawless
Pros:

The property was extremely clean and professionally managed

2026-07-21 • via Nuitee