Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.33
Some guests reported unclean bedsheets and dust in the rooms.
Service
9.8
Staff received positive remarks for friendliness and helpfulness.
Location
9.84
Location was appreciated for its proximity to tourist attractions.
Room Quality
7.79
Rooms were noted to be outdated and somewhat cramped.
Amenities
8.82
Basic amenities were provided; however, some charges were unexpected.
Value for Money
8.28
Several guests feel that the value did not match their expectations.
Food and Beverage
6.83
Breakfast offerings were limited, with only coffee and a croissant.
Overall Experience
9.3
Overall, guests enjoyed their stay but noted several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:21

Property Description

Eco-Friendly Urban Retreat in Washington, D.C.

State-of-the-Art Amenities: Enjoy a stay at Hotel Zena, a Viceroy Urban Retreat, where you can indulge in modern amenities like a flat-screen TV, cocoon spiral showers, and luxurious bed linens.

Concierge Services: Need assistance or recommendations during your stay? Our 24-hour concierge services are here to make your experience seamless and memorable.

Prime Location: Situated just 1.6 km from the White House and 2 blocks from a subway station, Hotel Zena offers convenience for both leisure and business travelers. Explore nearby attractions like the Washington Convention Center and Verizon Sports Center within minutes.

Book your stay at Hotel Zena, a Viceroy Urban Retreat, and experience the perfect blend of luxury and sustainability in the heart of Washington, D.C.

Important information:

The guest amenity fee includes the following:

-Local phone calls
-Unlimited WI-FI access
-Printing/business services
-In room coffee/tea
-Complimentary bottled water
-Pool access (seasonal)
-24-hour fitness center access
-Refrigerator in room
-Discounts on Big Bus tours
-Discounts on DC trolley tours
-Discounts on D.C. United gamesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Fri, Oct 24, 2025 until Mon, May 25, 2026
Swimming pool: Closed from Fri, Oct 24, 2025 until Mon, May 25, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DCA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 59 per day.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 1270 reviews
Cleanliness: 7.33
Service: 9.8
Location: 9.84
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 6.83
Overall Experience: 9.3
M
Mark • solo_traveller • gb
8
2026-02-11 • via Nuitee
S
Shelly • couple • br
7
2026-02-08 • via Nuitee
E
Eduardo Andres • family_with_children • us
9
2026-01-28 • via Nuitee
H
Hans • solo_traveller • nl
1
No stay, full price
Cons:

The hotel was not willing or able to a find a parking solution for my rental car.
The suggestion was to return the car to the rental office and take a taxi back to the hotel or check out half an hour after check in. I finally checked out and had to pay the full amount of the booking

2026-01-25 • via Nuitee
S
Saidbobur • solo_traveller • uz
10
2026-01-23 • via Nuitee
J
Johnny • couple • us
10
2026-01-19 • via Nuitee
D
Diane • couple • us
8
2026-01-19 • via Nuitee
N
Nesshell • extended_group • us
10
Pros:

I love the decor and The Front desk Person Ezekiel

2026-01-19 • via Nuitee
J
Jonathan • family_with_children • ca
9
Décor fabuleux, ambiance parfaite
2026-01-19 • via Nuitee
C
Crystal • solo_traveller • bm
10
2026-01-19 • via Nuitee
H
Halit • solo_traveller • us
1
2026-01-19 • via Nuitee
D
Diahé • extended_group • sn
6
2026-01-19 • via Nuitee
R
Roichelle • solo_traveller • us
8
Stay was good
Pros:

The location was good. The staff was nice and the food was pretty good.

Cons:

There was some issues with the bathroom and sheets.

2026-01-19 • via Nuitee
S
Sabrina • couple • us
1
Pros:

The bedsheets weren’t clean and the room had dust all over

Cons:

They said breakfast was included but they don’t provide anything than coffee and croissant that’s all they have 🙄

2026-01-02 • via Nuitee
N
Nicole • extended_group • us
10
2026-01-02 • via Nuitee
G
George Boston • extended_group • zm
10
Looking forward to coming back
Pros:

The location is excellent

Cons:

The location , the staff are very friendly

2025-12-30 • via Nuitee
U
Ulbaiga • family_with_children • ch
8
Cons:

Costo sproporzionato del parcheggio con tasse pari a 70 dollari…

2025-12-29 • via Nuitee
R
Ron • solo_traveller • de
10
2025-12-24 • via Nuitee
R
Ron • solo_traveller • de
10
2025-12-24 • via Nuitee
V
Veetle • family_with_children • no
6
Helt okay
Pros:

Beliggenhet var bra. Kort gåavstand til turistattraksjoner

Cons:

Rommet føltes veldig trangt, vanskelig å åpne kofferten sin å ha den liggende på gulvet en plass.

Den vanlige summen for "incidental" aom man pleier å måtte "betale" / reservere på kortet var på svimlende $2500 for 2 netter. Det jeg har vært vandt til er ca $100 per natt.
Prøvde å kontakte overnattingstedet men har enda ikke fått svar angående dette.

Videre var det også tull ved utsjekk, da jeg ba om sen utsjekk hadde de ordnet det på forhånd. Men når jeg skulle betale så var det en helt annen sum enn det som var sagt dagen før. Heldigvis stod jeg på mitt og personalet fikk endret det til den avtalte summen. Synes dog at de kunne nevnt at den prisen var eksl skatt.

Jeg kommer nok ikke til å overnatte på dette hotellet igjen fordi jeg mener det er flere andre plasser som gir mer valuta for pengene med like bra beliggenhet.

2025-12-18 • via Nuitee