SpringHill Suites Hampton

Hotels
•
SpringHill Suites
7.3 (579 reviews)
1997 Power Plant Parkway , Hampton , us

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent, friendly and helpful staff (multiple mentions)
Comfortable beds; some rooms spacious with couch and TV
Fresh, good breakfast reported by several guests
Pet-friendly hospitality (specific praise for dog handling) and RV parking available
Staff arranged access to neighboring hotel's pool when on-site pool was closed
Cons:
Rooms and bathrooms outdated and in need of renovation
Housekeeping issues: pet hair, dirty tub bottom, sour towels, missed cleanings
Broken or damaged room fixtures (cracked window pane, missing drawer face, stained bedding)
Pool closed on-site
Pet area lacked dog bags; old shower curtain liner and poorly repaired fixtures

Categories

Cleanliness
4.8
Multiple reports of dirty floors outside elevators, pet hair on sofa, visibly dirty tub bottom, sour-smelling towel and a dead insect in the bathroom — cleanliness was consistently criticized.
Service
10
Staff repeatedly called out by name for being friendly, helpful and going above and beyond (front desk, breakfast staff, specific mentions of David and Darius); excellent hospitality toward guests and pets.
Location
7.3
Standard quality for this hotel tier (location not mentioned in reviews).
Room Quality
5.3
Rooms described as outdated with cracked window pane, missing drawer face, stained bedding, dingy elevator flooring and an uncomfortable pull-out bed; bathrooms showed rust and patched cracks.
Amenities
6.5
Mixed: pool was closed (but guests were allowed to use a neighboring hotel pool), RV parking available, but pet station lacked bags and some fixtures (soap dispenser, shower liner) were old or poorly repaired.
Value for Money
6.8
Guests appreciated the service but noted the property needs renovation to meet brand expectations; overall value slightly below average given condition issues.
Food and Beverage
9
Breakfast described as fresh, really good and well-kept by several guests, though one guest said breakfast was lacking — overall F&B impressions are positive.
Overall Experience
8.7
Despite significant property maintenance and housekeeping issues, consistently excellent and helpful staff plus comfortable beds and some good breakfasts made stays pleasant for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:57

Property Description

Luxurious Amenities and Convenient Location

This hotel, just 5.6 km from Huntington Beach, offers a daily complimentary buffet breakfast and free on-site parking. Featuring an indoor swimming pool and whirlpool, SpringHill Suites Hampton provides the perfect blend of relaxation and comfort.

Comfortable and Well-Equipped Suites

All guest suites are equipped with a flat-screen TV, mini-refrigerator, microwave, and a sofa bed. Stay connected with free WiFi access available in all rooms, ensuring a seamless stay for both leisure and business travelers.

Fitness and Event Facilities

In addition to the inviting amenities, the hotel boasts a fitness facility and meeting space on-site, catering to all your workout and event needs.

Experience the best of Hampton at SpringHill Suites. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORF

Location

Guest Reviews

7.3
Based on 579 reviews
Cleanliness: 4.8
Service: 10
Location: 7.3
Room Quality: 5.3
Amenities: 6.5
Value for Money: 6.8
Food and Beverage: 9
Overall Experience: 8.7
D
Daisy • couple • us
4
Fair
Pros:

Room smell something bad.

Cons:

Staff are nice and accommodating.

2026-08-11 • via Nuitee
V
Victor • couple • us
7
2026-08-08 • via Nuitee
L
LEATHIA • family_with_children • us
7
STAFF WAS AWESOME IN CORRECTING ISSUES, BUT THE HOTEL NEEDS TO BE RENOVATED TO BE A MARRIOTT HOTEL.
Cons:

ROOMS WHERE OUTDATED. BATHRROMS TRULY NEEDED RENOVATIONS

2026-08-05 • via Nuitee
T
Tony • couple • us
10
I had an Excellent stay but Blue said ok for not having doggie bags. Returning soon with Blue!!
Pros:

Clean and the Hospitality to me and my elderly dog Blue was Awesome!!!!Also my RV had plenty of space to park just like the front desk stated on my stay

Cons:

No Pet bags in dog area i had to run to RV to get bags for Blue.

2026-08-03 • via Nuitee
C
Christy • family_with_children • us
8
Comfortable and convenient
Pros:

Day time front desk staff were excellent… David went above and beyond to make sure everything was great for us. Made sure we had clean towels when housekeeping forgot. And was easy to converse with! Darius was on point and had our check in done before we arrived. I believe her name was Nikki and she was very kind and friendly to us. Breakfast was fresh and really good and the area was very clean and kept up!

Cons:

House keeping could be better. And rooms cleaned a little deeper! Found pet hair on Sofa, visible dirt in bathroom dirt on the floor. Tub bottom visibly dirty and soap dispenser glued on with bulky caulking. House keep forgot to clean on our cleaning day and one of our towels was sour smelling.

2026-07-25 • via Nuitee
L
Linda • couple • us
4
If not for wonderful helpful people who worked here we would have left after first night.
Pros:

The people who worked here were great! Wonderful, helpful people. Breakfast for good.
Keep the wonderful people and spend some money on upgrading and fixing this property!

Cons:

This property was in poor condition. As soon as we got off the elevator on our floor the floor was dirty, like it wasn’t vacuumed. Got to our room and window pane was cracked. Drawer face on tv stand had a big chuck missing. And the bedding was stained. Next morning woke up to a dead cockroach or June Bug in the bathroom. Towel racks were about to fall off. Flooring in elevator was dinghy. And the pull out bed was extremely uncomfortable. Pool wasn’t open but they allowed us to use pool at hotel next door.

2026-07-13 • via Nuitee
L
Latrice • family_with_children • us
6
The front desk staff were excellent, so I expected the same for the room and was disappointed.
Pros:

We did not eat breakfast.

Cons:

The bathroom definitely needed an overhaul. The shower had a crack along the wall that appeared to have been filled in with silicon that did not match. There was rust at the base of the toilet & it still appeared there was a leak between the toilet and the tub. Both gave me pause for wanting to use them.

2026-07-11 • via Nuitee
J
Jacqueline • solo_traveller • us
6
Pros:

Just ok

Cons:

Shower curtain liner was old and needed replacing.

2026-07-09 • via Nuitee
T
Tiffany • family_with_children • us
8
The young woman who checked us in was fantastic very sweet and pleasant I wish I could remember her name
Pros:

Room was spacious

Cons:

Breakfast was lacking

2026-07-06 • via Nuitee
D
Derrick • family_with_children • us
10
2026-07-06 • via Nuitee
J
Joy • solo_traveller • us
10
It was a very comfortable stay
Pros:

It was nice because it had a tv and couch in the room and comfy bed and a nice desk

Cons:

Nothing to not like

2026-07-05 • via Nuitee
J
Jacqueline • couple • us
8
2026-06-27 • via Nuitee
T
Terrance • family_with_children • us
8
2026-06-22 • via Nuitee
C
Courtney • extended_group • us
10
well unfortunately i did get kicked out before i went to bed , but i will say the man who was working the night of june
Pros:

everything

Cons:

nothing

2026-06-18 • via Nuitee
R
Renee • extended_group • us
9
It was a good experience.
Pros:

The staff were extremely pleasant and very helpful. The front desk and breakfast staff were friendly, always had a smile and engaging with us. They were the highlight of our stay.

Cons:

It would have been nice to have been able to swim but it didn’t take away from our pleasant experience.

2026-06-18 • via Nuitee
E
eldrin • solo_traveller • us
5
2026-06-15 • via Nuitee
B
benjamintQ9077UD • Family
4
Double charged
Pros:

The hotel itself is average. The staff at the desk are very friendly but it does seem that they are stretched thin as there were times no one was around (and they didn't answer the phone repeatedly when corporate called). Breakfast has standard fare and was good. Rooms are nice enough but there was definitely a lot of wear, especially the couches. Bed comfy. Our issue is that we used a free night from our credit card and have a bill showing only the parking charge and a zero balance. Hotel charged our card for the full rate room a week after stay, despite having no itemized bill showing a charge. Called Bonvoy to dispute and got the run around (Marriott couldn't reach the hotel because they refuse to answer phone). Finally got someone to e-mail saying it would be refunded but now hotel is stating they were never paid so still fighting charge months later. I'd advise you to check your bill (but we did and still got charged!)

2026-06-12 • via Tripadvisor
J
JUNE • family_with_children • us
10
We had a wonderful stay.
Pros:

breakfast exceeded my expectation, room was in excellent condition, location was great for moving around town. I will definitely come back. My son and I enjoyed our stay. Thanks to the entire staff. Great job!

Cons:

There was not anything that I did not like. I wish that I could have stayed longer. This does not apply to my stay. Everything was very likeable. I will visit again. Great staff and great location to travel throughout.

2026-06-08 • via Nuitee
J
juleel2023 • Business
10
Darius & David were wonderful!!!
Pros:

We recently stayed at the Marriott SpringHill Suites in Hampton, as part of a basketball tournament with a room block of more than 10 rooms. I want to recognize both Darius and David for the exceptional service they provided throughout our stay.

From the moment we arrived, Darius was constantly on the move, helping guests, solving problems, and making sure everyone was taken care of. He seemed to be handling ten different tasks at once, yet he remained professional, friendly, and calm the entire time. Every time we looked up, he was assisting another guest or finding a way to make someone’s experience better.

David was equally outstanding. He went above and beyond to make our entire group feel welcome. He was incredibly thoughtful, always smiling, personable, and genuinely invested in ensuring everyone had a great experience. He accommodated both the parents and the kids, quickly resolved any issues that came up, and made everyone feel valued. Our children are still talking about how great David was and how much they enjoyed interacting with him.

Our group included more than 10 families, and every single family commented on how wonderful both Darius and David were. Their positive attitudes, professionalism, and dedication did not go unnoticed.

As loyal Marriott Bonvoy members who have stayed in hotels across countless major cities, we can honestly say that Darius and David are among the very best hotel employees we have ever encountered. They are incredible assets to Marriott, and their commitment to outstanding customer service deserves recognition. They consistently went above and beyond and played a major role in making our stay such a positive experience.

Thank you, Darius and David, for your hard work, kindness, and dedication. You truly made our tournament weekend memorable.

2026-06-06 • via Tripadvisor
A
Angela • solo_traveller • us
10
2026-06-06 • via Nuitee