Alcalá Plaza

Hotels
•
GSM Hoteles
7.7 (3592 reviews)
Hita, 4 , Alcalá de Henares , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Cons:
Lack of cleanliness
Insufficient amenities

Categories

Cleanliness
7.08
The cleanliness was mentioned negatively in several reviews, highlighting dirt in the garage, in hall carpets, and inadequate maintenance.
Service
9.07
Service received positive remarks for staff friendliness and assistance, despite some issues.
Location
8.07
Location had mixed reviews, appreciated for proximity to amenities but criticized for being uncomfortable.
Room Quality
7.58
Room quality noted as decent, but many issues like cold temperatures and poor maintenance detracted from the experience.
Amenities
7.08
Amenities received criticism for lack of basic items like fridges and outdated facilities.
Value for Money
8.57
Value for money was generally considered fair, taking into account the comfort and pricing.
Food and Beverage
5.58
Lack of dining options noted as a downside, with no restaurant available.
Overall Experience
8.57
Overall experience was generally positive, with a willingness to return despite the mentioned flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 07:11

Property Description

Luxurious Accommodation
Experience contemporary-style accommodation in a fashionable new hotel located in the UNESCO World Heritage Site of Alcalá de Henares. The light and wide-open spaces provide a modern touch to your stay in this historic city.

Convenient Location
With direct access to the A-2 motorway and close proximity to train and bus services, exploring the Spanish capital from this hotel is a breeze. Whether you prefer driving or using public transport, reaching Madrid is convenient and easy. Plus, onsite parking is available for your convenience.

Accessible Amenities
Don't miss out on the opportunity to enjoy the supplementary parking available at the hotel. Book your stay now and experience the perfect blend of luxury, convenience, and accessibility in Alcalá de Henares.

Important information:

Please note for the moment the restaurant will remain closed (including breakfast)

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for € 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 3592 reviews
Cleanliness: 7.08
Service: 9.07
Location: 8.07
Room Quality: 7.58
Amenities: 7.08
Value for Money: 8.57
Food and Beverage: 5.58
Overall Experience: 8.57
P
Payadar • couple • iq
7
2026-03-21 • via Nuitee
R
Rafael • couple • es
8
Pros:

Muy buena ubicación para quienes viajen de paso y quieran hacer una parada.
Muy buena relación calidad-precio, vistos los cada vez más abusivos precios de Madrid y su entorno.

2026-03-21 • via Nuitee
J
Jose • family_with_children • pe
6
2026-03-21 • via Nuitee
M
maite1911 • family_with_children • es
10
2026-03-21 • via Nuitee
Y
Yousef Abdallah • family_with_children • es
6
Pros:

Ubicación

2026-03-21 • via Nuitee
A
Alicia • family_with_children • es
7
2026-03-21 • via Nuitee
A
Arnau • solo_traveller • es
8
Pros:

no he esmorzat

Cons:

tot correcte

2026-03-19 • via Nuitee
Y
YOLANDA • family_with_children • es
7
Pros:

La ubicación

Cons:

Los ascensores y las almohadas

2026-03-19 • via Nuitee
E
Eduardo • family_with_children • es
5
De paso
Pros:

La cama es grande y firme, el baño grande, tiene aparcamiento fuera a la entrada y dentro parking, al lado hay un lidl con aparcamientos y cruzando la carretera un centro comercial. El hotel es moderno y piya bien para ir de camino a Madrid.

Cons:

Se oye todo. Cualquier ruidito se oye, pero bueno para una noche de paso y por el precio que tiene bien.

2026-03-19 • via Nuitee
M
Montse • family_with_children • es
6
2026-03-19 • via Nuitee
C
Calderon • couple • es
8
2026-03-19 • via Nuitee
D
Diego • solo_traveller • es
10
Excelente
Pros:

Las instalaciones son correctas, a destacar el personal. Es lo que más valoro de mis estancias en el hotel, Anthony y Rubén excelentes profesionales, muy resolutivos y atentos. Muchas gracias

2026-03-19 • via Nuitee
O
Omisae • family_with_children • es
10
Relax
Pros:

Hotel en general

Cons:

Nada

2026-03-19 • via Nuitee
E
Eliseo • family_with_children • es
9
2026-03-18 • via Nuitee
J
Jose Maria • couple • es
10
2026-03-18 • via Nuitee
A
Alba • couple • es
7
2026-03-18 • via Nuitee
P
Pedro Santiago • extended_group • es
8
2026-03-18 • via Nuitee
C
Catalin • family_with_children • es
10
2026-03-17 • via Nuitee
S
Sento • solo_traveller • es
6
Pros:

Tiene parking subterráneo gratuito

Cons:

La habitación hacia olor a desagüe y tenia varios desperfectos

2026-03-17 • via Nuitee
R
ROSA MARIA • solo_traveller • es
9
Todo bien excepto el desayuno
Pros:

Todo está bien excepto el desayuno.

Cons:

El desayuno es caro para lo que te ofrecen, no es recomendable.

2026-03-17 • via Nuitee