Polo Floatel Kolkata

Hotels
7.1 (455 reviews)
9/10 Kolkata Jetty, Opp Sbi Hq(Eastern Region), Strand Road, Kolkata , Kolkata , in
+91 99867 02889

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Poor service responsiveness

Categories

Cleanliness
6.1
Several complaints about cleanliness and maintenance issues.
Service
7.6
Mixed reviews with some positive mentions of staff but overall dissatisfaction.
Location
8.1
Multiple reviews highlight the great location and views.
Room Quality
7.1
Rooms were described positively overall, with some maintenance concerns.
Amenities
7.1
Amenities praised but some issues reported like food poisoning.
Value for Money
6.6
Comments suggest some guests felt it was not worth the price.
Food and Beverage
6.6
Food quality received mixed reactions with some negative experiences.
Overall Experience
7.6
Overall experience varied; some enjoyed it while others were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:32

Property Description

Unique Floating Hotel Experience
Polo Floatel Kolkata offers a one-of-a-kind experience being situated on River Hooghly. The hotel's distinctive location provides guests with stunning views and a serene atmosphere, setting it apart from traditional accommodations.

Luxurious Amenities
The cosy rooms at Floatel are well-equipped with modern amenities such as satellite TV, a minibar, and complimentary bottled water. Guests can also enjoy the convenience of a coffee/tea maker in each room, ensuring a comfortable and relaxing stay.

Convenient Facilities
With a 24-hour restaurant, a lounge, and an international cuisine restaurant, guests can indulge in a variety of dining options. Additionally, the hotel offers luggage storage, travel assistance, and a fitness centre, catering to the diverse needs of travelers.

Experience the charm of Polo Floatel Kolkata and book your stay today for a memorable riverside retreat.

Important information:

Please note that guests are required to present a valid photo ID and credit card upon check in.

Durgotsav 2023 at Polo Floatel Calcutta with Delicious Bengali delicacy along with that purity of our Bengali culture Baul gaan from 19th October to 24th October. We are not serving any ala carte menu during this time.

Bengali Bhoj with Live baul during Lunch & Dinner session -INR.1999 (AI per Person) & for Kid (6yrs.-12 yrs.) -INR.1100 (AI per Person) at Bridge Bistro Bar
"Lunch - 12:30 pm - 2:30 pm & 2:30 pm - 4:30 pm |Dinner - 7 pm - 9 pm & 9:30 pm - 11:30 pm".

Snacks & Drinks with Live band all the days (19th - 24th October) Cover Charge -INR.1500 (AI per Person) at Skydeck.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CCU

Location

Guest Reviews

7.1
Based on 455 reviews
Cleanliness: 6.1
Service: 7.6
Location: 8.1
Room Quality: 7.1
Amenities: 7.1
Value for Money: 6.6
Food and Beverage: 6.6
Overall Experience: 7.6
W
Wittysome • solo_traveller • in
10
2026-08-08 • via Nuitee
J
Jaspreet • couple • ie
9
2026-08-03 • via Nuitee
B
Bhattacharya • solo_traveller • in
9
2026-07-10 • via Nuitee
P
Purnendu • extended_group • in
1
Lifetime worst experience
Cons:

Without any infotrmation they cancelled my booking. No body contacted from booking.com also. Most hopeless & bad experience. i will suggest not to book any hotel throgh booking.com.

2026-06-29 • via Nuitee
D
DAS • solo_traveller • in
1
Pros:

Nothing

Cons:

Everything

2026-06-17 • via Nuitee
P
Pitam • couple • in
10
2026-06-12 • via Nuitee
B
Bhattacharya • solo_traveller • in
9
2026-06-09 • via Nuitee
D
DR A K • solo_traveller • in
9
Pros:

Good stay

Cons:

Nothing

2026-06-08 • via Nuitee
J
JUDITH TAMARA • extended_group • it
5
Purtroppo non era quello che ci aspettavamo
Pros:

Bella l'idea di soggiornare in una barca sul Gange, questo fa si che il luogo sia silenzioso e suggestivo. La colazione è stata eccellente, ottimo il servizio del personale che cercava ad ogni modo di compensare i disaggi della struttura.

Cons:

Sicuramente in passato avrà visto tempi migliori, la struttura presenta molte problematiche a livello strutturale. Nel bagno si sente una puzza costante di fogna e le parete della stanza sono iene d'umidità.
Durante il nostro soggiorno, una sera, c'è stata una tempesta e questo ci ha impedito di entrare nelle stanze perche il pontile che collega la barca al molo era instabile e dunque inaccessibile, il vento avrà creato qualche problema con i tubi, infatti non ce stata acqua calda per parecchie ore e noi impossibilitati di fare una doccia dopo una intera giornata a girare.

2026-04-13 • via Nuitee
Y
YASH • solo_traveller • in
6
2026-04-12 • via Nuitee
U
Utpal • solo_traveller • in
6
2026-04-11 • via Nuitee
R
Rakhi • couple • in
10
Pros:

Fantastic Location, Staff Behaviour, Value for money

2026-04-10 • via Nuitee
M
Md • couple • in
1
Pros:

I stay last week property was too good but the receptionist behaviour was too bad
I book yesterday for a prepaid booking of a river cabin but suddenly due to family issues my trip was off i just call the reception and tell them to refund me the money they show me the policies but there is no written policy

2026-04-06 • via Nuitee
M
Md • couple • in
1
2026-04-06 • via Nuitee
L
Laura Jurica • couple • us
10
A "Living Museum" and Serene Escape on the Hooghly
Pros:

After flight issues due to a blizzard we arrived tired and jetlagged. From the moment we arrived in front of the hotel we were treated like family. The warmth of every staffer touched our hearts. We immediately made connections. For travelers who value authentic "immersion" over sterile chains, the Polo Floatel is a masterpiece of atmospheric storytelling. As professionals in the themed-entertainment industry, we were struck by how this hotel uses its maritime heritage as a primary design engine.

We stayed in a Heritage Room, where a massive window functioned as a "live-stream TV" of the bustling Hooghly River. Watching the tugs and ferries navigate the current from the comfort of our room was hypnotic. The hotel is a favorite for local Indian families celebrating milestones, which gave the atmosphere a genuine, celebratory soul.

Pro Tip: Don't miss the Bistro Bar on the top deck at sunset. We took a 5:15 PM Nauka ride (traditional boat) that turned into a two-hour twilight picnic. Coming back to the Floatel with the city lights reflecting on the water was the highlight of our Kolkata stay. Excellent service and a hearty breakfast!

Cons:

That I couldn't stay longer.

2026-04-01 • via Nuitee
K
Kajari • family_with_children • in
9
Pros:

The view,

2026-03-25 • via Nuitee
S
Sampriti • couple • in
7
2026-03-25 • via Nuitee
S
Sayantani • couple • in
1
2026-03-25 • via Nuitee
C
Chitrabali • couple • in
8
2026-03-17 • via Nuitee
M
Mohammed F • family_with_children • sa
1
Date : 02 February 2026 To : Polo Flotael Kolkatta Dear Madam/Sir, I the undersigned booked t
Pros:

Good

Cons:

Date : 02 February 2026

To : Polo Flotael
Kolkatta

Dear Madam/Sir,
I the undersigned booked two rooms on 26/27, January 2026, and was allocated two rooms 222 & 216.

When I checked-in room # 216, it was equipped with a mini fridge and Room # 222, was without a fridge.

I’m insulin dependent and desperately needed a fridge to keep my medications. When I called the reception, they simply lied to me saying hotel rooms are not equipped with room mini fridges. When I informed them about Room # 216, which has a fridge where my co-brother is staying, she said the fridge might be there, but not working. The fact of the matter is that room # 2016), fridge was very much working.

During the travel, I need my ice pads to be kept in insulin bag, for that I need to have my pads kept in the freezer (Not in the fridge). I requested the receptionist to keep it in the freezer or else I will be helping her to do the job. She insisted not to come over to the reception and she will take care of it.

To my surprise, when I came to check out and about to travel, my ice pads were not in the position to travel with me, due to the fact that they were kept in the fridge not freezer.

Mr. Roshan the manager came and I explained all the matter first he was supportive of the staff, when I asked him to come to the two rooms and check the status of the fridge then he was apologetic and I told him your apology will not help me If I go into the coma due to the negligence of your staff. He helped me and gave two mini ice pads.

With this letter I would like to inform all the staff and also the booking.com authorities to bring these type of irresponsible staff to book, and they should be penalized.

Thanks in advance for your understanding and reading my letter, and in response you will send me the course of action what you are taking for the staff, so that in future no negligence should be done to the guest by playing with their lives.

2026-03-12 • via Nuitee