Polo Floatel Kolkata

Hotels
7.1 (427 reviews)
9/10 Kolkata Jetty, Opp Sbi Hq(Eastern Region), Strand Road, Kolkata , Kolkata , in

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Poor service responsiveness

Categories

Cleanliness
6.1
Several complaints about cleanliness and maintenance issues.
Service
7.6
Mixed reviews with some positive mentions of staff but overall dissatisfaction.
Location
8.1
Multiple reviews highlight the great location and views.
Room Quality
7.1
Rooms were described positively overall, with some maintenance concerns.
Amenities
7.1
Amenities praised but some issues reported like food poisoning.
Value for Money
6.6
Comments suggest some guests felt it was not worth the price.
Food and Beverage
6.6
Food quality received mixed reactions with some negative experiences.
Overall Experience
7.6
Overall experience varied; some enjoyed it while others were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:32

Property Description

Unique Floating Hotel Experience
Polo Floatel Kolkata offers a one-of-a-kind experience being situated on River Hooghly. The hotel's distinctive location provides guests with stunning views and a serene atmosphere, setting it apart from traditional accommodations.

Luxurious Amenities
The cosy rooms at Floatel are well-equipped with modern amenities such as satellite TV, a minibar, and complimentary bottled water. Guests can also enjoy the convenience of a coffee/tea maker in each room, ensuring a comfortable and relaxing stay.

Convenient Facilities
With a 24-hour restaurant, a lounge, and an international cuisine restaurant, guests can indulge in a variety of dining options. Additionally, the hotel offers luggage storage, travel assistance, and a fitness centre, catering to the diverse needs of travelers.

Experience the charm of Polo Floatel Kolkata and book your stay today for a memorable riverside retreat.

Important information:

Please note that guests are required to present a valid photo ID and credit card upon check in.

Durgotsav 2023 at Polo Floatel Calcutta with Delicious Bengali delicacy along with that purity of our Bengali culture Baul gaan from 19th October to 24th October. We are not serving any ala carte menu during this time.

Bengali Bhoj with Live baul during Lunch & Dinner session -INR.1999 (AI per Person) & for Kid (6yrs.-12 yrs.) -INR.1100 (AI per Person) at Bridge Bistro Bar
"Lunch - 12:30 pm - 2:30 pm & 2:30 pm - 4:30 pm |Dinner - 7 pm - 9 pm & 9:30 pm - 11:30 pm".

Snacks & Drinks with Live band all the days (19th - 24th October) Cover Charge -INR.1500 (AI per Person) at Skydeck.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CCU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 17 years old stay for Rs. 1,680 per person per night when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    People 6 years old and over stay for Rs. 1,800 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 427 reviews
Cleanliness: 6.1
Service: 7.6
Location: 8.1
Room Quality: 7.1
Amenities: 7.1
Value for Money: 6.6
Food and Beverage: 6.6
Overall Experience: 7.6
K
Kajari • family_with_children • in
9
Pros:

The view,

2026-03-25 • via Nuitee
S
Sampriti • couple • in
7
2026-03-25 • via Nuitee
S
Sayantani • couple • in
1
2026-03-25 • via Nuitee
C
Chitrabali • couple • in
8
2026-03-17 • via Nuitee
M
Mohammed F • family_with_children • sa
1
Date : 02 February 2026 To : Polo Flotael Kolkatta Dear Madam/Sir, I the undersigned booked t
Pros:

Good

Cons:

Date : 02 February 2026

To : Polo Flotael
Kolkatta

Dear Madam/Sir,
I the undersigned booked two rooms on 26/27, January 2026, and was allocated two rooms 222 & 216.

When I checked-in room # 216, it was equipped with a mini fridge and Room # 222, was without a fridge.

I’m insulin dependent and desperately needed a fridge to keep my medications. When I called the reception, they simply lied to me saying hotel rooms are not equipped with room mini fridges. When I informed them about Room # 216, which has a fridge where my co-brother is staying, she said the fridge might be there, but not working. The fact of the matter is that room # 2016), fridge was very much working.

During the travel, I need my ice pads to be kept in insulin bag, for that I need to have my pads kept in the freezer (Not in the fridge). I requested the receptionist to keep it in the freezer or else I will be helping her to do the job. She insisted not to come over to the reception and she will take care of it.

To my surprise, when I came to check out and about to travel, my ice pads were not in the position to travel with me, due to the fact that they were kept in the fridge not freezer.

Mr. Roshan the manager came and I explained all the matter first he was supportive of the staff, when I asked him to come to the two rooms and check the status of the fridge then he was apologetic and I told him your apology will not help me If I go into the coma due to the negligence of your staff. He helped me and gave two mini ice pads.

With this letter I would like to inform all the staff and also the booking.com authorities to bring these type of irresponsible staff to book, and they should be penalized.

Thanks in advance for your understanding and reading my letter, and in response you will send me the course of action what you are taking for the staff, so that in future no negligence should be done to the guest by playing with their lives.

2026-03-12 • via Nuitee
A
Anne • couple • gb
6
A quirky hotel
Pros:

The quirky aspect it was on a river was great. Room was as expected and clean.

Cons:

This is more of a wedding venue. It was noisy in the rooms. The restaurant was shambolic. Twice our simple meals took over an hour ! This was compensated by the restaurant manager. The kitchen are letting the restaurant down and obviously catering for the functions. The offer of reduction on food and beverage bill was not honoured even after I messaged the hotel Message ignored. Not 4* service

2026-03-11 • via Nuitee
A
ALKESH • family_with_children • us
10
2026-03-06 • via Nuitee
J
Jason • solo_traveller • gb
8
Pros:

The staff were wonderful and the breakfast had a lot of delicious options.

2026-03-05 • via Nuitee
• family_with_children • in
9
2026-03-02 • via Nuitee
L
Laura Jurica • family_with_children • us
10
Pros:

After flight issues due to a blizzard we arrived tired and jetlagged. From the moment we arrived in front of the hotel we were treated like family. The warmth of every staffer touched our hearts. We immediately made connections. We loved the quirky vintage nautical theme that touched every corner of this historical vessel. Just exploring the hotel was an event in itself. And the Big finale was the Nauka boat ride and picnic. Spectacular.

Cons:

That I couldn't stay longer.

2026-03-02 • via Nuitee
• family_with_children • in
9
Pros:

Great location, superb view, so cooperative and professional front desk.

Cons:

Some problems with hot water but it was resolved. Loud music at night time from another ships - but it not depends from hotel

2026-03-02 • via Nuitee
• family_with_children • in
9
2026-03-02 • via Nuitee
K
Koustav • couple • sg
4
Cons:

The awfully unprofessional behavior of the staff, and their thorough disregard and disrespect for the guests' staying with them. This hotel shuts access to its restaurants for people staying at the Hotel if they're hosting other private functions. If you're patient enough to tide through the commotion, the incessant noise and the staff's cluelessly arrogant behavior would surely test your tolerance.

2026-02-23 • via Nuitee
N
Neil • couple • gb
8
2026-02-22 • via Nuitee
R
Robert • family_with_children • nl
9
Weg van de hectiek van de stad en toch centraal
Pros:

Het hotel is een rustige plaats om te verblijven na de hectiek van de stad.... Je kan op het dek genieten van iets eten en/of drinken met de rivier als uitzicht

Cons:

Het geluids niveau van de ventilatie in onze kamer en ook geluiden van boven en vanaf de gang

2026-01-29 • via Nuitee
A
Avantika • couple • in
8
2026-01-24 • via Nuitee
A
Anjan • couple • in
3
2026-01-20 • via Nuitee
A
Amritpal • couple • in
10
Amazing
Pros:

Great

Cons:

Nothing

2026-01-20 • via Nuitee
S
Sachin • solo_traveller • in
2
Average
Pros:

Location is nice

Cons:

Way to rooms is poor
No good restaurants nearby
Away from Park street which is a happening area
Lot of noise from outside as the rooms are not concreate

2026-01-19 • via Nuitee
N
Nikhil • couple • in
10
Pros:

It was nicely maintained property and staff were quite hospitable

2026-01-17 • via Nuitee