The Fairmont Heritage Place Ghirardelli Square

Hotels
•
Fairmont Hotels & Resorts
9.4 (287 reviews)
900 North Point Square , San Francisco , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Well-equipped rooms
Cons:
Poor reception service
Cleanliness issues
High cost for value received

Categories

Cleanliness
8.14
Guest reported issues with cleanliness; a dirty towel and dusty room were mentioned.
Service
9.14
Mixed feedback; while some staff were friendly, there were significant complaints about reception.
Location
10
Multiple reviews praised the excellent location close to the Wharf and other attractions.
Room Quality
9.14
Some guests mentioned issues such as streaming service not working and issues with the safe.
Amenities
9.64
While amenities were available, improvement needed on the freshness of smell in hallways.
Value for Money
9.14
Given the price point, guests expected better service and room quality.
Food and Beverage
10
No food and beverage options were explicitly mentioned, leading to a rating of standard quality.
Overall Experience
10
Reviews indicated a generally positive stay despite some issues with service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:18

Property Description

Luxurious Apartments with Bay Views
Perched high above Ghirardelli Square, The Fairmont Heritage Place Ghirardelli Square offers luxurious apartments with stunning San Francisco Bay views. Each apartment boasts a fireplace, high-end entertainment system, and enclosed glass shower. The exposed brick walls provide natural soundproofing and a touch of historic charm. Select units even offer breathtaking bay views.

Concierge Services and Gourmet Dining
Guests can enjoy personalized grocery shopping, chef services, and 24-hour concierge assistance. Indulge in room service from top-notch restaurants like Palette and McCormick & Kuleto's Seafood Restaurant. The hotel's elevators conveniently open to Ghirardelli's famous Ice Cream and Chocolate Shop, as well as local boutiques and restaurants.

Prime Location for Exploration
Situated just minutes from Fisherman’s Wharf and the Golden Gate Bridge, guests can easily explore the city's top attractions. The dog-friendly Crissy Field is a short bike ride away, perfect for outdoor enthusiasts. Plus, all Residence Reservations include two complimentary valet parking spots.

Experience luxury and convenience at The Fairmont Heritage Place Ghirardelli Square – book your stay now for an unforgettable San Francisco getaway.

Important information:

Please note: If you sign up as a “Fairmont President Club Member”, you will be eligible for free bike rentals. Please contact The Fairmont Heritage Place Ghirardelli Square for further information.

There is an additional fee required for each package received or sent at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.4
Based on 287 reviews
Cleanliness: 8.14
Service: 9.14
Location: 10
Room Quality: 9.14
Amenities: 9.64
Value for Money: 9.14
Food and Beverage: 10
Overall Experience: 10
X
xiaosen • family_with_children • cn
10
带厨房和洗衣，烘干机。特别适合家庭旅游！
Pros:

带厨房和洗衣，烘干机。特别适合家庭旅游！

2026-06-22 • via Nuitee
N
NINA SAZER • couple • us
10
Super amazing wonderful stay in every way.
Pros:

Everything was wonderful. The room was exceptionally clean, modern and spacious. The location was great and the staff were a joy-attentive and helpful

Cons:

Nothing I would change

2026-06-22 • via Nuitee
Y
Yalondaa • couple • us
10
Perfect.
Pros:

Everything was wonderful from the staff to the facility. The hotel was clean and beautiful.

Cons:

I have not one compliant. Even left something behind and they reached out to return it. Absolutely wonderful hotel.

2026-06-18 • via Nuitee
A
Ashwin • extended_group • ca
9
2026-06-14 • via Nuitee
M
Mark • extended_group • us
10
Pros:

The Location was perfect. The beds were very comfortable, and the view was spectacular.

Cons:

Nothing

2026-06-08 • via Nuitee
L
Leah • extended_group • us
10
Made our SF vacation- a bay view splurge worth it!
Pros:

Great view, great apartment, great location, great staff! The apartment itself, with the wonderful bay views in each room, was a big plus of our SF experience.

Cons:

Expensive but worth the bay room apartment. It was a big splurge for my family - once in lifetime trip for the older folks - not my recent master’s graduate I hope.

2026-05-19 • via Nuitee
K
Kim • extended_group • us
10
Amazing Clean and Great Locations
Pros:

Amazing Everything Amazing!

Cons:

Nothing we loved it all

2026-05-12 • via Nuitee
M
Marie • couple • de
9
2026-05-09 • via Nuitee
K
katherine • solo_traveller • ch
10
Great location, great staff, wonderful apartment!
Pros:

Location is absolutely fantastic! Steps from restaurants and walking along the Fishermans Wharf and Fort Mason. View to Alcatraz! Staff were friendly and the apartment was wonderful, large and well appointed. The bed was super comfortable. Will definitely stay there again!.

2026-04-27 • via Nuitee
N
Natalie • extended_group • us
10
2026-04-22 • via Nuitee
G
Gordon • solo_traveller • gb
10
Pros:

Great hotel. Lovely staff...particularly the concierges. Great location.

Cons:

No breakfast...but really this was the only downside...everything else was exceptional.

2026-04-22 • via Nuitee
M
melissa • couple • us
6
Not what it used to be.
Pros:

Location and plenty of space.

Cons:

It's not what it used to be. No more driver, butler, concierge lounge daily. The fixtures and furnishings are not only dated but scuffed up, chipped and just old - not in a good way. Staff will no longer help you get reservations, arrange for really anything. It's more like an air BNB. This sounds like 1%er problems but at 1300.00 a night, I expected the Fairmont to be as I remembered. there's little value here. With the exception of 1 or 2 staff, I find very little to say about the Fairmont Heritage other than look elsewhere, you'll feel taken advantage of.

2026-04-16 • via Nuitee
J
Jason P Smith • family_with_children • au
9
2026-04-12 • via Nuitee
C
Christopher • solo_traveller • us
9
Great stay in an amazing location!
Pros:

The place was big and very comfortable. It had everything we needed and many things were nearby such as restaurants and shops. The staff was great and very helpful.

Cons:

It was a little pricey

2026-03-23 • via Nuitee
G
Gaele • extended_group • fr
10
2026-03-22 • via Nuitee
F
Felix • family_with_children • us
10
Pros:

Location. Great rooms!!

Cons:

Did not provide breakfast

2026-03-17 • via Nuitee
L
Leslie • family_with_children • us
10
Pros:

Plenty of space for a large family including a kitchen. Loved the location. Staff were great. High ceiling and brick walls were beautiful. Able to valet a large vehicle.

2026-03-15 • via Nuitee
A
Arletha • family_with_children • us
10
2026-02-11 • via Nuitee
L
Liviya • family_with_children • ca
9
2026-01-12 • via Nuitee
J
jorge • couple • pr
10
Pros:

Very very beautiful view of the bay close to all restaurants and bars

2026-01-11 • via Nuitee