Wingate by Wyndham Horn Lake Southaven

Hotels
•
Wingate by Wyndham
7.3 (833 reviews)
701 Southwest Dr , Horn Lake , US
+1 662-253-4157

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location / near amenities (Waffle House)
Some guests found the rate a bargain
Front-desk staff acted quickly in at least one bed-bug incident
Reported clean, safe, and new room by one reviewer
Cons:
Reports of bed bugs and visible stains (blood, urine)
Rooms described as dirty (dirt, bug behind fridge, stained tub)
Kitchen amenities missing and burner issues
Unhelpful or rude staff in some cases; refusal of refunds/management escalation
Poor, limited breakfast offerings
Smoke/weed smell in hallways and disturbances on property
Old/outdated facilities (beds, showers), poorly functioning toilets and pillows

Categories

Cleanliness
6
Multiple reports of bed bugs, visible stains (blood, urine), dirt, and a generally unclean room and tub — cleanliness is notably below expectations.
Service
8
Mixed service: staff responded quickly to the bed-bug incident (spray and offered room change), but other interactions included refusal of refunds, attitude at the front desk, and lack of managerial escalation.
Location
9.5
Consistently praised: good location, convenient and near local amenities (mentioned proximity to Waffle House).
Room Quality
6
Room problems reported: bed bugs, stained mattresses, malfunctioning burners, poor pillows and toilets — room quality below typical expectations.
Amenities
6.5
Amenities underwhelming: advertised kitchen lacked utensils/pots/pans, breakfast offerings were limited and inconsistent.
Value for Money
9.4
Mixed perceptions: one guest called it a bargain for a clean new room, though others felt the poor experiences negated value; perceived value remains high for some guests.
Food and Beverage
6
Complaints about breakfast (limited items, no pancakes/waffles at times) and a cramped breakfast area — food service considered subpar.
Overall Experience
7
Highly mixed overall: some guests satisfied with location and price, while others had traumatic stays (bed bugs, filth, unhelpful management) leading to very negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Outdoor Swimming Pool and Free Wi-Fi
Enjoy a refreshing dip in the outdoor swimming pool at Wingate by Wyndham Horn Lake Southaven. Stay connected with complimentary Wi-Fi provided to all guests.

Convenient Amenities and Services
Benefit from a 24-hour reception and vending machines during your stay. Start your day right with a cup of coffee offered in the mornings.

Nearby Attractions
Explore popular destinations such as Graceland, the Elvis Presley estate, and the Mall of Memphis, all just a short drive away.

Experience comfort and convenience at Wingate by Wyndham Horn Lake Southaven. Book your stay now for a memorable getaway.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 833 reviews
Cleanliness: 6
Service: 8
Location: 9.5
Room Quality: 6
Amenities: 6.5
Value for Money: 9.4
Food and Beverage: 6
Overall Experience: 7
V
Vicky • couple • us
5
2026-09-14 • via Nuitee
A
Adonna • family_with_children • us
3
2026-09-11 • via Nuitee
T
Tyra • solo_traveller • us
10
2026-09-11 • via Nuitee
J
Janet • couple • us
7
2026-08-20 • via Nuitee
T
Taletha • couple • us
9
2026-08-12 • via Nuitee
G
Glen • solo_traveller • us
8
A great deal. Totally satisfied.
Pros:

Great location, clean, safe. Near Waffle House! A bargain for a nice clean new room.

2026-08-09 • via Nuitee
D
Donisha Johnson • solo_traveller • us
10
2026-08-02 • via Nuitee
L
Letmecee82 • Solo travel
2
What creeps in the night
Pros:

Bed bugs!! Thank god I never unpacked. I checked in late night passing through to my next destination. The bed “ looked” clean but noticed it had a bed skirt which I’m sure never gets pulled off and cleaned. I was sitting on the side of the bed and noticed a big bug crawling across the bed. I killed it and immediately went to the front desk. When I notified the lady she immediately grabbed a can of bug spray and followed me to the room. While showing her what I killed another one crawled from the side of the mattress!!! She sprayed it and picked it up with tissue. I told her I would be checking out and if there were a manager and of course there wasn’t. She offered to switch rooms but after that my stay was over. They also promote it being smoke free but smelled nothing but weed in the hallways. This is the first time losing 100+ dollars was actually worth it.

2026-08-01 • via Tripadvisor
B
Bradford • solo_traveller • us
5
Pros:

A family was sitting on the property with garbage bags full of their belongings. As if they had been evicted. Distasteful. There was a strong smell of Clorox in the lobby. The breakfast was pitiful. Only a few items at a time were available at the time I tried to eat the clerk did come and place more potatoes. There were no pancakes nor waffles. It was cramped. I will not use this location again.

2026-07-19 • via Nuitee
B
Brittany • solo_traveller • us
1
What a horrible experience!
Pros:

The location was good.

Cons:

I booked the king bedroom suite that comes with a kitchen. I've booked suites many times before with a kitchen. This is the first that I've booked a suite with a kitchen that doesn't come with anything you would need for a kitchen. There was no utensils no pots or pans, I mean NOTHING! There is nothing listed saying it won't come with anything. Also, the burner would not work. We went out and bought pots and pans and utensils just for the burner to not work. We were then told by a staff member that it takes a certain type of pot in order for the burner to come on and stay on. This is the same staff member who I complained to who never told me this to begin with. Upon inspecting our room further, we discovered filth. The mattress to the bedroom, and the mattress to the sofa bed was absolutely absurd! Blood stains, dirt stains, and what appeared to be urine stains. After taking pictures and videos, we went back to the front desk and showed the staff member and kindly asked for a refund, she refused. She would not call management and she also refused to give us a number to speak to someone higher up. She said that she could give us sheets and then someone would clean the mattresses in the morning. Excuse me?!! My family was not sleeping in filth. The tub was dirty a s badly stains. Spots of dirt all over the walls, dried up food spilled in the corner and a bug behind the fridge. This is the most terrible experience. My family includes myself, husband and children, and we ended up Back on the road driving home at 1am after trying to reason with them and waiting on our booking site to try to help. No refund, no apology, no anything. Just a horrible and traumatic experience!

2026-07-18 • via Nuitee
S
Shante • extended_group • us
3
2026-07-06 • via Nuitee
J
Jairus • couple • us
1
I will never book here again
Pros:

Nothing

Cons:

The lady at the front desk had an attitude the whole time. Could not upgrade my room. Toilet barely flushed. Breakfast was horrible. Pillows was horrible

2026-07-06 • via Nuitee
H
Hester • couple • us
1
2026-07-05 • via Nuitee
M
Mei • extended_group • us
4
设置陈旧
Pros:

没有

Cons:

床，冲凉房

2026-06-27 • via Nuitee
B
Barbara • solo_traveller • us
9
2026-06-24 • via Nuitee
T
Tashiri • solo_traveller • us
5
This is not my first time visiting this location, the first time I was met with disappointment.
Pros:

The room was clean and comfortable, the staff at the front desk was friendly.

Cons:

I could smell a mild odor, may have been the carpet. The air conditioner in the room i stayed in was loud, and I could not sleep because of the constant door slamming throughout the night. I don't know if it was the placement of my room (at the end of the all) or what, but every time I dozed off there was noise to wake me up. That is not a direct reflection of the business, but it was definitely unfortunate.

2026-06-15 • via Nuitee
C
Cynthia • solo_traveller • us
6
Cons:

The air didn't work well and the remote needed new batteries

2026-06-14 • via Nuitee
J
Jackiela • solo_traveller • us
1
Waste of money
Pros:

Nothing.

Cons:

The bathroom was disgusting. The room was disgusting. The smell was horrible. The hallways were disgusting. The front desk lady was sleeping and had an attitude when I was checking in. She didn’t wanna assist me. Neither did the manager of the building. The TV didn’t work. I would not ever book this hotel again, and I would advise you not to.

2026-06-14 • via Nuitee
L
L8244SWgregw • Friends getaway
10
Nice stay
Pros:

Hornlake Wingate rooms was nice and good customer service and nice help would love to stay again

2026-06-06 • via Tripadvisor
K
Kiara • couple • us
6
Cons:

The bed was just too uncomfortable for me I have a bad back and the bed didn’t feel good!

2026-05-25 • via Nuitee