Grand Hyatt San Antonio River Walk

Hotels
•
Hyatt
8.7 (908 reviews)
600 East Market , San Antonio , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good amenities
Cons:
Low shower pressure
Room service options were limited
Elevator issues

Categories

Cleanliness
8.66
Clean and nice with beautiful views, standard quality for this hotel tier.
Service
9.13
Very friendly and professional staff, with notable mentions of helpful valet and front desk.
Location
9.17
Excellent location near the River Walk, close to attractions.
Room Quality
8.12
Rooms good but reported issues with shower pressure, renovation needed.
Amenities
8.65
Good amenities including a pool and gym, standard quality for this hotel tier.
Value for Money
8.61
Luxury hotel rates with premium offerings, meets expectations.
Food and Beverage
8.66
Good food options but room service could be improved.
Overall Experience
8.63
Overall a lovely stay with minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:59

Property Description

Luxurious Accommodations

Experience the ultimate comfort at Grand Hyatt San Antonio River Walk with elegant rooms featuring modern amenities, plush bathrobes, and stunning views of the city. Relax in style and indulge in a restful stay.

Exceptional Dining Options

Enjoy a culinary journey at our diverse downtown restaurants where each child dines for free with an adult entrée purchase. From gourmet meals at Ruth’s Chris Steak House to energizing cocktails at Bar Rojo, savor a variety of flavors during your stay.

Prime Location and Facilities

Situated on the iconic San Antonio River Walk, our hotel offers easy access to popular attractions like the Alamo and the Convention Center. Unwind by the outdoor heated pool, stay active at the fitness center, and take advantage of convenient services like valet parking and free WiFi.

Book now for an unforgettable stay at Grand Hyatt San Antonio River Walk and create lasting memories with your loved ones.

Important information:

For rates with breakfast included, please note that it is for 2 adults. Additional charges apply for additional guests.

This hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 59 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 908 reviews
Cleanliness: 8.66
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.63
M
Maria Elena • family_with_children • us
5
2026-05-28 • via Nuitee
J
Julie • solo_traveller • gb
6
Transparency and clarity needed.
Pros:

The lobby was beautiful, the spoonful shop was the saving grace for customer service, coffee and snacks. The pool was nice and provision of towels was helpful. The DJ played great music. The gym was great, the room was clean and comfortable. The air conditioning was appreciated.

Cons:

The coffee provision in the room was terrible, a kettle would have been better with coffee sachets, the small sachet of milk powder wasn't adequate. The towels were tiny, too small to wrap after a shower, and I'm not large, just average.

On arrival the front desk was very hostile, an attempt was made to take €300 off of my card, without any warning, for 'incidentals'. I was then mocked for not expecting this. The holiday was a hard saved for treat and I didn't arrive with a bottomless budget. I paid for everything when I booked, at least I thought I did, but then another €150 dollars was taken unexpectedly for taxes. I booked breakfast included but as I had to sign to agree for the charge I didn't trust it and didn't have breakfast all of our stay. The staff in the hotel (apart from a guy on checkout) were all very stressed and hostile.

I couldn't access the plug to turn the fridge on in the room, the TV didn't have the satellite channels as sold.

We were not explained on arrival that they key card was needed for the lift to function, all just adding to lots of very stressy experiences that really made me resent the hotel and their comfort with helping themselves to money from my account.

The shop really was the saving grace for morning coffee and croissants for breakfast, and lovely customer service by every member of staff in there.

2026-05-25 • via Nuitee
P
Patricia • solo_traveller • us
9
Stay again!😊
Pros:

Great location to the Riverwalk. Room was very clean and beds very comfortable. Staff was excellent in helping with restaurants and taxi services.

2026-05-18 • via Nuitee
J
Jaime • couple • nl
9
2026-05-12 • via Nuitee
D
David Alejandro • solo_traveller • mx
4
Cons:

El desayuno horrible

2026-05-07 • via Nuitee
J
Jens • family_with_children • de
8
2026-05-03 • via Nuitee
T
Tiffany • family_with_children • us
10
2026-04-29 • via Nuitee
C
Claire • couple • us
10
2026-04-29 • via Nuitee
F
Finol • family_with_children • us
6
There was a disappointing situation were we bought the VIP access to have breakfast (which were included initially) and
Pros:

The breakfast was good!

Cons:

The pillows were like we were using rocks in our heads.

2026-04-27 • via Nuitee
T
TankPolak • Business • Los Angeles, California
6
Clean, fine hotel; Adequate
Pros:

Clean, friendly service. Adequate business hotel. Overpriced for what one gets. Had an issue with the pillows. Asked for some foam pillows but they never came. Hotel room was a bit worn. Sink, for example, is stained marble. Housekeeping should keep the bottles of soap, lotion, etc full. I loved that there is a shower mat. You don't find that in many places anymore. Nothing wrong with this hotel. Just nothing extraordinary.

2026-04-22 • via Tripadvisor
7
777cr • Business • Cromwell, Connecticut
10
Good value and stay
Pros:

Great location. Beautiful hotel, pool, fitness center. Great mixed drinks at the bar. Comfortable beds. Pool had towels stocked. Pool and fitness center were VERY clean!

2026-04-21 • via Tripadvisor
9
939gaylac • Business • Denver, Colorado
6
Lack Luster
Pros:

My stay at the Grand Hyatt San Antonio River Walk was underwhelming overall. The layout was somewhat difficult to navigate, and while I stayed on the 8th floor, the room itself needs improvement particularly with temperature control and an outdated bathroom. Having to use a hallway microwave was also inconvenient. For the price per night, I expected more amenities like an indoor pool, sauna, or spa services. The highlight of my stay was the efficiency and professionalism of the cleaning staff.

2026-04-17 • via Tripadvisor
M
mybell2006 • Business • Sperry, Oklahoma
10
Great hotel and great experience!
Pros:

Great location and the hotel was amazing! There are many food options around and location to riverwalk and lots of other fun things to do!

2026-04-16 • via Tripadvisor
D
debrag35 • Business • Keenesburg, Colorado
8
Grand on the Riverwalk
Pros:

Great location for our conference. Clean room and staff provided excellent service. Loved the experience. Easy walking distance to shops, entertainment, and restaurants.

2026-04-15 • via Tripadvisor
E
Explorer62705574266 • Friends getaway
10
Service was amazing
Pros:

This was my first time dining at the Grand Hyatt Moda Fair and the experience was amazing. I was a bit confused but our server Dominique helped guide us through the situation. The buffet was delicious. She had also went above and beyond and brought me an energy drink, I cant go without my caffeine . 10/10 would recommend to go ! Ask for Dom!

2026-04-14 • via Tripadvisor
P
Passenger43798627701 • Business
2
Great location poor hotel and staff
Pros:

Great location poor hotel and staff. charged me double and then told me to wait for it to come of credit card still fighting the charges

2026-04-13 • via Tripadvisor
J
jurgen • extended_group • be
8
zzer goed meegevallen
Pros:

vriendelijk personeel, lekker ontbijt, mooi zwembad, uitstekende fitness

Cons:

dure overnight parking, te kleine bedden

2026-04-13 • via Nuitee
G
Gabrielle • family_with_children • us
10
2026-04-13 • via Nuitee
J
Jerry • couple • us
10
2026-04-11 • via Nuitee
B
Brenda • solo_traveller • us
10
We absolutely loved our stay and would stay again at this beautiful hotel.
Pros:

Excellent location. Easy access to the convention center and river walk. The restaurants and bars were very nice and convenient.

2026-04-11 • via Nuitee