Oaks Brisbane on Charlotte Suites

Hotels
•
Oaks Hotels & Resorts
8.3 (6491 reviews)
128 Charlotte Street , Brisbane , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Convenient amenities
Cons:
Parking issues
Cleanliness concerns
Some dated furniture

Categories

Cleanliness
7.45
Multiple mentions of cleanliness being sufficient, but also mentions of the apartment being dirty.
Service
8.95
Positive comments about friendly and helpful staff.
Location
8.95
Consistently praised for its central location and proximity to attractions.
Room Quality
7.95
Mixed reviews; some apartments were described as clean and comfortable, but concerns about wear and tear.
Amenities
7.95
Amenities were mentioned as good but with suggestions for improvement like adding shelves in bathrooms.
Value for Money
8.45
Valued for money given the location and amenities provided.
Food and Beverage
8.25
Not extensively covered, but positive mentions regarding value and quality.
Overall Experience
8.45
Overall satisfaction expressed with multiple reviews highlighting enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:35

Property Description

Luxurious Self-Contained Accommodation
Oaks Brisbane on Charlotte Suites, nestled in Brisbane's CBD, offers stylish self-contained apartments with private balconies, perfect for a relaxing stay.

Impressive Amenities
Guests can enjoy the convenience of 2 swimming pools, a fitness centre, and a sauna, providing the ultimate relaxation experience. Free WiFi ensures you stay connected throughout your visit.

Prime Location
Situated just minutes away from Queen Street Mall, the Brisbane River, and City Botanic Gardens, our hotel offers easy access to the best attractions in the city.

Experience comfort and convenience at Oaks Brisbane on Charlotte Suites - book your stay now for an unforgettable Brisbane getaway.

Important information:

Please note that credit cards are the only accepted method of payment at this property.

Please note that there is a nonrefundable 1.5% charge when you pay with a credit card.

Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BNE

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 59 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 39 per day.

Location

Guest Reviews

8.3
Based on 6491 reviews
Cleanliness: 7.45
Service: 8.95
Location: 8.95
Room Quality: 7.95
Amenities: 7.95
Value for Money: 8.45
Food and Beverage: 8.25
Overall Experience: 8.45
J
Jean Claude • couple • nc
7
Bien mais sans plus.
Pros:

L’emplacement

Cons:

Établissement un peu vieux. Pas de coffre. Vaisselle pas très bien lavée.
Pas de clim dans le premier attribué et carte d’accès à la seconde chambre qui ne fonctionne pas. Donc retour à l’accueil 2 fois de suite.

2026-05-09 • via Nuitee
R
Rachael • family_with_children • au
8
Great location.
Pros:

Location.
The beds were amazingly comfortable

Cons:

The overwhelming scent of air freshener in the foyer/lobby it was sickening
The pathways around the accommodation were dodgy with various patches of different materials, uneven, difficult to bavigate with a wheelie walker

2026-05-09 • via Nuitee
Y
Yi Chia • couple • tw
9
2026-05-09 • via Nuitee
C
Cheryl • solo_traveller • nz
8
Pros:

The location. The size.

Cons:

Smelt really musty. The aircon grate needed cleaning. Grates were clogged.

2026-05-09 • via Nuitee
H
Hayley • family_with_children • au
6
Pros:

Room size and location was good

Cons:

The room had a musty smell that we couldn't get rid of by opening door.

2026-05-08 • via Nuitee
T
Trace • solo_traveller • us
10
2026-05-07 • via Nuitee
T
Tommy • solo_traveller • gb
10
2026-05-06 • via Nuitee
D
Debbie • solo_traveller • au
10
Fabulous property to stay at
Pros:

Great location, attentive front desk staff, brilliant room facilities

Cons:

Everything was great

2026-05-06 • via Nuitee
P
peter • couple • au
9
2026-05-06 • via Nuitee
M
Michael • couple • au
8
2026-05-06 • via Nuitee
R
ROBERT • solo_traveller • au
8
2026-05-06 • via Nuitee
M
Maria Theresa • couple • au
9
We enjoyed our stay. Sleep well not noisy.
Pros:

Close to every thing

Cons:

Booking. Com

2026-05-05 • via Nuitee
H
Hunter • family_with_children • au
10
2026-05-05 • via Nuitee
R
Robert • solo_traveller • au
1
Pros:

I booked and made a reservation but turned up and no information no reason for no availability

Cons:

No email to let me know my booking wasn't available,no reason for the no availability, no exact time this accrued no information on why , he wasss blunt and 10 min later of asking what do I do now had no idea what I could do now it was late . .. and I had to watch another person walk in with partner and bags walking in. And get a room ..no problem. I've got this on video

2026-05-05 • via Nuitee
J
Jane • couple • nz
10
Great city, will be back for another holiday.
Pros:

Central, nice view, clean, comfortable and well appointed.

Cons:

Bedroom a little small for 2 suitcases

2026-05-05 • via Nuitee
A
Amendah • family_with_children • au
10
Pros:

Located right in the Heart of Brisbane City just next to queen street. Very friendly & helpful stuff. Clean facilities and good value for money:) would stay again

2026-05-05 • via Nuitee
N
Naish • solo_traveller • gb
10
Amazing experience for an overnight stay
Pros:

Room was spacious, clean and well appointed. Loved the birthday wine , chocolates and biscuits.

Cons:

Nothing

2026-05-04 • via Nuitee
M
Matthew • solo_traveller • au
6
Mostly pleasant but probably not best value for money.
Pros:

Location is great.
Pool and sauna both great.

Cons:

Smell in the corridor was a bit unpleasant.
Lift needs an upgrade or servicing.
Decor a bit dated.
Room rate a bit steep for what it was,

2026-05-04 • via Nuitee
K
Karlene • couple • au
9
Perfect spot for exploring Brisbane CBD - many delicious food spots near by. Staff amazing - especially Ashley on front
Pros:

The location was perfect, the apartment had everything we needed and more. We were on the 33 floor and the view was great over Brisbane City.
Bed was very comfy and lounge was perfect to chill in for a couple.

Cons:

Bathroom was slightly dated - but nothing I’m overly concerned about. Just seemed not as modern as rest of apartment.

2026-05-04 • via Nuitee
M
Maddison • solo_traveller • au
9
2026-05-04 • via Nuitee