DoubleTree by Hilton North Charleston - Convention Center

Hotels
Doubletree by Hilton
9 (468 reviews)
5264 International Boulevard , Charleston , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Cleanliness issues
Room quality complaints

Categories

Cleanliness
7.59
Several complaints about dirty floors and maintenance issues.
Service
10
Many positive reviews highlighting excellent service from staff members like Sha, Sandy, and Suzie.
Location
9.56
Great location mentioned in multiple reviews.
Room Quality
7.6
Rooms described as dark and in need of renovation.
Amenities
9.55
Good experience with food and beverage service, especially at the bar.
Value for Money
9.08
Overall value considered decent, despite certain shortcomings.
Food and Beverage
9.54
Positive comments regarding the quality of food and drink.
Overall Experience
9.09
Mixed experience, with highlights from staff service but complaints about cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:22

Property Description

Convenient Location and Complimentary Services
Located in North Charleston, the DoubleTree by Hilton offers free transfers to key attractions like Tanger Outlet Mall, Charleston Area Convention Center, and Charleston International Airport. Enjoy complimentary WiFi in every room along with a microwave, refrigerator, and Keurig coffee machine.

Comfortable Accommodation Options
Choose from rooms equipped with a 37-inch flat-screen TV or upgrade to a studio room with a separate living area, 42-inch flat-screen TV, and a sofa bed.

Warm Welcome and Leisure Facilities
Indulge in a warm chocolate chip cookie at check-in and make use of the outdoor pool, hot tub, and 24-hour fitness center. For business travelers, a business center is also available.

Book now for a delightful stay at DoubleTree by Hilton North Charleston Convention Center.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Thu, Apr 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Location

Guest Reviews

9
Based on 468 reviews
Cleanliness: 7.59
Service: 10
Location: 9.56
Room Quality: 7.6
Amenities: 9.55
Value for Money: 9.08
Food and Beverage: 9.54
Overall Experience: 9.09
E
ELAINE solo_traveller us
10
Pros:

Staff very accommodating. Enjoyed the lounge area

2026-08-28 via Nuitee
J
Jonathan solo_traveller us
10
2026-08-10 via Nuitee
R
RaymondR662 Business
10
I feel very welcomed
Pros:

Absolutely love this place! It's in a very convenient location, very nice rooms and the staff is exceptional. Mrs Sandy always treats me well at breakfast and almost feels like home! This is my go to place when in Charleston!

2026-08-06 via Tripadvisor
T
timgC7189DZ Solo travel
10
Great service and very attentive.
Pros:

Sandy was a fantastic server. Very helpful with a lovely smile. She even has some nice cursive. Easily legible, not the typical doctors chicken scratch.

2026-08-03 via Tripadvisor
M
Martina couple us
10
2026-08-03 via Nuitee
V
vavesleigh Business
10
Great friendly service all around
Pros:

Had a great two-night stay. The front desk staff (Isabel and John) were helpful, the shuttle driver (Kim) was pleasant company on the ride, and my breakfast was delicious. The service (Ms. Jackie and Ryan) in Indigo restaurant was great.

2026-07-30 via Tripadvisor
7
721jessiey Business Incline Village, Lake Tahoe (Nevada), Nevada
10
Jackie and Sandy are so lovely!!
Pros:

I had the pleasure of staying at Doubletree Hilton North Charleston for two weeks while on a work trip with my husband. We were met with such wonderful hospitality. I want to give a major shoutout to Jackie and Sandy at the Indigo restaurant. Every morning, I’d make my way down to the lobby for breakfast and was greeted by the two of them with such warmth, joy, and happiness. When you travel for business, the monotony of daily meetings can weigh heavily on the mind, but I found myself looking forward to seeing Jackie’s bubbly smile to start my day. The food is delicious, the coffee is flowing, the cleanliness is top notch, and these ladies made the atmosphere personable. Thank you Jackie and Sandy, for making my stay feel a little like home. - Hanna

2026-07-23 via Tripadvisor
F
Frank couple us
4
2026-07-16 via Nuitee
D
DR N couple us
2
You solicit Feedback, but what do you Do to investigate this feedback regarding Partners Misconduct?
Pros:

There were (seemed intentional) loud non-vocal disturbances ALL NIGHT close proximity to my Assigned Roon on 6th floor. During my online Reservation, I requested room on the LOWEST LEVEL, got just the OPPOSITE 6 Fl.

2026-07-15 via Nuitee
1
1katrinw Business
10
Excellent Service! Thank you!
Pros:

The staff is wonderful! I want to thank Sandy who works in the dining room at breakfast. My husband travels frequently for work and stays here - he has told me about Sandy and how friendly and helpful she is. It really makes travelling easier when there are friendly people. Today I had the opportunity to meet Sandy, not only did she know my husband by name, I too saw the kindness exhibited to myself and others. Plus when I ordered peach juice (yes, peach!) she said her favorite was to try it with a little bit of cranberry juice mixed in. It was delicious ! Thank you Sandy for being a great ambassador for Hilton, but also a wonderful person!

2026-07-14 via Tripadvisor
S
Sedira couple us
10
Excellent, will be back!
Pros:

How quiet and clean everything was. Staff was very nice to us.

Cons:

Nothing

2026-07-14 via Nuitee
6
65tabbyd Business
10
Great hotel and services
Pros:

The hotel is clean and service is great! Sandy and provided excellent services for breakfast. She was friendly, accommodating and mindful.

2026-07-13 via Tripadvisor
S
Sherry solo_traveller us
9
2026-07-13 via Nuitee
K
Karen couple us
5
Ok
Pros:

Close to the airport.

Cons:

There is nothing that stood out with the exception of staff. They were very unprofessional. I’ve never seen so many miserable employees in one place.

2026-07-11 via Nuitee
8
84tristend Solo travel Hilo, Island of Hawaii, Hawaii
10
Indigo Lounge - Ask for Sandy
Pros:

I decided to have breakfast in The Indigo Lounge (7/09/26) and want to give a HUGE thanks to Sandy. She is a true Representative of Southern Hospitality, and made me feel right at home as soon as I walked up to get seated. I ordered the Blueberry Pancakes which were delicious. Sandy went above and beyond in making sure all was good and is very kind and personable . . . such a Beautiful Lady . . . and truly cared about my experience. I felt like I had known her all of my life which took my dining experience to the next level.

2026-07-09 via Tripadvisor
B
bhill60022 Family Rockville Centre, Long Island, New York
10
Dining Service
Pros:

Thank you, Ms. Sandy, for your excellent service! You went above and beyond with your friendly, attentive care and made our dining experience exceptional. Breakfast was delicious, and we truly appreciate your hospitality.

2026-07-07 via Tripadvisor
D
DOCtorBates Business
10
Best customer service experience
Pros:

I've stayed at the Doubletree by Hilton for the past two weeks. In the mornings, I typically get breakfast at the restaurant. I must say the level of customer service provided by Sandy and Tiffany has been exceptional. Both ladies have provided an outstanding service which resonates and jump starts my day. To all current and future guest, please get breakfast and you will be very pleased with the high customer service from both ladies.

2026-07-06 via Tripadvisor
G
Geovany solo_traveller us
9
2026-07-06 via Nuitee
J
JOHN couple us
10
Fantastic
Pros:

Great experience!

Cons:

Free breakfast.

2026-07-06 via Nuitee
B
barbarawV8398SX Friends getaway
10
She was very friendly
Pros:

Interaction with Susy in the lobby bar was exceptional

2026-06-27 via Tripadvisor