DoubleTree by Hilton North Charleston - Convention Center

Hotels
•
Doubletree by Hilton
9 (423 reviews)
5264 International Boulevard , Charleston , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Cleanliness issues
Room quality complaints

Categories

Cleanliness
7.59
Several complaints about dirty floors and maintenance issues.
Service
10
Many positive reviews highlighting excellent service from staff members like Sha, Sandy, and Suzie.
Location
9.56
Great location mentioned in multiple reviews.
Room Quality
7.6
Rooms described as dark and in need of renovation.
Amenities
9.55
Good experience with food and beverage service, especially at the bar.
Value for Money
9.08
Overall value considered decent, despite certain shortcomings.
Food and Beverage
9.54
Positive comments regarding the quality of food and drink.
Overall Experience
9.09
Mixed experience, with highlights from staff service but complaints about cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:22

Property Description

Convenient Location and Complimentary Services
Located in North Charleston, the DoubleTree by Hilton offers free transfers to key attractions like Tanger Outlet Mall, Charleston Area Convention Center, and Charleston International Airport. Enjoy complimentary WiFi in every room along with a microwave, refrigerator, and Keurig coffee machine.

Comfortable Accommodation Options
Choose from rooms equipped with a 37-inch flat-screen TV or upgrade to a studio room with a separate living area, 42-inch flat-screen TV, and a sofa bed.

Warm Welcome and Leisure Facilities
Indulge in a warm chocolate chip cookie at check-in and make use of the outdoor pool, hot tub, and 24-hour fitness center. For business travelers, a business center is also available.

Book now for a delightful stay at DoubleTree by Hilton North Charleston Convention Center.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Oct 1, 2025 until Tue, Mar 31, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 423 reviews
Cleanliness: 7.59
Service: 10
Location: 9.56
Room Quality: 7.6
Amenities: 9.55
Value for Money: 9.08
Food and Beverage: 9.54
Overall Experience: 9.09
D
Devon • couple • us
10
My stay here was pleasant and definitely worthy of another visit. We spent time in the bar. The bartender, drinks and fo
Pros:

Accessible

Cons:

N/A

2026-01-22 • via Nuitee
C
catht • family_with_children • us
6
Fair.
Pros:

The area and location. Breakfast was great.

Cons:

The sheets were dirty, good thing I did bring my own linen.

2026-01-20 • via Nuitee
M
Michael • solo_traveller • us
6
Too noisy late at night for restful sleep
Pros:

Shuttle service to airport, bar/restaurant were great.

Cons:

Room facing the highway was VERY noisy after 10 PM. Sounded like we were next to a raceway. Thin walls meant loud children and guests were very distracting. TV was too complicated to use effectively.

2026-01-20 • via Nuitee
J
Jennie • family_with_children • us
9
Cons:

Location/cleanliness

2026-01-19 • via Nuitee
J
JOANNE • extended_group • us
9
Pros:

The location was convenient to the airport for a very short stay.

2026-01-19 • via Nuitee
R
Rachael • couple • us
4
I will never recommend or return to this location
Pros:

The bar tender was really nice. The fitness center was nice as well.

Cons:

The rooms were really dark and dusty. There was also a large roach in our bathroom. There were a lot of cracks which I’m sure it came from.

2026-01-19 • via Nuitee
V
Vanessa • couple • us
8
The states was good!
Cons:

Breakfast at 20.00 per guest is pricy

2026-01-19 • via Nuitee
S
S9453OZlaurad • Family
2
Abysmal customer service
Pros:

I was prepared to overlook the multiple issues with my room (clogged toilet upon arrival, phone didn’t work, some of the lights don’t work, really uncomfortable beds) but the customer service on Sunday was absolutely horrific. The front desk agent was actually arguing with and yelling at customers. Definitely do not stay here if you have children or any expectations of a reasonable level of civility.

2026-01-18 • via Tripadvisor
A
Andrew • couple • us
2
Overpriced. Won’t stay again.
Pros:

Proximity to airport, but not worth the negatives.

Cons:

Way over priced for condition of a clearly old decrepit hotel. Either tear the hotel down and build a new building or lower the price. Also, there was not a free breakfast which was upsetting given then $300/night charge.

2026-01-15 • via Nuitee
A
ashwind2026 • Business
10
Keshia Jenkins for the win!
Pros:

HUGE shout out to Keshia Jenkins! She went over the top to get me back to the hotel from the airport. Please provide her extra kindness and appreciation! If you need any assistance, please give Keshia a call!

2026-01-08 • via Tripadvisor
7
755marvaw • Family
10
We’ll be back!
Pros:

Our family spent the Christmas holidays at DoubleTree with the most cordial staff member, Sha. Understanding that it’s the holidays and everyone wants to be home with their family, Sha was the best example of having a good work ethic (excellent customer service, funny, engaging and an all around joy). This was our second time staying at this location and I can only hope that we’ll see her again. The room was clean and it’s a great location. Thanks again, Sha!

2026-01-02 • via Tripadvisor
F
Federico • family_with_children • us
10
2025-12-20 • via Nuitee
B
Brandon • couple • us
10
2025-12-20 • via Nuitee
M
Marijean • couple • us
8
2025-12-19 • via Nuitee
D
Dashawn • extended_group • us
10
2025-12-19 • via Nuitee
V
Vazquez • solo_traveller • mx
10
2025-12-19 • via Nuitee
V
V236LWkatied • Couples
10
Top notch bar service
Pros:

The bartender Ms. Susy was amazing and was great made our drinks and even closed our tab past her clock out time. Between the great martini and the long island ice tea she definitely understands cocktails and deserves many praises.

2025-12-17 • via Tripadvisor
B
B1996JAmichaeld • Business
10
Susy the bartender
Pros:

Ordered a cheeseburger from the bar. Which was very good. The best part was the great service I received from Susy, who was the bartender. She was very tentative, making sure my experience was good and my order was perfect.

2025-12-14 • via Tripadvisor
A
Ashley • solo_traveller • us
9
2025-12-14 • via Nuitee
V
VOMITCHELL • Business • Charlotte, North Carolina
2
I could not wait to check out....
Pros:

I was extremely underwhelmed. The lobby was being renovated; however, the rooms NEEDED to be renovated. The rooms were dark. The carpet was ripped. The bathrooms were REALLY old. There was mold on the actual shower knob! The stone shower floor was extremely slippery. I stayed on the 6th floor and the wallpaper was falling off the walls in the hallways. There's a lot of options near the airport.... just go somewhere else.
This is not what one would expect from a Doubletree.

2025-12-11 • via Tripadvisor