DoubleTree by Hilton North Charleston - Convention Center

Hotels
•
Doubletree by Hilton
9 (442 reviews)
5264 International Boulevard , Charleston , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Cleanliness issues
Room quality complaints

Categories

Cleanliness
7.59
Several complaints about dirty floors and maintenance issues.
Service
10
Many positive reviews highlighting excellent service from staff members like Sha, Sandy, and Suzie.
Location
9.56
Great location mentioned in multiple reviews.
Room Quality
7.6
Rooms described as dark and in need of renovation.
Amenities
9.55
Good experience with food and beverage service, especially at the bar.
Value for Money
9.08
Overall value considered decent, despite certain shortcomings.
Food and Beverage
9.54
Positive comments regarding the quality of food and drink.
Overall Experience
9.09
Mixed experience, with highlights from staff service but complaints about cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:22

Property Description

Convenient Location and Complimentary Services
Located in North Charleston, the DoubleTree by Hilton offers free transfers to key attractions like Tanger Outlet Mall, Charleston Area Convention Center, and Charleston International Airport. Enjoy complimentary WiFi in every room along with a microwave, refrigerator, and Keurig coffee machine.

Comfortable Accommodation Options
Choose from rooms equipped with a 37-inch flat-screen TV or upgrade to a studio room with a separate living area, 42-inch flat-screen TV, and a sofa bed.

Warm Welcome and Leisure Facilities
Indulge in a warm chocolate chip cookie at check-in and make use of the outdoor pool, hot tub, and 24-hour fitness center. For business travelers, a business center is also available.

Book now for a delightful stay at DoubleTree by Hilton North Charleston Convention Center.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 442 reviews
Cleanliness: 7.59
Service: 10
Location: 9.56
Room Quality: 7.6
Amenities: 9.55
Value for Money: 9.08
Food and Beverage: 9.54
Overall Experience: 9.09
W
Witherspoon • solo_traveller • us
10
2026-05-25 • via Nuitee
D
Davis • couple • us
9
It was very outstanding
Pros:

I will highly recommend to anybody.

2026-05-13 • via Nuitee
A
Audrey • solo_traveller • us
1
Cons:

Everything

2026-05-07 • via Nuitee
L
ludwigf750 • Business
10
Sandy
Pros:

Sandra was the most friendly and serviceminded woman. Warm and kind.

2026-05-03 • via Tripadvisor
M
Mitsy • solo_traveller • us
10
2026-05-03 • via Nuitee
Y
Yvonne • solo_traveller • us
10
Pros:

Professionalism and cleanliness

2026-04-25 • via Nuitee
J
J3935DWjasonh • Family
10
Great experience
Pros:

Our flight was cancelled and we needed a hotel for the night. We chose the Double Tree North Charleston as it was close to the airport. We called and got a room, they sent a shuttle to pick us up at the airport. The hotel is very nice and clean. Is near several restraunts and the outlet mall our departing flight was scheduled to depart at 5pm the next day. The hotel staff allowed us to jabe a late checkout. We were also allowed to place our suitcases in their office while we waited for the time to leave for the airport. Shakilah was very helpful and very courteous. If we are in need id a hotel in North Charleston again, we will definitely choose this one

2026-04-21 • via Tripadvisor
D
DANIEL • family_with_children • us
1
I would never staynhere again.
Pros:

Nothing

Cons:

Stayed here during my son’s soccer tournament in Charleston and had a very disappointing experience.

Despite paying a high price, the room was dirty and the AC didn’t work. Maintenance was unable to fix it, and we were forced to sleep in an 80-degree room.

Housekeeping removed our towels but failed to replace them. After nearly two hours of back-and-forth with the front desk—who initially told us the hotel was sold out—they came at 11 PM, when my family was already asleep, to offer another room. The situation was handled in a rude and unprofessional manner.

Overall, the poor service and unacceptable conditions completely ruined our stay. Very disappointing, especially from DoubleTree by Hilton. I would not stay here again.

2026-04-20 • via Nuitee
L
Linda • couple • us
5
Pros:

Location

2026-03-23 • via Nuitee
G
Go54861134401 • Business
2
Dated and worn
Pros:

This hotel is super used and dirty at least floor two. Rooms are worn and dated, bathroom smells, fixtures are rusted. It’s gross. Not sure how it has 4.5 stars.

2026-03-19 • via Tripadvisor
C
Cosgrove • solo_traveller • us
6
Susie, the bartender made our whole day and the young two young ladies at the desk were very helpful
Pros:

I found the staff to be good hotel rooms themselves are carpets are dirty sheets weren’t really clean. Definitely need some help in that area not having the pool area opened or any of the chairs accessible when it was sunny out was a mess and it should have more time at the bar or keep the bar open from like noon with one person.

2026-03-19 • via Nuitee
E
Eddie • couple • us
10
2026-03-16 • via Nuitee
N
Nasuti • extended_group • us
10
The service here was amazing!
Pros:

Wish we chose a downtown hotel, but the hotel service and amenities were great!

Cons:

Wish there was a game table or something to keep my teen busy.

2026-02-24 • via Nuitee
C
cindybV4186ZV • Friends getaway
10
Room rate for gymnastics meet
Pros:

We are here for the gymnastics meet with my granddaughter. Erika B. at the front desk was awesome. So friendly and helpful. You need more employees like her. She made my stay alot more pleasant by helping me get our room rate fixed to what it should have been for the gymnastics meet. When we checked in on thursday I asked the lady at the front desk about it. But she told me my rate was right. And then this morning, Erika was willing to take the extra step and help. I assume she talked to her manager , and she was able to give us the rate we should have gotten. A big difference in the price . She made my day. One reason we chose to stay here was because of the meet rates and we love Hilton Hotels. Thank you.

2026-02-20 • via Tripadvisor
T
tomsA4276RC • Business • Fort Mill, South Carolina
8
Nice hotel……but
Pros:

Stayed at this hotel quite a few times. Nice place and never had a problem. But in reading their reviews it makes me wonder what is behind the curtain. Seems that many of the reviews are praising one of the staff by name. I always find that questionable as rarely does one interact with a person from the staff to remember their name and to comment on them just doing their job. Kind of makes one wonder if they, or the hotel, makes up a bunch of different Gmail accounts just to drive up online rating

2026-02-17 • via Tripadvisor
L
L7682CObillb • Couples
10
Friendly Staff
Pros:

we were supposed to go to CLT but were rerouted due to ice in CLT. While this was frustrating we booked a room at the Doubletree near the airport. after settling in we went to the bar for some food and drink where we were greeted by Suzie. She truly made our frustrating day disappear. The rooms were nice as well but Suzie sealed the deal.

2026-02-16 • via Tripadvisor
S
S1356ZZjuanc • Solo travel
10
Work Travel
Pros:

Restaurant Service. Jackie, Rod, Decyler Very Good Service and Atention. Time to Breckfast. Wonderful. Is time to relax.

2026-02-01 • via Tripadvisor
A
ashleycG1371KK • Business
10
Indigo restaurant
Pros:

The food was amazing! Very fast service and quality food. Thank you to Jackie, Rod, Deasler, and indigo restaurant crew!

2026-02-01 • via Tripadvisor
G
garyhB8OB • Business
6
A sad day
Pros:

After being a Diamond member for years. I feel like it's time to try a different Hotel chain or another Hilton. There's a lot of changes that doesn't fit well with me. I love almost all of the staff there.
Restaurant issues
Maintenance issues
Housekeeping issues
I have reached out several times to management there, and they have always responded with a calculated corporate answer. But at least they responded.
Maybe one day I will try Doubletree again.
I will miss the staff.
Thanks,
Gary

2026-01-28 • via Tripadvisor
M
mendelb2026 • Couples
10
Great experience after being rerouted due to ice storm.
Pros:

Great people and very nice place. Flight cancelled due to ice storm. Diverted to Charleston. Airline could rebook until next day. Call Doubletree got rooms for 3 couples. Life saver.

Front desk person was awesome, got 🍪

Rooms were fantastic.

Went to bar Suzie took great care of us.

Thanks again to staff.

2026-01-27 • via Tripadvisor