Residence Inn Tampa Suncoast Parkway at NorthPointe Village

My husband and I just completed a 2-month stay here, and it was actually hard to leave. It was like leaving the side of the family you like. The hotel staff were constantly attentive to our needs and eager to improve our quality of life, a level of service not often encountered in several years of traveling as nomads. Undoubtedly, front desk manager Alexa is the pillar of this. Margarita and Jessica at reception were always ready to assist with things like arranging housekeeping at our convenience and never failed to express a heartfelt welcome when we returned to the property at the end of the day. We are also very grateful to Erica, who worked with us to arrange our long-term stay and secure a suite that met our needs. And D.D. in maintenance became a friend as time went on and always offered to help us beyond his official capacity. When I needed tiny screws for a project, he took me to his workshop and made them available. A great guy.

As for the property itself, it is recently and nicely renovated. Our 1 bedroom suite was spacious and comfortable. Great water pressure in the shower. Housekeeping did an excellent job of keeping it and the common areas clean. The wifi was often slow, but adequate. Breakfast was plentiful, tasty and varied from day to day. We took delicious spinach quiche and bacon for the road on our day of departure. The property is directly adjacent to the Suncoast expressway but on a quiet road and was quiet even in our room, which faced the highway. It is about 20 minutes to Tampa airport. There is a CVS and Publix just on the other side of the expressway, about a 2 minute drive, and Costco and I-75 are about 15 minutes. There is overflow parking shared with the Hilton Garden Inn next door and a complex of restaurants and shops, so even on days when the hotel was fully booked, we were always able to find a space.

But despite the property being almost perfect for us, I cannot emphasize enough the impact that Alexa had on our stay. There is no problem that she can't solve, and her infectious joy and enthusiasm always put a smile on our faces. Her motto is, "Don't worry, I'll take care of it," which she did without fail. She is one of the reasons that we repeatedly extended our stay and why we will make this property our home whenever we're in west central Florida. Many thanks to her and the entire staff for all that you did for us. We look forward to seeing you again! J&B

Location , cleanliness, comfort , staff

Alexa and Margarita at the front desk were wonderful. They were extremely friendly and helpful at both check-in and check-out. They both went over and above.

Location for my purpose!

NO HOT WATER! ... just warm despite continued. ongoing efforts to fix it... heard complaints from other guests too... Great Staff- from Alicia at front desk to maintenance and kitchen staff... all pleasant..
have stayed many times, but now will not be back - company needs to invest in new system

My family and I had a great service during our latest extended stay at this hotel. We stayed at this hotel for over 3 months.Our time there was comfortable and enjoyable.We highly recommend this hotel.

Thanks

Hotel was filthy and the service was horrible. We Would not recommend . We upset by how horrible our experience was. Wouldn’t come back.

員工服務態度好、房間乾淨、設施齊全

My wife, Kelly and I sold our house in New Smyrna Beach and moved into a room at Residence Inn Marriott, Lutz, FL for nearly three months.
Alexa at the front desk and the entire staff, including the cleaning staff made us feel right at home!
It was a stressful time... buying and selling our home and moving... but the folks at Marriott really made it work!
Another compliment to Alexa at the front desk:
She went so far beyond what one might expect, it is hard to even know where to start.
From check in, to check out nearly three full months later, she did everything that she possibly could to make our stay enjoyable... she literally made our stay at Marriott a success...
Thank you so much, Alexa! (and everyone at the Residence Inn Marriott, Lutz, FL !!!

Everything

I travel every year on business. The hotel has always been very nice, but on this last trip, they made many improvements and renovated every area, improving the aesthetics even further. Everything was very clean and tidy. The staff in every area was super warm and helpful. Thank you, Alexa, Brenda, Mari, Alicia, Dante, and Ily.

Etwas außerhalb von Tampa. Direkt nebenan befindet sich in der Anlage ein weiteres schönes Hotel, einige Shops und Lokalitäten.