Crisol Europa

Hotels
•
Crisol
7.4 (1427 reviews)
Via Agrigento, 3 , Palermo , it

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Dirty rooms
Outdated facilities

Categories

Cleanliness
6.23
Multiple mentions of rooms being dirty, including dust and old items.
Service
8.2
Consistently positive reviews regarding staff welcoming and helpfulness.
Location
8.74
Frequently praised for its excellent location in the city center.
Room Quality
6.69
Some rooms are outdated and noisy according to guest feedback.
Amenities
7.22
Basic amenities available, but some guests noted they could improve.
Value for Money
7.18
Mixed reviews on pricing relative to quality of stay.
Food and Beverage
7.73
Good breakfast options, but some guests mentioned lack of variety.
Overall Experience
7.2
Guests enjoyed stay but noted significant issues in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:02

Property Description

Welcome to Palermo's Hotel Europa, a charming retreat just steps away from Piazza Castelnuovo.

Convenient Amenities: Each room is equipped with air conditioning and a TV. The hotel boasts a small conference room for up to 30 delegates, an internet point in the lobby, an American bar, and a cozy restaurant offering traditional Sicilian meals.

Prime Location: Situated near the port, station, and airport bus terminal, our hotel offers easy access to all transportation hubs, making it a perfect choice for both leisure and business travelers.

Book your stay now at Palermo's Hotel Europa and experience the best of Sicilian hospitality.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PMO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for € 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 1427 reviews
Cleanliness: 6.23
Service: 8.2
Location: 8.74
Room Quality: 6.69
Amenities: 7.22
Value for Money: 7.18
Food and Beverage: 7.73
Overall Experience: 7.2
M
Monika • solo_traveller • bg
6
2026-07-11 • via Nuitee
K
Kristiyan • couple • bg
1
2026-07-11 • via Nuitee
S
Simona • family_with_children • it
10
Ottimo
Pros:

La gentilezza e la disponibilità del personale, molto professionali e gentili

2026-07-11 • via Nuitee
F
Francesco • couple • it
5
2026-07-11 • via Nuitee
Y
Yacine • extended_group • fr
5
Pros:

Le personnel très accueillant.

Cons:

L’odeur de cigarette très marqué dans la chambre. La baignoire un peu bouché et la douche avec rideau. La Clim fait du bruit et les volets en bois ne se ferment pas totalement.

2026-07-09 • via Nuitee
E
Elvira • couple • it
9
Pros:

La posizione

2026-07-08 • via Nuitee
S
Sheila Michelle • couple • es
7
2026-07-08 • via Nuitee
S
Salerno • extended_group • it
9
Ottima
Pros:

Posizione strategica

2026-07-08 • via Nuitee
F
Farrugia • extended_group • mt
5
2026-07-08 • via Nuitee
C
Cristian Blendia • couple • ro
10
2026-07-08 • via Nuitee
S
Sara • solo_traveller • es
7
Vintage pero bien
Pros:

La ubicación bastante centrica y el personal super amable!

Cons:

Es bastante vintage, está en buen estado pero parece sacado de una peli de los 70 😅

2026-07-08 • via Nuitee
A
Achref • couple • de
1
einfach schlimmste Entscheidung dass ich bei euch gebucht habe
Pros:

Nix eigentlich

Cons:

alles ist extrem schlecht, Klimaanlage funktioniert nicht, im zweite Zimmer funktioniert aber sehr schlecht… beim 35 Grad zimmer ist sauna geworden Frühstück ist zu wenig… , housekeeping hat die schmutzige Bettwäsche nicht gewechselt.. zimmer sind total staubig ..gar kein Weingläser im ganzes Haus.. unglaublich.. gab nur klein wasser gläser . Sekt oder Champagne auch nicht.. nicht mal ein Aschenbecher auf dem Balkon gibt.. Aufzug ist sehr gefährlich dem boden ist kaputt …abends musst du klopfen draußen um reinzukommen…

2026-07-07 • via Nuitee
M
Massoumeh • solo_traveller • be
7
2026-07-06 • via Nuitee
P
Pauline • couple • fr
8
2026-07-05 • via Nuitee
E
Erdem • couple • fr
8
Pros:

Bien

2026-07-05 • via Nuitee
D
Damien • couple • fr
7
Efficace, bien situé et personnel agréable
Pros:

L’accueil du personnel et l’ouverture 24h/24h de l’hôtel

Cons:

La climatisation est beaucoup trop faible voir inexistante surtout en ces temps de chaleur

2026-07-05 • via Nuitee
M
Mitar • solo_traveller • rs
1
Do not skip bad reviews
Pros:

Rooms - our room was clean, that is about all the positives.

Cons:

Do not skip reading negative reviews of this hotel, because if you find any of the problems listed bellow unbearable after you already paid for you stay, YOU WILL NOT GET ANY MONEY BACK or receive any resolution from the staff.

We stayed here for 2 days. It was afordable, but with a catch. You are fraudulently required to pay your stay in full before ever seeing the room, and the rest of the experience is like you are staying a in HOSTEL, read bellow for details. The staff will NOT CARE about any problem after they take your money, if you complain about anything they become even aggressive and try to intimidate you.

Here is what you can expect:

No parking - there are slots in front of the hotel that are always occupied, and you may only be lucky to park in front of the entrance for 20mins max to check in, if there is no delivery truck occupying it already. You must park on the street and buy cumbersome parking tickets where you scratch out a ticket for every hour you stay parked during 8AM-2PM and 4PM-8PM period, 1 euro per hour.

Surroundings - you will find the area around hotel to be very poor in terms of restaurants and cafes. There is a family restaurant across the street where food is mediocre, and they will steal from you by adding 5-15 euros of imaginary items of your bill. There is one good supermarket to help you survive, but the whole area feels quite dodgy, especially if you start walking towards the sea, you will enter alleys full of garbage and suspicious men on the street - avoid going out alone or during the night.

Aircondition - as soon as you walk in the hotel you will be greeted with weak aircon, same throughout the building including rooms, which will leave you sweating the whole night. With temperatures going above 35C by 10AM, be sure you can endure high temperatures for 24h during your stay.

Reception - unpleasant staff that barely or does not speak English at all.

2026-07-04 • via Nuitee
L
Liana • couple • fr
6
2026-07-03 • via Nuitee
A
Anouck • couple • fr
6
Pros:

Literie confortable et proche de l’arrêt de bus qui dessert l’aéroport de Palermo. Pratique pour une arrivée tardive et une nuit lorsqu’on est de passage !

Cons:

Odeur de cigarette dans la chambre très désagréable

2026-07-03 • via Nuitee
F
Fabrizio • solo_traveller • fr
5
2026-07-02 • via Nuitee