Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and efficient staff
Excellent location
Large and comfortable rooms
Cons:
Food quality could be improved
Cleanliness issues in some areas
Heating issues in rooms

Categories

Cleanliness
8.13
Some reviews indicate cleanliness issues with dirty floors and walls.
Service
9.6
Staff were described as super efficient and friendly.
Location
9.14
Guests appreciated the location and shuttle bus service to Sorrento.
Room Quality
7.09
Some rooms had issues with heating, and one review stated it felt like a 2-star hotel.
Amenities
8.62
Facilities were generally good, though some were not accessible due to weather.
Value for Money
7.58
Multiple reviews criticized the value relative to experience.
Food and Beverage
6.63
Food options were described as not good.
Overall Experience
9.6
Overall, many guests had a wonderful stay, except for some critical feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:39

Property Description

Luxurious Beachfront Accommodation
Maya Beach Resort in Massa Lubrense offers a 5-star experience with a seasonal outdoor pool, restaurant, and bar. Enjoy the convenience of room service, free WiFi, and a 24-hour front desk.

Breathtaking Views and Modern Comfort
Indulge in air-conditioned rooms with a flat-screen TV, safety deposit box, and private bathroom. Some units offer stunning sea views and all rooms feature a terrace or balcony.

Convenient Location and Nearby Attractions
Explore Spiaggia di San Montano and Marina di Puolo Beach, just a stone's throw away. With Naples International Airport within reach, your dream vacation at Maya Beach Resort awaits!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NAP

Location

Guest Reviews

8.3
Based on 249 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.14
Room Quality: 7.09
Amenities: 8.62
Value for Money: 7.58
Food and Beverage: 6.63
Overall Experience: 9.6
M
Marco • couple • it
10
2026-11-02 • via Nuitee
M
maya • couple • il
10
מצויין , נהננו מאד
Pros:

מקום יפה בטירוף , צוות שירותי, הכל מפנק מאד , ארוחת בוקר טעימה , שדרגו אותנו ליום נישואים , יש שאטלים לעיר , נראה שחושבים הרבה על האורח

Cons:

כביש גישה קצת לא נוח , המיקום לא מרכזי אבל יש שאטל מספר פעמים ביום לעיר. אפשר גם קצת לחדש את הריהוט

2026-10-29 • via Nuitee
B
Barbara • couple • at
7
Cons:

Die Serpentinen um ins Hotel zu gelangen sind nur fürgeübte Fahrer mit kleinem Auto - unmöglich, wir haben das Hotel gewechselt

2026-10-27 • via Nuitee
A
Alexandra • couple • at
8
Hotel mit Flair
Pros:

Super Lage, nette Mitarbeiter,

Cons:

Frühstück war für ein 5 Stern Hotel eher schwach. Es gab eine vordefinierte Karte, wenn man keine Eier mag, ist die Auswahl eher dürftig.
Das vorhandene hat aber sehr gut geschmeckt und war immer frisch zubereitet.

2026-10-24 • via Nuitee
Y
Yves • couple • hu
2
Cet établissement vaut le détour afin de l'éviter.
Pros:

chambre avec belle vue. Point positif notre petit chien a été admis partout dans l'hôtel même à la piscine.

Cons:

Contrairement au nom de l'hôtel il n'y a pas de plage, juste une terrasse avec une échelle au-dessus des rochers pour entrer dans l'eau. Pour le petit déjeuner vous avez le choix entre omelette ou omelette pas grand chose d'autre. Personnel nul (il faut vraiment insister pour se faire servir, vous avez toujours l'impression de les déranger) et uniformes sales. Musique techno au bord de la piscine toute la journée.

2026-10-22 • via Nuitee
Y
Yvonne • family_with_children • us
8
Great place. Food was just ok.
Pros:

great

Cons:

food

2026-10-21 • via Nuitee
H
HANSHI • couple • cn
10
Pros:

The hotel has a great location with beautiful views. On the day we checked in, they even upgraded our room. The staff were all very warm and friendly. It was an excellent experience overall.

2026-10-21 • via Nuitee
S
Shirley • couple • us
7
Pros:

location was excellent, breakfast was great!

Cons:

facilities were under renovation of some kind

2026-10-21 • via Nuitee
T
Tareq • couple • sa
10
2026-10-19 • via Nuitee
C
Colette • solo_traveller • gb
10
Lovely Stay
Pros:

Raphael was fantastic-he catered for our every need. He even monitored when the sun moved and adjusted my sun umbrella. The hotel catered for our late night flight and helped us feel comfortable.

2026-10-18 • via Nuitee
A
Alexandr • couple • ru
10
2026-10-14 • via Nuitee
F
Filler • couple • il
6
Beautiful view, but definitely not 5 stars. The view is really beautiful, and honestly it's the main reason I would
Pros:

The view is really beautiful, and honestly it's the main reason I wouldn't rate this place even lower. The staff are friendly. When we arrived they helped us straight away with our luggage, and there was champagne and dessert waiting in the room, which was a nice touch. Raffaele was very kind and really made our stay better. A special thank you to the lovely young woman from reception who drove us up to the main road in her own car on our last morning so we could catch our ferry. We really appreciated it!

Cons:

This is simply not a 5-star hotel, 4 at most. Our room felt more like a storage room than a hotel room: very small, with a tiny shower that leaks water all over the floor. The bed was uncomfortable, and we both had back pain the whole stay and couldn't sleep properly. On our last night we came back after a long day to find half the floor covered in ants. They got into our suitcases and all over our clothes, and it took us an hour just to clean everything. To be fair, they offered us another room right away, but the balcony there was full of ants too. Breakfast is limited and only starts at 8:00, which made check-out morning really stressful. The coffee is also just not good, and that's a disappointing way to start the day. We tried a different kind every morning and were let down every time: too strong, too bitter, or not even hot. Almost every hotel gives you at least one free bottle of water. Here there wasn't a single one, and we paid €7 for a bottle. One more important thing if you don't have a car or scooter: you're pretty much stuck. The hotel is 15 minutes from Sorrento, and the shuttle only goes to one stop in town, starting at 9:30. We asked once to leave earlier for a ferry and were refused because the drivers only start at 9:15. A 15-minute taxi costs around €70, and when we mentioned it at reception they laughed and said that's the "tourist price". For a hotel in this location, a reliable shuttle should be a basic service.

2026-10-12 • via Nuitee
G
Gustavo • couple • gb
10
2026-10-12 • via Nuitee
I
Iaroslav • couple • md
10
Pros:

Персонал очень обходительный. В связи с празднованием дня рождения супруги они нам предложили upgrade со стандартного номера до сьюта
Очень удобная система общения/заказа через чат в Ватсапе Очень приличная кухня (кроме завтраков)
Практически каждый час ходит шатл в Сорренто и обратно. Последний возвращается в 23-30

Cons:

Были в конце сезона и все уже закрывалось и в целом выглядело немного уставшим. Завтрак очень слабый

2026-10-09 • via Nuitee
E
Errol • couple • gb
6
Generally a lovely stay in an amazing location!
Pros:

The location is unbelievable! The staff were very friendly and helpful!

Cons:

The food was very small portions. The drinks are over priced. We had issues with our shower not being hot enough.

2026-10-09 • via Nuitee
B
Ben • couple • gb
10
Would highly recommend to anyone, will be going back
Pros:

The property was beautiful, in a great location, the staff was very attentive, I wanted to hire a scooter, and they made that happen and organised everything, I was there with a large party for my wife’s 40th so wanted to surprise her, the staff were in on it and provided complimentary champagne and deserts, which was well above board so thanks to maya for that.
The room was very clean and comfortable, the beds were great, had a great sunset every night due to the location.
Can’t fault my stay at all so thanks once again, we will all be back again. 👍🏻

2026-10-08 • via Nuitee
A
Alain • solo_traveller • mx
10
Pros:

The service of everyone in the hotel was great, from the front desk to the waiters and the shuttle drivers. The beach club is so comfortable and well attended. We wanted to stay more days!

2026-10-08 • via Nuitee
B
bashaer • couple • sa
10
Perfecto
Pros:

The staff were incredibly friendly and always went above and beyond to make our stay as comfortable and convenient as possible. A special thank you to the team for the thoughtful birthday gesture. They upgraded our room to a beautiful suite room for our first night to help us celebrate, even though my actual birthday was still coming up. It was such a lovely surprise and made the beginning of our trip even more memorable.

Cons:

The facilities were excellent, especially the pool and the beach club. We also really appreciated the complimentary shuttle service, which made it so convenient to get to downtown.

2026-09-18 • via Nuitee
B
bashaer • couple • sa
10
Peace
Pros:

One of the best hotel experiences I’ve ever had! Everything about our stay at Maya Resort Beach has been exceptional from the beautiful property and comfortable room to the food, atmosphere, and genuinely warm service.

Cons:

The complimentary shuttle service was also a huge plus and made getting around so convenient. The staff were incredibly friendly and always went above and beyond to make our stay as comfortable and convenient as possible

2026-09-18 • via Nuitee
B
Brando • couple • nl
9
2026-09-17 • via Nuitee