Crowne Plaza Wuxi City Center

Hotels
•
Crowne Plaza Hotels & Resorts
8.6 (93 reviews)
No. 18 Yonghe Road , Wuxi , cn

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly front desk service
Spotlessly clean rooms
Good breakfast selection
Convenient location
Generally satisfying stays (for many guests)
Cons:
Facilities need renovation
Aging property / rooms not as pictured
No evening restaurant available
Some guests reported feeling ignored or that service was impersonal

Categories

Cleanliness
9.8
Guest room described as spotlessly clean in reviews.
Service
9.9
Front desk staff repeatedly praised for thoughtful, attentive and warm service.
Location
9.7
Multiple guests cited location as a pro and convenient.
Room Quality
7
Several guests noted the hotel/rooms are ageing and in need of updates; one commented 'only good in pictures.'
Amenities
7.2
Facilities were mentioned as needing renovation and some amenities (e.g., evening restaurant) were lacking.
Value for Money
8.6
Standard quality for this hotel tier
Food and Beverage
8
Breakfast praised for variety and taste, but lack of an evening restaurant was noted.
Overall Experience
8.6
Mixed overall: several highly satisfying stays reported, though some guests felt neglected or disappointed by aged facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:50

Property Description

Prime Location
Located at Taihu Square, enjoy stunning views of Taihu Square and Jinghang Grand Canal right from your elegant and spacious room.

Luxurious Amenities
Experience ultimate comfort with a 40-inch flat-screen TV, rain forest showers, and butler services for suite-guests.

Wellness and Leisure
Unwind at the spa with relaxing massages, stay fit at the fitness centre with sauna and steam room, or take a refreshing dip in the indoor swimming pool.

Book now to indulge in a lavish stay at The Crown Plaza Wuxi City Center!

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Location

Guest Reviews

8.6
Based on 93 reviews
Cleanliness: 9.8
Service: 9.9
Location: 9.7
Room Quality: 7
Amenities: 7.2
Value for Money: 8.6
Food and Beverage: 8
Overall Experience: 8.6
B
Bao • couple • cn
10
非常感谢前厅部的工作人员热心服务及介绍酒店及周边各项设施
Pros:

前厅服务很在线

Cons:

设施可以翻新下

2026-07-17 • via Nuitee
L
lei • couple • cn
10
relx
Pros:

very nice

Cons:

nil

2026-07-14 • via Nuitee
友军 • couple • cn
10
Nice stay experience
Pros:

Stayed at Crowne Plaza Wuxi City Center for business trip. The front desk staff provided thoughtful and attentive service. The guest room was spotlessly clean. The breakfast had various delicious selections with convenient location. Overall a highly satisfying stay.

Cons:

The hotel experience is absolutely flawless. Every service and facility meets high standards, and there are no areas that need improvement at all. I’m fully satisfied with everything during my stay.

2026-07-12 • via Nuitee
S
Saud • couple • pk
6
Need upgradaion.
Pros:

Nothing

Cons:

Its too old. Only good in pictures

2026-07-04 • via Nuitee
P
Patric • solo_traveller • ch
5
2026-06-30 • via Nuitee
I
iyad • solo_traveller • de
4
Felt like a total stranger
Pros:

Location

Cons:

Everything

2026-06-12 • via Nuitee
A
Arsen • solo_traveller • us
9
2026-05-14 • via Nuitee
U
Ubert • solo_traveller • nl
8
2026-05-03 • via Nuitee
S
Steve • solo_traveller • gb
9
Pros:

Location

Cons:

No restaurant in the evening, as it was heavy rain and did not want to venture outside

2026-05-01 • via Nuitee
G
Guillermo • extended_group • ar
6
2026-03-24 • via Nuitee
A
Asaf Dobrin • family_with_children • il
2
The sad truth
Pros:

Nothing.
This hotel should be closed and re organize all

Cons:

Subject
Formal Complaint – Half Board Arrangement Not Honored
Dear Sir or Madam,
I am writing to formally complain about my recent stay at your hotel, booked under five-star standards with a half-board arrangement.
At check-in, I was clearly informed that my reservation included half board. In addition, I received a written notice specifying that dinner would be served on the 3rd floor between 17:30 and 21:00.
To my complete surprise, when I arrived at the designated location, the venue was closed.
I returned to reception, where I encountered a staff member who did not speak English, nor Chinese, and was unable to provide any explanation or assistance. Instead, she continued performing unrelated actions, which only added to the confusion and frustration.
When the manager finally arrived, we were escorted to the Executive Lounge, which is clearly not a dinner service, but rather a benefit reserved for guests who book Executive rooms. This was not what was sold to me, nor what I paid for.
After that, we were taken to a restaurant on the 5th floor, where we were offered only two fixed set menus, neither of which matched my dietary preferences. The food was presented in a poor, careless, and unwelcoming manner, conveying a clear sense that our presence was an inconvenience.
It is important to emphasize that:
The restaurant was completely empty
No effort was made to check whether something was wrong
No attempt was made to offer alternatives or solutions
What I experienced was:
Misrepresentation of services
Unacceptable food quality
A complete mismatch between price and product
A level of service far below five-star standards
Frankly, the experience was unpleasant and disappointing. Had I known this would be the reality of the “half-board” offering, I would never have booked this hotel.

2026-01-19 • via Nuitee
L
Lin • family_with_children • tw
8
2025-12-11 • via Nuitee
R
Rosa Martha • couple • mx
10
TODO ESTUVO INCREIBLE!
Pros:

UN GRAN HOTEL, PERO LO MEJOR, LA CALIDAD HUMANA DE SU PERSONAL, GRACIAS POR TODAS SUS ATENCIONES.

2025-11-28 • via Nuitee
M
Marian • family_with_children • ro
9
Wuxi travel
Pros:

Staff was very kind.
The room was large and comfortable.
King bed / pilows very comfortable.
I like very much the walk in shower.
Good breakfast.

Cons:

Heating system was not working (3°C outside!). Claiming this it was compensated with an auxiliar electric heater.

2025-11-24 • via Nuitee
N
NOBUHIRO • extended_group • jp
8
2025-11-19 • via Nuitee
A
Andreas • family with young children • nz
10
Great stay.
Pros:

The hotel was very nice and clean with high good standard. The location is also very central. Staff were friendly and always try to help the best they can.

Cons:

Nothing.

2025-07-11 • via Nuitee
L
LAKMAL
10
Pros:

It was a business trip and the hotel made my stay comfortable.

2025-06-09 • via Nuitee
E
Erol • review category business travellers • tr
1
Disgusting in the room at night and frustrating at the reception with the staff.
Pros:

When I went to the bathroom at 02:00 at night I saw two cockroaches in my room (2210), I caught them and took picture and showed them to reception in the morning during checkout but I was still charged. Very bad administration.

2025-04-08 • via Nuitee
J
Justus
8
Pros:

Good for the price. Lobby and some areas may been some renewal

2025-03-17 • via Nuitee
L
Luigi • review category business travellers • au
7
great facility just allow room temp to go down to 18oC for a comfortable night sleep
Cons:

Only issue I had was the room temp was too hot to sleep sitting at 24oC all night when I set the thermostat at 15oC was very hard to sleep comfortably

2025-03-13 • via Nuitee