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Facilities
Property facilities
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Meeting rooms
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Full-service spa
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Fitness facilities
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Express check-out
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Arcade/game room
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Health club
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Free WiFi
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24-hour front desk
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Terrace
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Luggage storage
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Express check-in/check-out
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Sauna
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Designated smoking area
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Concierge service
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Wheelchair accessible
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Elevator
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Fitness facilities
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ATM/banking
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Gift shops or newsstand
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Shopping on site
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Conference space
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Breakfast available (surcharge)
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Arcade/game room
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Health club
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Safe-deposit box at front desk
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Multilingual staff
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Free newspapers in lobby
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Porter/bellhop
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Express check-out
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Full-service spa
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Meeting rooms
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Wedding services
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Express check-in
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Tours/ticket assistance
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Free wired internet
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Braille or raised signage
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Snack bar/deli
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Playground on site
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Free self parking
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Ballroom
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Banquet hall
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Reception hall
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Wheelchair-accessible spa
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Wheelchair-accessible pool
Review Highlights
Categories
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Property Description
Discover the perfect blend of luxury and comfort at Crowne Plaza Wuxi City Center by IHG, where an unforgettable experience awaits you.
Indulgent Spa Retreat
Unwind at our full-service spa, offering rejuvenating massages, body treatments, and facials designed to pamper you. Escape from reality and recharge in an oasis of calm.
Culinary Delights
Savor exceptional dining at one of our five restaurants, including Paulaner Brauhaus, or enjoy the convenience of 24-hour room service. Don’t forget to indulge in a tranquil coffee break at our café.
Prime Location & Modern Amenities
Situated in the heart of Wuxi, our hotel boasts spacious rooms featuring deep soaking bathtubs and rainfall showerheads. With complimentary Wi-Fi and a business center, we cater to both leisure and corporate guests.
Experience a remarkable stay – book your room today!
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property Policies
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Pets
Pets not allowed
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Check-in & Check-out
Contactless check-out is available
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Guest type
LGBTQ friendly
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
Property policies
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Pets
Pets not allowed
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Check-in & Check-out
Contactless check-out is available
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Guest type
LGBTQ friendly
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
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Children and extra beds
No cribs (infant beds) available
Location
Guest Reviews
Nothing.
This hotel should be closed and re organize all
Subject
Formal Complaint – Half Board Arrangement Not Honored
Dear Sir or Madam,
I am writing to formally complain about my recent stay at your hotel, booked under five-star standards with a half-board arrangement.
At check-in, I was clearly informed that my reservation included half board. In addition, I received a written notice specifying that dinner would be served on the 3rd floor between 17:30 and 21:00.
To my complete surprise, when I arrived at the designated location, the venue was closed.
I returned to reception, where I encountered a staff member who did not speak English, nor Chinese, and was unable to provide any explanation or assistance. Instead, she continued performing unrelated actions, which only added to the confusion and frustration.
When the manager finally arrived, we were escorted to the Executive Lounge, which is clearly not a dinner service, but rather a benefit reserved for guests who book Executive rooms. This was not what was sold to me, nor what I paid for.
After that, we were taken to a restaurant on the 5th floor, where we were offered only two fixed set menus, neither of which matched my dietary preferences. The food was presented in a poor, careless, and unwelcoming manner, conveying a clear sense that our presence was an inconvenience.
It is important to emphasize that:
The restaurant was completely empty
No effort was made to check whether something was wrong
No attempt was made to offer alternatives or solutions
What I experienced was:
Misrepresentation of services
Unacceptable food quality
A complete mismatch between price and product
A level of service far below five-star standards
Frankly, the experience was unpleasant and disappointing. Had I known this would be the reality of the “half-board” offering, I would never have booked this hotel.
UN GRAN HOTEL, PERO LO MEJOR, LA CALIDAD HUMANA DE SU PERSONAL, GRACIAS POR TODAS SUS ATENCIONES.
Staff was very kind.
The room was large and comfortable.
King bed / pilows very comfortable.
I like very much the walk in shower.
Good breakfast.
Heating system was not working (3°C outside!). Claiming this it was compensated with an auxiliar electric heater.
The hotel was very nice and clean with high good standard. The location is also very central. Staff were friendly and always try to help the best they can.
Nothing.
It was a business trip and the hotel made my stay comfortable.
When I went to the bathroom at 02:00 at night I saw two cockroaches in my room (2210), I caught them and took picture and showed them to reception in the morning during checkout but I was still charged. Very bad administration.
Good for the price. Lobby and some areas may been some renewal
Only issue I had was the room temp was too hot to sleep sitting at 24oC all night when I set the thermostat at 15oC was very hard to sleep comfortably
everything was good. location was good
Room service was not very good. Delivered wrong food
good quality of faucets
pillows are very uncomfortable
Clean and good view
No
Front Desk Manager, Miss Qu is very professional. She fixed the argument among Hotel, Booking.com and customers.
The front desk staff were neither friendly nor professional
I booked half board for 3 guests through Booking.com, but the first front desk staff member said my booking only included breakfast, not dinner. After arguing with them, the second front desk staff member said they could provide breakfast and dinner, but only for two guests. I contacted Booking.com and received a reply confirming that the final price we paid was for 3 guests. However, the hotel staff insisted they could only serve 2 guests. The front desk almost ruined my holiday.
Please see below the reply from Booking.com
Hi Chuanjun,
Thank you for reaching out to us regarding the details of your reservation. We do apologize for any inconvenience.
We confirmed the on the final price of this reservation, half board is included for 3 guests. We've already reminded the accommodation about this, we'll get back to you shortly.
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