Crowne Plaza Wuxi City Center

Hotels
•
Crowne Plaza Hotels & Resorts
8 (48 reviews)
No. 18 Yonghe Road , Wuxi , CN

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Attentive, thoughtful front-desk service
Spacious lobby
Convenient/quiet location
Spotless rooms reported by multiple guests
Some guests enjoyed varied and delicious breakfast selections
Cons:
Food quality: lack of fresh fruit and limited traditional Chinese options
Room cleanliness concern reported (hair on carpet)
Aging rooms needing upgrades and lighting failures
Gym not air-conditioned in the mornings
General call for facility renovation
Perception of poor value due to old condition
At least one guest felt ignored or unwelcome

Categories

Cleanliness
9.5
Mixed reports: several guests praised spotlessly clean rooms, though one guest reported hair on the carpet; overall cleanliness is generally strong.
Service
10
Consistently praised front-desk staff for thoughtful, attentive and helpful service; one guest felt ignored, but overall service sentiment is strongly positive.
Location
9.5
Multiple mentions of convenient and quiet location; location is a clear strength for guests.
Room Quality
6.5
Several guests noted aging rooms, lighting failures on executive floors and a need for upgrades/renovation; room condition is a notable weakness.
Amenities
6.5
Amenities cited issues: gym not air-conditioned in the mornings and general calls for facility renovation; amenities underperform relative to expectations.
Value for Money
7
Perception of value is reduced by comments that the property is old and needs upgrading, though some guests still felt satisfied overall.
Food and Beverage
7
Mixed feedback: complaints about limited fresh fruit, few traditional Chinese dishes and weak breakfast for some, while other guests enjoyed a varied breakfast selection.
Overall Experience
8
Overall mixed but largely positive: several highly satisfying stays noted thanks to service and cleanliness, offset by recurring issues with room condition, amenities and some food offerings; aligns with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Prime Location
Located at Taihu Square, enjoy stunning views of Taihu Square and Jinghang Grand Canal right from your elegant and spacious room.

Luxurious Amenities
Experience ultimate comfort with a 40-inch flat-screen TV, rain forest showers, and butler services for suite-guests.

Wellness and Leisure
Unwind at the spa with relaxing massages, stay fit at the fitness centre with sauna and steam room, or take a refreshing dip in the indoor swimming pool.

Book now to indulge in a lavish stay at The Crown Plaza Wuxi City Center!

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Location

Guest Reviews

8
Based on 48 reviews
Cleanliness: 9.5
Service: 10
Location: 9.5
Room Quality: 6.5
Amenities: 6.5
Value for Money: 7
Food and Beverage: 7
Overall Experience: 8
I
Imad • couple • ps
10
2026-10-19 • via Nuitee
E
Elena • solo_traveller • ru
7
Cons:

Питание хотелось бы улучшить. Практически не было свежих фруктов, мало традиционных китайских блюд

2026-09-07 • via Nuitee
R
Rana Basak • solo_traveller • tr
9
Cons:

The room was not properly vacuumed. I saw some hair on the carpet which was disturbing.

2026-09-03 • via Nuitee
R
Ronald • couple • za
10
2026-09-03 • via Nuitee
H
Hüseyin • extended_group • tr
10
Pros:

Kahvaltı zayıf onun dışında sesis bir yerde

2026-09-02 • via Nuitee
P
Péter • extended_group • hu
10
2026-08-17 • via Nuitee
R
Ravi • solo_traveller • sg
7
Crowne Plaza Wuxi city center to improve room’s lighting
Pros:

The hotel lobby spacious

Cons:

The gym is not air conditioned in mornings and it is very hot
The room one side light is not working in executive floor , I don’t waste my time in fixing it

2026-08-09 • via Nuitee
B
Bao • couple • cn
10
非常感谢前厅部的工作人员热心服务及介绍酒店及周边各项设施
Pros:

前厅服务很在线

Cons:

设施可以翻新下

2026-07-17 • via Nuitee
L
lei • couple • cn
10
relx
Pros:

very nice

Cons:

nil

2026-07-14 • via Nuitee
友军 • couple • cn
10
Nice stay experience
Pros:

Stayed at Crowne Plaza Wuxi City Center for business trip. The front desk staff provided thoughtful and attentive service. The guest room was spotlessly clean. The breakfast had various delicious selections with convenient location. Overall a highly satisfying stay.

Cons:

The hotel experience is absolutely flawless. Every service and facility meets high standards, and there are no areas that need improvement at all. I’m fully satisfied with everything during my stay.

2026-07-12 • via Nuitee
S
Saud • couple • pk
6
Need upgradaion.
Pros:

Nothing

Cons:

Its too old. Only good in pictures

2026-07-04 • via Nuitee
P
Patric • solo_traveller • ch
5
2026-06-30 • via Nuitee
I
iyad • solo_traveller • de
4
Felt like a total stranger
Pros:

Location

Cons:

Everything

2026-06-12 • via Nuitee
A
Arsen • solo_traveller • us
9
2026-05-14 • via Nuitee
U
Ubert • solo_traveller • nl
8
2026-05-03 • via Nuitee
S
Steve • solo_traveller • gb
9
Pros:

Location

Cons:

No restaurant in the evening, as it was heavy rain and did not want to venture outside

2026-05-01 • via Nuitee
G
Guillermo • extended_group • ar
6
2026-03-24 • via Nuitee
A
Asaf Dobrin • family_with_children • il
2
The sad truth
Pros:

Nothing.
This hotel should be closed and re organize all

Cons:

Subject
Formal Complaint – Half Board Arrangement Not Honored
Dear Sir or Madam,
I am writing to formally complain about my recent stay at your hotel, booked under five-star standards with a half-board arrangement.
At check-in, I was clearly informed that my reservation included half board. In addition, I received a written notice specifying that dinner would be served on the 3rd floor between 17:30 and 21:00.
To my complete surprise, when I arrived at the designated location, the venue was closed.
I returned to reception, where I encountered a staff member who did not speak English, nor Chinese, and was unable to provide any explanation or assistance. Instead, she continued performing unrelated actions, which only added to the confusion and frustration.
When the manager finally arrived, we were escorted to the Executive Lounge, which is clearly not a dinner service, but rather a benefit reserved for guests who book Executive rooms. This was not what was sold to me, nor what I paid for.
After that, we were taken to a restaurant on the 5th floor, where we were offered only two fixed set menus, neither of which matched my dietary preferences. The food was presented in a poor, careless, and unwelcoming manner, conveying a clear sense that our presence was an inconvenience.
It is important to emphasize that:
The restaurant was completely empty
No effort was made to check whether something was wrong
No attempt was made to offer alternatives or solutions
What I experienced was:
Misrepresentation of services
Unacceptable food quality
A complete mismatch between price and product
A level of service far below five-star standards
Frankly, the experience was unpleasant and disappointing. Had I known this would be the reality of the “half-board” offering, I would never have booked this hotel.

2026-01-19 • via Nuitee
L
Lin • family_with_children • tw
8
2025-12-11 • via Nuitee
R
Rosa Martha • couple • mx
10
TODO ESTUVO INCREIBLE!
Pros:

UN GRAN HOTEL, PERO LO MEJOR, LA CALIDAD HUMANA DE SU PERSONAL, GRACIAS POR TODAS SUS ATENCIONES.

2025-11-28 • via Nuitee