Q1 Resort & Spa

So have stayed at the Q1 multiple times and have always found it lovely as it’s a great spot in Surfers with beautiful ocean views. But our last stay made it our last stay. First our airport transfer arranged through Q1 did not show up to collect us, ended up getting an uber which they compensated & upgraded our room for the inconvenience which we very much appreciated. Our room smelt like cigarettes, it was dusty, the showers had mold, the sheets had old stains and marks. The washing machine was dirty, the bath had yellow residue looked like cleaning detergent left there. The views are stunning and service was lovely.

Love staying at the Q1 the rooms are a great size and always clean the staff are friendly and the views are spectacular. Have stayed here the last 4yrs and will definitely going back again. Highly recommend

Fantastic location, awesome apartment and really great value for the price. The staff were pleasant and helpful, check in was very fast, finding a park was never a problem. The pool is excellent as is the nearby Longboards bar. Room was clean, beds were comfy, room was well stocked with everything you need from crockery to cooking appliances to washer/drier.

Unfortunately, when we booked, there was no mention anywhere of the renovations. That should have been made clear at the outset. The entire Lobby is closed as is the main elevator, reducing elevator traffic to a single service elevator which was brutal. This is probably why the price was so good, but they should have made that clear.

Outstanding. Change of rooms with no fuss or bother which made our stay even better. Can't wait to see the upgrades on completion. Amazing place to stay .

We recently stayed at Q1 Resort & Spa for seven nights at a cost of approximately $4,000. Unfortunately, this stay did not meet expectations and represented poor value for money.
Upon arrival, the room had not been cleaned properly. It took a full day before an alternative was offered, and the replacement room was no better. By that stage, our family had already settled in, and we did not feel we should have to spend valuable holiday time continuing to resolve accommodation issues.
While management provided breakfast vouchers as a gesture of goodwill, they did not cover all members of our family, which felt inadequate considering the nightly rate charged—particularly given we were paying significantly more than previous stays, despite it being outside peak season.
There were also multiple maintenance issues throughout the apartment. The washing machine was out of service, the stovetop was unreliable and difficult to operate, and one of the two dishwashers did not function at all. Additionally, the apartment was not supplied with sufficient amenities for a seven-night stay, requiring us to source additional essentials ourselves.
We have stayed at Q1 several times over the years and originally spoke very highly of the property, which is why we continued to return. However, on each visit we have noticed a decline in standards. Sadly, this most recent experience confirmed that it is no longer the same property we once enjoyed.
Regrettably, we will not be returning in the future and cannot recommend the experience based on this stay.

Check-in was exceedingly slow - only one person on duty. The car parking document had the wrong date of departure on it, which took multiple visits between car park & reception to resolve. The doorway to balcony area is dangerous with two members of the family tripping over and falling onto their knees and head.

Worst stay ever, no cleaning service, was asking for room change due to too noisy at night and not allow, my 3 years old kid can’t sleep the whole night due to the party next door.

Exceptional service, the staff are professional, kind and efficient.

The unit was first class, great bedding and great views from all aspects.

Was able to successfully conduct meetings and enjoy the facilities ie pool for team building exercises.

Location is second to none.

I cannot recommend highly enough.

Thank you team.

Christopher

Wow we were absolutely blown away by everything. The room was so big and spacious, great view of both city and beach and pool. Location was perfect , parking was easy, staff were friendly and accomodating , especially jack in reception. Everything was clean. Will definitely be back and recommend to all of our friends. Thanks Q1!

Loved our stay at Q1 , we had a 3 bedroom apartment on the 30th floor and had a view of both the beach and/ pool and wide view over the canal and beyond !
The room itself was spacious,clean has a spa in the main bathroom , 3 toilets and a full kitchen with pantry and full size fridge and microwave dishwasher,& everything you need.
The hotel pools are immaculate and huge and the lounge chairs are comfortable.
We have stayed many times and always come back as it’s well serviced by the tram immediately outside hotel and close to all the action as well as the beach only metres away , perfect 👌🏽

Room was nice, except not very clean as what it should have been. Check-in experience very, very average. Weren't given the complimentary drinks, no details about the pool or where to get towels. For about the breakfast vouchers.
We were there to celebrate my wife's 50th Birthday, no acknowledgement that expected, as of all places based on the high cost of accommodation you'd get something like chocolates or something nice and simple. A little old and needs some attention for the cost. Great views, but that is probably where it ends.

We read the reviews and decided to book based on them. I wouldn’t give it 4 or 5 stars but rather 2.5. The first impression after heading toward the temp lobby is this isn’t looking nice at all. Just looked less than a 4.5 star because it wasn’t kept clean. Fingermarks everywhere and the carpet was so tacky like giant car mats randomly placed everywhere. Nothing said ‘wow’ about the place. Entering the lifts were a nightmare as you had to wait for quite some time as only one was working and with all the lobby work you had to get into 2 different lifts to get to your room.
We had a large family room which was great and the view I will give them that it was spectacular. The bonus is you can open windows for air.
Initially entering the room when we opened the door I thought it looked clean and appealing. Then when I walked around I noticed so much damage ie broken microwave, powerpoints hanging out, lots of massive stains on the carpet and dirty and gritty finger marks on the glass doors to the rooms and on the walls and the mirrors in the bedrooms were filthy. The foul smell that came out of the kitchen sink/drain was stomach turning.
The bathrooms had no powerpoints which was an inconvenience if you wanted to dry or straighten your hair. The upside was the shower water was hot in one of the showers and had good pressure. The other showerhead was loose. The coffee pod machine doesn’t make the coffee hot- it’s lukewarm!
The bed sheets honestly were not changed. There were blood stains and other questionable crusty looking off-white stains which you can imagine what they were from. They also had hair in between and you could tell it had been slept in and not changed in a very long time because the areas were dark in colour compared to the rest of the sheet . I think only dirty pillow case covers are changed. Trying to get through to reception to complain is another thing when they don’t answer the phone after so long ringing and when you contact housekeeping they tell you to call reception. I slept on top of the bed with my robe on so I didn’t have contact with the bed sheets.
As for the towels, the bathroom one looked clean and unfolded and had a massive blood stain that appears to not have come off in the wash . The least they could do is bleach the stains.
The buffet is scam. The photos depict a whole different variety and presentation to when you get there. Hardly anything there for $49 a person! Tasted so bland. The coffee provided was percolated and cold so then if you want a good one you would have to pay at the cafe counter for a proper coffee. Better to buy entry to sky point and not the breakfast. Have breakfast at the cafe outside near the BWS or elsewhere.
The Longboards near the pool was great. Excellent customer service and food and drinks I give that 10/10. The main worker you would think owns the place because he’s so very friendly and happy and makes you feel like you are a long time friend returning.
The pools are pretty decent. Cold but you get used to it after a while. It gets very busy in the day so if you can go in the morning or evening you will find it more enjoyable. If you need a towel for the pool you have to get it from reception as there are none available near the pool area.
To check out we had to wait in a long queue because others checking out at the same time and people also checking.

Everything is perfect! I love this hotel. I keep staying here every time I go to the Gold Coast. The atmosphere is beautiful, and the pool is huge and clean. They also have a barbecue area. The room is super spacious and so clean. There's so much space to breathe compared with some hotels, and full appliances as well. There's a fridge, dishwasher, laundry, and you can cook anything you like because there's a small kitchen. Highly recommended! You will never regret it.

Q1 Resort & Spa offers unparalleled luxury, blending elegant design with breath-taking panoramic views for an unforgettable Gold Coast experience.
NOT FROM LEVEL 3 THEY DON'T......
Terribly disappointed about our two night stay at this highly touted accommodation. Clearly the request for a higher room when booking was ignored.
Literally used it as a roof over our heads for the time spent there. No discount applied. May as well have been in the car-park.
Half a star rating if available.
Up-side was the room was clean.

Sorry team and management at Q1,
After more than 10 years of loyalty and many stays at your resort, we regret to say that we will not be returning. Our most recent experience fell well below expectations, particularly given the prices being charged.
Our concerns include:
A very poor check-in experience, with no disclosure at the time of booking that major renovations were underway at reception
Trades working most mornings and blocking access to the pool area until around 10am
Frequent lift breakdowns, making access around the building difficult
A noticeable lack of maintenance in the rooms, and management being dismissive when this feedback was raised
An unwelcoming and poorly maintained entrance to the resort
Bar closed on public holidays (including Australia Day)
No music permitted around the pool area and no entertainment offered at all for the guests
Air conditioning that was not sufficient for morning heat and could only operate effectively in one zone at a time
Blinds rattling against the windows throughout the night, making sleep difficult
For a resort charging premium rates, these issues are unacceptable. Guests should not be expected to tolerate this level of disruption, poor maintenance, and lack of transparency.
I hope this feedback is taken seriously, as the experience no longer reflects the standard we once associated with Q1. We wish you all the best and hope you will turn this around for your future guests.

The room was not what we paid for, we weren’t able to get into a room until 3 o’clock because it wasn’t ready, walk into the room, the sandal on the floor no towels in the bathroom.
When you rang reception, they couldn’t be bothered to even come up
We had to go downstairs and get our towels

Best experience so far, birthday weekend, as well as my engagement weekend! The staff were fabulous, elevators were huge, rooms were massive 140squares! Atmosphere, was exciting, value for money for the rooms and staycation yes! Doing this again next Jan! Thank you Q1 and staff, we appreciate the free bottle of champagne too, this special touches were awesome!

Jack! The young man who checked us in! Wontok, likim yu next year ok! Same same! Speaks fluent Papua New Guinea Language.

A true 5 star hotel with luxury rooms, great facilities and helpful staff. Highly recommended and would be back again

Our recent stay at Q1 Resort was extremely disappointing and uncomfortable. From the start, the air conditioning in our apartment did not work properly and, even after multiple reports to staff, the issue was never resolved.

Management moved us to a different apartment, but we experienced the same air conditioning problems again, which meant we spent most of our stay in a hot, stuffy room rather than relaxing and enjoying our holiday. This is simply not acceptable for a property that markets itself as a premium resort.

What made the situation worse was that the issue was logged multiple times, yet no effective, lasting solution was provided and we were left to “put up with it” for the duration of our stay. For the price paid and the standard advertised, the lack of basic comfort and functioning air conditioning fell far below reasonable expectations.

Based on this experience, we would not choose to stay at Q1 again and cannot recommend it to others. We have requested a full refund or credit for our stay, as the accommodation provided did not meet the standard or conditions we reasonably relied on when booking.

The hotel was under construction making access in and out of the hotel a challenge, the room was not made up from one day to the next, the main bedroom it self stunk so badly I slept in the single bedroom and had the maintenance team removed the bed head entirely because of the putrid smell. The couch was broken and the aircon kept switching itself off. I would never stay here again.