Hotel Terra Jackson Hole, a Noble House Resort

We had a lovely time over the "Rendezvous Festival" weekend! My lady and I totally enjoyed our time at Hotel Terra and look forward to making it a yearly tradition.

Spa bom

Great location with a short walk to the tram and lifts of JHMR. Very spacious and clean room, friendly and helpful staff, good restaurant on premises . We had a wonderful time!

Long walk to the lifts considering it's called "ski in/out". You can ski back to the hotel, but to get TO the lifts, it's quite a long walk (uphill too). The lobby and restaurant/bar were lovely. The room had good storage. The bathroom had terrible lighting and water pressure. Unfortunately, the hotel had a hard time accommodating my very common request to have non-allergenic pillows (I'm allergic to down). They said they couldn't switch them out at 10:08pm bc the cleaning staff had already left for the day. Then after some back and forth, they offered up couch pillows as the only alternative.

Additionally, the elevator was broken for at least 36 hours of our stay and we were on the 5th floor. There is only ONE elevator and when it doesn't work, there is nothing to do except walk up all 5 flights of stairs, everytime you come and go. My husband was on crutches and there was no service elevator or anything!! He had to hobble up and down in extreme pain to get to and from our room. Very disappointing overall! Especially for a "luxury" hotel.

We had a situation whereby our pet of 17 years needed emergency care the day of our departure. We had to cancel our 3 night stay. I called the hotel and Tyler answered, with compassion and professionalism. I explained the situation, and we had a non refundable room, I might add, and pricey but, it's high season, ski in ski out and we were there only a few nights. He immediately offered to me not to worry and said "don't worry about the room, we'll refund it entirely, it's senseless for you to have to worry about a refund." I couldn't believe it!! He said he will ensure my record is properly documented and I received the refund within a few hours! Additionally I also spoke with Alyssa, the concierge, who handled our ski rentals smoothly and completely. She had been in touch with us 1 week prior to our arrival to offer her assistance w/transportation, rentals or reservations. Extremely impressed, with how quickly she responded to my inquiries and handling our situation. Will definitely be heading back there later this year. Highly recommended. Bravo Tyler and Alyssa!!

Great experience at Hotel Terra! The guest room had a wonderful view of the village and surrounding mountains. It was the perfect location for my ski trip as we were only a 3-minute walk to the Tram and Gondolas. The hotel has a complimentary ski valet to store skis, poles and ski travel tubes which was very helpful! After skiing I went to the spa to enjoy the steam room and rooftop hot tub, which was the perfect way to end the day. I wish I knew the lovely associate at the spa front desk to give her a shout out but she was so kind and welcoming every time I went to the spa. I highly recommend staying at Terra!

We have been skiing in Jackson Hole for nearly 30 years, until recently staying on the mountain (Teton Village) at the Alpenhof, which we loved for its informality and authenticity. Unfortunately, that hotel changed hands after the death of its longtime owner and went rapidly downhill (that's a subject for another review) so we switched a few years ago to the Terra, which we love. It's certainly not the Four Seasons, and that's a good thing, both in terms of value and ambiance. We've stayed there several times over the last three years. The rubber met the road last Christmas, when Jackson was the only mountain in North America with snow and the resort was slammed. Yes, there were hiccups: not enough housekeeping staff, elevator gremlins, overbooked restaurant (the excellent Osteria), but the hotel staff handled this with grace under pressure. We recently returned for Presidents' Day Week and it was smooth sailing all the way. We have already booked three weeks for 2026/7. The Terra is the Goldilocks price point -- not inexpensive, but worth it. If the Four Seasons is too rich for your pocketbook --or just too fancy for your taste -- this is a great choice.

Fantastic location (easy walk to the lifts), clean and comfortable rooms.

What made this hotel extra special was the management and staff who went over and above expectations to make our stay a special one. Everyone was kind, thoughtful, helpful and cheerful. Highly, highly recommend this hotel.

Comfy room and very good conditions overall. Good house keeping.

Very tasty restaurant.

Excellent location with nearly “ski in ski out” access.

Staff was helpful and pleasant. We had a wonderful time! The hotel is in a great location next to the mountain. Views to die for!

Location is great and have stayed a few times previously.

The staff were great and the location was great, so that certainly counts for something. You could walk to the lift in 5 mintes. It's just not a 4 star hotel, the rooms were Mariott quality at best and the food at the restaurant was terrible. If I had spent $400 per night I would not complain, but we paid $900 per night which is just WAY over priced.

Sometime around 1:00 a.m., a light dusting of snow (roughly 2 inches) apparently triggered a full-scale emergency response in the parking lot directly outside our room. Enter three heavy construction loaders, because obviously this was far too serious for a simple plow… or a shovel… or literally anything quieter.
For hours, the machines would move a few feet, stop, reverse, and treat us to the soothing sounds of an ear-splitting backup alarm—ten beeps or more each time—before scraping the pavement like they were mining for gold. Add in stadium-level spotlights shining straight into the hotel rooms, and voilà: no one slept.
The best part? It snowed the entire time. By morning, total accumulation was still under three inches, proving the whole operation was both loud and completely useless. Bonus feature: the parking lot was now extra icy thanks to the machines packing everything down into a lovely frozen rink.
By 4:30 a.m., I wandered to the lobby with the thousand-yard stare of someone who hasn’t slept. Turns out the plowing was being done by JHMR—and shockingly, I was not alone. Phones were ringing nonstop with other guests asking why they were paying luxury-hotel prices for a front-row seat to an overnight construction documentary.
The plowing wrapped up sometime after 5:00 a.m., just in time for hotel delivery trucks to arrive and unload loudly for the next two hours. We did not sleep a single minute after 1:00 a.m.
When we asked about any kind of compensation, we were told that plowing and avalanche operations can’t be comped. (Those avalanche blasts shake the windows, but at least they wait until a civilized 5–6 a.m..)
This charming parking lot sits between four hotels: The Hostel, Hotel Terra, Gravity Haus, and Teton Mountain Lodge. Everything was peaceful during our mostly snow-free stay. The moment the first snowflake fell, however, the fun was officially over.
The staff at Hotel Terra are genuinely great—but if you’re booking this hotel expecting rest, you may want to reconsider. We had planned one last ski day, but after an all-night symphony of alarms, engines, and scraping metal, we were too exhausted to ski and instead chose the long drive home.
If you enjoy sleeping, this may not be the experience you’re looking for.

Location was good room was very nice and modern newly renovated. It seemed the only thing I did not love were the amenities the hotel as in it was a little bland, and it was a little annoying that we were in a separate tower from the main lobby, but if that being said we were able to book this hotel the day before we came the week of Christmas and we had a great stay

The rooms were beautiful and clean. I felt unusually inclined to remain in the hotel. Our room was truly impressive and comfortable. It even had a fireplace.

Outside of the room we interacted with a handful of hotel staff and all were polite and displayed passionate hospitality. Front desk was unsurprisingly friendly, but a particularly pleasant interaction I had was with a man, Israel, who seemed to be maintenance. He helped us around with directions to the hot tub when he noticed on his own we were lost. He even came to check that we had made it there about 15 minutes later. Again, he did not seem to be in a role that required guest interaction and likely went out of his way to be conscious of us. We were impressed.

Please consider Terra a prime option for a stay at the village.

I arrived in Jackson on business for a few days and decided to check out Teton Village. Totally worth it. The room seems to be just renovated, staff at the front desk couldn't be more helpful. The gym is solid with great views when using the elliptical machines. It's totally worth the stay.

Stellar personnel, outstanding guest services, beautiful rooms, and top-notch amenities — this was truly a 5-star property and it showed in every detail. The rooms were absolutely gorgeous, the restaurant was fabulous, and the service was beyond reproach. Every member of the team went above and beyond to ensure a wonderful stay. Highly recommend!

Great albeit short trip. Only 2 nights here and didn’t get the opportunity to enjoy all the amenities. The hotel staff team is delightful and incredibly responsive. Enjoyed the restaurant and the quick grab and go breakfast in the morning while headed out to Yellowstone and Grand Teton. Will be back for a longer stay!

Off season is the time to go

Marguerite the hotel manager is very responsive to cutomer needs and made our stay great! She went out of her way to make sure we could enjoy the property and activities.