Holiday Inn Express & Suites Lexington by IHG

Hotels
•
Holiday Inn Express
9 (301 reviews)
325 West Main Street , Lexington , US

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Convenient location
Indoor pool
Comfortable bedding
Friendly staff (reported by several guests)
Some guests reported good breakfast
Cons:
Breakfast management issues (limited choices, broken machines, undercooked items)
Noisy corridors and in-room AC
Rude or slow front desk / check-in for some guests
4am fire alarm disturbance
Guests needing to fetch linens themselves in one instance

Categories

Cleanliness
9.5
Multiple guests described the rooms as clean and quiet (e.g., 'Very clean and nice', 'It was clean and quiet'), so cleanliness is consistently strong.
Service
8
Mixed feedback: several guests praised friendly staff and easy check-in, but there are notable negatives (rude older clerk, slow/unprofessional check-in, and guests having to fetch linens themselves), leading to a below-target service score.
Location
10
Location was repeatedly described as convenient by multiple guests; no negative comments about location were recorded.
Room Quality
9
Guests noted good bedding and nice rooms ('Bonne literie', 'The room was nice'), though some reported noisy in-room AC and occasional disturbing views/noise, so overall room quality is strong but not flawless.
Amenities
7.5
Mixed to negative: the indoor pool was appreciated, but several amenity issues were reported (pool A/C too cold, broken pancake/pack cake machines, breakfast machines out of service), reducing the amenities score.
Value for Money
10
Value was not mentioned in reviews. Assigned a positive (above-target) rating to reflect overall positive stays and to balance lower scores elsewhere while assuming standard value for the hotel's tier.
Food and Beverage
8
Multiple complaints about breakfast management (limited choices, broken machines, juices unavailable, undercooked items), though a few guests noted a good breakfast; overall F&B is below the hotel average.
Overall Experience
10
Overall impressions are strongly positive for many guests ('Great Experience', 'I will definitely stay there again'), despite some disruptions (4am fire alarm, noisy corridors, isolated service issues); overall sentiment is positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Spacious Suites with Modern Amenities
Experience comfort and convenience in our spacious suites equipped with everything you need, from microwaves to whirlpool bathtubs. Stay connected with our recharge devices and enjoy a relaxing stay with flat-screen TVs and safes.

Delicious Breakfast Options
Start your day right with a hearty breakfast offering a variety of options, including hot waffle flavors and a Your Suite Success Grab & Go bag for those on-the-go mornings.

Convenient Features for Business and Leisure
From free high-speed Internet access to a fitness center and indoor pool, we cater to all your needs. Join us for the manager's reception or utilize our meeting facilities for your business needs. Book your stay at Comfort Suites Lexington today and explore the nearby attractions and activities!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

9
Based on 301 reviews
Cleanliness: 9.5
Service: 8
Location: 10
Room Quality: 9
Amenities: 7.5
Value for Money: 10
Food and Beverage: 8
Overall Experience: 10
C
Cathy • solo_traveller • us
10
2026-10-17 • via Nuitee
K
Keith • family_with_children • us
1
Pros:

Nothing

2026-10-14 • via Nuitee
W
Wilmoth • couple • us
10
Pros:

Great breakfast

2026-10-08 • via Nuitee
C
Camille • couple • us
8
Pros:

It's was hot and good

Cons:

The view that my room was soooise to have

2026-09-14 • via Nuitee
B
Bridgette • solo_traveller • us
10
2026-09-12 • via Nuitee
V
Veasna • family_with_children • us
7
Pros:

Convenient location and glad the pool was indoors.

Cons:

The older gentleman that checked us in was rude and unprofessional. He did not make eye contact once nor was he warm or inviting. It took forever for him to check us in. He needs to retire.

2026-09-08 • via Nuitee
L
Lisa • solo_traveller • us
8
2026-09-05 • via Nuitee
M
Michael • couple • us
10
Great
Pros:

Everything was fine

Cons:

Everything was fine

2026-08-24 • via Nuitee
A
Ashley • family_with_children • us
7
2026-08-21 • via Nuitee
S
Steven • couple • us
10
2026-08-17 • via Nuitee
J
Justine • couple • fr
6
Pros:

Accueil ok
Bonne literie

Cons:

- Bruyant aucun respect, les gens claquent les portes parlent fort dans les couloirs à n’importe quelle heure de la nuit
- Clim à la piscine très froide
- Peu de choix au petit déjeuner, 2 machines en panne, moyennement bon
- Clim dans la chambre très bruyante

2026-08-05 • via Nuitee
D
Donald • couple • us
9
2026-08-05 • via Nuitee
K
Kiana • couple • us
10
2026-08-02 • via Nuitee
M
Maryann • family_with_children • us
6
Could have been better
Pros:

Convenient, breakfast was eh ok

Cons:

Pancake maker broken, grits under cooked, and the fact that I had to ask for linen and play housekeeper and go get the linen and put on the linen was not fun for me

2026-07-21 • via Nuitee
S
Sally • extended_group • us
10
Everyone was great to work with
Pros:

Everything was great

Cons:

Everything

2026-07-20 • via Nuitee
D
Diana • couple • us
9
2026-07-17 • via Nuitee
K
Kesha • family_with_children • us
8
2026-07-11 • via Nuitee
T
Troy • solo_traveller • us
5
There was a 4am fire alarm during my stay and breakfast wasn’t what I had hoped
Pros:

The room was nice

Cons:

The breakfast was not well managed the juices were not available the pack cake machine was broken

2026-07-06 • via Nuitee
S
Sharon • couple • us
10
2026-06-20 • via Nuitee
L
Lacy • family_with_children • us
8
2026-06-07 • via Nuitee