Holiday Inn Chantilly - Dulles Arpt Area by IHG

Hotels
Holiday Inn Hotels & Resorts
8.4 (441 reviews)
4335 Chantilly Shopping Center , Chantilly , us

Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean rooms
Cons:
Ongoing construction
Closed amenities
Service inconsistency

Categories

Cleanliness
7.93
While the room was clean, construction led to dust and cleanliness concerns.
Service
8.9
Staff were friendly and helpful, although some experiences noted rudeness.
Location
8.84
Convenient location with access to shuttle service.
Room Quality
8.39
Rooms were comfortable but affected by ongoing renovations.
Amenities
7.92
Amenities were lacking, with a closed pool and non-functional elevator.
Value for Money
7.88
Value diminished due to service issues and misunderstandings on amenities.
Food and Beverage
8.43
Breakfast was noted as good by multiple guests.
Overall Experience
8.9
Mostly positive despite issues with construction and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:09

Property Description

Convenient Location in Chantilly, Virginia
Located in the Washington, D.C. Metro Area, our hotel offers free shuttle service to Dulles International Airport, making travel a breeze.

Comfortable Rooms and Amenities
Our rooms feature modern amenities such as flat-screen TVs, video game consoles, and free Wi-Fi. Guests can also enjoy the convenience of a fridge, coffee maker, and in-room safe.

Relaxing and Enjoyable Stay
Unwind in our 24-hour fitness center, outdoor pool, or hot tub. Take advantage of our pet-friendly policy and free guest laundry services. With nearby attractions and dining options, there's something for everyone.

Ready to experience comfort and convenience in Chantilly, Virginia? Book your stay with us now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any room that includes breakfast: The rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 441 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.84
Room Quality: 8.39
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 8.9
J
Jennifer couple us
6
Comfortable beds, great breakfast and great location! Would definitely stay again!
Pros:

Very clean, good breakfast and close to dining and airport!

Cons:

only one elevator working and restaurant on site closed.

2026-08-11 via Nuitee
R
Reisha solo_traveller us
1
2026-08-11 via Nuitee
S
Siu family_with_children us
10
2026-08-09 via Nuitee
M
Mirakmal family_with_children fr
8
Pros:

Nice and big rooms . Confortable mattress . Swimming pool looked very nice though no time to try it

Cons:

The staff . The man at the reception didn’t even say hi , didn’t tell us about the amenities, just handed us the key .. not really welcoming

2026-08-08 via Nuitee
L
Larry solo_traveller us
8
2026-08-04 via Nuitee
B
BÜLENT family_with_children us
10
2026-07-22 via Nuitee
L
Lindsay couple us
2
While it could've been worse, I would not recommend.
Pros:

Comfortable beds, nice staff

Cons:

We had roaches, the lights flickered in the room when turned on, and while the AC did work and keep the room cool, it caused moisture and had a moldy smell. The moisture and lack of ventilation in the bathroom caused it to be extremely humid there, with an even stronger mold smell. Down the hall on the main floor where breakfast was served, there was an extremely intense cat urine smell. For the price, and the Hilton name, I was seriously expecting better and was feeling disappointed with our stay.

2026-07-20 via Nuitee
A
Anne K solo_traveller us
9
Clean, comfortable and close to Dulles Airport
Pros:

The hotel is in a good location close to Dulles International Airport and near restaurants and shopping. It was clean and comfortable.

2026-07-18 via Nuitee
D
Dinakaran family_with_children us
10
2026-07-15 via Nuitee
A
Andy solo_traveller gb
5
I have stayed in this hotel twice now and at both time recieption seemed indifferent on check. Neither time would they e
Pros:

Area was good

Cons:

Staff did not make you welcome

2026-07-12 via Nuitee
H
Hu family_with_children cn
8
2026-07-06 via Nuitee
H
Hussain family_with_children us
8
2026-06-25 via Nuitee
M
magnosantos extended_group pt
8
2026-06-22 via Nuitee
V
Vicki couple gb
5
Pros:

Room was large clean and very comfortable

Cons:

The pool was closed (one of the reasons we booked it) as was the restaurant for evening meals. Wish we had known this …. Only booked about a week before, should have put something on the site!

2026-06-20 via Nuitee
J
Jennifer couple us
9
Would stay here again, great location!
Pros:

Close to shops and restaurants in walking distance, close to airport!

2026-06-18 via Nuitee
extended_group us
8
2026-06-17 via Nuitee
K
Karen solo_traveller us
9
2026-06-15 via Nuitee
S
Sandra couple gb
8
Ticked all the boxes.
Pros:

The room was comfortable. The breakfast was served in a conference room as they were renovating the restaurant. Despite this they put on a more than adequate buffet. The hot items were very fresh. There wasn't decaf coffee, but when I asked about this they brought me an excellant jug of coffee.
Parking was easy, with plenty of spaces, although not obvious when we first arrived that we were supposed to park in the shopping mall spaces.

Cons:

The hotel is renovating the restaurant and the outdoor pool, and it seemed this had been going on for quite some time. No mention is made of either these issues, and on Booking.com they are still showing pictures of the pool. Plus in the hotel there are signs to the pool.

2026-06-14 via Nuitee
M
Miguel Angel Jimeno solo_traveller us
7
Excellent room, regular breakfast
Pros:

The room was clean. The hotel location was great

Cons:

The breakfast was meh. They are improving the restaurant so they moved the breakfast to a small room. Options are meh.

2026-06-13 via Nuitee
M
Miguel Angel Jimeno solo_traveller us
7
2026-06-13 via Nuitee