Holiday Inn Chantilly-Dulles Expo Center by IHG

Need to get the construction and remodeling done. Taking forever.

The location

They were in construction phase. 1st room had no ac. Room we were switched to smelled like paint. Laundry room was not in operation. Will try them again sometime if I need access to Dulles Convention Center. Others said they had great rooms, so I was prolly just unlucky this time because I needed a double room and maybe the singles were upgraded already. Breakfast area was abysmal with painters tape and torn paper on windows, dirty tables. Food selection sparce. Option for no breakfast is a better move because there are lots of breakfast options within 1 block for far less cost. No lobby and one of the elevators shut down for construction and area in hallway for check in was off-putting. Room was reasonably clean, had ample space and wasn't all bad for the price and location. Plenty of restaurants and even a walmart within a city block made it convenient and kinda fun to explore the area. Just not a hotel where you would want to hang out. Curious to see how the remodel works out. Staff was cordial and making the best of things.

Need to complete the remodeling construction. It’s taking a while.

There is construction goi g on right now in the lobby, but clear instructions and directions were provided for the alternate entrance and check-in area.

Very clean

We needed a microwave

The room was clean but the hotel was under refurbishment, so there was dust in places. The staff were friendly and helped with everything and fabulous.

Staff was rude and dismissive. We waiting almost a hour to check in b/c no one was at the front desk. The pool was inoperable and no one told us. The owner did apologize as we checked out but it put a dent in my husbands bday weekend

The room

The property is renovating . It is noisy during the day !

Excellent experience, everyone was super helpful and friendly, and it was a pleasure staying there. The bed and room were comfortable, and the TV was also handy at night. I was even given the grace of being allowed to check out a little later than my original check out time. The only thing that was not good for me was finding a roach in the restroom, and if not for that it would have been perfect.

Proprty is under construction and needs a lot of work.

Elevator out
Pool closed
Lobby a mess

Under construction. Tarps cover most of entry way, which made it very dark and unwelcoming. Clerk did not speak to me about the hotel (was talking to someone else on phone). Coffee machine in Room did not work. Clwrk at the feont advised many.machines were not working. Stayed two days, on second day....no hot water. Room was clean. Just seemed like the front office ataff did not care.

My experience was extremely pleasing and quick. I have no complaints about the hotel and the service, and I thought it was incredibly comfortable as someone who was traveling and needed a break during my 12-hour layover.

The beds were very comfortable. Staff was fine. Breakfast was also good.

I was very disappointed though that the pool was closed. I understand that renovations were being done, but nothing was mentioned on the website. That was the main reason I booked with your hotel. I was still happy with everything else though.

Construction noise all day. If I knew there was construction, I would have booked a different hotel. Early morning and all day noise. If I had the option, I would have left to another hotel just to get sleep and rest for the tournament I was at.

My stay was quite satisfactory.

I liked the hotel shuttle option, convenient. Nice quiet hotel to land late evening.

Room was clean and comfortable. One of the elevators was out and there was a line of people waiting to go to their rooms. No staff mentioned there was another elevator down the hall that was working that some could have used. They also were remodeling but that did not affect us at all. Overall, it was a nice clean room and nice stay.