Citadines Connect Fifth Avenue New York

Just ok

A well kept, nice little hotel very convenient to Radio City/Rockefeller and Times Square areas in midtown. Staff was very friendly and courteous. We had a great stay.

Quiet hotel, clean and comfortable stay. The front desk service was amazing.

Clean, convenient, and nice hotel well situated. The personnel is friendly and helpful. One little thing to mention is that a small fridge is only available with a fee upon demand. When we asked for one, none were available.

Location is perfect!

No complaints. Average small room like any other NYC hotel. Great location - especially for Christmas time! Comfortable bed!

The property

The location is good for tourists. Many shops and restaurants nearby. It's in Manhattan, so it's a small property. The reception desk was the smallest I've ever seen. The hallway was the narrowest I've ever seen. However, the room was more spacious than i expected. The bathroom was a good size. The room was average overall. The bathroom sink was the smallest I've ever seen in the US hotels. I had the light over the sink flickering every 30 seconds. Also, there was no way to turn off the light over the top of the fixture that combined the tv, the desk, and closet. I was to bright. The phone wasn't working to call for service. There's no view. Again, it's Manhattan. There are buildings on both sides, and across the street are more buildings. My room was on the 3rd floor. Streets were noisy. Manhattan's morning is early. Staffs are ok. They're not from high-end hotels. Breakfast was included. It's a grab and go style. You can place an order the night before. The bag can be delivered to your room. There's a lounge with a nice large table for guests to sit together. There's free drink service there. Overall, it's average. I would've given 2 stars because of the malfunctioning lights and phone and the noise, but the breakfast earned 1 star.

Very convenient location

breakfast was left in the front door, appreciate the feature but cheese and Yougurts were warm. No ice machines, the shower wouldn't turn off, service person left room smelling like cigarette smoke. was charged a residence fee when I was checking out.

Trash and linen everywhere. Couldn’t get a refund. Pretty horrendous hotel

Best thing was the location, but pretty small for a 2 bedroom and to charge extra for a mini fridge with no ice available for guests made no sense either.

And the $80-plus charge for taxes when checking out was it for me.

Great

Everything was average or below average. The staff at front desk was nice enough. Card did not work on check in, hotel did not feel secure (front door was propped open), location is fine but there are better, and cleanliness could have been much better. They also offered a free breakfast – I opted not to have it, but it was still delivered to my door and included items that should have been refrigerated (yogurt) that were lukewarm. Unfortunately I tossed it, which felt very wasteful and why I originally declined it.

Ice machines didn’t work throughout the entire hotel. Old building but clean. Beds were comfy! Wait times for 2 elevators was frustrating at times. Great location.

Staff was great from front desk to maintenance.

Extremely low value for the money. Tiny rooms, crowded reception. Elevators slow and occupied by service staff. Breakfast is a joke. Better not to include than having such a poor breakfast.

We were placed in the underground level room which is fine, whatever. But it turned out that level is used by staff a lot and it has staff break room and freezer. So we could not sleep there was always someone walking outside of our room, always talking and always doing some kind of maintenance which involved hammering, drilling and vacuuming. On top of all of that the room was really dirty. Our sheets were dirty, the floor was dirty and had black dirt patches in between the tiles. The toilet bowl was dirty. Overall awful experience. Would not recommend and would not stay there again.

Staff was wonderful.

Lovely hotel with great service!