Holiday Inn Express & Suites Clermont Se West Orlando by IHG

Hotels
•
Holiday Inn Express
8.1 (368 reviews)
105 Summer Bay Blvd, Clermont, Florida, 34714 , Clermont , US

Facilities

Elevator
ATM/banking
Gift shops or newsstand
Shopping on site
Television in common areas
Arcade/game room
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Limo or town car service available
See all facilities

Review Highlights

Pros:
Clean rooms / daily housekeeping
Family friendly
Good / hot breakfast (for some guests)
Pleasant and helpful staff / speedy check-in
Convenient, safe location near restaurants and stores
Pools and on-site amenities
Cons:
Cafeteria issues: food ran out, burnt breakfast, dirty tables, understaffed
Ice machine not working
Room issues: small, outdated, poor lighting, door lock concern
Poor shower pressure
Phone/communication problems (missing phone not followed up, calls unanswered)
Pool towels not ready and limited bar hours

Categories

Cleanliness
7.8
Mixed comments: multiple guests praised clean rooms and daily housekeeping, but others reported dirty cafeteria tables and at least one guest saying the room looked dirty.
Service
8.4
Generally positive staff interactions (pleasant, helpful, speedy check-in, repairman fixed a door issue), but there are notable service lapses (phone not answered, slow cafeteria service).
Location
8.6
Explicitly praised as safe and convenient with many nearby restaurants and stores; positive location sentiment supports a rating above target.
Room Quality
7.6
Mixed to negative: several reports of small/outdated rooms, poor lighting, door lock issue and one complaint about room appearing dirty; some guests still found rooms clean.
Amenities
8
Many on-site amenities (pools, water park, games) are appreciated, but issues noted such as small water park and broken ice machine on multiple floors.
Value for Money
8.1
Standard quality for this hotel tier (not explicitly discussed in reviews).
Food and Beverage
7.6
Mixed to negative: some guests enjoyed the hot breakfast, but others reported burnt breakfast, food running out, and understaffed/unsanitary cafeteria service.
Overall Experience
8.7
Overall sentiment leans positive: several guests call it a hidden gem, family friendly and would recommend or return, despite recurring operational issues noted above.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Experience the perfect family getaway at our vibrant hotel, where relaxation meets adventure!

Unwind in Style
Take a refreshing dip in one of our 5 outdoor swimming pools or explore the thrilling features of our water park. With outdoor tennis courts and an arcade/game room, there's fun for everyone!

Gourmet Dining Options
Savor delicious meals at our on-site restaurant, or grab a quick snack at our cozy coffee shop. After a day of adventure, relax with a drink at one of our two bars/lounges or chill poolside with a cocktail.

Convenient Amenities
Stay connected with complimentary Wi-Fi, enjoy our complimentary continental breakfast, and take advantage of our business center and express check-in for a seamless stay.

Book your unforgettable experience at our hotel today and make memories that last a lifetime!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

8.1
Based on 368 reviews
Cleanliness: 7.8
Service: 8.4
Location: 8.6
Room Quality: 7.6
Amenities: 8
Value for Money: 8.1
Food and Beverage: 7.6
Overall Experience: 8.7
N
Noah • family
10
Pros:

Good

2025-10-07 • via Nuitee
A
Alexandra
2
Pros:

Had no hot water came out brown colored, the breakfast was burnt, no towels were ready for the pool. It was my kids birthday thought it would be better. :(

2025-10-05 • via Nuitee
F
Frankie
10
Pros:

Family friendly. Absolutely we recommend this property.

2025-10-04 • via Nuitee
M
Melanie • family
10
Pros:

Clean rooms and everything was nice. Good breakfast as well.

2025-10-03 • via Nuitee
N
Norma • partner
8
Pros:

The rooms were clean, the area on which they need to work is on the cafeteria, one day there was too many guests and the food run out the tables where dirty and there was no one attending. the cafeteria service door was closed, 5 minutes later a girl appear to help but she was the only one, it was a lot of people and only one person to clean and place the food.

2025-10-02 • via Nuitee
M
Margie • family
10
Pros:

Everything was excellent for the people the food pool, games gifts.
I will be back

2025-10-01 • via Nuitee
J
Jeffrey • friends
10
Pros:

Its a nice clean place the staff are pleasant and helping.
I do wish they would extend the bar hours to at least close closer to when the pools close.

2025-09-30 • via Nuitee
I
Ian Joseph • family_with_children
2
Pros:

The room looks dirty

2025-09-29 • via Nuitee
X
Xavier Jose • family
10
Pros:

Super bueno y tranquilo

2025-09-27 • via Nuitee
K
Kenneth • partner
6
Pros:

Ice machine didn't work on my floor, room was out dated.

2025-09-26 • via Nuitee
O
Ohacy • family
8
Pros:

The facility was very nice. I was expecting a larger water park...was shocked at how small it really was. The room was pretty small. The door did not lock from the outside. Someone could have easily opened it from the outside. To think that we spent the first night with a door like this! It was very concerning. The front desk said that the hotel was booked and we couldn't get a new room. Luckily, there was a repair man on the premises making other repairs, and he was able to fic the problem. Otherwise, we would not have stayed there another minute. The room was also poorly lit. It should have definitely been brighter or at least have an extra lamp to make it brighter. Thank you.

2025-09-25 • via Nuitee
B
Bhaveshkumar
10
Pros:

Its good property

2025-09-25 • via Nuitee
J
Jose
2
Pros:

My phone went missing, called 2 days after my stayed said they where going to looke for it and never ansewr back. Called 10 times after that and never even answear the phone.

2025-09-24 • via Nuitee
L
Lisa • partner
8
Pros:

I did not like the fact that the ice machine did not work the whole week of my stay. The shower pressure was very poor

2025-09-24 • via Nuitee
N
Nichol
10
Hidden gem
Pros:

Clean rooms, speedy check in. They had housekeeping every day, that’s something not even higher end have now a days. Nice hot breakfast, pools club house, honestly I would recommend this one to my friends!! I felt safe, in a good location everything is super close, restaurants, fast food, Publix Dennys 24 hours. Overall it’s a hidden gem

2025-09-23 • via Nuitee
R
Robert Paul • family_with_children
10
Pros:

many amenities

2025-09-22 • via Nuitee
L
Luis • family
6
Pros:

The advertising is wrong. They advertise that the hotel has 5 pools but we could access only one small. The breakfast was nothing special, the staff bring the food out slowly and in small quantities than you have to fight with other people over it. If your looking off an affordable stay, this is a good option, don’t expect anything special

2025-09-22 • via Nuitee
W
wes • partner
2
Pros:

Room was clean, bed comfy, WiFi worked, and water was hot. Most of the issues came with the staff and kitchen. I did not see a single time during my 5 night stay when the dining tables were wiped down. So if you were not one of the first ones getting breakfast in the morning, you were sitting at a dirty table. The coffee machine broke down frequently. The toaster was not in great condition. Some days, multiple items ran out, and it was difficult to find someone to talk to for issues. I enjoy having a nice relaxing breakfast on vacations to get me off to a good mood before starting the day, but that was impossible at this hotel. Also, one of the washing machines had a broken button so I lost my money there. The receptionist said I would have to email a 3rd party to work it out, which I did, but they never responded. If you allow 3rd party vendors operate on your property, I think you should accept some level of responsibility for your guests. Lastly, the manager was speaking ill about other guests to the receptionist right at the front desk. I get it; I've worked in the industry before and their discussion was familiar to issues I've dealt with. But doing this right in front of other guests in the lobby was very unprofessional. This hotel seemed unrecognizable compared to other Holiday Inns I've stayed at. It used to be a name I associated with quality, but I'll be doing more research before automatically booking a stay with Holiday Inn going forward.

2025-09-22 • via Nuitee
G
Guadalupe
10
Pros:

Good

2025-09-22 • via Nuitee
E
Eyad
6
Pros:

Okay

2025-09-21 • via Nuitee