The Montcler Hotel - Redberri Luxury Collection

Hotels
•
Trademark
6.4 (358 reviews)
3300 Drew Avenue , Sandwich , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean lobby
Helpful staff
Cons:
Poor WiFi
Inadequate breakfast quality
Cleanliness issues

Categories

Cleanliness
5.61
Multiple reviews indicated cleanliness issues, such as dirty toilets and stains.
Service
8.08
Staff went above and beyond to assist with conference room arrangements.
Location
7.62
Located away from the busy highway, but limited dining options nearby.
Room Quality
5.57
Concerns over outdated facilities and issues with cleanliness.
Amenities
6.6
Provisions like WiFi and breakfast were below expectations.
Value for Money
6.56
Price was mentioned as great, but overall value was questioned due to quality.
Food and Beverage
4.61
Breakfast received negative feedback, described as a joke.
Overall Experience
6.58
Mixed feelings with positive and negative experiences cited.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:30

Property Description

Scenic Location and Sustainable Design
Nestled on the edge of a picturesque forest preserve, The Montcler Hotel offers a tranquil escape with its LEED certified sustainable design.

Modern Amenities and Comfort
Each guest room at The Montcler Hotel features complimentary WiFi, cable TV, a microwave, fridge, and tea/coffee-making facilities, ensuring a comfortable stay for every guest.

Delicious Dining and Entertainment Options
Indulge in American cuisine at the on-site Top Shelf Grille & Bar, unwind with a cocktail, or explore nearby attractions like the historic Opera House of Sandwich and Raging Waves Water Park.

Experience a perfect blend of luxury and nature at The Montcler Hotel, Trademark Collection by Wyndham. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

6.4
Based on 358 reviews
Cleanliness: 5.61
Service: 8.08
Location: 7.62
Room Quality: 5.57
Amenities: 6.6
Value for Money: 6.56
Food and Beverage: 4.61
Overall Experience: 6.58
E
Engel • solo_traveller • us
5
2026-05-01 • via Nuitee
C
caray • solo_traveller • us
10
Nice stay
Pros:

Would have been nice to know the bar and pool were out of order but was a good stay

2026-04-21 • via Nuitee
S
Sawyer • family_with_children • us
3
This facility needs ATTENTION!
Pros:

Location & large clean room. But did not have the amenities that were advertised!!! Need to update!!!

Cons:

Very Poor breakfast,poor TV
CHILD-SIZE toilet? No hot water, thin towels. Nice facility, but very poor maintenance!! Only one staff person on duty, who was very nice & tried to meet our needs.

2026-03-23 • via Nuitee
J
Jeffery • extended_group • us
2
Got hotel was a problem checking in very nice employee. She got it all taking care of. Roaches crawling around made me v
Pros:

Staff very nice and friendly. Very roomie

Cons:

Roaches was crawling all over. We spotted 5. The toilet wasn’t very clean. Wasn’t enough towels. Lot of stained on carpet. Ice machine broken. Pool was closed for remodeling. Very disappointed.

2026-03-09 • via Nuitee
• couple • us
7
Quiet, almost deserted, but expect blaring freight trains all night.
Pros:

Hotel was perfectly clean, very nice lobby and property. Offset from the busy highway, very quiet with few other visitors. Visiting family in a nearby town, the location was perfect. The staff really went overboard helping my wife with her class of students back home; the wi-fi in the room wasn't very good, so they set her up in a really nice conference room.
Breakfast was good enough, very clean.
Price was great.

Cons:

Wife wasn't happy with the exercise equipment. Broken and missing parts. Staff seemed aware of the problem.
I know that hotels can't always satisfy every request, but when booking we asked for a quiet upstairs room on the back side. We were assigned a downstairs room on the front side. Wouldn't have been a problem, really, but the freight train passed several times each night right outside the window.
There's not much right around the conference center, so be prepared to drive into town for restaurants, drinks, etc.

2025-12-04 • via Nuitee
A
Andrea • couple • us
1
2025-11-13 • via Nuitee
K
Kathy • family_with_children • us
2
Just stay away
Pros:

If cereal & toast is breakfast then good

Cons:

toilet sprung leak in the middle of 1st nite. They threw towels on floor. In am changed rooms. When checking out asked for a discount. Was told I would have to talk to manager. Still waiting to hear from him

2025-11-08 • via Nuitee
K
Kyle • couple • us
7
Smooth just one flaw
Pros:

Everything has went smooth but the wifi is a serious problem. The TVs need wifi to be useable and the WiFi has never worked in multiple stays

Cons:

Horrible WiFi. TVs need WiFi to watch anything and the wifi is unusable 99% of the time

2025-11-07 • via Nuitee
C
carlson • couple • us
8
Pros:

Breakfast was terrible
Staff tried to be helpful

2025-11-02 • via Nuitee
L
Lannge • couple • us
7
2025-10-22 • via Nuitee
• family_with_children • us
4
I would NEVER return or recommend to anyone else. I’m appalled that Wyndham would add their name to this location.
Cons:

The lobby smelled HORRIBLE. Like an elderly patient’s room that has bed sores! The water NEVER got hot to shower, wash hands, etc. even after letting it run for 10-15 min.

The coffee pot was also in the bathroom 🤢 not hygienic

2025-10-16 • via Nuitee
J
Jennifer • family_with_children • us
1
Pros:

Thankfully no bed bugs or other rodents

Cons:

Wifi was not working well, tv fuzzy, breakfast was cold and worker left, pool too cold, and for the price it all should have been in working condition that was pleasing.

2025-10-13 • via Nuitee
B
Benito • partner
10
Pros:

Nice and clean hotel

2025-10-05 • via Nuitee
K
Kevin
4
Pros:

One set of towels, asked for sheets to be changed and towels 3 days in a row with no luck

2025-09-22 • via Nuitee
N
Nicolas
2
Late Check in
Pros:

Our flight got in Late so at 2.30am we arrived at the hotel and the front desk said that the system did not allow to check. So in order to stay we need to pay again for the night. We traveled a lot and this is the first time,l confronting this situation.

2025-09-17 • via Nuitee
C
Cruz • couple • us
8
2025-09-13 • via Nuitee
W
William
10
Pros:

Great stay! Clean room attentive staff

2025-09-10 • via Nuitee
O
OTHERON
6
Pros:

Facility is dated. In desperate need of updates

2025-09-08 • via Nuitee
J
Juan • couple • us
2
2025-09-08 • via Nuitee
N
NOHELY
6
Not what I expected.
Pros:

Immediately upon waking into our room it felt very muggy inside. We had to keep the AC on most of the time in order for it not to feel that way. The toilet had stains inside the bowl, like no one has been cleaning it properly. The bathtub had a soap leak all inside running down because of the shampoo / soap dispensers on the wall. The pillows were not great nor the beds kind of uncomfortable usually hotel beds are my great for me.

2025-09-03 • via Nuitee