Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Spacious rooms
Great breakfast variety
Cons:
Air conditioning issues
High prices

Categories

Cleanliness
9.14
Some guests reported issues with room temperature and aircon functionality.
Service
10
Guests praised the staff for their polite and attentive service.
Location
10
The hotel is well-located near the lake and key attractions.
Room Quality
9.61
Rooms are spacious but some concerns about temperature control.
Amenities
10
Great facilities including a large pool and breakfast options.
Value for Money
9.65
Some guests felt the prices were a bit high relative to the overall experience.
Food and Beverage
10
Breakfast was noted as exceptional with a variety of options.
Overall Experience
10
Overall, guests had a very positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:04

Property Description

Luxurious Accommodations:
Experience a stay in the stylish rooms of Crowne Plaza Suzhou, offering stunning views of Jinji Lake. Each room is equipped with modern amenities to ensure a comfortable and relaxing stay.

Relaxation and Recreation:
Indulge in ultimate relaxation at the hotel's spa, take a dip in the indoor or outdoor pool, or unwind in the sauna rooms. Stay active at the fitness centre or explore the scenic surroundings for a rejuvenating experience.

Culinary Delights:
Savor a culinary journey with 5 dining options, including Chinese, Asian, International, Cantonese, and Japanese cuisines. From the diverse menu at Sun Seeker to the authentic flavors at Wasabi Restaurant, there's something to satisfy every palate.

Book your stay at Crowne Plaza Suzhou for a luxurious retreat amidst the beauty of Jinji Lake.

Important information:

Swimming pool: Closed from Mon, Oct 27, 2025 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 350 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 212 reviews
Cleanliness: 9.14
Service: 10
Location: 10
Room Quality: 9.61
Amenities: 10
Value for Money: 9.65
Food and Beverage: 10
Overall Experience: 10
O
Odin • family_with_children • hu
9
2026-02-12 • via Nuitee
F
Frank • family_with_children • de
10
Pros:

Frühstück war außergewöhnlich gut

Cons:

Die Musik im Hotel ist Geschmackssache

2026-01-29 • via Nuitee
F
Filipp • family_with_children • ru
10
Pros:

Проживали в отеле в январе 2026 года. Нам все очень понравилось, мы часто путешествуем и выбираем лучшие отели в городе. Могу сказать вам уверено, это лучший отель в Сучжоу!
Дополнительно хочу отменить высокий сервис и вовлеченность сотрудников адмиральского лаунжа! В особенности заботу Turbo, в сопровождении сотрудников такого высокого уровня я чувствовал себя максимально комфортно на протяжении каждого дня проживания! Спасибо менеджменту отеля и отдельное спасибо Turbo, такое профессиональное отношение достойно высшей похвалы!

2026-01-26 • via Nuitee
J
Jing • solo_traveller • be
9
2026-01-04 • via Nuitee
J
John • couple • fi
9
Excellent service, polite staff who are genuinely interested to make the stay good. Thank you to everyone of you
Pros:

Good location

Cons:

Rooms are hot when it’s heating season and no ac available in the rooms to the south side

2025-12-29 • via Nuitee
Z
Ziqi • family_with_children • cn
10
2025-12-25 • via Nuitee
F
Foo • couple • sg
8
Will book this hotel again
Pros:

Beautiful site of the lake, the bridge links straight to the mall

Cons:

May be far from train station

2025-12-25 • via Nuitee
W
Wane • family_with_children • ie
9
2025-12-22 • via Nuitee
M
Martin • solo_traveller • de
10
2025-12-11 • via Nuitee
L
Ling • family_with_children • cn
10
Pros:

位置极佳，就在金鸡湖旁边，酒店后门出去就能逛金鸡湖。
酒店造型别致，像一艘船。
车库有充电桩。
早餐品类丰富，员工会控制人流，帮你找好位置再入场。
有梯控，闲杂人等不会随意闯入，没有小卡片。
服务周到，帮我拎包，也帮我把包拎到车上。

Cons:

价格还是高了点。

2025-12-09 • via Nuitee
Y
yuping • couple • us
10
We hope to return to 苏州， stay this hotel.
Pros:

Beautiful view . Beautiful lobby . A first class hotel . Very large room .

Cons:

No

2025-11-20 • via Nuitee
L
Lirong • family_with_children • at
10
2025-11-17 • via Nuitee
L
Laurence • couple • fr
10
Bel établissement
Pros:

L’emplacement, vue sur le lac , le petit déjeuner

2025-11-10 • via Nuitee
M
mustafa • extended_group • tr
10
2025-11-08 • via Nuitee
N
NICHOLAS • family_with_children • sg
4
They need to do something about their aircon otherwise in summer it will likely be unbearable.
Pros:

Beautiful view of the lake

Cons:

Aircon not working. The staff changed my room and even upgraded us but still the room temperature could not be changed as I think it is an old central aircon system

2025-11-08 • via Nuitee
M
Margarethe • couple • us
10
2025-11-06 • via Nuitee
D
Dimitrios • solo_traveller • de
9
Pros:

Lage. Größe und Ausstattung der Zimmer.

2025-10-22 • via Nuitee
B
Bastien • couple • ch
9
A pleasant stay!
Pros:

Top location to enjoy Suzhou and surroundings. Very big with great facilities, convenient & comfort.

Cons:

A bit old-ish, could benefits from a renewal.

2025-10-20 • via Nuitee
C
Cc_Z • family_with_children • au
8
Pros:

楼下有小型的室内海洋球 虽然不大 但是孩子也可以玩一会，出门就是金鸡湖 离商场走路不到10分钟，地理位置很方便。酒店房型很大，但有时候貌似有点漏水，工作人员也很快帮忙解决。

Cons:

大厅不是很明亮 但是布局很大气 也很好

2025-10-19 • via Nuitee
S
Sandrine • couple • fr
10
Exceptionnel
Pros:

L’hôtel est très bien situé au bord du lac. Il est particulièrement spacieux, bien décoré. La chambre était très grande, une attention est portée au moindre détail. La vue depuis la chambre était magnifique. Le petit déjeuner était exceptionnel : très varié et delicieux. Personnel attentionné, la plupart parlaient anglais.
Egalement grande piscine intérieure et extérieure.

2025-10-18 • via Nuitee