Crowne Plaza Today Gurugram by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.6 (1332 reviews)
Site 2 Sector 29, National Highway 8 , Gurgaon , IN

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very attentive, courteous staff (multiple mentions)
Excellent breakfast and dinner buffet; delicious food
Large, comfortable rooms for most guests
Clean rooms and modern amenities (e.g., washlet)
Convenient/good location
Cons:
Broken AC / poor ventilation incident (serious safety concern)
Booking cancelled without adequate notice (stranded arrival)
Long check-in waits / reception delays
Occasional rude staff interaction reported
Room issues: smoke smell in one room; a hard bed noted
Fitness center and online booking fine print complaints

Categories

Cleanliness
8.4
Multiple guests praise very clean rooms; a few reports of smoke smell in a room lower the score slightly.
Service
9
Staff repeatedly described as pleasant, courteous and helpful (specific praise for managers and named staff), though there are isolated reports of rudeness, long check-in waits and a booking cancellation incident.
Location
8.8
Location is noted positively in reviews and contributes to enjoyable stays for many guests.
Room Quality
7.2
Rooms are generally described as large and comfortable, but serious issues (broken AC/poor ventilation causing health concerns), a hard bed comment and occasional smoke odor reduce this score.
Amenities
8.8
Amenities like modern washlets and a generous breakfast/dinner buffet are praised; a complaint about the fitness center and one-off operational issues are noted.
Value for Money
8.6
Standard quality for this hotel tier.
Food and Beverage
9
Food receives consistently strong praise — described as delicious, with excellent breakfast and dinner buffet experiences.
Overall Experience
9
Many guests call their stays excellent or exemplary and highlight friendly staff and good food; a few significant negative events (booking cancellation, AC/ventilation incident) temper but do not dominate the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:53

Property Description

Luxurious Amenities and Services

Crowne Plaza Today Gurugram, an IHG Hotel Gurgaon offers an array of luxurious amenities including an infinity swimming pool, a fitness centre, and a beauty salon. Guests can also indulge in massage services at the spa for ultimate relaxation.

Culinary Delights

Indulge in a gastronomic experience at the hotel's three dining options. From the international menu and buffets at Café G to the Brazilian specialties at WildFire Restaurant, there is something to satisfy every palate. Don't forget to unwind with a drink at the 24-hour Connexions Bar & Lounge.

Convenient Location

Conveniently situated opposite Signature Towers, the hotel is just 14 km away from Delhi International Airport. With proximity to Huda City Centre Metro Station and popular attractions like the Kingdom of Dreams and Cyber City, Crowne Plaza Today Gurugram, an IHG Hotel Gurgaon is the perfect choice for your stay.

Book now to experience luxury and convenience at Crowne Plaza Today Gurugram, an IHG Hotel Gurgaon.

Important information:

Please note that outside food is not permitted on hotel premises.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DEL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.6
Based on 1332 reviews
Cleanliness: 8.4
Service: 9
Location: 8.8
Room Quality: 7.2
Amenities: 8.8
Value for Money: 8.6
Food and Beverage: 9
Overall Experience: 9
T
Thiantharit • solo_traveller • th
6
2026-10-22 • via Nuitee
V
Verma • family_with_children • in
10
2026-10-22 • via Nuitee
T
tarif • extended_group • in
10
Pros:

⭐ Excellent Service & Wonderful Experience ⭐

I had a wonderful experience at the hotel. Kiranjot Kaur and Jahul Haq were both very polite, professional, and helpful. Their friendly behaviour, positive attitude, and respectful communication made the experience truly memorable.

Both of them deserve appreciation for their dedication and excellent hospitality. Their warm and welcoming nature reflects the high standards of the hotel.

Thank you, Kiranjot Kaur and Jahul Haq, for making the experience so special. Wishing you both continued success in your careers! ⭐

Cons:

...

2026-10-21 • via Nuitee
T
tarif • family_with_children • in
10
Pros:

⭐ Excellent Service & Wonderful Experience ⭐

I had a wonderful experience at the hotel. Kiranjot Kaur and Jahul Haq were both very polite, professional, and helpful. Their friendly behaviour, positive attitude, and respectful communication made the experience truly memorable.

Both of them deserve appreciation for their dedication and excellent hospitality. Their warm and welcoming nature reflects the high standards of the hotel.

Thank you, Kiranjot Kaur and Jahul Haq, for making the experience so special. Wishing you both continued success in your careers! ⭐

Cons:

She ignored me 😜

2026-10-21 • via Nuitee
S
Senthil • solo_traveller • in
10
Pros:

List of Menu items are more & excellent

2026-10-20 • via Nuitee
S
Shweta • solo_traveller • in
9
2026-10-20 • via Nuitee
T
tarif • family_with_children • in
10
Pros:

I like my stay, I always love to stay here,special thanks Ajay from reception

2026-10-20 • via Nuitee
P
Puneet • couple • in
9
2026-10-20 • via Nuitee
T
tarif • family_with_children • in
10
Pros:

Met kiran during the stay. She always takes care of our stay.

Cons:

All good

2026-10-19 • via Nuitee
S
Selvachandran • family_with_children • in
10
Pros:

I have stayed in many hotels, but I can confidently say that this hotel offers exceptional value for money. For the price you pay, the standard of service is simply unbeatable!
The food was absolutely brilliant, the customer service was outstanding, and the staff were extremely professional, polite and welcoming.
I have stayed in many other hotels, including some three-star properties that charge almost the same price but offer nowhere near this level of hospitality. Some hotels seriously lack basic customer service and manners.

Cons:

Honestly, I couldn't find a single thing I disliked about this hotel. Everything was excellent, and I have absolutely no complaints. I genuinely struggled to find anything negative to say!

⁰

2026-10-18 • via Nuitee
A
Anssi • family_with_children • fi
10
2026-10-16 • via Nuitee
S
Sandeep • couple • in
6
2026-10-10 • via Nuitee
D
Devesh • extended_group • in
10
2026-10-08 • via Nuitee
D
David • couple • kg
10
Pros:

Everything you would expect from a 5 star hotel but with reasonable prices

2026-09-14 • via Nuitee
T
tarif • solo_traveller • in
10
Excellent Hospitality & Outstanding Service ⭐
Pros:

I had a wonderful experience at the hotel. The staff was very polite, welcoming, and professional. I would especially like to appreciate Kiranjot Kaur for her excellent hospitality, helpful nature, and warm behaviour. She made the overall experience even more pleasant and comfortable.
Thank you to the entire team for the great service. I would definitely love to visit again and highly recommend this hotel.

Cons:

Nothing in particular. I had a very pleasant experience and was completely satisfied with the service.

2026-09-14 • via Nuitee
A
Alina • solo_traveller • il
10
Pros:

The design, the staff, the cleaniness, the comfort, the food

Cons:

All was perfect, liked everything

2026-09-13 • via Nuitee
K
Keren • solo_traveller • il
9
Pros:

החדר גדול, מרווח, נקי, מיטה נוחה מאוד. הצוות אדיב ושירותי. ארוחת בוקר טובה.

Cons:

היה קצת ריח של לחות בחדר ובמקלחת.

2026-09-12 • via Nuitee
S
saini • couple • in
1
2026-09-11 • via Nuitee
M
Melchizedeck • solo_traveller • tz
8
2026-09-09 • via Nuitee
O
Orit • solo_traveller • il
9
Pros:

Very nice staff, clean and comfortable

Cons:

All was good

2026-09-09 • via Nuitee