Crowne Plaza Hotel Gurgaon by IHG

Hotels
IHG
8.8 (264 reviews)
Site 2 Sector 29, Opp. Signature Tower, Gurugram, Delhi N.C.R, 122001 , Gurugram , IN

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Area shuttle (surcharge)
Health club
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Excellent service
Clean and spacious rooms

Categories

Cleanliness
9.13
Rooms were consistently spotless; excellent housekeeping reported.
Service
9.1
Staff is gracious, attentive, and helpful; special mentions for front office and housekeeping.
Location
8.64
Standard quality for this hotel tier.
Room Quality
8.59
Spacious rooms with modern décor and comfortable furnishings.
Amenities
8.62
Facilities for spa and dining reported as great.
Value for Money
8.58
Standard quality for this hotel tier.
Food and Beverage
8.63
Breakfast was delicious; overall food service praised.
Overall Experience
9.1
Overall, a delightful experience with memorable stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:35

Property Description

Experience a luxurious getaway at Crowne Plaza Hotel Gurgaon by IHG, where comfort meets convenience in the heart of Gurugram.

Indulgent Spa Services
Relax at our full-service spa, offering rejuvenating massages, invigorating body treatments, and refreshing facials designed to refresh your body and soul.

Unmatched Amenities
Enjoy top-notch recreational facilities including a health club, an outdoor pool, and a soothing hot tub, ensuring a perfect blend of relaxation and fitness during your stay.

Dining Delights
Savor exquisite culinary experiences at our two on-site restaurants or order from our 24-hour room service. Don’t forget to unwind with a drink at our vibrant bar/lounge after a delightful meal.

Make the most of your visit and book your stay at Crowne Plaza Hotel Gurgaon by IHG today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • A car is recommended for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DEL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Transportation

    Car recommended

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 264 reviews
Cleanliness: 9.13
Service: 9.1
Location: 8.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 9.1
T
tarakb2026 Business
10
Fabulous
Pros:

i have been visiting the Hotel since past 5 years plus. it’s always been an enjoyable experience added by lovely food. The staff is courteous and polite. look forward to going back again

2026-03-21 via Tripadvisor
C
Climber32480737776 Family
10
Thanks 😊
Pros:

Good stay and comfortable luxurious stay in hotel food was good and staff was cooperative rooms are spacious

2026-03-20 via Tripadvisor
R
Roberta845 Solo travel Schenectady, New York
10
Two great massages with Within
Pros:

I had two 90 minute massages here, the Crowne Signature Massage and the Ayurvedic Shiroabhyangam. In both cases, my masseuse was Within, who was wonderful. She was always attentive to whether the pressure was okay, and she was highly skilled at giving the massages. The ambiance in the room was very nice and there was a fabulous shower within the room to use to wash off the oils. I would highly recommend both this place and Within.

2026-03-17 via Tripadvisor
7
741ankitag Solo travel
10
Thankyou so much
Pros:

Special thanks to chef Swagat Mehta and team of the reception staff . Who cooked special quinoa khichdi for me to offer to lord Krishana on Ekadashi . Thankyou so much may god bless u .. it’s the great gesture if hospitality.

2026-03-15 via Tripadvisor
S
SparshJ17 Business
10
Good stay
Pros:

The stay was good and the room was very clean, special mention to miton for keeping up with the cleanliness of the room

2026-03-14 via Tripadvisor
P
P5120GXrohanm Couples
10
Nice hotel with nice ambience and a nice staff like miton really helpful
Pros:

Miton really help us with a room cleaning and he is a very humble guy
Very good service

2026-03-07 via Tripadvisor
E
Explore61731580978 Business
10
Good experience
Pros:

The event was extremely well organized and a great experience overall. Taniya and Neha delivered outstanding service and handled everything seamlessly. Truly commendable work.

2026-02-28 via Tripadvisor
B
BackPacker815139 Family New Delhi, National Capital Territory of Delhi
10
Amazing Hospitality and staff
Pros:

We went to crowne plaza to attend one family function and the hotel is beautiful and so is the banquet. The food was amazing and the staff was super polite and helpful. I want to mention about Kiran from guest relations team. She was very kind and helpful and assisted us during the event. She helped me to give a space for baby feeding and that was her kind behaviour and helpful nature. We will recommend this hotel to other and will come back again to crowne plaza for lovely hospitality.

Thank you

2026-02-27 via Tripadvisor
R
Roving19107811217 Solo travel
10
Excellent service
Pros:

I would like to give a feedback for the housekeeping guy MITON. He demonstrates strong attention to detail and takes pride in his work. The cleanliness standards are consistently high, and he's reliable and hardworking.”

“He's respectful, and maintains a high level of cleanliness. “He was a hardworking and reliable employee who took his responsibilities seriously.”

“He demonstrated a strong work ethic and always put in his best effort.”

“He was diligent, committed, and consistently performed his duties with care.”
"A valuable team member.”

2026-02-27 via Tripadvisor
S
Sherpa09845290627 Friends getaway
10
Overall good experience
Pros:

Amazing hotel, great service.

2026-02-27 via Tripadvisor
S
sonyak553 Business
10
Amazing experience
Pros:

An amazing place to stay, the staff are so nice and accomodating and Miton was such a wonderful housekeeper!!

2026-02-26 via Tripadvisor
T
tongriya5463 Business
10
Good service
Pros:

Event is good . Food is very nice . Ambience is very good . Overall hotel is very beautiful and staffs are helpful .
Thanks to everyone.
Spl thanks to Taniya and her team members everyone

2026-02-25 via Tripadvisor
M
Meander44856213190 Business
10
5
Pros:

Miton is very professional to take care of the guest.

2026-02-21 via Tripadvisor
G
GrandTour52214021458 Solo travel
10
Great Service
Pros:

I had an absolutely wonderful stay at Crown plaza. The atmosphere was warm and inviting from the moment I walked in. The service was top-notch, but what really stood out was the staff. They had such a helpful and positive attitude, making sure I had everything I needed. Highly recommend staying here!

2026-02-21 via Tripadvisor
P
Paradise52153257145 Friends getaway
10
Amazing night at Crowne Plaza!
Pros:

Great service, lovely food. Specially by Rahul!

2026-02-20 via Tripadvisor
R
Relax28054594843 Family
10
Great
Pros:

Great service with banquet team and also supportive crowne plaza hotel team food is good and awesome ,Thanks Rahul and vijay to stay with us

2026-02-20 via Tripadvisor
2
27tawannad Business
10
Amazing Hotel experience
Pros:

This was an amazing experience from the room service, to the food I give this hotel 5 stars!
Some notable names Dipak, Uday, Ghine, John and I’m sorry to leave out anyone else cause they were all very nice and accommodating.

2026-02-20 via Tripadvisor
T
Trip24298380350 Friends getaway
10
Wonderful Service
Pros:

It was a nice trip to here with friends.
Welcoming staffs and the concierge desk help us with Agra trip, even though if didnt book the cab from them. But they helped us with the ola booking as we are not familiar with hindi language they helped us. Especially Pradeep and Deepak
Breakfast was having nice spread, the staffs were very friendly especially Tanmoy, Vinay ( Im not sure about the name )The girl who is standing at the desk she was very warm in welcoming ; sorry i am not
remembering her name (hostess)
The room was having good view, night time especially the city feels welcoming.
Check in and checkout was smooth. Also like to mention Neha, penzom, Shaun. They offered welcome drink it was nice actually first time i tried some sort of luke warm drink kind of spices black tea.
Thanks for making our trip memorable

2026-02-19 via Tripadvisor
S
Sunshine08732483769 Couples
8
Highly Skilled Therapists, Truly Relaxing Experience
Pros:

The couple massage at Crowne Plaza Spa with Ms. Irene and Ms. Width exceeded expectations. Their expertise combined with the spa’s tranquil ambiance created a truly memorable and rejuvenating experience. It is highly recommended for anyone looking for relaxation, quality service, and a luxurious spa atmosphere.

2026-02-18 via Tripadvisor
D
Daydream56320038943 Business
10
Crowne Plaza Gurgaon
Pros:

I’ve stayed at Crowne Plaza a couple of times now, and it has truly become my go-to stay option whenever I’m in town. One of the biggest reasons I keep coming back is the excellent gym facility - it’s well-equipped, clean, and perfect for maintaining my fitness routine even while traveling.

What makes the experience even more special, though, is the consistently warm and welcoming reception. A special mention to Neha from the staff, who always goes above and beyond to make our stay comfortable. She made our check-in process smooth and effortless, which was especially appreciated after a long day of travel.

This time, she added such a thoughtful personal touch - surprising me with a cake in the room. It was such a sweet gesture and truly made my day extra special. It’s these little details and genuine hospitality that keep me choosing Crowne Plaza time and time again.

Highly recommended for anyone looking for comfort, great amenities, and exceptional service!

2026-02-16 via Tripadvisor