Crowne Plaza Today Gurugram by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.6 (1332 reviews)
Site 2 Sector 29, National Highway 8 , Gurgaon , IN

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Very attentive, courteous staff (multiple mentions)
Excellent breakfast and dinner buffet; delicious food
Large, comfortable rooms for most guests
Clean rooms and modern amenities (e.g., washlet)
Convenient/good location
Cons:
Broken AC / poor ventilation incident (serious safety concern)
Booking cancelled without adequate notice (stranded arrival)
Long check-in waits / reception delays
Occasional rude staff interaction reported
Room issues: smoke smell in one room; a hard bed noted
Fitness center and online booking fine print complaints

Categories

Cleanliness
8.4
Multiple guests praise very clean rooms; a few reports of smoke smell in a room lower the score slightly.
Service
9
Staff repeatedly described as pleasant, courteous and helpful (specific praise for managers and named staff), though there are isolated reports of rudeness, long check-in waits and a booking cancellation incident.
Location
8.8
Location is noted positively in reviews and contributes to enjoyable stays for many guests.
Room Quality
7.2
Rooms are generally described as large and comfortable, but serious issues (broken AC/poor ventilation causing health concerns), a hard bed comment and occasional smoke odor reduce this score.
Amenities
8.8
Amenities like modern washlets and a generous breakfast/dinner buffet are praised; a complaint about the fitness center and one-off operational issues are noted.
Value for Money
8.6
Standard quality for this hotel tier.
Food and Beverage
9
Food receives consistently strong praise — described as delicious, with excellent breakfast and dinner buffet experiences.
Overall Experience
9
Many guests call their stays excellent or exemplary and highlight friendly staff and good food; a few significant negative events (booking cancellation, AC/ventilation incident) temper but do not dominate the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:53

Property Description

Luxurious Amenities and Services

Crowne Plaza Today Gurugram, an IHG Hotel Gurgaon offers an array of luxurious amenities including an infinity swimming pool, a fitness centre, and a beauty salon. Guests can also indulge in massage services at the spa for ultimate relaxation.

Culinary Delights

Indulge in a gastronomic experience at the hotel's three dining options. From the international menu and buffets at Café G to the Brazilian specialties at WildFire Restaurant, there is something to satisfy every palate. Don't forget to unwind with a drink at the 24-hour Connexions Bar & Lounge.

Convenient Location

Conveniently situated opposite Signature Towers, the hotel is just 14 km away from Delhi International Airport. With proximity to Huda City Centre Metro Station and popular attractions like the Kingdom of Dreams and Cyber City, Crowne Plaza Today Gurugram, an IHG Hotel Gurgaon is the perfect choice for your stay.

Book now to experience luxury and convenience at Crowne Plaza Today Gurugram, an IHG Hotel Gurgaon.

Important information:

Please note that outside food is not permitted on hotel premises.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DEL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.6
Based on 1332 reviews
Cleanliness: 8.4
Service: 9
Location: 8.8
Room Quality: 7.2
Amenities: 8.8
Value for Money: 8.6
Food and Beverage: 9
Overall Experience: 9
T
tarif • solo_traveller • in
10
Excellent Hospitality & Outstanding Service ⭐
Pros:

I had a wonderful experience at the hotel. The staff was very polite, welcoming, and professional. I would especially like to appreciate Kiranjot Kaur for her excellent hospitality, helpful nature, and warm behaviour. She made the overall experience even more pleasant and comfortable.
Thank you to the entire team for the great service. I would definitely love to visit again and highly recommend this hotel.

Cons:

Nothing in particular. I had a very pleasant experience and was completely satisfied with the service.

2026-09-14 • via Nuitee
D
David • couple • kg
10
Pros:

Everything you would expect from a 5 star hotel but with reasonable prices

2026-09-14 • via Nuitee
A
Alina • solo_traveller • il
10
Pros:

The design, the staff, the cleaniness, the comfort, the food

Cons:

All was perfect, liked everything

2026-09-13 • via Nuitee
K
Keren • solo_traveller • il
9
Pros:

החדר גדול, מרווח, נקי, מיטה נוחה מאוד. הצוות אדיב ושירותי. ארוחת בוקר טובה.

Cons:

היה קצת ריח של לחות בחדר ובמקלחת.

2026-09-12 • via Nuitee
S
saini • couple • in
1
2026-09-11 • via Nuitee
O
Orit • solo_traveller • il
9
Pros:

Very nice staff, clean and comfortable

Cons:

All was good

2026-09-09 • via Nuitee
M
Melchizedeck • solo_traveller • tz
8
2026-09-09 • via Nuitee
M
Malik • solo_traveller • in
10
I like the service provided by Gaurav. He was polite and sincere.
Pros:

i like the service staff and breakfast

Cons:

I like everything

2026-09-04 • via Nuitee
G
Geetika • solo_traveller • gb
5
Gurgaon trip.
Pros:

Location and size of room.

Cons:

Damp smell in corridors. Staff tried to charge us for nuts which we didn't consume.

2026-09-03 • via Nuitee
A
Anoop • family_with_children • in
5
Cupboards didn't open
Cons:

Bathroom need repair

2026-08-30 • via Nuitee
P
Preet • couple • in
10
2026-08-30 • via Nuitee
A
Arun • extended_group • np
6
2026-08-28 • via Nuitee
U
U • solo_traveller • in
5
2026-08-26 • via Nuitee
N
Nidhi • solo_traveller • in
10
2026-08-25 • via Nuitee
A
Anuradha • extended_group • in
8
It was good
Pros:

Hotel Lobby

Cons:

Room Service

2026-08-21 • via Nuitee
H
Hee Sung • solo_traveller • kr
5
2026-08-18 • via Nuitee
R
Rahul • solo_traveller • ae
9
2026-08-18 • via Nuitee
B
Bindu • family_with_children • in
8
Overall it was good.
Pros:

Breakfast was good with elaborate menu.

Cons:

Staff at the breakfast restaurant lacked in hospitality.They did not bother to clear the table.This thing can be improved.

2026-08-17 • via Nuitee
T
tarif • solo_traveller • in
10
Pros:

I really liked the elegant ambience, comfortable rooms, courteous staff, and the overall hospitality. The service was professional and the entire stay felt relaxing and premium.
Kiran from Guest Relations was extremely warm, courteous, and helpful throughout our stay. She made us feel very welcome and was always available to assist with a genuine smile. Her professionalism, attention to detail, and personalized service made our stay truly memorable.

Cons:

“Nothing major. Overall, my stay was comfortable and pleasant. A little more attention to service speed and room maintenance would make the experience even better.”

2026-08-14 • via Nuitee
L
Lavishka • couple • in
10
2026-08-14 • via Nuitee