Crowne Plaza Hotel Gurgaon by IHG

Hotels
•
IHG
8.8 (264 reviews)
Site 2 Sector 29, Opp. Signature Tower, Gurugram, Delhi N.C.R, 122001 , Gurugram , IN
91-124-453 43 00

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Area shuttle (surcharge)
Health club
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Excellent service
Clean and spacious rooms

Categories

Cleanliness
9.13
Rooms were consistently spotless; excellent housekeeping reported.
Service
9.1
Staff is gracious, attentive, and helpful; special mentions for front office and housekeeping.
Location
8.64
Standard quality for this hotel tier.
Room Quality
8.59
Spacious rooms with modern décor and comfortable furnishings.
Amenities
8.62
Facilities for spa and dining reported as great.
Value for Money
8.58
Standard quality for this hotel tier.
Food and Beverage
8.63
Breakfast was delicious; overall food service praised.
Overall Experience
9.1
Overall, a delightful experience with memorable stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:35

Property Description

Experience a luxurious getaway at Crowne Plaza Hotel Gurgaon by IHG, where comfort meets convenience in the heart of Gurugram.

Indulgent Spa Services
Relax at our full-service spa, offering rejuvenating massages, invigorating body treatments, and refreshing facials designed to refresh your body and soul.

Unmatched Amenities
Enjoy top-notch recreational facilities including a health club, an outdoor pool, and a soothing hot tub, ensuring a perfect blend of relaxation and fitness during your stay.

Dining Delights
Savor exquisite culinary experiences at our two on-site restaurants or order from our 24-hour room service. Don’t forget to unwind with a drink at our vibrant bar/lounge after a delightful meal.

Make the most of your visit and book your stay at Crowne Plaza Hotel Gurgaon by IHG today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • A car is recommended for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DEL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Transportation

    Car recommended

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 264 reviews
Cleanliness: 9.13
Service: 9.1
Location: 8.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 9.1
H
helenabC429GX • Business
10
Spa treatment
Pros:

Massage was fantastic. Thank you for the very relaxing treatment Within

2026-02-12 • via Tripadvisor
W
Wander824944 • Business • Bengaluru, Bangalore District, Karnataka
10
Business Travel
Pros:

Thank you Miton for being great in housekeeping.

2026-02-11 • via Tripadvisor
C
charlottesF6398MC • Business
10
Great massage
Pros:

Lovely therapist and was very good with my sensitivities

2026-02-10 • via Tripadvisor
J
Journey62620896214 • Family
10
Five star for house keeping
Pros:

It was good experience
Specially house keeping guy miton was really good and polite
He helped us in finding our gold earing under tub …will visit again

2026-02-07 • via Tripadvisor
8
823aneesk • Solo travel
10
Kudos! To Tanya and Kiran!
Pros:

Amazing stay amazing food n best staff Taniya biswas & Kiran hosted great …. Kudos! To staff and Taniya & Kiran especially!

2026-01-31 • via Tripadvisor
A
alyssae181 • Business
10
Wonderful Stay
Pros:

We had a wonderful time at crowne, the staff was incredibly friendly and helpful. They knew our son by name and also played with him. Vipin was a wonderful housekeeper.

2026-01-30 • via Tripadvisor
B
bsanthoshhh • Business
10
Awesome Customer service
Pros:

Awesome place! Will give 5 star rating for all aspects, especially Neha at the reception is very helpful. Thank you Neha

2026-01-22 • via Tripadvisor
T
Tour51144559180 • Business
8
Amazing stay
Pros:

I really enjoyed my stay in this hotel ambience was very good and the hotel staff were really helpful specially the girl at the reception Neha she was very helpful

2026-01-18 • via Tripadvisor
G
GrandTour22913385114 • Business
10
World class services
Pros:

Had a pleasant stay there and the team was highly supportive and helpful. Ms Neha was very quick with initial formalities and allocated the room within few minutes. Very Premium treatment.

2026-01-15 • via Tripadvisor
A
AC2408 • Business • Mumbai, Maharashtra
10
Good Experience
Pros:

I loved the hospitality , gym and the room

It was super cleaned and well maintained property

2026-01-14 • via Tripadvisor
D
dr-mspuri • Couples
10
Spa Experience at Crowne Plaza
Pros:

Had a pleasure using the spa facilities where my massage was done by Within and beard trim by Surinder. Both were very professional with excellent customer service.

2026-01-12 • via Tripadvisor
S
Sunshine55597295156 • Family
10
A Quiet Standard of Excellence
Pros:

Mr. Ramautar is an exceptional housekeeping professional. Despite being much senior to me in age, he was incredibly respectful, warm, and courteous at all times. His attention to detail truly stood out — the room was cleaned thoroughly, organized perfectly, and restored to a fresh, welcoming state.

He worked with quiet efficiency, handled belongings with care, and maintained excellent hygiene standards. Every surface was spotless, linens were neatly arranged, and the overall presentation felt calm and refined. What really made the difference was his attitude — humble, sincere, and genuinely dedicated to his work.

His professionalism and consistency reflect a high standard of housekeeping, and he made the stay noticeably more comfortable. A true asset to the team.

2026-01-12 • via Tripadvisor
N
NorthStar12096836221 • Solo travel
10
While on boarding , thanks to Neha Raj. Had she not intervened, my experience would have been dark.
Pros:

Good location, if you want to move around the Gurugram or South Delhi. Nic room and ambience / furniture & fittings. Loved it !

2026-01-10 • via Tripadvisor
K
kaveetp2024 • Family
10
Amazing
Pros:

Everything from staff to food was excellent. Miton was my housekeeper and he was excellent in his service and attitude.

2026-01-06 • via Tripadvisor
D
darshakp2019 • Family
10
Nice hotel
Pros:

Milton is very good housekeeper. All of the staff is very helpful. Location is great too. Both restaurants are very good too.

2026-01-05 • via Tripadvisor
S
Sherpa04345698514 • Business
10
Pleasant and comfortable stay
Pros:

Overall a very pleasant and comfortable stay. Have your own privacy with no disturbance and great hospitality by each staff member. They take care of everything you need.

2026-01-05 • via Tripadvisor
N
NorthStar51928836682 • Family
10
Housekeeping - Miton
Pros:

Miton housekeeping provided great service. He was always ready to help. He was very friendly and accomidating. Thank you.

2026-01-04 • via Tripadvisor
G
G5794VRpawank • Friends getaway
10
Crowne Plaza's House Keeping Gurugram, India
Pros:

We two Hiroaki Kato and Pawan Kamlesh stayed at Crowne Plaza Gurugram India in January 2026. The house keeping department and Mr. Miton was very kind, understanding and did an excellent job with laundry and housekeeping issues. Highly Recommended!

2026-01-03 • via Tripadvisor
S
saurabhsinghal24 • Family • New Delhi, National Capital Territory of Delhi
10
Modern Hotel with Excellent Services
Pros:

Cosy stay with Modern Rooms . Excellent services by Front Office Manager Mr Arjun. Check in was smoothly handled by Mr Shivam. Great facilities for Spa and Dining

2026-01-03 • via Tripadvisor
D
Dreamer27800439942 • Family
10
Very outstanding
Pros:

Excellent cleaning service throughout my stay. Rooms were consistently spotless and comfortable. Special thanks to Mr. Firoz for his professionalism, attention to detail, and friendly, respectful attitude.

2026-01-03 • via Tripadvisor