Sonesta Milwaukee West Wauwatosa

Hotels
•
Sonesta Hotels
9 (864 reviews)
10499 Innovation Drive , Wauwatosa , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Clean rooms
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services
Unfriendly staff
Maintenance issues
Disappointing amenities

Categories

Cleanliness
6.5
Mixed feedback on cleanliness, with some guests mentioning dirty rooms.
Service
7.5
Service was generally appreciated, but some guests experienced unfriendly staff.
Location
8.4
High praise for the convenient location near key landmarks and hospitals.
Room Quality
7.7
Rooms were described as comfortable, but some guests noted maintenance issues.
Amenities
7
Mixed feedback on amenities, with some guests disappointed by the closed pool and hot tub.
Value for Money
7
Opinions varied on the pricing, with some feeling it was expensive for the services offered.
Food and Beverage
7
Breakfast and restaurant services received mixed reviews, with some guests expecting more variety.
Overall Experience
7.7
Most guests had a positive overall experience, despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 20:36

Property Description

Convenient Location: Sonesta Milwaukee West Wauwatosa is ideally situated just 15 minutes from downtown Milwaukee in the charming area of Wauwatosa.

Modern Amenities: Guests can enjoy the convenience of a Fitness Center, indoor pool, and complimentary Wi-Fi throughout the hotel. The warmly decorated rooms feature cable TV, work desk, hairdryer, and coffee maker.

Dining Experience: The hotel boasts a signature restaurant open for dinner, offering a delightful culinary experience for guests to indulge in.

Experience comfort and convenience at Sonesta Milwaukee West Wauwatosa. Book your stay now to enjoy a relaxing getaway with top-notch amenities and nearby attractions.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please be advised that the roads surrounding this hotel are currently under heavy construction.

When traveling with pets, please note that an extra charge of $75 per pet, per stay applies. A maximum of 2 pets per room is allowedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MKE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 864 reviews
Cleanliness: 6.5
Service: 7.5
Location: 8.4
Room Quality: 7.7
Amenities: 7
Value for Money: 7
Food and Beverage: 7
Overall Experience: 7.7
M
Margaret • family_with_children • us
8
2025-12-10 • via Nuitee
T
Trent • couple • us
10
2025-12-08 • via Nuitee
M
Melissa • solo_traveller • us
1
Worse stay ever, it would have been better to stay in my car. Not sure I will ever use booking.com again
Pros:

The front desk people were amazing. They tried to make the stay better.

Cons:

The pool has been broke for a year. Only reason i paid more per night is because of the pool. The restaurants has been close almost as long. The first room on second floor smelled like sewer. The second room on the fifth floor had no sheets, toilet paper or pillows. They finally started sending someone to the rooms so they could see. Finally room on the fourth floor and chicken bones in the ice machine room. Told the manager in morning comment was well cleaning staff will get it. She went back to filling the cereal bowls. Never even called the crew. They gave me a 25 credit for all the problems at the very little store that never got restock and then took the money out of the 50 dollar deposit i had to place even after paying in full. I could not cancel this and get a refund to stay anywhere else. Please take this location off your website

2025-12-08 • via Nuitee
J
James • couple • us
8
2025-12-05 • via Nuitee
D
Downing • family_with_children • us
10
2025-12-04 • via Nuitee
D
Downing • family_with_children • us
10
2025-12-04 • via Nuitee
F
Felicia • family_with_children • us
10
Pleasant
Pros:

The courtesy and the staff are amazing with much care and attention.

Cons:

One of the Hotel Clerk was very unattentional with my own debit card to pay the incidental fee the next day. She didn't believe it was my own debit card after paying for the Hotel previously a night before. This person was a caucasian woman at the front desk of the Hotel.

2025-11-24 • via Nuitee
F
Felicia • family_with_children • us
10
2025-11-24 • via Nuitee
S
Stephen • solo_traveller • us
7
Pros:

Easy check-in. Friendly and knowledgeable staff. Nice room layout.

Cons:

Pool and hot tub closed but no notice on booking set or hotel website. Bar was closed. Hot breakfast not available. Furnishings dated.

2025-11-13 • via Nuitee
G
Gina • family_with_children • us
3
Pros:

Staff was friendly, location was convenient.

Cons:

Outdated and not clean. Curtains had a giant red stain on them, bathroom towels had holes in them, and the room itself smelled like mildew.

2025-11-11 • via Nuitee
C
Carissa • family_with_children • us
8
Affordable and adequate- would recommend
Pros:

Easy to access location, felt safe and plenty of parking. Great pick and go free breakfast provided.

Cons:

Bed was a little uncomfortable and the pillows left a lot to be desired.

2025-11-10 • via Nuitee
J
jeehee • family_with_children • kr
10
Pros:

위치도.조식도만족함

Cons:

없음

2025-11-09 • via Nuitee
A
Aaliyah • couple • us
9
2025-11-05 • via Nuitee
• solo_traveller • us
10
Great
Pros:

Great customer service

Cons:

Ni complaint

2025-11-04 • via Nuitee
K
Karen • couple • us
9
2025-11-04 • via Nuitee
S
Slaght • family_with_children • us
10
2025-11-02 • via Nuitee
A
Aeh • couple • us
5
Somewhat tired property with great location and employees
Pros:

Well designed rooms, fast elevators, very helpful staff.

Cons:

Our 1st room smelled like stale cigarettes, but we were relocated to a different room. There's a lot of deferred maintenance, and this once fairly luxurious property is now a little tired. Not terrible. Tired. NO BREAKFAST INCLUDED. Factor that into the cost/benefit analysis. Very good location, but parking lot and access roads are a challenge.

2025-11-02 • via Nuitee
L
Lisa • extended_group • us
8
2025-10-28 • via Nuitee
C
Camille • couple • us
10
2025-10-28 • via Nuitee
R
Robert • couple • us
4
We'll continue to stay there cause it is convenient to visit family.
Pros:

Room was good and the breakfast and coffee were good.

Cons:

The room door wouldn't lock. Thebstaff was great and offered to move us. We didn't need to move.

2025-10-27 • via Nuitee