Holiday Inn Norwich City by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.5 (3120 reviews)
Carrow Road , Norwich , gb

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Some issues with cleanliness
Inconsistent restaurant service

Categories

Cleanliness
7.83
Some reviews mention cleanliness positively, but also highlight the need for updates and issues like mouldy grout.
Service
9.3
The staff received praise for being friendly and helpful, although efficiency in the restaurant was questioned.
Location
9.34
Multiple reviews comment on the great location, particularly for accessing nearby attractions.
Room Quality
7.79
Rooms are generally comfortable and spacious, but several mentions of outdated decor and noise from heating.
Amenities
8.82
Generally good amenities, though some negative comments about parking fees and restaurant service.
Value for Money
8.78
While some feel value is high due to the location and service, others highlighted issues affecting perceived value.
Food and Beverage
7.33
Mixed feedback on food quality and timely service; some reviews have significant complaints about the restaurant.
Overall Experience
8.8
Despite some concerns, the overall sentiment indicates satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:07

Property Description

Convenient Location
Located adjacent to Norwich City Football Club, our modern hotel is just a 10-minute drive from the city centre and train station, and 5 miles from Norwich International Airport.

Comfortable Accommodation
Enjoy spacious, air-conditioned rooms equipped with an LCD TV, desk, and internet access for your convenience.

Fantastic Amenities
Indulge in our mini gym, dine at the on-site restaurant offering delicious dinner and breakfast options, unwind at the lounge bar with light meals, and stay connected with free Wi-Fi throughout the hotel.

Experience exceptional service at Holiday Inn Norwich City and explore nearby attractions like Norwich Cathedral, the castle, shopping areas, and entertainment complexes. Book now to secure your stay with us!

Important information:

Up to 2 children aged 17 and under can stay for free when sharing a room with up to 2 adults if suitable accommodations is available.

Children aged 12 and under are offered breakfast free of charge and free lunch & dinner can be taken from the children's menu. This is when accompanied by at least 1 adult taking at least 1 main course from a full-priced table d'hote or à la carte menu.

Please note that parking spaces are located in the Football Club Car Park for a cost of GBP 6.95 per space per night. Spaces are limited and are on a first-come, first-served basis.

Please note that while we are a pet friendly hotel, in the interest of Food Safety, no pets are permitted in any of the dining spaces of the hotel, including but not limited to the Bar, Lounge, or Restaurant. Pets cannot be left in the rooms for long periods of time and must be accompanied as much as possible throughout the stay.

Guide Dogs are permitted in the dining spaces of the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NWI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs GBP 6.95 per day.

Location

Guest Reviews

8.5
Based on 3120 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
E
emily • couple • gb
6
Was okay. Wouldnt stay more than 1 night and wouldn’t return
Pros:

Location good, bar facilities good

Cons:

Bed was awful and rooms dated- floor 1 smelt of old cigarettes- needs a refurb

2026-06-06 • via Nuitee
F
Fran • solo_traveller • it
9
2026-06-05 • via Nuitee
M
Mrs Yvonne • family_with_children • gb
8
2026-06-04 • via Nuitee
J
James • family_with_children • gb
8
Happy staying there , great place
Pros:

Always stayed there, clean and good value for money

Cons:

None that I can think of

2026-06-04 • via Nuitee
T
Tharmalingam • family_with_children • gb
10
Nice location to stay but not with vehicle
Pros:

Location,

Cons:

Not enough parking available,

2026-06-04 • via Nuitee
C
Carly • couple • gb
10
2026-06-03 • via Nuitee
G
Goodes • family_with_children • gb
10
Pros:

The view of the stadium

Cons:

N/A

2026-06-03 • via Nuitee
P
Pamela • couple • gb
8
Comfortable, within walking distance of train station. Quiet.
Pros:

Allowed early check in. Bed comfortable.

Cons:

Shower a bit tricky, took a little while to adjust temperature.

2026-06-02 • via Nuitee
S
Samantha • solo_traveller • gb
10
Pros:

The location was central to public transport and shops.

Cons:

Nothing

2026-06-01 • via Nuitee
E
Ewan • couple • gb
10
2026-06-01 • via Nuitee
I
ivan • family_with_children • gb
9
Nice place to stay
2026-06-01 • via Nuitee
H
Hannam • solo_traveller • gb
8
Pros:

The coffee was great at breakfast... Can you let us know what blend it is please

Cons:

Nothing

2026-06-01 • via Nuitee
S
steven • solo_traveller • gb
3
Picking son up from uni
Pros:

Location

Cons:

Air con not working
Filthy fridge
Noise from door seal

2026-05-31 • via Nuitee
K
Katie • family_with_children • gb
10
Great location and value for money. Lovely staff
Pros:

The rooms were spacious. Great location, short walk to Riverside for shopping and restaurants.

Cons:

Very minor issue around labelling. The orange juice was labeled as juice but it was definitely diluted squash

2026-05-31 • via Nuitee
N
Nikos • solo_traveller • gb
9
2026-05-31 • via Nuitee
P
Paul • solo_traveller • gb
9
2026-05-31 • via Nuitee
M
Matt • couple • gb
10
Amazing
Pros:

Great friendly environment and great people

Cons:

Lukewarm water

2026-05-31 • via Nuitee
A
Andrew • solo_traveller • gb
8
A room with a view (of Norwich City's stadium)
Pros:

The staff were amazing. They found a secure place to store our bicycles. The breakfast was very good. A nice walk by the river to the city centre, very handy for the train station.

Cons:

I was on the top floor in room 623. The air conditioning fans must be on the roof above this room it was very noisy.

2026-05-31 • via Nuitee
C
Chitra • solo_traveller • in
9
2026-05-31 • via Nuitee
L
Liz • family_with_children • gb
10
2026-05-30 • via Nuitee