Holiday Inn Norwich City by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.5 (3266 reviews)
Carrow Road , Norwich , gb
+44 1603 751340

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Some issues with cleanliness
Inconsistent restaurant service

Categories

Cleanliness
7.83
Some reviews mention cleanliness positively, but also highlight the need for updates and issues like mouldy grout.
Service
9.3
The staff received praise for being friendly and helpful, although efficiency in the restaurant was questioned.
Location
9.34
Multiple reviews comment on the great location, particularly for accessing nearby attractions.
Room Quality
7.79
Rooms are generally comfortable and spacious, but several mentions of outdated decor and noise from heating.
Amenities
8.82
Generally good amenities, though some negative comments about parking fees and restaurant service.
Value for Money
8.78
While some feel value is high due to the location and service, others highlighted issues affecting perceived value.
Food and Beverage
7.33
Mixed feedback on food quality and timely service; some reviews have significant complaints about the restaurant.
Overall Experience
8.8
Despite some concerns, the overall sentiment indicates satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:07

Property Description

Convenient Location
Located adjacent to Norwich City Football Club, our modern hotel is just a 10-minute drive from the city centre and train station, and 5 miles from Norwich International Airport.

Comfortable Accommodation
Enjoy spacious, air-conditioned rooms equipped with an LCD TV, desk, and internet access for your convenience.

Fantastic Amenities
Indulge in our mini gym, dine at the on-site restaurant offering delicious dinner and breakfast options, unwind at the lounge bar with light meals, and stay connected with free Wi-Fi throughout the hotel.

Experience exceptional service at Holiday Inn Norwich City and explore nearby attractions like Norwich Cathedral, the castle, shopping areas, and entertainment complexes. Book now to secure your stay with us!

Important information:

Up to 2 children aged 17 and under can stay for free when sharing a room with up to 2 adults if suitable accommodations is available.

Children aged 12 and under are offered breakfast free of charge and free lunch & dinner can be taken from the children's menu. This is when accompanied by at least 1 adult taking at least 1 main course from a full-priced table d'hote or à la carte menu.

Please note that parking spaces are located in the Football Club Car Park for a cost of GBP 6.95 per space per night. Spaces are limited and are on a first-come, first-served basis.

Please note that while we are a pet friendly hotel, in the interest of Food Safety, no pets are permitted in any of the dining spaces of the hotel, including but not limited to the Bar, Lounge, or Restaurant. Pets cannot be left in the rooms for long periods of time and must be accompanied as much as possible throughout the stay.

Guide Dogs are permitted in the dining spaces of the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NWI

Location

Guest Reviews

8.5
Based on 3266 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
H
Heidi • solo_traveller • gb
10
2026-08-08 • via Nuitee
N
Nicholas • solo_traveller • gb
10
Pros:

Hotel fantastic great location

Cons:

Break wasn't long enough 😆

2026-08-07 • via Nuitee
J
joanne • extended_group • gb
10
2026-08-07 • via Nuitee
E
Evgeniya • solo_traveller • nl
6
2026-08-06 • via Nuitee
L
Laura • family_with_children • gb
8
2026-08-05 • via Nuitee
A
Antonia • couple • ie
7
2026-08-05 • via Nuitee
K
Kim • family_with_children • gb
8
2026-08-04 • via Nuitee
A
Andy • solo_traveller • gb
8
2026-08-04 • via Nuitee
A
Andy • solo_traveller • gb
8
Comfortable and convenient
Pros:

Convenience

Cons:

It was fine and good value

2026-08-04 • via Nuitee
J
John • couple • gb
9
Comfortable and convenient
Pros:

Very nice welcome
Reasonable car parking charge
Spacious rooms and very comfortable beds

Cons:

The bathroom needed to be cleaner

2026-08-04 • via Nuitee
M
Mickey • couple • gb
9
2026-08-04 • via Nuitee
H
Hugh • solo_traveller • gb
9
Pros:

Location close to the rail station helped us choose rail over car

Cons:

Remote control for TV kept malfunctione

2026-08-04 • via Nuitee
F
Franky • couple • be
9
Heerlijk
Pros:

Goede ligging en mooie kamer

Cons:

Niks

2026-08-03 • via Nuitee
K
Karen • family_with_children • gb
10
We would stay there again in the future - it was clean, tidy and everyone friendly.
Pros:

Staff were very polite and friendly. The hotel and room was very clean. We were close to the City so could get there easily.

Cons:

It was quite expensive to stay - for 2 nights.

2026-08-03 • via Nuitee
S
Shaun • solo_traveller • gb
10
2026-08-02 • via Nuitee
A
Adam • family_with_children • gb
9
2026-08-02 • via Nuitee
J
Jane • couple • gb
10
Great weekend stay to attend a wedding in the city
Pros:

Great location near the train station- lots of restaurants nearby, quiet and comfortable accommodation

Cons:

N/A

2026-08-02 • via Nuitee
M
M181EZandys • Business
10
Room swap
Pros:

I had an issue with a buzzing noise outside my room at midnight.
Emmanuel & Asar jumped straight on it meaning I could swap rooms. Emmanuel even helped me with my luggage.
Thank you very much.

2026-07-28 • via Tripadvisor
E
Elaine • solo_traveller • gb
5
Not worth the money paid
Pros:

Pleasant staff

Cons:

Room extremely dated. Sink cracked.

2026-07-25 • via Nuitee
N
Nicolas • extended_group • be
8
2026-07-25 • via Nuitee