Holiday Inn Norwich City by IHG

Hotels
Holiday Inn Hotels & Resorts
8.5 (3319 reviews)
Carrow Road , Norwich , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Some issues with cleanliness
Inconsistent restaurant service

Categories

Cleanliness
7.83
Some reviews mention cleanliness positively, but also highlight the need for updates and issues like mouldy grout.
Service
9.3
The staff received praise for being friendly and helpful, although efficiency in the restaurant was questioned.
Location
9.34
Multiple reviews comment on the great location, particularly for accessing nearby attractions.
Room Quality
7.79
Rooms are generally comfortable and spacious, but several mentions of outdated decor and noise from heating.
Amenities
8.82
Generally good amenities, though some negative comments about parking fees and restaurant service.
Value for Money
8.78
While some feel value is high due to the location and service, others highlighted issues affecting perceived value.
Food and Beverage
7.33
Mixed feedback on food quality and timely service; some reviews have significant complaints about the restaurant.
Overall Experience
8.8
Despite some concerns, the overall sentiment indicates satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:07

Property Description

Convenient Location
Located adjacent to Norwich City Football Club, our modern hotel is just a 10-minute drive from the city centre and train station, and 5 miles from Norwich International Airport.

Comfortable Accommodation
Enjoy spacious, air-conditioned rooms equipped with an LCD TV, desk, and internet access for your convenience.

Fantastic Amenities
Indulge in our mini gym, dine at the on-site restaurant offering delicious dinner and breakfast options, unwind at the lounge bar with light meals, and stay connected with free Wi-Fi throughout the hotel.

Experience exceptional service at Holiday Inn Norwich City and explore nearby attractions like Norwich Cathedral, the castle, shopping areas, and entertainment complexes. Book now to secure your stay with us!

Important information:

Up to 2 children aged 17 and under can stay for free when sharing a room with up to 2 adults if suitable accommodations is available.

Children aged 12 and under are offered breakfast free of charge and free lunch & dinner can be taken from the children's menu. This is when accompanied by at least 1 adult taking at least 1 main course from a full-priced table d'hote or à la carte menu.

Please note that parking spaces are located in the Football Club Car Park for a cost of GBP 6.95 per space per night. Spaces are limited and are on a first-come, first-served basis.

Please note that while we are a pet friendly hotel, in the interest of Food Safety, no pets are permitted in any of the dining spaces of the hotel, including but not limited to the Bar, Lounge, or Restaurant. Pets cannot be left in the rooms for long periods of time and must be accompanied as much as possible throughout the stay.

Guide Dogs are permitted in the dining spaces of the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NWI

Location

Guest Reviews

8.5
Based on 3319 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
D
De Giovanni solo_traveller mt
8
2026-08-29 via Nuitee
J
Jamie solo_traveller gb
10
2026-08-29 via Nuitee
D
De Giovanni couple mt
9
2026-08-29 via Nuitee
R
Richard family_with_children gb
7
2026-08-29 via Nuitee
R
Rachel family_with_children gb
9
Comfy, good location
Pros:

Location was great for the football ground and the bars/restaurants on the riverside. Close to some great shops and only 20 mins walk into the city centre

Cons:

The soap and shower gel is 'parsley stem' fragrance. We didn't like it very much 🤣 but this was the only downside

2026-08-29 via Nuitee
C
Claire family_with_children gb
9
2026-08-28 via Nuitee
M
Michelle couple gb
8
2026-08-28 via Nuitee
S
Sam extended_group gb
10
Pros:

Super friendly staff, excellent breakfast, great location, safe and comfortable.

We arrived in the early hours of the morning at 1am but had informed the hotel of this beforehand. There was someone there waiting for us and was super friendly and accomadating. I did call the customer helpline line in the morning before getting to the hotel and they again were very helpful in double checking our check in request

Cons:

Rooms could do with a redecoration, looks a bit old and worn. My room viewed the football pitch and i could understand why there is a lot of wear and tear and obviously you don't want to have a really nice and expensive room when it could be damaged by football fans. So i can understand why the hotel chain hasn't updated them.

Small car park at the rear of the hotel. The car park is very small and cramped, we did get a space but can imagine it being difficult on match days and city events

2026-08-27 via Nuitee
E
Estefania solo_traveller es
10
2026-08-27 via Nuitee
A
anthony solo_traveller gb
9
Lovely hotel
Pros:

Good location, lovely staff

Cons:

Parking should be included in price, i dont think guests should pay

2026-08-27 via Nuitee
P
Patricia family_with_children nz
9
Central location near amenities, with spacious and clean rooms. Highly recommend !
Pros:

The rooms were spacious and the twin beds were a good size and comfortable. The location was excellent for walking into the city and for ease of getting out of town by car. The rooms were clean and we had inter-connecting rooms as requested. Lifts worked efficiently and the hotel had a nice feel.

Cons:

Not a big fan of the Holiday Inn liquid soap and shower gel - the scent isn't that pleasant - but that's a comment for the hotel group, not this hotel specifically.

2026-08-27 via Nuitee
I
ian solo_traveller gb
10
Pros:

Perfection completely flawless. We stay here a lot.

2026-08-27 via Nuitee
N
NIgel couple gb
7
It's alright. Morrisons supermarket just over the road where you can get breakfast.
Pros:

Granted free parking, due to having a blue badge and using one of their disabled spaces!

Cons:

Room temp was either hot or cold, no happy medium.

2026-08-25 via Nuitee
W
Williams solo_traveller gb
8
Easy to get to with car from motorway and main road. Did not have to drive into Norwich City Centre.
Pros:

Blue Badge parking at main entrance and not charged. Reception Staff were lovely, friendly, helpful and polite. Fab view of Norwich Football Pitch.

Cons:

There was a constant sort of humming noise I think coming from an outside generator. I was too tired to ask to move room. Next time I will.

2026-08-25 via Nuitee
A
Aelwen couple gb
9
A throughly enjoyable stay, and I would recommend wholeheartedly.
Pros:

Staff were extremely friendly, professional, and very helpful. The hotel was very well maintained ,comfortable and clean. The stadium view was a lovely addition to the experience, and it was a pleasure staying there.

Cons:

Slight confusion over the breakfast options. The price of the continental was cheaper than the cooked breakfast, but the staff quickly rectified the issue. The breakfast was excellent, none the less, with an extensive choice.

2026-08-23 via Nuitee
S
steve solo_traveller gb
9
2026-08-23 via Nuitee
T
Thomas family_with_children gb
8
Good value for money in walkable distance to Norwich tourist attractions.
2026-08-23 via Nuitee
A
amy couple gb
8
Pros:

Clean and friendly

Cons:

The bed squeaked really loudly - everytime someone moved in the night you knew about it

2026-08-23 via Nuitee
A
Andrew Paul couple gb
10
Great location, great product
Pros:

Great location and always seem very happy with the Holiday Inn product, compared to similar.

Cons:

NA

2026-08-22 via Nuitee
T
Temitope solo_traveller gb
10
2026-08-22 via Nuitee