Holiday Inn Norwich City by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.5 (3319 reviews)
Carrow Road , Norwich , GB
+44 1603 751340

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Some issues with cleanliness
Inconsistent restaurant service

Categories

Cleanliness
7.83
Some reviews mention cleanliness positively, but also highlight the need for updates and issues like mouldy grout.
Service
9.3
The staff received praise for being friendly and helpful, although efficiency in the restaurant was questioned.
Location
9.34
Multiple reviews comment on the great location, particularly for accessing nearby attractions.
Room Quality
7.79
Rooms are generally comfortable and spacious, but several mentions of outdated decor and noise from heating.
Amenities
8.82
Generally good amenities, though some negative comments about parking fees and restaurant service.
Value for Money
8.78
While some feel value is high due to the location and service, others highlighted issues affecting perceived value.
Food and Beverage
7.33
Mixed feedback on food quality and timely service; some reviews have significant complaints about the restaurant.
Overall Experience
8.8
Despite some concerns, the overall sentiment indicates satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:07

Property Description

Convenient Location
Located adjacent to Norwich City Football Club, our modern hotel is just a 10-minute drive from the city centre and train station, and 5 miles from Norwich International Airport.

Comfortable Accommodation
Enjoy spacious, air-conditioned rooms equipped with an LCD TV, desk, and internet access for your convenience.

Fantastic Amenities
Indulge in our mini gym, dine at the on-site restaurant offering delicious dinner and breakfast options, unwind at the lounge bar with light meals, and stay connected with free Wi-Fi throughout the hotel.

Experience exceptional service at Holiday Inn Norwich City and explore nearby attractions like Norwich Cathedral, the castle, shopping areas, and entertainment complexes. Book now to secure your stay with us!

Important information:

Up to 2 children aged 17 and under can stay for free when sharing a room with up to 2 adults if suitable accommodations is available.

Children aged 12 and under are offered breakfast free of charge and free lunch & dinner can be taken from the children's menu. This is when accompanied by at least 1 adult taking at least 1 main course from a full-priced table d'hote or à la carte menu.

Please note that parking spaces are located in the Football Club Car Park for a cost of GBP 6.95 per space per night. Spaces are limited and are on a first-come, first-served basis.

Please note that while we are a pet friendly hotel, in the interest of Food Safety, no pets are permitted in any of the dining spaces of the hotel, including but not limited to the Bar, Lounge, or Restaurant. Pets cannot be left in the rooms for long periods of time and must be accompanied as much as possible throughout the stay.

Guide Dogs are permitted in the dining spaces of the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NWI

Location

Guest Reviews

8.5
Based on 3319 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
A
Andy • couple • gb
10
Great location and very comfortable
Pros:

Great location. Always have a good experience at a Holiday Inn.

Cons:

Nothing

2026-09-11 • via Nuitee
S
Sam • family_with_children • pl
9
2026-09-11 • via Nuitee
A
Andrew • family_with_children • gb
8
Comfortable
Pros:

Full English Buffet

Cons:

None

2026-09-10 • via Nuitee
S
Stephen • solo_traveller • gb
9
2026-09-09 • via Nuitee
L
Laura • solo_traveller • gb
9
2026-09-09 • via Nuitee
S
stephen • couple • gb
8
Very good but could have been perfect if the room was not looking worn out , only my opinion but you did ask
Pros:

Excellent hotel location for station

Cons:

Great hotel ,lovely staff and restaurant,but the room was very tired and is in dire need of a refresh

2026-09-09 • via Nuitee
B
Barbara • couple • de
7
2026-09-09 • via Nuitee
H
Heidi • solo_traveller • gb
10
Pros:

Close to where I work when norwich play at home

Cons:

The conjoining room wasn't told about this

2026-09-08 • via Nuitee
N
NS • solo_traveller • it
7
Hotel standard, bene per una notte se il prezzo non è elevato.
Pros:

è un hotel molto standard, ce ne sono a decine in tutto il mondo. Niente di particolarmente sbagliato, nessun basso ma anche nessun alto. va bene se si deve andare allo stadio, a me andava bene per la posizione rispetto alla visita che dovevo fare, niente di più e niente di meno.

Cons:

cercherei di togliere la polvere un tantino meglio.

2026-09-08 • via Nuitee
M
Maria • extended_group • gb
9
Staff were wonderful
Pros:

Location

Cons:

Everything was very good no complaints

2026-09-08 • via Nuitee
S
Svetlana • couple • tr
9
2026-09-08 • via Nuitee
S
Svetlana • couple • tr
9
2026-09-08 • via Nuitee
M
Marie • family_with_children • gb
10
Fantastic location
Pros:

Comfort of the room, the location to the city centre.

2026-09-07 • via Nuitee
A
aboagye • solo_traveller • gb
10
2026-09-06 • via Nuitee
L
Leemee • couple • gb
9
2026-09-06 • via Nuitee
C
Christina • family_with_children • gb
7
2026-09-05 • via Nuitee
D
Dan • couple • gb
10
Staf was lovely , beer was good and the bed was next level nerd one at home
Pros:

Lovely and clean

Cons:

No spa ;)

2026-09-05 • via Nuitee
J
JAHEDUR • family_with_children • gb
10
2026-09-04 • via Nuitee
K
Kevin • solo_traveller • gb
9
Pros:

Nice room

Cons:

Breakfast was a little expensive

2026-09-04 • via Nuitee
M
Morven • couple • gb
8
Good value, helpful staff
Pros:

Comfortable

Cons:

Difficult to navigate in and out of site if not familiar with Norwich

2026-09-04 • via Nuitee