Holiday Inn Norwich City by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.5 (2994 reviews)
Carrow Road , Norwich , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Some issues with cleanliness
Inconsistent restaurant service

Categories

Cleanliness
7.83
Some reviews mention cleanliness positively, but also highlight the need for updates and issues like mouldy grout.
Service
9.3
The staff received praise for being friendly and helpful, although efficiency in the restaurant was questioned.
Location
9.34
Multiple reviews comment on the great location, particularly for accessing nearby attractions.
Room Quality
7.79
Rooms are generally comfortable and spacious, but several mentions of outdated decor and noise from heating.
Amenities
8.82
Generally good amenities, though some negative comments about parking fees and restaurant service.
Value for Money
8.78
While some feel value is high due to the location and service, others highlighted issues affecting perceived value.
Food and Beverage
7.33
Mixed feedback on food quality and timely service; some reviews have significant complaints about the restaurant.
Overall Experience
8.8
Despite some concerns, the overall sentiment indicates satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:07

Property Description

Convenient Location
Located adjacent to Norwich City Football Club, our modern hotel is just a 10-minute drive from the city centre and train station, and 5 miles from Norwich International Airport.

Comfortable Accommodation
Enjoy spacious, air-conditioned rooms equipped with an LCD TV, desk, and internet access for your convenience.

Fantastic Amenities
Indulge in our mini gym, dine at the on-site restaurant offering delicious dinner and breakfast options, unwind at the lounge bar with light meals, and stay connected with free Wi-Fi throughout the hotel.

Experience exceptional service at Holiday Inn Norwich City and explore nearby attractions like Norwich Cathedral, the castle, shopping areas, and entertainment complexes. Book now to secure your stay with us!

Important information:

Up to 2 children aged 17 and under can stay for free when sharing a room with up to 2 adults if suitable accommodations is available.

Children aged 12 and under are offered breakfast free of charge and free lunch & dinner can be taken from the children's menu. This is when accompanied by at least 1 adult taking at least 1 main course from a full-priced table d'hote or à la carte menu.

Please note that parking spaces are located in the Football Club Car Park for a cost of GBP 6.95 per space per night. Spaces are limited and are on a first-come, first-served basis.

Please note that while we are a pet friendly hotel, in the interest of Food Safety, no pets are permitted in any of the dining spaces of the hotel, including but not limited to the Bar, Lounge, or Restaurant. Pets cannot be left in the rooms for long periods of time and must be accompanied as much as possible throughout the stay.

Guide Dogs are permitted in the dining spaces of the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NWI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs GBP 6.95 per day.

Location

Guest Reviews

8.5
Based on 2994 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
L
Lindsay • couple • gb
8
Pros:

Clean and tidy

Cons:

New and in good condition

2026-03-28 • via Nuitee
M
Michael • solo_traveller • gb
4
Disappointing.
Pros:

Rooms are very clean. Check in and parking was easy.

Cons:

I really resented the algorithmic pricing which bumped up the cost because I booked at the last minute. Felt like being gouged, and for that reason alone I won't stay there again. The wifi instructions in the room were incorrect and didn't work. The correct instructions were on the door card wallet. Staff should have indicated the discrepancy. Shower pressure was quite weak.

2026-03-27 • via Nuitee
S
Sally • couple • gb
8
Pleasant, but due to electrics, could not risk boiling kettle for a drink as Electrics kept tripping
Pros:

Location, friendly staff

Cons:

Unfortunately had problem with electricity kept tripping

2026-03-27 • via Nuitee
S
Susan • solo_traveller • gb
10
2026-03-25 • via Nuitee
O
Ovidiu • couple • gb
10
2026-03-25 • via Nuitee
L
Lynda • family_with_children • gb
6
Pros:

Staff very polite and friendly, food was very good

Cons:

Beds were a bit hard for me

2026-03-25 • via Nuitee
L
Len • family_with_children • gb
8
2026-03-24 • via Nuitee
W
Wiktoria • solo_traveller • gb
9
Wonderful
Pros:

Very kind and wonderful staff. Very attentive. Rooms very spacious. Lovely food with great value for money. :)

Cons:

Just little details when it comes to bath. But it is not anything big.

2026-03-24 • via Nuitee
N
Natasha Jayne • family_with_children • gb
9
Pros:

Location was perfect for us. Rooms nice and quiet.

2026-03-23 • via Nuitee
N
Natasha Jayne • family_with_children • gb
9
Pros:

Location perfect for us. On site parking available.

Cons:

Waiting to get to property before finding put if there is enough parking. It is advertised as limited.

2026-03-23 • via Nuitee
E
Elaine • family_with_children • gb
9
Pros:

Very nice staff.

Cons:

Pillows not too comfortable.

2026-03-23 • via Nuitee
A
Amanda • family_with_children • gb
8
Great hotel and breakfast, just the checking in could have been improved.
Pros:

Room overall was great especially the beds and views of the pitch, this was an upgrade.
Lovely and quiet this was a non match Saturday
Breakfast was excellent

Cons:

Receptionist on checking in told us nothing about the hotel and we had not been there before. We knew where nothing was, not even how to get to the room.
The shower was weak and a little too cold for me.

2026-03-23 • via Nuitee
L
Leigh • solo_traveller • gb
8
Brilliant
Pros:

The ppl

Cons:

Noting

2026-03-23 • via Nuitee
N
Natasha Jayne • family_with_children • gb
9
Pros:

Location was perfect.

Cons:

Waiting to know if there is enough availability for parking til we arrived, is advertised as limited availability.

2026-03-23 • via Nuitee
C
Cris • couple • gb
9
2026-03-23 • via Nuitee
D
David • couple • gb
8
2026-03-22 • via Nuitee
D
David • couple • gb
9
I would look forward to staying again.
Pros:

We were attending a wedding at the football stadium next to the hotel, they let us check-in early . Very pleasant staff and the entire hotel was spotless. Very comfortable rooms and the breakfast was excellent.

Cons:

There was nothing to dislike.

2026-03-22 • via Nuitee
K
Kim • couple • gb
10
2026-03-22 • via Nuitee
S
Sally • couple • gb
6
Great location, wonderful staff, tired room
Pros:

Staff were amazing

Cons:

Room was very tired, black mold in bathroom, sink cracked, wall scratched, varnish all worn

2026-03-22 • via Nuitee
G
gerard • extended_group • nl
10
Goed hotel , netjes , goed ontbijt
Pros:

een nette kamer , goede locatie, dicht bij centrum. Goed ontbijt.

2026-03-22 • via Nuitee