Holiday Inn Norwich City by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.5 (2896 reviews)
Carrow Road , Norwich , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Some issues with cleanliness
Inconsistent restaurant service

Categories

Cleanliness
7.83
Some reviews mention cleanliness positively, but also highlight the need for updates and issues like mouldy grout.
Service
9.3
The staff received praise for being friendly and helpful, although efficiency in the restaurant was questioned.
Location
9.34
Multiple reviews comment on the great location, particularly for accessing nearby attractions.
Room Quality
7.79
Rooms are generally comfortable and spacious, but several mentions of outdated decor and noise from heating.
Amenities
8.82
Generally good amenities, though some negative comments about parking fees and restaurant service.
Value for Money
8.78
While some feel value is high due to the location and service, others highlighted issues affecting perceived value.
Food and Beverage
7.33
Mixed feedback on food quality and timely service; some reviews have significant complaints about the restaurant.
Overall Experience
8.8
Despite some concerns, the overall sentiment indicates satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:07

Property Description

Convenient Location
Located adjacent to Norwich City Football Club, our modern hotel is just a 10-minute drive from the city centre and train station, and 5 miles from Norwich International Airport.

Comfortable Accommodation
Enjoy spacious, air-conditioned rooms equipped with an LCD TV, desk, and internet access for your convenience.

Fantastic Amenities
Indulge in our mini gym, dine at the on-site restaurant offering delicious dinner and breakfast options, unwind at the lounge bar with light meals, and stay connected with free Wi-Fi throughout the hotel.

Experience exceptional service at Holiday Inn Norwich City and explore nearby attractions like Norwich Cathedral, the castle, shopping areas, and entertainment complexes. Book now to secure your stay with us!

Important information:

Up to 2 children aged 17 and under can stay for free when sharing a room with up to 2 adults if suitable accommodations is available.

Children aged 12 and under are offered breakfast free of charge and free lunch & dinner can be taken from the children's menu. This is when accompanied by at least 1 adult taking at least 1 main course from a full-priced table d'hote or à la carte menu.

Please note that parking spaces are located in the Football Club Car Park for a cost of GBP 6.95 per space per night. Spaces are limited and are on a first-come, first-served basis.

Please note that while we are a pet friendly hotel, in the interest of Food Safety, no pets are permitted in any of the dining spaces of the hotel, including but not limited to the Bar, Lounge, or Restaurant. Pets cannot be left in the rooms for long periods of time and must be accompanied as much as possible throughout the stay.

Guide Dogs are permitted in the dining spaces of the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NWI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs GBP 6.95 per day.

Location

Guest Reviews

8.5
Based on 2896 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
C
Charles • family_with_children • gb
8
Enjoyed stay and would come again but id have to bring my own apple juice
Pros:

Reception staff very friendly and knowledgeable. Loved the view of football stadium - wow what an unexpected suprise.

Cons:

Your apple juice was terrible and so was your orange juice too really. Not sure if because watered down. Breakfast in general could have been better.

2026-03-04 • via Nuitee
J
Jude • extended_group • gb
10
2026-03-04 • via Nuitee
S
Sue • couple • gb
10
Pros:

N/A

2026-03-03 • via Nuitee
N
Nurse Maria Engracia • family_with_children • gb
10
Amazing!
Pros:

Everything was amazing! I did got an extra as there was an ongoing football match that time that we could clearly see from our room.

Cons:

None.p

2026-03-03 • via Nuitee
J
Jacklyn • couple • gb
10
Convenient, clean, friendly staff and good restaurant.
Pros:

Location ideal for attending Norwich FC.
We are regulars for night matches and hotel is mega convenient.

Cons:

Pillows are a little hard but that is a personal preference to request softer.

2026-03-02 • via Nuitee
A
Alasdair • couple • gb
9
2026-03-02 • via Nuitee
S
Samantha • family_with_children • gb
10
Pros:

Good location, close to the city center and a selection of restaurants at the riverside. We were given an upgrade to a stadium side room which was appreciated.

2026-03-01 • via Nuitee
J
Jenny • couple • gb
9
Pros:

Perfect location. Room was upgraded too so that was a nice way to start the stay!

Cons:

Rooms were a little dated, but comfortable with everything we needed.

2026-03-01 • via Nuitee
A
Alun • family_with_children • gb
8
Cons:

The bed wasn't comfortable

2026-03-01 • via Nuitee
L
Lexi • family_with_children • gb
10
Pros:

Great location, helpful staff

Cons:

Nothing

2026-03-01 • via Nuitee
P
Prasad • family_with_children • gb
10
Nice hotel to stay in Norwich
Pros:

Reception Staff and Breakfast staff at hotel all are polite and helpful
Hotel is very clean and nice bar and breakfast at hotel

Cons:

Location and cleanliness of the place

2026-03-01 • via Nuitee
M
Michelle • couple • gb
1
I am fed up with booking on line paying and then when I get there they want to charge me again twice I’ve stayed twice I
Pros:

It was close to Carrow road

Cons:

Nothing

2026-02-28 • via Nuitee
M
Mark • couple • gb
9
2026-02-28 • via Nuitee
K
Karen • couple • gb
10
Pros:

Location

Cons:

Nothing

2026-02-27 • via Nuitee
N
Nikki • extended_group • gb
9
Pros:

Staff very friendly and helpful. Clean room.

2026-02-26 • via Nuitee
R
Richard • family_with_children • gb
8
Pros:

Location as we were going to football

Cons:

Toilet made a loud noise when flushed

2026-02-26 • via Nuitee
G
Gary • couple • gb
7
2026-02-26 • via Nuitee
O
Oomar • solo_traveller • gb
5
Good
Pros:

Front desk staff was really helpful- mini fridge for my insulin.

Cons:

Far from train station.

2026-02-25 • via Nuitee
N
Nicola • couple • gb
10
Clean, friendly staff
Pros:

Clean, accessible, good location not too far from centre.

Cons:

N/A

2026-02-25 • via Nuitee
B
Brian • couple • gb
9
2026-02-25 • via Nuitee