Holiday Inn Norwich City by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.5 (3319 reviews)
Carrow Road , Norwich , GB
+44 1603 751340

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Some issues with cleanliness
Inconsistent restaurant service

Categories

Cleanliness
7.83
Some reviews mention cleanliness positively, but also highlight the need for updates and issues like mouldy grout.
Service
9.3
The staff received praise for being friendly and helpful, although efficiency in the restaurant was questioned.
Location
9.34
Multiple reviews comment on the great location, particularly for accessing nearby attractions.
Room Quality
7.79
Rooms are generally comfortable and spacious, but several mentions of outdated decor and noise from heating.
Amenities
8.82
Generally good amenities, though some negative comments about parking fees and restaurant service.
Value for Money
8.78
While some feel value is high due to the location and service, others highlighted issues affecting perceived value.
Food and Beverage
7.33
Mixed feedback on food quality and timely service; some reviews have significant complaints about the restaurant.
Overall Experience
8.8
Despite some concerns, the overall sentiment indicates satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:07

Property Description

Convenient Location
Located adjacent to Norwich City Football Club, our modern hotel is just a 10-minute drive from the city centre and train station, and 5 miles from Norwich International Airport.

Comfortable Accommodation
Enjoy spacious, air-conditioned rooms equipped with an LCD TV, desk, and internet access for your convenience.

Fantastic Amenities
Indulge in our mini gym, dine at the on-site restaurant offering delicious dinner and breakfast options, unwind at the lounge bar with light meals, and stay connected with free Wi-Fi throughout the hotel.

Experience exceptional service at Holiday Inn Norwich City and explore nearby attractions like Norwich Cathedral, the castle, shopping areas, and entertainment complexes. Book now to secure your stay with us!

Important information:

Up to 2 children aged 17 and under can stay for free when sharing a room with up to 2 adults if suitable accommodations is available.

Children aged 12 and under are offered breakfast free of charge and free lunch & dinner can be taken from the children's menu. This is when accompanied by at least 1 adult taking at least 1 main course from a full-priced table d'hote or à la carte menu.

Please note that parking spaces are located in the Football Club Car Park for a cost of GBP 6.95 per space per night. Spaces are limited and are on a first-come, first-served basis.

Please note that while we are a pet friendly hotel, in the interest of Food Safety, no pets are permitted in any of the dining spaces of the hotel, including but not limited to the Bar, Lounge, or Restaurant. Pets cannot be left in the rooms for long periods of time and must be accompanied as much as possible throughout the stay.

Guide Dogs are permitted in the dining spaces of the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NWI

Location

Guest Reviews

8.5
Based on 3319 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
R
Rebecca • couple • gb
8
2026-09-19 • via Nuitee
I
Iona • couple • gb
10
Use this hotel as handy for visiting family when we want to stay over for a few days
Pros:

Use this location as it handy for us for visiting our daughter who lives in Norwich. Also its not too far from the city centre

Cons:

Nothing, everything with in easy distance

2026-09-19 • via Nuitee
D
DR Rasha • couple • gb
6
Not good experience
Pros:

Clean room good size

Cons:

The impression from the website talk about gym swimming pool photos but there was no swimming pool and mini gym. There was no water bottle in the room . One biscuit provided for 2 people. No tolerating items . The parking is not free . In the morning and around 10 am one of the staff members opened the door of my room while my husband and I were getting ready to go out!!! The price outweighs the experience and the service.

2026-09-19 • via Nuitee
M
Mohammad • couple • kw
4
Pros:

The room was good view

Cons:

The a/c not working

2026-09-19 • via Nuitee
J
Janette Swann • solo_traveller • gb
10
Pros:

Lovely hotel, great location

2026-09-16 • via Nuitee
A
Alison • family_with_children • gb
8
2026-09-16 • via Nuitee
E
Emma • couple • gb
9
Great hotel - lovely bar area to relax and friendly staff.
2026-09-16 • via Nuitee
S
Sarah • couple • gb
10
Pros:

The location, it was near the station & areas we wanted.
The staff, everyone was really polite & helpful.
The room, it was spacious, clean & the bed was very comfortable.

2026-09-15 • via Nuitee
M
Malgorzata • couple • gb
9
I stayed 5 days as a part of the holidays booked with Great Rail Joyrneys.
Pros:

Hotel is very clean and welcoming. Staff is very attentive.

2026-09-14 • via Nuitee
K
Kieran • solo_traveller • ie
8
2026-09-14 • via Nuitee
D
DUEN WEI • solo_traveller • tw
10
2026-09-13 • via Nuitee
S
Sam • family_with_children • pl
9
2026-09-11 • via Nuitee
A
Andy • couple • gb
10
Great location and very comfortable
Pros:

Great location. Always have a good experience at a Holiday Inn.

Cons:

Nothing

2026-09-11 • via Nuitee
A
Andrew • family_with_children • gb
8
Comfortable
Pros:

Full English Buffet

Cons:

None

2026-09-10 • via Nuitee
B
Barbara • couple • de
7
2026-09-09 • via Nuitee
S
Stephen • solo_traveller • gb
9
2026-09-09 • via Nuitee
S
stephen • couple • gb
8
Very good but could have been perfect if the room was not looking worn out , only my opinion but you did ask
Pros:

Excellent hotel location for station

Cons:

Great hotel ,lovely staff and restaurant,but the room was very tired and is in dire need of a refresh

2026-09-09 • via Nuitee
L
Laura • solo_traveller • gb
9
2026-09-09 • via Nuitee
H
Heidi • solo_traveller • gb
10
Pros:

Close to where I work when norwich play at home

Cons:

The conjoining room wasn't told about this

2026-09-08 • via Nuitee
S
Svetlana • couple • tr
9
2026-09-08 • via Nuitee