Holiday Inn Norwich City by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.5 (3319 reviews)
Carrow Road , Norwich , GB
+44 1603 751340

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Some issues with cleanliness
Inconsistent restaurant service

Categories

Cleanliness
7.83
Some reviews mention cleanliness positively, but also highlight the need for updates and issues like mouldy grout.
Service
9.3
The staff received praise for being friendly and helpful, although efficiency in the restaurant was questioned.
Location
9.34
Multiple reviews comment on the great location, particularly for accessing nearby attractions.
Room Quality
7.79
Rooms are generally comfortable and spacious, but several mentions of outdated decor and noise from heating.
Amenities
8.82
Generally good amenities, though some negative comments about parking fees and restaurant service.
Value for Money
8.78
While some feel value is high due to the location and service, others highlighted issues affecting perceived value.
Food and Beverage
7.33
Mixed feedback on food quality and timely service; some reviews have significant complaints about the restaurant.
Overall Experience
8.8
Despite some concerns, the overall sentiment indicates satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:07

Property Description

Convenient Location
Located adjacent to Norwich City Football Club, our modern hotel is just a 10-minute drive from the city centre and train station, and 5 miles from Norwich International Airport.

Comfortable Accommodation
Enjoy spacious, air-conditioned rooms equipped with an LCD TV, desk, and internet access for your convenience.

Fantastic Amenities
Indulge in our mini gym, dine at the on-site restaurant offering delicious dinner and breakfast options, unwind at the lounge bar with light meals, and stay connected with free Wi-Fi throughout the hotel.

Experience exceptional service at Holiday Inn Norwich City and explore nearby attractions like Norwich Cathedral, the castle, shopping areas, and entertainment complexes. Book now to secure your stay with us!

Important information:

Up to 2 children aged 17 and under can stay for free when sharing a room with up to 2 adults if suitable accommodations is available.

Children aged 12 and under are offered breakfast free of charge and free lunch & dinner can be taken from the children's menu. This is when accompanied by at least 1 adult taking at least 1 main course from a full-priced table d'hote or à la carte menu.

Please note that parking spaces are located in the Football Club Car Park for a cost of GBP 6.95 per space per night. Spaces are limited and are on a first-come, first-served basis.

Please note that while we are a pet friendly hotel, in the interest of Food Safety, no pets are permitted in any of the dining spaces of the hotel, including but not limited to the Bar, Lounge, or Restaurant. Pets cannot be left in the rooms for long periods of time and must be accompanied as much as possible throughout the stay.

Guide Dogs are permitted in the dining spaces of the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NWI

Location

Guest Reviews

8.5
Based on 3319 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
D
David • couple • se
9
2026-10-24 • via Nuitee
A
Andrea • family_with_children • gb
10
2026-10-24 • via Nuitee
S
Stuart • couple • gb
8
2026-10-23 • via Nuitee
S
Susan • couple • gb
8
Pros:

Very convenient for Carrow Road for the football.

2026-10-22 • via Nuitee
J
Jan Harm • extended_group • nl
8
Pros:

Locatie is top! Voetbal en dichtbij het centrum.

Cons:

Ontbijt werd qua brood weinig bijgevuld. Eigenlijk was het ‘op is op’. Zeker met het stokbrood/pistoletten.

2026-10-22 • via Nuitee
C
Christopher • couple • gb
9
2026-10-20 • via Nuitee
C
Christopher • solo_traveller • gb
10
Pros:

Went to watch away team play at Norwich. Actually had room overlooking Norwich FC ground.

2026-10-20 • via Nuitee
D
Diane • family_with_children • gb
9
Pros:

It was a lovely place to stay and was a good location too.

Cons:

There wasn't anything I didn't like.

2026-10-19 • via Nuitee
M
Mark • family_with_children • gb
10
2026-10-18 • via Nuitee
V
vanessa • family_with_children • gb
8
Pros:

2 double beds and big room

Cons:

Booked on booking. Com and marked for accessible shower for mum. But found it wasn't an option with the 2 double bed room.

2026-10-18 • via Nuitee
N
Nicola • couple • gb
9
A lovely stay in a nice hotel
Pros:

Very nice, super clean and tidy

Cons:

Nothing

2026-10-17 • via Nuitee
C
Chantel • couple • gb
8
2026-10-16 • via Nuitee
R
Rebecca • couple • gb
9
Lovely hotel, room was comfortable and clean. Great staff.
Pros:

The hotel was clean and tidy as was the room. We had a comfortable night's sleep followed by a great tasty breakfast the following morning. Would definitely consider staying here again in the future.

Cons:

Nothing

2026-10-16 • via Nuitee
D
Denise • couple • gb
9
Great
Pros:

Very convenient location, great breakfast, helpful staff who allowed us to extend our free parking

2026-10-16 • via Nuitee
L
Luzel • family_with_children • gb
10
Excellent services
Pros:

A very polite and helpful staff. Everything of my stay is just perfect for me, money wise is affordable, the room was clean. It's a very relaxing environment.

Cons:

Nothing so far that I dis not like

2026-10-16 • via Nuitee
P
Pyner • solo_traveller • gb
8
Pros:

Location was ideal for the purpose of my visit.

Cons:

Plenty of food for breakfast, just not very tasty.
This could be a personal view though. Just not tasty for me.

2026-10-16 • via Nuitee
L
Lewis • family_with_children • gb
10
Great and the staff was helpfull
Pros:

Good

Cons:

Nothing

2026-10-15 • via Nuitee
D
Darren • family_with_children • gb
9
2026-10-14 • via Nuitee
J
Jaap • extended_group • nl
8
Als ik ooit nog een keer Norwich komt, verblijf ik er weer.
Pros:

Prima plek, op loopafstand van centrum. Lekker bed met veel kussens.

Cons:

De douche was prima, maar ik had op meer gehoopt.

2026-10-13 • via Nuitee
D
David • solo_traveller • gb
8
Good hotel BUT not close to the centre.
Pros:

Clean bedroom and bathroom. Excellent tv channels and reading lights. Comfortable beds.Good blackout curtains. Lifts always working. Staff.

Cons:

No bottled water. No drinking chocolate. No USB slots. No table.expensive drinks at the bar.

2026-10-13 • via Nuitee