Holiday Inn Express Mount Pleasant- Scottdale by IHG

Hotels
•
Holiday Inn Express
7.4 (165 reviews)
250 Bessemer Road , Mount Pleasant , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, welcoming staff
Convenient location near restaurants and events
Continental breakfast included and generally well-maintained
Easy/available check‑in for some guests
Guests felt safe and welcomed
Cons:
Serious cleanliness issues (mold, mildew smell, dirty carpet, stained shower)
Room condition problems (old fixtures, fogged windows, noisy rooms)
Understaffing or slow check-in reported in some cases
Isolated poor hot food items and bad coffee
Maintenance issues (nonworking exhaust fan, phone, elevator cleanliness)
Billing/hold issue on deposit still pending for a guest

Categories

Cleanliness
4
Multiple guests report mold, mildew-smelling pillows, musty odors, dirty carpet, stained/chipped shower and fogged windows — clear cleanliness problems.
Service
9.5
Generally described as friendly and welcoming by several guests; some reports of stressed or understaffed moments causing delays, but staff interactions were mostly positive.
Location
9
Frequently noted as convenient/proximity to restaurants and events; reviewers repeatedly cite location as a strong point.
Room Quality
4.5
Rooms have notable issues: musty smells, mold in bathrooms, old/corroded fixtures, fogged windows that reduce soundproofing and dirty carpets — several guests disappointed with room condition.
Amenities
8
Continental breakfast and basic amenities are available and appreciated by many guests; some issues (filthy elevator, intermittent maintenance problems) noted but overall amenities viewed positively.
Value for Money
7.2
Mixed perceptions: some guests felt the stay wasn’t worth the price given cleanliness/room issues, while others found included breakfast and location to add value.
Food and Beverage
8
Continental breakfast repeatedly praised (variety/availability); isolated complaints about hot breakfast items (eggs/sausage) and poor coffee.
Overall Experience
9
Overall impressions are mixed but often positive regarding staff, breakfast, and location; however, significant cleanliness/room quality issues tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location
Located near Fallingwater and Kennywood Amusement Park, our hotel provides easy access to top attractions in the area.

Modern Amenities
Enjoy free WiFi, a shared lounge, and a 24-hour front desk for your convenience during your stay.

Additional Services
Take advantage of our business center, vending machines, and buffet breakfast for a hassle-free experience.

Book your stay at Holiday Inn Express Mount Pleasant- Scottdale today and experience comfort and convenience at its best!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIT

Location

Guest Reviews

7.4
Based on 165 reviews
Cleanliness: 4
Service: 9.5
Location: 9
Room Quality: 4.5
Amenities: 8
Value for Money: 7.2
Food and Beverage: 8
Overall Experience: 9
R
rachel • couple • us
10
2026-10-11 • via Nuitee
J
Joanne • couple • us
9
2026-10-07 • via Nuitee
R
Robert • couple • us
10
Would stay there again.
Pros:

Entire experience was great.

Cons:

No complaints.

2026-09-17 • via Nuitee
H
Holly • couple • us
6
Everyone was pleasant to talk with
Pros:

Location was fine

2026-09-15 • via Nuitee
G
Gina • solo_traveller • us
7
Perfect Pitstop
Pros:

I can always rely on a HIE feeling safe and welcoming. I was able to get a last minute room with no problem and check in was easy. There was also a great selection of breakfast items to choose from.

Cons:

The room smelled a little musty and the hot breakfast items (eggs and sausage) were inedible.

2026-09-09 • via Nuitee
C
Carlos • couple • us
1
2026-09-07 • via Nuitee
A
Abigayle • couple • us
9
Clean, good breakfast, quiet room.
Pros:

Loved the fact we had a continental breakfast. My husband and I both thought it was delicious. Yes, options may have been limited, but the fact that we got a breakfast included in our stay is usually a selling point when we book hotels. So we are grateful. The room was clean which is the first thing I look for in a hotel. We’ve stayed with holiday in many times for these reasons and will continue coming back!

2026-08-19 • via Nuitee
M
Michael • solo_traveller • us
2
Pros:

Proximity to event.

Cons:

The cleanliness, the attitude of the staff/ very unfriendly

2026-08-06 • via Nuitee
A
Annie • family_with_children • us
3
Disappointing experience -- room badly needs renovation
Pros:

New bathroom vanity was nice
Breakfast was good -- I had scrambled eggs, sausage and English muffin -- but coffee was awful

Cons:

Understaffed, check-in took much too long (computer was not working), staff seemed stressed (understandably)
Our request for quiet rooms, away from elevator and Rt 119, was not fulfilled (2 sleepless nights due to noise)
Bathroom: The very old shower enclosure and ceiling were awful -- stained, chipped, moldy, and corroded
Windows were 80% permanently fogged and gross, so old they provided no noise reduction benefit
Carpet was dirty
The phone didn't allow me to call the front desk (just beeped)
The last time (Fall 2025) we stayed in "renovated rooms" that had new windows. It was a more positive experience. We were told that the whole building was being renovated. This visit was disappointing!

2026-08-03 • via Nuitee
M
Mary • couple • us
9
2026-08-03 • via Nuitee
H
Hunter • couple • us
3
Would not book again, not worth the money spent.
Pros:

Location

Cons:

We got to our room late as intended, we got ready for bed. Checked over for bugs, dirt, ect. Looked to be okay. Woke up in the morning went to the bathroom and there was mold in several areas of the bathroom. Complained to front desk they said they would sent maintenance up to see if it was even mold. We came back from our day out and our room reeked of bleach. Which yes that’s how you clean mold. But then to expect someone to stay in that room. You could barely breathe. We got a new room and this one didn’t even lock. The elevator was filthy disgusting. And the entire place just had a strange smell.

2026-08-03 • via Nuitee
S
Shealene • solo_traveller • us
7
Pros:

Good location, right by many restaurants! The staff were all very friendly and welcoming!

Cons:

Um, well…it was weird but the pillows smelled kind of mildewed? The room appeared clean but I just couldn’t get past the smell of the pillows. Also, there were some really loud people in the halls.

2026-07-23 • via Nuitee
C
Curtis Lowe • solo_traveller • us
7
2026-07-15 • via Nuitee
D
Danielle • couple • us
9
2026-07-14 • via Nuitee
T
Tina • family_with_children • us
8
Pros:

Convenient

Cons:

My $50 charge is still holding on my account and it has been 3 weeks. 😞

2026-07-14 • via Nuitee
J
Jordan • family_with_children • us
8
2026-07-05 • via Nuitee
P
Philip • solo_traveller • us
10
I would recommend staying here
Pros:

The hotel staff was great and the hotel was clean. The continental breakfast was well maintained.

Cons:

The only problem was the exhaust fan in the bathroom did not work, which makes it difficult

2026-06-24 • via Nuitee
J
Joseph • couple • us
6
2026-06-11 • via Nuitee
D
Danielle • couple • us
10
2026-06-10 • via Nuitee
K
Kim • couple • us
10
2026-06-08 • via Nuitee