Holiday Inn Express Hotel & Suites Dallas - Grand Prairie I-20 by IHG

Hotels
•
Holiday Inn Express
8.5 (302 reviews)
4112 South Carrier Parkway , Grand Prairie , US
+1 972-264-4002

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good central location
Friendly staff
Comfortable beds
Clean rooms (frequently noted)
Good breakfast with variety
Pool and hot tub
Cons:
Price perceived as too high / poor value
Elevator issues (out of service, noisy)
Room maintenance problems (low shower pressure, TV/light issues, dated trim)
Occasional cleanliness lapses (dirty room, used condoms outside)
Serious billing/booking incident (double charge/cancellation)

Categories

Cleanliness
8
Many reviews call the rooms very clean, but a few specific reports mention dirty/dated rooms and used condoms outside, producing a mixed cleanliness impression.
Service
9.2
Staff frequently described as friendly and providing good customer service; however there is at least one serious billing/booking incident noted, so service is overall strong but with an isolated severe failure.
Location
9.3
Multiple reviewers praise the central, family-friendly and safe location; consistently highlighted as a strong asset.
Room Quality
7.8
Beds are consistently described as comfortable, but several guests reported issues (low shower pressure, nonworking TV, broken light, dated trim), so room quality is slightly below average.
Amenities
8.6
Pool and hot tub are positives and well-liked; elevator reliability and noise are notable negatives but overall amenities are solid for the property tier.
Value for Money
7.2
Multiple comments explicitly state the price is too high and the hotel should be cheaper, indicating clear dissatisfaction with value.
Food and Beverage
9
Breakfast is repeatedly described as good with a variety of options and is a consistent positive in reviews.
Overall Experience
8.9
Overall stays are positive for many guests (would stay again, repeat guests), but isolated issues (billing incident, cleanliness/maintenance problems) temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Outdoor Pool and Whirlpool
The Holiday Inn Express in Grand Prairie boasts an inviting outdoor pool and a relaxing whirlpool, perfect for unwinding after a day of exploration.

Complimentary Breakfast and Business Center
Start your day right with a delicious breakfast buffet and catch up on the morning news with a free newspaper. Need to attend to work matters? Our business center has got you covered with fax, copy services, and a public computer.

Convenient Location and Nearby Attractions
Conveniently situated just off I-20, our hotel is close to Grand Prairie, Six Flags over Texas, and Cowboys Stadium. With free Wi-Fi throughout the hotel, comfortable rooms, and a fitness room, your stay at Holiday Inn Express will be both enjoyable and productive.

Book your stay now at the Holiday Inn Express Hotel & Suites Dallas – Grand Prairie I-20 for a memorable and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Location

Guest Reviews

8.5
Based on 302 reviews
Cleanliness: 8
Service: 9.2
Location: 9.3
Room Quality: 7.8
Amenities: 8.6
Value for Money: 7.2
Food and Beverage: 9
Overall Experience: 8.9
A
Anthony • couple • us
8
Nice property with a outdoor pool
Pros:

Location

Cons:

Price

2026-10-26 • via Nuitee
D
Darla • couple • us
10
Fantastic
Pros:

Beautiful rooms . Hot tub and pool. Excellant friendly staff

2026-10-22 • via Nuitee
J
Juanita • solo_traveller • us
10
2026-09-03 • via Nuitee
L
Lauren • family_with_children • us
7
Pros:

The breakfast was good. The beds were comfortable.

Cons:

The shower in the bathroom did not turn the shower all the way on and it had Lowe water pressure. The elevator made loud noises like you were going to at any minute.

2026-08-31 • via Nuitee
C
Christina • extended_group • us
10
2026-08-18 • via Nuitee
J
Jeffrey • solo_traveller • us
8
2026-08-05 • via Nuitee
N
Noris • solo_traveller • us
10
Pros:

La ubicación

Cons:

El precio

2026-07-25 • via Nuitee
A
Alexis • couple • us
9
2026-07-23 • via Nuitee
M
Marcella • solo_traveller • us
10
2026-07-20 • via Nuitee
A
Alberto • family_with_children • us
5
Price to high
Pros:

Dirty not updated

Cons:

Breakfast

2026-07-18 • via Nuitee
A
Angel • solo_traveller • us
8
Solid for a budget stay. No frills, just a good spot to lay your head.
Pros:

I liked the location, central to everything. Smelled very clean, beds were comfy.

Cons:

Seemed a little dated. Trim on the wall was falling off BUT it was passable for a budget stay. Used condoms outside in the back by the smoker area which was gross. Feel like this should be a cheaper rate hotel.

2026-07-15 • via Nuitee
C
CONNIE • solo_traveller • us
5
It was just ok.
Pros:

The area was good

Cons:

Expensive for the property and my television didn’t work.

2026-07-09 • via Nuitee
T
Tiffany • solo_traveller • us
10
Pros:

I like the cleanliness of the hotel and the staff was great.

Cons:

There was nothing that I did not like.

2026-07-09 • via Nuitee
S
Smith • couple • us
6
2026-07-09 • via Nuitee
G
Gandolph915 • family_with_children • ar
8
2026-06-23 • via Nuitee
V
Victor • extended_group • us
10
2026-06-11 • via Nuitee
V
Victor • solo_traveller • us
10
2026-06-10 • via Nuitee
M
Ms Jaz • couple • us
10
Pros:

Everything was wonderful the bed was comfy the breakfast was good and location was awesome.

Cons:

The main light was out in the bathroom and the door took a good shove to make sure the lock caught.

2026-06-08 • via Nuitee
A
Ana • solo_traveller • us
10
Would stay again
Pros:

Comfortable beds, great breakfast and friendly staff.

Cons:

Only one elevator for the whole hotel. It ended up being out of service during our stay so we had to take the stairs to the third floor where our room was.

2026-06-04 • via Nuitee
M
Maxwell • couple • us
3
Stolen money
Pros:

It was clean

Cons:

He said our card didn’t go through on bookings so he canceled the stay before we got there. So he had us pay again for the same stay and it’s still took the money for the first booking and the second one.

2026-06-03 • via Nuitee