Holiday Express & Suites Portales by IHG

Hotels
•
Holiday Inn Express
8.3 (115 reviews)
1901 W 2nd St, Portales, New Mexico, 88130 , Portales , US
+1 575-356-4723

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Facilities

Fitness facilities
Television in common areas
Arcade/game room
Free breakfast
Safe-deposit box at front desk
Express check-out
Internet access in public areas - high speed
Smoke-free property
Express check-in
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Consistently praised breakfast
Clean and comfortable rooms reported by many guests
Quiet stays and repeat guests indicate loyalty
Indoor pool popular with families
Cons:
Maintenance issues (musty odor, broken pullout bed, AC and floor damage)
Room key/card reader failures requiring front desk visits
Insufficient towels and some elevator/amenity problems
Occasional unhelpful front desk interactions

Categories

Cleanliness
7
Multiple reviews report musty odors, stained blinds, an unclean initial room and requests for cleaning during the stay — cleanliness is below the overall target.
Service
9
Staff is frequently described as friendly and helpful (assisting with check-in, breakfast service, personal safety notifications). A few reports of unhelpful front desk interactions exist but overall service sentiment is strongly positive.
Location
8.3
Location remarks are limited but generally neutral/positive (suitable for visits, close to ENMU, good parking lighting) — standard quality for this hotel tier.
Room Quality
7.5
Several guests reported maintenance issues in rooms (AC not working, puddles, broken pullout bed, lamp/fixtures missing) indicating room condition is somewhat below average.
Amenities
8.3
Amenities like an indoor pool are appreciated by families, though some guests noted the pool was cold and there were towel/elevator issues — otherwise standard for the property.
Value for Money
8.3
Not strongly discussed in reviews; repeat guests and 'go-to' comments suggest acceptable value — standard quality for this hotel tier.
Food and Beverage
9
Breakfast is repeatedly praised as fresh, tasty and excellent across many reviews, a clear strength for the property.
Overall Experience
9
Despite intermittent maintenance and occasional service lapses, many guests report clean, comfortable stays, repeat visits and quiet nights — overall experience trends positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Recreational Opportunities
Enjoy the indoor pool, spa tub, and fitness center for a relaxing stay.

Modern Amenities
Free Wi-Fi, arcade/game room, and buffet breakfast provided for your comfort.

Convenient Features
Business center, express check-in/out, and free parking available for guests.

Book your stay at Holiday Express & Suites Portales, an IHG Hotel for a convenient and comfortable experience.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 115 reviews
Cleanliness: 7
Service: 9
Location: 8.3
Room Quality: 7.5
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 9
Overall Experience: 9
M
Matthew
6
Pros:

The room smelled musty, the keys didnt work to the room. Had to go down several time to fet a new key each time. The hotel needs to replace the card readers on every room. I shouldnt have to go down to the front desk 2 times in 1 noght because my room key card stopped working.

2025-10-12 • via Nuitee
M
Michelle • partner
10
Pros:

We went on a quick trip to see our daughter sing at ENMU. The Hotel was clean, and safe. We loved the breakfast everything was fresh and tasty! The Staff was friendly and helpful, we will return❤️

2025-10-11 • via Nuitee
V
VICTOR
10
Pros:

Great stay

2025-09-28 • via Nuitee
B
Brendan
8
Pros:

I like staying here. This was my third time staying at this hotel. I would tell others to stay here as well. The breakfast was good and the rooms were comfortable and clean.

2025-09-19 • via Nuitee
S
Steve • family
8
Pros:

Clean and nice staff

2025-08-19 • via Nuitee
N
nancy • family
10
Pros:

Great stay.

2025-08-18 • via Nuitee
M
Miguel • partner
10
Pros:

Staff always so helpful

2025-08-14 • via Nuitee
V
Verified traveler
10
Pros:

Had to make a last minute trip to Dora, I always book here no matter if its for one night or multiple nights. It"s always clean and well maintained and of course the kids love to pool.

2025-08-13 • via Nuitee
A
Armida
10
Pros:

Overall good stay

2025-08-05 • via Nuitee
E
Elisha • family
6
Pros:

Reservation was for 4 people and they only gave us two towels for a suite we had to continue to ask for more towels are whole 4 day visit. Halfway threw our stay we lost hot water pressure other than that visit was great!

2025-07-27 • via Nuitee
J
JOSEPH
6
Portales Trip
Pros:

Had to refuse first room due to condition. Door lack was intermittently inoperable, lamp shade was missing, stained window shade and room had strange odor. 2nd room was nice except the pullout bed was broken.

2025-07-07 • via Nuitee
M
Miguel • family_with_children
10
Pros:

Rooms were cleaned and staff was great with the breakfast being excellent 👌

2025-06-21 • via Nuitee
J
Jessica
6
Not as nice as it seems
Pros:

I stayed in this hotel for one night while driving through the area. Our original room had an ac that wasn't working and had a puddle forming right next to it and the room didn't have a phone to reach the front desk. After getting switched to another room we found that the next room had a concerning dip in the bathroom floor giving the impression that there was damage in the floor beneath. There was also a splatter mark on the blinds of some kind of liquid. This room had a phone, but it didn't work. The bed was comfy and the breakfast was good, but this hotel seems to be lacking is general maintenance. When I spoke to the front desk at my departure the attendant offered no solutions, only acknowledgment.

2025-06-10 • via Nuitee
C
Cindy
10
Pros:

Great stay! Clean

2025-06-01 • via Nuitee
T
Ted
10
Pros:

The young man at the front desk was very good. He made check in easy and when the tornado siren sounded he personally knocked on our door and told us what we needed to do.

2025-05-27 • via Nuitee
D
david • family
10
Pros:

It suited our needs perfectly.

2025-03-07 • via Nuitee
J
Julia
10
Pros:

We had a great stay. Even though there was a school with teenagers, it was still pretty quiet.

2024-12-07 • via Nuitee
V
Verified traveler
6
Pros:

Hotel was not as clean as other holiday inn express hotels we have staying in, in the past.
We needed more bath towels (only 2 in a room with 2 beds), they gave us pool towels. Indoor pool was cold. Hotel needs updated

2024-12-01 • via Nuitee
N
nancy • family
10
Pros:

This is the second time I have stayed here. It’s very quiet and the staff is very nice. This is my go to place in Portales. Thank you

2024-10-21 • via Nuitee
J
Jeff
6
Pros:

No room service our working elevator, staff not helpful

2024-10-18 • via Nuitee