Holiday Inn Express Hemel Hempstead by IHG

Hotels
•
Holiday Inn Express
8.2 (4790 reviews)
Stationers Place, Apsley , Hemel Hempstead , gb

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good breakfast
Great location
Cons:
Cleanliness issues
Heating problems

Categories

Cleanliness
6.84
Several reviews mentioned cleanliness issues like dirty carpets and a tissue under the mattress protector.
Service
7.81
Mixed feelings about service; some staff were friendly while one was noted as unfriendly.
Location
9.35
Positive feedback regarding the location, particularly for access to attractions like Harry Potter studios.
Room Quality
7.3
Rooms described as small and cold, and issues with heating were highlighted.
Amenities
8.33
Good atmosphere and breakfast quality were highlighted; however, some amenities like heating were lacking.
Value for Money
8.79
Generally considered good value, especially for the price.
Food and Beverage
8.34
Breakfast was rated positively; however, it was also noted as basic in some reviews.
Overall Experience
8.81
Mixed feelings overall; happy with specific aspects but noted several issues that affected comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:32

Property Description

Modern Comforts
Experience comfort and convenience at our modern Hemel Hempstead hotel. Each air-conditioned room features a 32-inch flat screen TV and en suite shower room, ensuring a relaxing stay.

Delicious Dining
Indulge in our daily breakfast buffet offering a variety of options, from continental delights to hearty classics like scrambled eggs and bacon. Join us for evening meals or grab a snack and drink from our bar and vending area at any time.

Convenient Location
Located near major motorway junctions, our hotel is easily accessible and perfect for both business and leisure travelers. Explore nearby attractions like Central London, Wembley, and the Harry Potter Studio Tour, all within reach. Book now for a memorable stay at Holiday Inn Express Hemel Hempstead.

Important information:

Car parking is available for hotel residents and is allocated on a first-come first-served basis.

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Please note, that the card used to make the reservation must be presented upon check-in and verified by pin.

Please note that cash payments are not allowed.

When traveling with pets, please note that an extra charge of 30 GBP per pet, per stay applies. Pets are welcomed by prior arrangement with the hotel.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LTN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 4790 reviews
Cleanliness: 6.84
Service: 7.81
Location: 9.35
Room Quality: 7.3
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 8.81
E
Edison • couple • gb
6
2026-07-18 • via Nuitee
S
Sheila • solo_traveller • gb
9
Pros:

Car parking plentiful.
Staff polite and friendly

Cons:

Not really a complaint, but bed too firm for us.

2026-07-18 • via Nuitee
S
Sarah • solo_traveller • gb
10
Pros:

A comfortable stay

Cons:

The air flow system had the capability of reducing room temperature to 18° however it remained stuck on 23° which meant a sweaty night for my son. We wee pre warned about this though

2026-07-18 • via Nuitee
S
Stephanie • family_with_children • gb
5
2026-07-18 • via Nuitee
R
Ryan • extended_group • gb
8
2026-07-17 • via Nuitee
A
Aura • couple • gb
10
2026-07-17 • via Nuitee
E
Ewa • family_with_children • pl
5
Pros:

Śniadania fatalne. Ja rozumiem, że w ofercie są angielskie śniadania ale jakość oferowanych produktów i zróżnicowanie pozostawia wiele do życzenia... jajecznica z proszku, fasolka, smażona kiełbasa (nie przypominała w smaku kiełbasy), i smażone ziemniaki, trochę jogurtu. Jedyne co było dobre w smaku to croissanty.

Cons:

Czysto, blisko przystanku, blisko lotniska, spokojna i bardzo ładna okolica.

2026-07-17 • via Nuitee
D
Dean • solo_traveller • gb
3
Pros:

Hotel was good and staff friendly

Cons:

Air con wasn't working but fans were provided but window wouldn't stay open enough for air to flow properly to cool the room as was cooler outside than in the room

2026-07-17 • via Nuitee
E
Eduardo • solo_traveller • es
9
2026-07-16 • via Nuitee
P
Paul • solo_traveller • gb
8
Great location, clean room, easy booking process thank you
Pros:

Location and clean room

Cons:

N/A

2026-07-16 • via Nuitee
W
william • solo_traveller • gb
10
2026-07-16 • via Nuitee
B
beth • couple • gb
8
Very nice
Pros:

Clean and comfortable

Cons:

Air conditioning would have been nice but no really an issue

2026-07-16 • via Nuitee
S
Sarah • couple • gb
7
Convenient
Pros:

Clean, friendly staff

Cons:

Parking was very difficult fine night
Nobody at reception when we had a query - happened twice- had to wait.

2026-07-15 • via Nuitee
K
K • couple • nl
5
Hotel was ok, maar niet voor zomerse temperaturen
Pros:

Hotel ok, locatie goed

Cons:

Jul’26 heatwave, lobby, receptie en restaurants airco. Maar kamers geen airco zelfs de ventilatie werkte niet. Raam kon maar +/- 3 a 4 inches open ivm safety wire. Vanaf midday volle zon op de kamer dus geen uitleg nodig dat het niet te harden was op de kamer.

2026-07-14 • via Nuitee
Y
Yvonne • solo_traveller • gb
10
Pros:

Staff so friendly and helpful breakfast really good
Beautiful canal opposite woth lovely restaurants cafe and bars

Cons:

Noth8ng

2026-07-13 • via Nuitee
P
Peter • couple • gb
8
Great place at great price but sort out the air con
Pros:

Everything although unfortunately the air conditioning was broken down when we were there. Otherwise great

Cons:

No air con in rooms

2026-07-13 • via Nuitee
R
Raghavan • couple • gb
9
Pros:

Was good

Cons:

No

2026-07-13 • via Nuitee
J
Jeff • couple • gb
3
Cons:

Aircon didn't work, and the bed was too small. Didn't sleep at all.

2026-07-13 • via Nuitee
O
olivia • couple • gb
10
Excellent for a 3 star
Pros:

Staff were really friendly. Nothing was an issue. I’m gluten free and the young man on breakfast duty (terrible with names sorry!) fetched me some gluten free cornflakes really quick. Definitely recommend.

Cons:

Unfortunately air con was out of order but there was fans in the room and anything you need, no issue at all.

2026-07-13 • via Nuitee
F
Farmier • solo_traveller • gb
6
It was ok
Pros:

The bed was comfy

Cons:

You can smell smoke in the room from the outside, the air cooler just didn't work at all, the food was extremely expensive for what you get.

2026-07-13 • via Nuitee